Talabat Reviews 1.225

The worst customer service support ever. I ordered 1 kg of arabic sweets, paid for 1kg. Received 1/2 kg. After reporting on the app, 2 days later, customer support refusing to believe that it's 1/2 kg, and asking me to get a scale and weigh the item. When I told them I called the shop and checked, they are accusing me of lying. I will never order from Talabt again. I've been a Talabat Pro customer for years, always ignoring minor mistakes, but ripping me off with 60 AED difference, thats a no.

This company has no credibility; they are a group of thieves. I haven't received my dues from them despite their numerous promises and deadlines.

I have waited for my meal 90 minutes, burger and fries came completely cold.
This is unacceptable, on top of it you get 20 aed voucher which isnt even half the price of my meal!
If the food shop is so far away and cant comply with the normal times of receiving, it shouldnt be on the list, plus company definitely needs more drivers.

Do not give these people your money.

Date: 17-02-2026
Time: 22:23hrs
Name: Sakil Khan
Nationality: Bangladesh
Company: Talabat
Contact: 561796722

Very bad behavior, very disrespectful person, captured picture for a security staff and insulted him.

Very poor service on all levels.Orders are given to the wrong riders, cancellation funds are forced into Talabat pay and not into the account itself. Vouchers are hard to use.lnfact lm out.

Less than 1 star They failed to serve Queen Zumared as she commanded, and they were late !!!!!

Worst customer service, ordered 5kgs of medjool dates was sent rotten order and they didn’t agree to refund

If I can give 0 star, I will. I have a very bad experience in Talabat. I ordered a room heater last January 25, 2026 and was disappointed as the item arrived was not working properly, I was sick and was scared something bad might happen like an electrical issue and might cause fire. So I contacted Talabat to help me contact the seller to maybe change the item but they refused saying that I needed to contact the seller directly. I told them I ordered the item through their app and what's the customer support for? That time I can hear my own voice in the back ground, so I assumed that they might loud speak the call. I can hear people laughing in whisper. I am felt to humiliated and ended the call. I start another chat through their customer service hoping that I can talk to a decent customer representative but then they called instead and was got yelled at. I was so confused as I was just asking them to help me contact the seller. They said it was not impossible. I eventually found a way to contact the seller myself and they thankfully replaced the item. I will never ever use talabat again in my life. I was traumatized.

Terrible service. Cancelled my order after 2 hours of wait and confirmation it’s going to arrive in time. When I called they just told me we will return your money.

Your services going from bad to the worst I have seen for over 2 decades of using your app, orders were two hours late , drivers calling me to cancel my orders as they can’t wait longer in Lulu to pick it up ,your call center promising without deleivering Any services, an order at 1424 receiving message from your chat app at 1636 that the driver on the way with less than two hours for the Iftar time
I have been loyal to this app with all the hiccups I have seen through the years but this one topped it .
I am leaving Talbat’s app for the poor, unprofessional customer services that I ever encountered.
I tried to be polite unfortunately your way is not helping at all .
My amount should be back in my account and I assure your that I won’t recommend you or your services putting in your mind that I work at Zayed airports over 25 years and I will make sure that I will spread my experience to all my colleagues
Thanks for the bad experience, hope this will be black mark on your wall

I received my order late and cold. There are no customer services to help. Very bad service.

This company is difficult to contact for customer service, and refunds are impossible after payment. They employ fraudulent and deceitful tactics in their dealings with customers.

I had a very disappointing experience with Talabat. I placed an order and waited for more than one hour, even though the restaurant had already prepared my food and confirmed that it was ready. The problem was clearly with the delivery.

After waiting over an hour with no update, I contacted Talabat to ask where my order was. Only then did they call me and inform me that there were no riders available and that they would “try to find one.” This should have been communicated much earlier instead of keeping me waiting.

Eventually, instead of resolving the issue properly, they cancelled my order, leaving me with no choice but to go and pick up the food myself.

This level of service is unacceptable. If there are no riders available, customers should be informed immediately — not after waiting for more than an hour. Very frustrating experience. I expected much better.

