I booked Tenancy.Cleaning for an end-of-tenancy clean when moving out of my flat in Wokingham, and Moji and his team did an excellent job. They arrived on time, brought all their own equipment and wo... Toon meer
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I am extremely disappointed with the way you have handled my complaint, particularly your attempt to justify the poor quality of service rather than acknowledge the shortcomings in the service delive... Toon meer
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We had Moji and his team come around yesterday to do our clean and it was fantastic. Super friendly, attentive, lending a hand the entire time he was there. The cleaning job was spotless. Booking... Toon meer
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We bought a property a few days ago in Edinburgh and the previous owners I think that they never cleaned nothing in the last 20 years so we decide to contact Hello Service and thanks God we did it.... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service
Contactgegevens
8 Charminster Court, Lovelace Gardens, KT6 6RX, Surbiton, Verenigd Koninkrijk
- 02081460266
- info@tenancy.cleaning
- tenancy.cleaning
4,4
Uitstekend
2K reviews
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Heeft 59% van zijn negatieve reviews beantwoord
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⭐ Disappointing Service Lost Deposit
⭐ Disappointing Service Lost Deposit
I booked an end‑of‑tenancy clean and was extremely disappointed with the standard of the service. Several areas were left uncleaned, including tasks listed in their own checklist. My letting agent’s checkout report confirmed multiple issues caused by the poor clean, and I have now lost a substantial portion of my deposit because of this.
When I raised the issues, the company initially offered a partial re‑clean, meaning they would only return to address the areas they missed — not a full repeat of the service. As I had already vacated the property and the checkout inspection had been completed, this was no longer possible. Their alternative solution was a goodwill refund of just 10% of the £300 I paid, which does not reflect the financial loss or the poor standard of work delivered.
For a service advertised as a “professional end‑of‑tenancy clean,” the results were far below expectations. Based on my experience, I would not recommend this company.
28 augustus 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi Justine,
Thank you for your feedback, and we’re sorry to hear about the outcome of your tenancy and the stress this has caused you. We take any concern about our standards seriously.
We understand the situation was made harder because the checkout inspection had already taken place, and we regret that a partial re-clean was no longer possible at that point. We’d like to review your case again in full, including your agent’s checkout report and the booking checklist.
Please email us at your convenience with your booking details and a copy of the report, and our management team will review it personally and come back to you directly.
Kind regards,
Tenancy.cleaning Management
Am really very disappointed as I…
Am really very disappointed as I thought they would do a good job. I paid so much for nothing. Toilet wasn't descaled, windows very dusty and not cleaned despite paying for window cleaning. Simple things were neglected. I'll never patronise or recommend to anyone. Total waste of money and time
31 augustus 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
We’re sorry to hear that you were disappointed with the service, Cubby, and we apologise for the concerns you’ve raised regarding the toilet, windows and other areas.
We would like to look into this properly and investigate what happened. However, we have been unable to identify a booking matching the details provided in this review.
Could you please contact our complaints department with your booking details, such as your booking/quote number, property address, or the email address used to make the booking? This will allow our team to locate the booking and review the matter properly.
We’re keen to understand what happened and address your concerns through the appropriate complaints process.
The Tenancy Cleaning Support team
Shaida did an incredible job with my…
Shaida did an incredible job with my end of tenancy cleaning - was punctual, fast and cleaned to an excellent standard. Would use again.
17 september 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Thank you so much for your fantastic review! We’re delighted to hear that Shaida did an incredible job with your end-of-tenancy clean and that you were impressed with her punctuality, efficiency, and attention to detail.
It’s wonderful to hear that you would use our service again. We’ll be sure to pass your kind feedback on to Shaida.
The Tenancy Cleaning Support team
More than Disappointed
If you are looking for a company to undertake your end of Tenancy cleaning, then our advice is to continue looking and give this organisation a miss. We recently used them on a property we own and can only say it was very superficial and seemed rushed. Appreciate the property was left in a bit of a state but isn’t that the reason you use companies like this to sort it out. Basic issues like cobwebs left hanging, light pendants not cleaned and kitchen tops missed etc. not good enough for so called professional cleaners very disappointed. We only wish we could upload photos of how this company left some areas of the house after their clean. Also apparently their equipment failed and blew the circuit breaker in the property and did not inform us. Our advice stay well clear of this organisation!!!
10 september 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
We’re very sorry to hear that you were disappointed with the service and that the cleaning did not meet your expectations. We sincerely apologise for the areas you have highlighted.
We did our very best to resolve the matter by offering a free reclean to address the concerns raised. However, once it was confirmed that the reclean was not suitable for you, we offered a refund as an alternative resolution and are currently still awaiting your response.
We genuinely regret that the initial service fell short of the standard expected, and we remain committed to resolving the matter fairly. We hope to hear back from you so that we can proceed with the offered resolution
Abel the guy doing the job was punctual…
Abel the guy doing the job was punctual polite and answered any questions we had. Did a first class professional job left the place in immaculate condition really pleased with job done ! .
