Initially there was a packing mistake with me being sent the complete wrong item. Just a regular human mistake which is common across any business, so i was not overly annoyed. The reason i am still r... Toon meer
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First time ordering from this company. Ordered on the Monday, arrived on Wednesday all well packaged. Great sampler selection available. Couple of the ones must have been out of stock so company... Toon meer
Bedrijf heeft geantwoord
I had expected delivery next day by DHL. The order was sent by royal Mail who proved as suspected to be totally unreliable. Meaning delivery took 4 days and we need to collect from their offices!
Bedrijf heeft geantwoord
Given my recent concerns over shipping from the EU, I was hankering for a Nicaraguan gordo. Being the only UK retailer I'd found to fulfil my needs, I took a chance on a new venture. Boy, did... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Cigar Holder is a professionally managed cigar shop, manufacturer, and supplier of handmade leather goods such as cigar leather cases and holders. We pride ourselves on product quality and strong customer service.
Contactgegevens
Landmark House, 1 The Broadway, IG10 2FA, Loughton, Verenigd Koninkrijk
- 07932760924
- contact@tchcigars.com
- tchcigars.com
4,7
Uitstekend
376 reviews
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Good selection of cigars & a fast…
Good selection of cigars & a fast prompt delivery each time
1 februari 2024
Antwoord van The Cigar Holder Ltd.
Dear Alex,
Thank you very much for your feedback. We're thrilled to hear you're pleased with our cigar selection and swift delivery service. Ensuring you have a great experience with each order is our top priority. Looking forward to serving you again soon!
Kind regards,
Nico
Above and beyond
Have ordered fromTCH before and it is always a pleasurable experience! This time was no different even though the guys there had to help me rectify a mistake I had stupidly made! (Thanks again) Razvan!
My cigars arrived promptly and impeccably packaged as usual. I also received an unexpected free gift which was greatly appreciated. Once again thank you for going that extra mile!
1 januari 2024
Antwoord van The Cigar Holder Ltd.
Dear David,
Thank you very much for sharing your experience with The Cigar Holder. We are delighted to hear that you have consistently enjoyed ordering from us and that this time was no exception, especially with Razvan's assistance.
We are pleased to know that your cigars arrived on time and were packaged to your satisfaction, and that the unexpected gift was a welcome surprise. Your appreciation motivates us to continue going the extra mile for our customers.
Thank you once again for choosing The Cigar Holder. We look forward to the opportunity to serve you in the future.
Warm regards,
Nico
Good quality goods and good delivery
Good quality goods and good delivery. Will definitely be using again.
19 december 2023
Antwoord van The Cigar Holder Ltd.
Dear Andrew,
We are thrilled to receive your feedback and appreciate you taking the time to share your experience. Ensuring the quality of our goods and delivery service meets your expectations is paramount to us, and it is wonderful to hear we have succeeded. Your confidence in choosing to use our services again means a great deal to us.
Looking forward to your next visit and promise to maintain the high standards you expect from us.
Kind regards
Nico
First time customer
First time ordering from this company. Ordered on the Monday, arrived on Wednesday all well packaged.
Great sampler selection available. Couple of the ones must have been out of stock so company replaced with alternative cigars (in favour of the customer!).
All round great stuff so far in terms of service, I think I may have found my new online cigar provider!!.
11 december 2023
Antwoord van The Cigar Holder Ltd.
Dear first-time customer,
Welcome to our community, and thank you for choosing us for your first order! We're delighted to hear about your positive experience, from the swift delivery to the careful packaging and our selection of samplers. Our aim is always to exceed expectations, even more so when a preferred choice is unavailable, by offering alternatives that delight our customers.
It is fantastic to know we have made such a good impression, and we are thrilled at the prospect of being your go-to online cigar provider. We are looking forward to offering you more exceptional service and selections in the future!
Best regards,
Nico
Antwoord van The Cigar Holder Ltd.