I requested a gift from talabat and sent it to the concerned person. I clearly mentioned in my notes not to deliver the receipt since it was A GIFT and I even called the shop and asked them to inform the driver not to give the receipt.
By mistake after 4 hours I knew from the person that the receipt was handed over with the gift with the full amount mentioned on it.
I contacted talabat through the hotline and shamelessly they didn’t take any action since the reporting was after 4 hrs from receiving the item and not during the first 2 hrs.
LOL! That’s very sarcastic! Am I supposed to ask the gift receiver if he received the receipt on spot so talabat can get back to talabat within the two hours period?
It is a general policy and not case by case?
Such cases are managed by Robots?
That’s so unprofessional and i was very shy in-front of the person due to that and that ruined my surprise.

I am writing this publicly out of genuine frustration and disappointment regarding the lack of support provided to restaurant partners on the Talabat platform.

As a vendor, we pay commission, invest in promotions, maintain quality standards, and rely heavily on your platform for food delivery services. We value the partnership and understand that platforms like Talabat play a critical role in connecting restaurants with customers. However, a partnership must work both ways.

Over the past several weeks, I have been trying repeatedly to reach out to Talabat regarding operational and service-related issues affecting our restaurant. Unfortunately, despite multiple attempts through available channels, there has been no meaningful support. When we do manage to reach someone, the response is often that they are “unable to assist” or that the issue must be handled elsewhere — without clear direction on where that “elsewhere” actually is.

This raises a serious concern:

Where should vendors go for support?
Who is responsible for resolving partner issues?
How are restaurants expected to operate efficiently when there is no structured assistance?

As partners who pay for the service and contribute to the platform’s success, we deserve accessible, responsive, and accountable support. Restaurants depend on timely issue resolution — whether it relates to orders, system errors, financial discrepancies, account management, or operational concerns. Delays and lack of communication directly impact our revenue, staff, and customer satisfaction.

Customer support should not be one-sided. If Talabat expects restaurants to maintain service standards for customers, then Talabat must also maintain service standards for its vendors.

This post is not intended to attack, but to highlight a serious gap that needs immediate attention. We are not asking for special treatment — only for basic, professional vendor support that matches the scale and reputation of the platform.

I sincerely hope Talabat leadership and concerned team members take this matter seriously and establish:

• A clear vendor support structure
• Dedicated account managers or escalation channels
• Transparent communication processes
• Timely resolution of partner concerns

Strong platforms are built on strong partnerships. Right now, that partnership feels unbalanced.

I look forward to a constructive response and meaningful change.

#Talabat #VendorSupport #RestaurantPartners #FoodDelivery #BusinessPartnership #Accountability #oman

I would give it NO STARS if it were possible! Ordered groceries, it came with some items missing and I, in good faith, thought maybe thy had run out of the items and would deliver later. Next day, I put in a complaint and they’re telling me I only had a four hour window to complain and therefore they will not be refunding or giving me the missing items!

بنصح الكل يشيك منيح على اي اشي بطلبو منهم وما يدفع اونلاين ابدا...

طلبي كان ماقص كثير منتجات 3449515722
ما رجعولي قيمة الشخص وحكولي حرفيا انو ما رح يقدروا يرجعولي اياهم من دون سبب حرفيا..
مع انو وصلتني فاتورة ورقية فيها قيمة اقل من قيمة الفاتورة الاونلاين الي انا دفعتها..
الشخص من الدعم اسمه زيد الي حكى معي وحكالي اعمل الي بدك اياه ما منقدر نساعدك.. وحكيتله هاض اسمه نصب حكالي بعتذر منك بس النظام في مشاكل ومش مخليني اساعدك وما بقدر اعملك اي اجراء.
نصب ديروا بالكم.. شيكوا كثير منيح وراهم الحرمية

so bad experience, recently money diducted 2 and 3 times fortimes order,
and when you ask for refund the force you to add as credit in ur account, or you will receive in 5 to 7 days in your bank.
it's technical mistake from TALBAT but again we are the customers we have to wait.

the funniest. after 7 days they are telling you still another 7 days.
no clear system and help chat as usesl.
they keep saying that it's not I. my hand.
to get your money back you have to complain in consumer rights.

very bad service. I bought items that i discovered unhealty. I called costumer service 3 or 4 times , they said that will solve the issue by returning item but nothing done. Be careful when buying groceries!!!! 😡 better use keeta or rafeeq