Initially there was a packing mistake with me being sent the complete wrong item. Just a regular human mistake which is common across any business, so i was not overly annoyed. The reason i am still r... Toon meer
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First time ordering from this company. Ordered on the Monday, arrived on Wednesday all well packaged. Great sampler selection available. Couple of the ones must have been out of stock so company... Toon meer
Bedrijf heeft geantwoord
I had expected delivery next day by DHL. The order was sent by royal Mail who proved as suspected to be totally unreliable. Meaning delivery took 4 days and we need to collect from their offices!
Bedrijf heeft geantwoord
Given my recent concerns over shipping from the EU, I was hankering for a Nicaraguan gordo. Being the only UK retailer I'd found to fulfil my needs, I took a chance on a new venture. Boy, did... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Cigar Holder is a professionally managed cigar shop, manufacturer, and supplier of handmade leather goods such as cigar leather cases and holders. We pride ourselves on product quality and strong customer service.
Contactgegevens
Landmark House, 1 The Broadway, IG10 2FA, Loughton, Verenigd Koninkrijk
- 07932760924
- contact@tchcigars.com
- tchcigars.com
4,7
Uitstekend
376 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Good price
Good price, swift delivery & a free Cigar holder! Impressed, will use again.
12 oktober 2024
Antwoord van The Cigar Holder Ltd.
Hello Simon,
Thank you for the fantastic feedback! It’s wonderful to know you appreciated the price, swift delivery, and the extra cigar holder. We’re delighted to have made a great impression and look forward to your next visit!
All the best,
Nico
Great service and communication
Great service and communication. Was very excited to get some cigars that are hard to come by here in the states. Thanks!
25 september 2024
Antwoord van The Cigar Holder Ltd.
Hello Michael,
Thank you for your fantastic feedback! We're thrilled you found those rare cigars and had a great experience with us. Bringing these unique finds to our customers in the States is truly rewarding—enjoy!
All the best,
Nico
Great experience
Pretty fast delivery! Surprised they had what I was looking for. I would definitely shop here again!
8 september 2024
Great and easy to use website
Great and easy to use website. My only negative comment would be that quite a lot of stock was missing.
19 augustus 2024
Excellent company and service
Used The Cigar Holder on a whim as it was local and I needed a gift quickly. The communication was excellent, they do a concierge delivery and it was all excellent. We had a small issue with the colour of the product, to which The Cigar Holder quickly attended to and fixed our issue. Completely satisfied and will use again for sure!
19 augustus 2024
First time I have used this company
First time I have used this company, website was easy to navigate. Good selection of products.
Speedy delivery in secure packaging.
18 augustus 2024
Amazing service as always
Amazing service as always. Above and beyond to rapidly meet last minute requests!
All the cigars were perfectly kept too.
Brilliant business.
17 augustus 2024
Never disappointed with these guys
Never disappointed with these guys, never too much trouble to give advice and go the extra mile. Excellent delivery service.
27 juli 2024
Wow what a great cigar company
Wow what a great cigar company, my first order was placed and received in the same day , with a free cigar holder gift, everything came well packaged and the cigars are devine
Many thanks to the cigar holder you've made a new regular customer!!
26 juni 2024
Review zonder uitnodiging
Antwoord van The Cigar Holder Ltd.
Hello James,
Thank you for your feedback! We're pleased to hear that you consistently enjoy our fast service. Your ongoing support means a lot to us, and we look forward to serving you again soon.
Best regards,
Nico
Absolutely brilliant service
Absolutely brilliant service. I ordered one of the samples, and it arrived the same day. They responded to my questions quickly, and they were very helpful. I am so happy I found this company. I plan to order again soon. Tom 😊
12 juni 2024
Review zonder uitnodiging
Antwoord van The Cigar Holder Ltd.
Hi Tom,
Thank you for your kind words! We're thrilled to hear you enjoyed our service and that your sample arrived promptly. Your satisfaction is our top priority, and we're glad we could assist you. We look forward to your next order!
Best regards,
The Cigar Holder Team 😊
Very good
Excellent, I ordered on a Friday morning and the cigars all arrived the next day.
Cheers peeps
7 juni 2024
Antwoord van The Cigar Holder Ltd.
Hello Paul,
Thank you so much! We're delighted to hear that your order arrived promptly. Your satisfaction is our priority, and we appreciate your support. We look forward to serving you again soon.
Cheers,
Nico
Superb service
Superb service. Ordered, dispatched and received same day. There was an issue with the order that was sorted out promptly and with no quibbles. Excellent vendor and I look forward to using them again
31 mei 2024
Antwoord van The Cigar Holder Ltd.
Hello Matt,
Thank you for your kind review! We're delighted to hear you received your order on the same day and that we could promptly resolve the issue to your satisfaction. Providing excellent service is our top priority, and we appreciate your support. We look forward to serving you again in the future.
Best regards,
Nico
Antwoord van The Cigar Holder Ltd.
Hello Alex,
Thank you so much for your wonderful feedback! We're thrilled to hear that you consistently enjoy our cigars and service. Your support means a lot to us, and we look forward to continuing to provide you with an exceptional experience.
Best regards,
Raz
Fantastic service!
Fantastic service!
My order was delivered to my door within 2 hours.. impressive!
Thanks.
11 mei 2024
Review zonder uitnodiging
Excellent
Good selection, prices are great. First time customer, but I will definitely be ordering again.
1 april 2024
Great Cigars!
Very knowledgeable, great customer services and most important of all... great tasting cigars!
26 januari 2024
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