11 september 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Thank you so much for your fantastic review! We’re delighted to hear that Abel was punctual, polite, and helpful throughout the service, and that he left the property in immaculate condition.
It’s great to know you were really pleased with the quality of the work. We’ll be sure to pass your kind feedback on to Abel.
Thank you again for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
End of tenancy clean
Ismael and his team came and did an end of tenancy clean. They where efficient but thorough going through all the places we wouldn't of thought of. Brought their own cleaning supplies and just got on with the job.
9 september 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Thank you so much for your wonderful review! We’re delighted to hear that Ismael and his team were efficient while still being thorough, paying attention to all those areas that can easily be overlooked.
It’s also great to hear that the team arrived fully prepared with their own cleaning supplies and got straight on with the job. We’ll be sure to pass your kind feedback on to Ismael and the team.
Thank you again for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Excellent job!
Ali and his team did an excellent job of cleaning a property I am selling and turned a very dirty house into something clean and welcoming. I was particularly impressed by how well the carpets came up, they removed stains I thought were there for good!
10 september 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Thank you so much for your fantastic review! We’re delighted to hear that Ali and his team did an excellent job and transformed the property into a clean and welcoming space.
It’s especially great to hear that you were impressed with the carpet cleaning and that the team managed to remove stains you thought were there for good! We’ll be sure to pass your kind feedback on to Ali and the team.
Thank you again for choosing Tenancy Cleaning and for taking the time to share your experience.
The Tenancy Cleaning Support team
Great service from this company
Great service from this company, from the initial quote which was very detailed, the communication from the team was great. Made the payment for the clean online and was given the information of who was to attend my property to clean. Robert was scheduled to arrive between 9am and 9.30am, he arrived within this time and called me when he was on his way so we was prepared for him. He has cleaned the property to a great standard, I would definitely recommend him and The Tenancy Cleaning company. Thanks again Robert! 😀
10 september 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Thank you so much for your detailed and fantastic review! We’re delighted to hear that you were happy with the service from the initial quote and communication through to the completion of the clean.
It’s great to hear that Robert arrived within the scheduled time, kept you informed on his way, and left the property to a great standard. We’ll be sure to pass your kind feedback on to Robert and the team.
Thank you for recommending Tenancy Cleaning, and thank you again for choosing us! 😀
The Tenancy Cleaning Support team
Exceptional cleaning and service
Cleaning was done to an exceptionally high standard by the three individuals who came. They were all charming and professional throughout the whole process. Would 100% recommend this company to anyone. The booking process was easy and everything went really smoothly.
8 september 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Thank you so much for your wonderful 5-star review! We’re delighted to hear that the three team members delivered the cleaning to such a high standard and were charming and professional throughout the service.
It’s also great to know that the booking process was easy and everything went smoothly from start to finish. Your recommendation means a lot to us, and we truly appreciate you choosing Tenancy Cleaning.
The Tenancy Cleaning Support team
Strongly recommend Ali’s team
Strongly recommend Ali’s team. Highly professional and friendly. Left the property cleaner than when it was handed to us at move in. Smooth and stress-free handover - no complaints from the landlord at all.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Thank you so much for your fantastic review! We’re delighted to hear that Ali’s team were professional and friendly, and that they left the property in such great condition.
It’s especially wonderful to hear that the handover was smooth and stress-free, with no complaints from your landlord. We’ll be sure to pass your kind feedback on to Ali and the team.
Thank you for strongly recommending us and for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Abbubakr and his team were wonderful!
Abbubakr and his team were wonderful!
6 september 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Thank you so much for your lovely review! We’re delighted to hear that Abbubakr and his team were wonderful and that you had such a positive experience.
We’ll be sure to pass your kind feedback on to the team. Thank you for choosing Tenancy Cleaning and for taking the time to share your experience!
The Tenancy Cleaning Support team
Ali and his team did a fantastic job.
Ali and his team did a fantastic job at cleaning the flat. Left it completely spotless and did so very efficiently. He was incredibly helpful, called me with updates throughout. 10/10
5 september 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Thank you so much for your fantastic 10/10 review! ⭐ We’re delighted to hear that Ali and his team left the flat completely spotless and completed the clean so efficiently.
It’s also great to hear that Ali kept you updated throughout the service and was so helpful. We’ll be sure to pass your kind feedback on to him and the team.
Thank you again for choosing Tenancy Cleaning and for your recommendation!
The Tenancy Cleaning Support team
Fantastic cleaning team
Fantastic cleaning team. Turned an end of tenancy nightmare into a livable home within a few hours. Very professional job.
5 september 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Thank you so much for your fantastic review! We’re delighted to hear that our team was able to turn an end-of-tenancy nightmare into a clean and liveable home within just a few hours.
It’s wonderful to know that you were impressed with the professionalism and quality of the work. We really appreciate you taking the time to share your experience and thank you for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Ismal and team turned up on time…
Ismal and team turned up on time communicated well.
Did a good job on certain areas but sadly windows were left with smears, hob gas knob damaged nothing said and carpets were hoovered but not to a good standard. I ended up hoovering again and filled a new bag from hoovering the house again.
