I contacted them because my package arrived in regular shipment though I paid for express shipping. Their AI assistance was not able to help much but their team responded within 24 hours and provided... Toon meer
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Lees wat reviewers zeggen
Firstly the product: Bought 3x Core Recessed Spotlights + GU10 2200k Beautiful minimalist fixture and these bulbs are producing the best light of any we’ve ever bought. We have recommended... Toon meer
Though we were told, the estimated delivery time after our pre-payment would be 5-7 days, it took at least three weeks after we made our on time payment.
The dim to warm bulbs are a fabulous invention, helping create mood when dim, and task light when bright. The dimmable lamps look great too, needing no shade, even though they don’t brighten to whi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Tala designs sustainable LED lighting solutions that transform the home, workplace or retail space. Dimmable and decorative lighting that is both beautiful to look at and energy efficient.
Contactgegevens
25b Vyner Street, E2 9DG, London, Verenigd Koninkrijk
- 020 3026 3246
- customerservice@tala.co.uk
- tala.co.uk
3,7
Gemiddeld
1K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Good product
Good product, responsive customer service (when I eventually found a number) and delivery when expected. Would shop again.
16 september 2023
Antwoord van Tala
Hello KayCee,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
Highly recommend
Highly recommend. Great service . Delivered really fast & well packaged. The light is amazing! It makes a nice change to receive a product of such quality these days. This is really made to last . I am delighted with it & enjoy looking at it on or off 😊⭐️⭐️⭐️⭐️⭐️
18 augustus 2023
Antwoord van Tala
Hello Tina,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day.
Kind regards,
Amie
Tala Customer Support
Antwoord van Tala
Hello Julie,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Jasmin
Tala Customer Support
Beautiful lamps
Beautiful lamps, I initially purchased the muse and loved the glow from the bulb so much I went back and purchased the Alumina. Just about to buy another bulb as they really do provided the most beautiful dimmable light. Expensive, yes but honestly worth it.
1 juni 2023
Review zonder uitnodiging
Antwoord van Tala
Hello Kate,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day.
Kind regards,
Jasmin
Tala Customer Support
Oblo Tala bulbs
I’ve bought many Tala bulbs, because of the pleasant design and soft glow.
But, one of my Oblo bulbs got stuck in my light fixture, and the brass screw bit separated from the glass, rendering it useless. Tala refused to negotiate a return or replacement, despite the bulb clearly being faulty.
I’m very surprised at how rigid they are, because it was out of warranty and bought from a 3rd party.
I bought a new bulb, and the design has changed, so now it doesn’t sit flush in my light fixture. Very frustrating.
Again, Tala refused to negotiate a return or replacement, and both old (2019/2020 apparently) and new bulbs are featured on the website.
Very annoying and misleading.
They’re meant to last for over 10 years at 8 hours per day, but the returns policy is 2 years.
13 september 2023
Review zonder uitnodiging
Antwoord van Tala
Hello Gavin,
Thanks for your honest review, and I'm sorry to hear that you've not had a smooth experience with us. We pride ourselves on quality service and excellent products, so we are disappointed to have fallen short on this occasion. We will be reaching out shortly via email,
Kind regards,
Emma
Tala Customer Support
Portable lamp
Love love love this lamp, efficient, practical and stylish.
Rarely does a product exceed my expectations, thank you.
30 augustus 2023
Antwoord van Tala
Hello Vicki,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day.
Kind regards,
Amie
Tala Customer Support
Faulty lamps
Ordered a Muse lamp came faulty - ordered another Muse lamp and that was faulty too . Not TALA’s normal standard at all . But so much back and forth which all takes up so much time . Issue still not sorted.
30 augustus 2023
Great products
1 september 2023
Great design and well made.
28 augustus 2023
Antwoord van Tala
Hello David,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day.
Kind regards,
Amie
Tala Customer Support
Antwoord van Tala
Hello Susan,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day.
Kind regards,
Amie
Tala Customer Support
A great first buy!
Fast delivery and beautiful, high quality lampshades…I would happily use Tala again!
27 augustus 2023
Antwoord van Tala
Hello Emily,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Tala Customer Support
Antwoord van Tala
Hello Linda,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Made a decision after 12months of…
Made a decision after 12months of indecision.
Not disappointed. Love it.
Great quality. Smooth control. Great for mood lighting and I love the fact you can take it everywhere.
I should have bought the bundle 😂.
21 augustus 2023
Antwoord van Tala
Hello,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day.
Kind regards,
Jasmin
Tala Customer Support
Excellent service from start to finish
Excellent service from start to finish, a well made product. I would definitely recommend to my friends
24 augustus 2023
Antwoord van Tala
Hello Trevor,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Jasmin
Tala Customer Support
Removed one star because the packaging…
Removed one star because the packaging was loose inside and the glass broken. But i had a response to my email with in 24 hours and new glass within 48.
The lamp is a good quality product as long as you are careful in how tightly you screw in the bulb.
Overall an expensive product but looks it.
24 augustus 2023
Antwoord van Tala
Hello Orvis,
Thank you for leaving us a review. We are so pleased to hear that you are enjoying your Tala light and that we solved your issue to a satisfactory level. Hope you have a great day!
Kind regards,
Amie
Tala Customer Support
Love your designs and the care taken to…
Love your designs and the care taken to pack for delivery .
Also very prompt delivery once ordered.
Only issue I have that we would like products made in EU or UK and not in China.
23 augustus 2023
Antwoord van Tala
Hello Mrs Alpana,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. We will also take your feedback on,
Enjoy your Tala lights!
Kind regards,
Tala Customer Support
Quality product at a very good price in…
Quality product at a very good price in sale. Fast delivery and item well packaged to prevent damage.
21 augustus 2023
Antwoord van Tala
Hello Gary,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
High quality products
High quality products, well packaged, cant wait to connect my pendant lights. Very Happy!
21 augustus 2023
Antwoord van Tala
Hello Craig,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day!
Kind regards,
Emma
Tala Customer Support
Great quality and great price
Great quality and great price. No other product on the market like this!
18 augustus 2023
Antwoord van Tala
Hello Jo,
Thank you for your glowing review.
We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day.
Kind regards,
Jasmin
Tala Customer Support
Muse
Ordering was easy, delivery was prompt and item well packaged. Really love this portable light, the dimmer is excellent enabling you to control the brightness. The bulb is a lot brighter than I expected when on full.
20 augustus 2023
Review zonder uitnodiging
Antwoord van Tala
Hello Sally,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Jasmin
Tala Customer Support
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