Dear Richard,
Thank you for your succinct praise! We're thrilled to hear you enjoyed excellent service with us. Your satisfaction is our top priority, and feedback like yours motivates us to keep up the good work. We look forward to serving you again soon.
Best regards,
Nico
Great service
The process of purchasing the merchandise was effortless. The product was shipped DHL Express and was at my door within 7 days. Excellent service and packaging was on point along with humidity pack.
24 november 2023
Antwoord van The Cigar Holder Ltd.
Dear Sammie,
Thank you for sharing your positive experience! We are delighted to hear that you found the purchasing process effortless and our shipping service efficient with your order arriving in just 7 days. Your feedback on our service and packaging is greatly appreciated.
We eagerly anticipate the opportunity to serve you again, ensuring the same level of excellence you've come to expect from us.
Best regards,
Nico
The best
Cigar holder is best when it comes to providing customer satisfaction,providing there customer with higher quality of jet lighter,as because on my first order I received a defected lighter but when I complained about my situation team have provided me with new lighter,thank you guys I would happy to buy some more gift in near future for my family and friends cheers
29 oktober 2023
Antwoord van The Cigar Holder Ltd.
Dear Sachin,
Thank you for your review and for highlighting our commitment to customer satisfaction. We're thrilled to hear about your positive experience with our cigar holder and jet lighter.
We're particularly pleased that you appreciated our gesture of providing a free upgrade to a higher-value lighter, without the need to return the original one. Our goal is to always add a touch of extra value and delight for our esteemed customers.
Thank you for choosing us. We're excited to continue providing you with exceptional products and experiences.
Best regards,
Nico
Excellent service provided yet again
Excellent service provided yet again, Quick delivery, well packaged, I will continue to use The Cigar Holder for future purchases.
Highly recommended 👌
18 oktober 2023
Antwoord van The Cigar Holder Ltd.
Hi Paul,
I'm glad to hear that you had another excellent experience with us! Your satisfaction with our quick delivery and packaging is a top priority, and it's great to know that we continue to meet your expectations.
We're thrilled to have you as a repeat customer and appreciate your high recommendation. Looking forward to serving you in the future.
Thank you for the 5-star review! 🌟
Kind regards,
Nico
Great service & comprehensive choice…
Great service & comprehensive choice thanks again guys
18 oktober 2023
Antwoord van The Cigar Holder Ltd.
Dear Peter,
We're thrilled to hear about your satisfaction with our service and the wide selection we offer. Your feedback is incredibly valuable to us, and we're committed to maintaining this level of service and choice for all your future needs.
Thank you once more for your support!
Kind Regards
Nico
Product not as expected, but swiftly rectified.
Product received did not meet my expectations of a previous version of this product. Unfortunately this is beyond TCH's control as Xikar has significantly deviated from it's original (perfect) design and created a significantly inferior product. The Ashtray in question is still a good in-car ashtray, unfortunately it's just not the ashtray I wanted/needed.
TCH contacted me swiftly and resolved the issue to my satisfaction.
15 september 2023
Antwoord van The Cigar Holder Ltd.
Dear Jeff,
We sincerely apologise for the oversight in not responding to your messages promptly and for the inconvenience you experienced with your Xikar Chromed Ashtray, which did not meet the advertised specifications.
As you mentioned during our recent phone conversation, there is indeed a design difference between the first model and the one you received. We acknowledge our responsibility for not promptly updating the product images on our website to reflect this new design. In light of this, we have temporarily suspended the product listing until we can provide accurate and up-to-date images.
Our primary goal is to rectify the situation to your satisfaction, and we are committed to finding a solution that meets your expectations. We greatly appreciate your patience and understanding in this matter.
We value your business and hope to have the opportunity to serve you better in the future. Please feel free to reach out if you have any further concerns or if there is anything else we can assist you with.
Sincerely,
The Cigar Holder Team
Great end to end service
30 augustus 2023
Antwoord van The Cigar Holder Ltd.
