I contacted them because my package arrived in regular shipment though I paid for express shipping. Their AI assistance was not able to help much but their team responded within 24 hours and provided... Toon meer
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Lees wat reviewers zeggen
Firstly the product: Bought 3x Core Recessed Spotlights + GU10 2200k Beautiful minimalist fixture and these bulbs are producing the best light of any we’ve ever bought. We have recommended... Toon meer
Though we were told, the estimated delivery time after our pre-payment would be 5-7 days, it took at least three weeks after we made our on time payment.
The dim to warm bulbs are a fabulous invention, helping create mood when dim, and task light when bright. The dimmable lamps look great too, needing no shade, even though they don’t brighten to whi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Tala designs sustainable LED lighting solutions that transform the home, workplace or retail space. Dimmable and decorative lighting that is both beautiful to look at and energy efficient.
Contactgegevens
25b Vyner Street, E2 9DG, London, Verenigd Koninkrijk
- 020 3026 3246
- customerservice@tala.co.uk
- tala.co.uk
3,7
Gemiddeld
1K reviews
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Amazing lights.So pleased!
13 november 2023
Antwoord van Tala
Hello Emma,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day!
Kind regards,
Emma
Tala Customer Support
Great service
My parcel arrived before the date stated - fantastic service! Thank goodness you use Royal Mail as your delivery service.
11 november 2023
Antwoord van Tala
Hello Elaine,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Amie
Tala Customer Support
Excellent customer service at Tala
Excellent customer service at Tala, both in the showroom and online. Claire made it all happen in a timely manner and every one at the showroom was super attentive and proud of their products. Can't wait to put my bulb up!
14 november 2023
Review zonder uitnodiging
Antwoord van Tala
Hello Luigi,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and hope that you enjoy your new light. Have a great day!
Kind regards,
Amie
Tala Customer Support
Great product and great service
16 oktober 2023
Antwoord van Tala
Hello Stephen,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Robin
Tala Customer Support
Antwoord van Tala
Hello Jonathan,
Thank you for the review. We work hard to make sure our customer experience is great, so brilliant to hear you are pleased. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Antwoord van Tala
Hello Mr Coles,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Robin
Tala Customer Support
The light bulbs arrived really quickly
1 november 2023
Antwoord van Tala
Hello Maureen,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Rapid safe delivery
1 november 2023
Antwoord van Tala
Hello!
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Great The Muse lights but maybe some quality control issues
Quality control issues?
I recently ordered two The Muse portable lights. The bulbs seemed misaligned from the contact to me but I managed to get them screwed in and touching as described in the instructions with the help of Tala's customer service. The lights then seemed to work but both bulbs would not dim and then both lights stopped working completely after a few hours even after fully charging the battery. I received some replacement bulbs from Tala but this did not solve the problem. I returned the lights and received 2 replacements. The replacements clearly showed there must have been some sort of fault with the first set of lights as the bulbs were much easier to align in the replacements and the dimmers worked fine. Unfortunately the glass of one light had been damaged in transport but Tala sent replacement glass. Both lights have worked fine since. I couldn't fault Tala's customer service who were very helpful to get a resolution. The lights once working are great and look very stylish.
28 augustus 2023
Antwoord van Tala
Hello Michael,
Thanks for your honest review, and I'm sorry to hear that you've not had a smooth experience with us. We pride ourselves on excellent products, so we are disappointed to have fallen short on this occasion. We are glad to hear that this was eventually resolved. Thank you for sticking with us and we hope you're pleased with the end product.
Kind regards,
Claire
Tala Customer Support
I love this company
I love this company. Great product and nice and easy to buy the replacement part we needed (when we broke the glass). Highly recommended.
4 oktober 2023
Review zonder uitnodiging
Antwoord van Tala
Hello Dan,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
Great product good service
Great product good service. Initially concerned delivery was with Royal Mail but the product was so well packaged it arrived with no issues.
17 oktober 2023
Antwoord van Tala
Hello Sue,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
Great Brand, but the Muse is a problem
I’m a fan of the brand and have bought a few things from them, however the portable Muse is simply not a product fit for market. I have had 3 now and have given up, they have all broken within weeks, they seem to blow the bulbs really quickly and the constant exchanging is a pain.
The service has always been good with no quibbling but when you spend over £300 on a light and a charging Matt you don’t expect 3 different versions to break. Either I’m their most unlucky customer or they have a real issue with that product.
It won’t put me off buying from them and I’m already looking at what to get when the refund comes in.
And guys - if you get the Muse property sorted, let me know and I’ll buy one again, but right now it’s simply not good enough. Such a shame as it’s a beautiful design
23 oktober 2023
Review zonder uitnodiging
Antwoord van Tala
Hello Mr Black,
I'm really sorry to hear that you've experienced some difficulties with your order. We appreciate you taking the time to get in touch, we are constantly working on improvements so we will be taking your comments into account. Thank you for sticking with us!
Kind regards,
Tala Customer Support
Antwoord van Tala
Hello Ruth,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
First Class Service
This lovely Company gave me a first class service from start to finish - every step of the way I was informed about my order. Brilliant and fantastic service - I received my order earlier than expected and this was packaged perfectly. A huge thank you. Lorraine H
13 oktober 2023
Review zonder uitnodiging
Antwoord van Tala
Hello Lorraine,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Antwoord van Tala
Hello,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
Love these lights
Love these lights! So well designed and solidly built. Being able to move the portable lamps where needed is just great.
1 oktober 2023
Antwoord van Tala
Hello both,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day!
Kind regards,
Tala Customer Support
Efficient and easy to use website
Efficient and easy to use website
Very quick delivery
26 september 2023
Antwoord van Tala
Hello Carolyne,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Really quick and easy
Really quick and easy. We bought a replacement light bulb as the first was starting fade a little after 5 years!
26 september 2023
Antwoord van Tala
Hello Mary,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day.
Kind regards,
Sommer
Tala Customer Support
Would Purchase Again
Happy enough with the delivery speed etc but the light itself is overpriced and not good enough quality for this money, this is the second bulb to have gone and the lights are not very old. The replacement bulbs are £78 each which is almost 50% of the total cost of the light, do not purchase the Tala Kilter light!
29 september 2023
Antwoord van Tala
Hello Simon,
Thank you for your honest review. Apologies that your experience was not up to our usual standard, we would love the opportunity to remedy the issue for you.
We have sent you an email directly and we will strive to resolve this for you as soon as we can.
Kind regards,
Emma
Tala Customer Support
Great products with the environment in mind
Like the classic, timeless design. Item looks well made, sturdy- appreciate the fact it can be repaired. So far it works great but still too early to rate the product- hope it lasts. Great service from Tala- no issues with the delivery. It arrived well packaged.
23 september 2023
Antwoord van Tala
Hello Ian,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Amie
Tala Customer Support
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