They also missed skirting boards and cupboard tops.
Not the best attention to detail.
4 september 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Thank you for taking the time to share your feedback. We’re pleased to hear that Ismal and the team arrived on time and communicated well, and we’re sorry that the cleaning did not meet the standard you expected.
We apologise for the issues you identified with the windows, carpets, skirting boards and cupboard tops. We also take your comment regarding the hob gas knob very seriously, particularly as this was not reported to you at the time.
We appreciate you bringing these points to our attention and will review the feedback with the team to help improve attention to detail and ensure that any issues are properly communicated.
We’re sorry again that you were left having to re-hoover the property yourself, and thank you for your honest feedback.
The Tenancy Cleaning Support team
Tenancy Cleaning
Very nice and very fast service. Cleaners are easy to communicate with and done a really great job.
3 september 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Thank you so much for your lovely review! We’re delighted to hear that you found our service fast and that the cleaners were easy to communicate with.
It’s great to know that you were happy with the quality of the cleaning. We really appreciate your kind words and for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
DO NOT BOOK THIS SERVICE
DO NOT BOOK THIS SERVICE! THE MOST AWFUL EXPERIENCE.
From the very beginning of booking this service, it has been nothing short of an absolute nightmare. Firstly our appointment got cancelled by the company on August 26th AFTER I had to call to see where the cleaner was, as it was already way past the booking time window. Zero communication from the company and lost work and wasted time for me and my partner who were waiting around in the flat.
On the 27th, they eventually came to clean the property, and that next day I requested a re-clean for certain missed spots, a standard service which is INCLUDED in the initial price if the work isnt up to standard.
The re-clean got arranged for 2-2:30 pm on the 29th. Again, the cleaners never showed up and it was US who had to call them AGAIN about 5 times, only to be told around 4 pm, that their previous job was taking longer than expected. Again, ZERO communication and wasted time. They didn't arrive until 5:30, 3 hours later!!!!
The cherry on the cake was finding the oven door dismantled, broken and left for us to find. And if course again, NOBODY even called to inform us of the damage they caused.
This company has cost us money, an inexcusable amount of time, has put our tenancy deposit at risk and has cause us a a lot of distress. The unprofessionalism every step of the way has been out of this world.
Save your money and peace of mind.
26 augustus 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
We are sincerely sorry for the experience you had with us. The delays, lack of communication regarding the appointments, and the issue with the oven door are not representative of the level of service we expect from our teams.
We have taken your complaint seriously and, following our internal review, the team responsible has been removed from our service. We recognise the inconvenience and distress caused, particularly given the impact this had on your time and tenancy arrangements.
Regarding the oven, we remain committed to reimbursing the reasonable cost of the repair. We are currently waiting for the repair receipt/invoice from the landlady so that we can process this accordingly.
We sincerely apologise again for the inconvenience caused and appreciate you bringing these issues to our attention. We are committed to learning from this and ensuring that similar issues are not repeated.
The Tenancy Cleaning Support team
Nesh team did a great job
Nesh team did a great job, coming the following day after confirming the booking. They left the flat clean and took everything away.
Thank you!
23 augustus 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Thank you so much for your lovely review! We’re delighted to hear that Nesh and the team were able to attend the following day and leave the flat clean and tidy.
It’s great to know that everything went smoothly and that you were happy with the service. We’ll be sure to pass your kind feedback on to Nesh and the team.
Thank you again for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Flat left very clean by Ali’s team
Flat left very clean by Ali’s team. Very good communication with cleaning team before and after appointment. Punctual and efficient.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Thank you so much for your wonderful review! We’re delighted to hear that Ali’s team left the flat very clean and that you were happy with their communication before and after the appointment.
It’s great to know that the team was punctual and efficient throughout the service. We’ll be sure to pass your kind feedback on to Ali and the team.
Thank you again for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Highly recommended cleaners
Highly recommended cleaners! They were very thorough and they made sure I was satisfied with the result.
29 augustus 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Thank you so much for your wonderful review! We’re delighted to hear that our cleaners were thorough and took the time to make sure you were satisfied with the result.
Your recommendation means a lot to us, and we really appreciate you choosing Tenancy Cleaning and sharing your experience!
The Tenancy Cleaning Support team
Shaida and Zanko - Superb service
Shaida and Zanko provided a superb service via Tenancy.Cleaning. They were very punctual, cleaned my property thoroughly and treated it professionally and with respect. They were good communicators and even called me in advance before they finished to allow me to arrive back to the property on time. They left the property at impeccable condition. I highly recommend them.
28 augustus 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Thank you so much for your fantastic review! We’re delighted to hear that Shaida and Zanko provided such a superb service and that they were punctual, professional, and respectful of your property.
It’s especially great to hear that they kept you informed and called ahead so you could return to the property on time. We’re thrilled that you found the property left in impeccable condition and really appreciate your recommendation.
We’ll be sure to pass your kind feedback on to Shaida and Zanko!
The Tenancy Cleaning Support team
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