Thank you, Sir, for your fantastic feedback. Your business is always appreciated, and I look forward to welcoming you back with more orders in the future.
Best regards,
Raz
Great product.
15 augustus 2023
Antwoord van The Cigar Holder Ltd.
Thank you Giovanni ! We take great pride in our work, and we're thrilled when it gets noticed.
We hope to welcome you back with more orders in the future.
Kind regards
The Cigar Holder Team
Excellent service and quality
Excellent service and quality. Definitely buy again and recommend to friends/family.
20 augustus 2023
Antwoord van The Cigar Holder Ltd.
Thank you Jack ! We take great pride in our work, and we're thrilled when it gets noticed.
We hope to welcome you back with more orders in the future.
Kind regards
The Cigar Holder Team
perfect place
20 augustus 2023
Antwoord van The Cigar Holder Ltd.
Thank you Ivaylo ! We take great pride in our work, and we're thrilled when it gets noticed.
We hope to welcome you back with more orders in the future.
Kind regards
The Cigar Holder Team
Nice range of cigars.
Nice range of cigars, delivery very quick. I couldn’t find on their website where to receive my 10% off my first order, but this is the only negative I could find.
8 augustus 2023
Antwoord van The Cigar Holder Ltd.
Dear Jordan,
Thank you very much for sharing your feedback. It's wonderful to hear that you enjoyed our range of cigars and appreciated the prompt delivery.
For the 10% discount available to first-time customers:
1. Navigate to the top of our homepage and click on "Subscribe." Here, you'll find the promotion: "Subscribe to our mailing list and receive 10% OFF your first purchase."
2. Enter your email address.
3. After signing up, a confirmation message will appear: "Thank you, your sign-up request was successful! Please check your email inbox to confirm."
4.Upon confirmation, a unique 10% off code for your subsequent purchase will be sent to you.
Should you encounter any challenges using the code or have other questions, don't hesitate to reach out. Our goal is to ensure a smooth shopping experience for you. We look forward to the opportunity of serving you again. For any future purchases, simply follow these steps to avail of the discount.
Your business is highly valued, and we eagerly await the chance to assist you in the future.
Warm regards,
Nico
First class friendly service as always
First class friendly service as always. Rav offers a superb service. Always on time and very knowledgeable . I won't go anywhere else for my cigars
5 augustus 2023
Antwoord van The Cigar Holder Ltd.
Thank you, Jason, for your fantastic feedback. Your business is always appreciated, and I look forward to welcoming you back with more orders in the future.
Best regards,
Raz
Order issue Resolved
I had a slight issue where the wrong cigar was sent out however the guys at TCH resolved the issue at the first time of asking! Mistakes can be made and the way the guys here sorted the issue was first class, couldn't recommend their service any higher
24 juli 2023
Antwoord van The Cigar Holder Ltd.
Thank you Laurie ! We take great pride in our work, and we're thrilled when it gets noticed.
We hope to welcome you back with more orders in the future.
Kind regards
The Cigar Holder Team
Excellent service and products
Shortly after placing order for a Sierra Maestra cigar carrier, I received an email advising me exactly how long it would take to personalise and send it, and a date/time to expect delivery. The case arrived today as expected and is a thing of beauty.
19 juli 2023
Antwoord van The Cigar Holder Ltd.
Dear Iain,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a smooth and enjoyable purchasing process for the Sierra Maestra cigar carrier.
Once again, thank you for choosing our product, and we hope it enhances your cigar enjoyment for many years to come!
Happy smoking!
The Cigar Holder Team
Antwoord van The Cigar Holder Ltd.
Thank you Vasilis ! We take great pride in our work, and we're thrilled when it gets noticed.
We hope to welcome you back with more orders in the future.
Kind regards
The Cigar Holder Team
The Cigar Holder Team
Antwoord van The Cigar Holder Ltd.
Thank you Craig ! We take great pride in our work, and we're thrilled when it gets noticed.
We hope to welcome you back with more orders in the future.
Kind regards
The Cigar Holder Team
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