Talabat Reviews 1.225

Extremely disappointed with Talabat’s service and support tactics. My order was 40 minutes past the 'maximum delivery time.' Despite their 50 AED On-Time Guarantee, support agents trapped me in a loophole. An agent unilaterally added a 15 AED 'goodwill gesture' for the rider's unprofessionalism (sending hugging emojis and ignoring 'do not disturb' instructions) without my consent. When I tried to claim the actual 50 AED guarantee I was owed, I was told 'only one voucher per order' is allowed. This feels like a deliberate strategy to underpay customers for massive delays. To top it off, the rider ignored clear instructions to leave the food at the door, calling and knocking repeatedly in the early hours of the morning. Unprofessional and dishonest.

FRAUD. I ORDERED FEW ITEMS ON 15TH. OUT OF THEM ONE ITEM WAS MISSING. WITHIN A MIN. I CALLED & INFORMED CUSTOMER SERVICE. I ASKED FOR THE MISSING ITEM WHICH I ALREADY PAID.THEY INFORMED VENDOR(LULU HYPERMARKET)IS NOT REACHABLE. THEN I ASKED FOR THE REFUND. THEY TOLD WITHIN 30 MINUTES IT WILL REFLECTED IN MY ACCOUNT. BUT NOTHING LIKE HAPPEN.FROM 16TH ONWARD THEY TOLD ME THAT THEY NEITHER DELIVER MY ITEM NOR GIVE THE REFUND BECAUSE OF THEIR SYSTEM ISSUE. WHENEVER I RAISE COMPLAINTS THEY CLOSED IT.

Is it very hard to really talk to someone from Talabat customer care its almost impossible
and I have to wait 24 hours to solve my problem

Useless website, forces you go to app would not use. Internet terrorists.

The items were not handled with appropriate care. The cakes and tarts were stacked on top of one another, resulting in the flavors and colors being mixed together and the presentation compromised. The customer service acknowledged the issue but responded that they are not able to proceed with partial refund! I am disappointed with the customer support service.

After placing a large order, two items were out of stock. I was given the option to replace them or receive a refund, and I chose a refund. Talabat confirmed that the refund would be processed, but the credit never appeared in my account.

I then spoke with around eight customer service agents and two people from the complaints department. One representative assured me the refund would be issued within 30 minutes. When I asked what would happen if it didn’t, he confidently said it definitely would, as I was now speaking with the main team responsible for handling refunds.

Unfortunately, no refund was ever processed. Instead, I was repeatedly told there was an “issue” with my account. When I asked what the issue actually was, they said they weren’t sure but still couldn’t issue the refund.

So I’m now out of AED 116 and received none of the missing items. The entire experience was frustrating, contradictory, and a complete waste of my time. I’ve deleted the app and would strongly advise others to avoid using it.

Really bad. Cannot cancel orders. It automatically goes back to cash payment evrey time

Very bad experience with Talabat. This is the second day in a row where my order never arrived at Suhoor time. I ordered food and waited, but the order never reached me. Because of this, I had to fast the entire day without eating properly from Iftar to the next Iftar, which is very frustrating.

I rely on my meals because I go to the gym and follow a specific diet plan, especially during Ramadan. Not receiving my order two days in a row is unacceptable and very disappointing.

Talabat needs to seriously improve their delivery reliability, especially during important times like Suhoor. This experience has made me lose trust in the service.

UPDATE: I find it hilarious that talabat replied to my comment. I already contacted them more than four times and communicated them via email and they fixed absolutely NOTHING. If only I could post pictures here I’d provide their absurd responses.

I’m only giving one star because less is not allowed. I’m not sure why talabat a policies changed but apparently now they allow their drivers to deliver orders to random sidewalks on the middle of the night and make the customers lose out on their money due to the drivers negligence. I ever had a driver request 5 JD from me for him to correctly deliver my package my my home (he marked it delivered but didn’t deliver it and didn’t get it to me till like four hours later). I had a driver literally tell talabat themselves (because talabat told me) that the driver left my package on a side walk in the street and that there was nothing they could to to resolve my case. I ended up having to report them to my bank in order to get my money back because they refused to refund me for an order I never recieved. They have the worst customer service. Do yourself a favor, save your money and time and take your business elsewhere. I even complained to talabat, showing them screen shots of my conversations with their agents where they confirm my order was not left at my door- and STILL- they did absolutely nothing to make things right “per their policies”

Very bad…they refuse to refund my order. The delivery was done but when i received the item it was kind of cheap and i don’t like it. I wanted to return but they refused it!!! Very bad…the customer does not have the right to return any item that is perfectly delivered 😡😡😡😡😡😡

Horrible experience. DO NOT APPLY FOR membership. There is NO WAY to contact customer service or anyway to cancel subscriptions online.

If you value your money and your time, I strongly recommend staying far away from this app. There are plenty of other options that won’t charge you for services you never asked for and then ignore you when you try to fix it.

They’ve been charging me for Talabat Pro even though I never subscribed to it. Not only that, I’m not even receiving any of the supposed benefits that come with it. So basically they’re just taking money for nothing.

Then comes the TERRIBLE customer service, they are incredibly rude and unprofessional. One kept sighing while I was talking, mumbling words in INDIAN under her breath. Instead of actually helping, they kept stalling, changing the subject, and closing my support requests even though I still haven’t received a single dirham back.

Who even uses this app anymore when we’ve got Noon and Keeta who are RESPECTFUL. After this experience, I will absolutely be telling everyone I know to avoid Talabat because no one deserves to deal with this kind of issues just to order food.

I would like to thanks for there immersible service. I odder food so many times they bring timely and as it as restaurant delivered 'i means hot and fresh'.

I had a problem with my order on the 17th. The money was deducted, but the order wasn't processed. I've spoken to Talabat customer service several times, and they haven't resolved anything. I just saw that Talabat closed my case without issuing a refund. I need an answer. When will I get my money back?

After almost a month, I filed my complaint here and they tell me it will take 5 to 7 days, the worst.

Such a unprofessional staff at the call center, because of their system error we have to pay

Didn’t deliver the groceries items and they said our system is not working so we can’t refund. Got scammed in UAE, this is astonishing.

Customer Care service is pathetic. Better to fire the team and bring in a chatbot to give the same response for any question asked by the customer. I'm a pro subscriber and order a product which I received in a damaged condition as well as the size doesn't match. Every time I talk to the customer care team for an exchnge, I hear only them saying that my feedback has been considered and closing the ticket without my consent. Where on Earth this can be called as providing a resolution? Customer Care team in Qatar region are utterly useless and should undergo a professional training. There is no email for escalating the issue to the line managers. Customer Care team denies to answer the use of Social@talabat(dot)com email, I presume they doesn't even know the use of it.

Do not expect the consumers to use the trash that's being delivered.

They don't want to give me back my money they took, I am now claiming in servivional defense consumer, this is the best option, they play with us, let's see who wins!

very miserable service .... twice I place the order and twice they miss my order n they deliver to wrong location ........veryyyyyyy long waiting's, miscoordination, bad team management and the max they do after all the mess they throw 15dh .....Talabat service is disaster .

The worst service
I ordered 9 packet of water (1.5 l)

They bring 9 packet (500 ml)

Once i reject , they said it's not avl
On application it's avl
In the mall they bring it , i want there and it's avl

So they took the delivery charges,
They’re stealing you.