Tenancy.Cleaning Reviews 

1.593
•
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I booked Tenancy.Cleaning for an end-of-tenancy clean when moving out of my flat in Wokingham, and Moji and his team did an excellent job. They arrived on time, brought all their own equipment and wo... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I am extremely disappointed with the way you have handled my complaint, particularly your attempt to justify the poor quality of service rather than acknowledge the shortcomings in the service delive... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We had Moji and his team come around yesterday to do our clean and it was fantastic. Super friendly, attentive, lending a hand the entire time he was there. The cleaning job was spotless. Booking... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We bought a property a few days ago in Edinburgh and the previous owners I think that they never cleaned nothing in the last 20 years so we decide to contact Hello Service and thanks God we did it.... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Schoonmaakdienst

Geschreven door het bedrijf

Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 59% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,4

Alle reviews

(1.593)

487 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Ali and his team did an outstanding job…

Ali and his team did an outstanding job with our end of tenancy clean. They were remarkably quick without sacrificing quality, working in a way that was both fast and highly methodical. Every corner of the property was thoroughly addressed, and they left everything spotless and shining; exactly what you need to ensure a smooth handover.
On top of their fantastic work ethic, the lads were incredibly polite, professional, and easy to deal with throughout the process. I couldn't be happier with the results and would highly recommend Ali and his team to anyone looking for a reliable, top-tier cleaning service!

20 augustus 2026
Review zonder uitnodiging
Logo Tenancy.Cleaning

Antwoord van Tenancy.Cleaning

Thank you so much for such a fantastic and detailed review! We’re delighted to hear that Ali and his team delivered an outstanding end-of-tenancy clean and managed to work quickly without compromising on quality.

It’s wonderful to know that every corner of the property was thoroughly addressed and left spotless, helping make your handover as smooth as possible. We’re also pleased that you found the team polite, professional, and easy to deal with throughout.

We’ll be sure to pass your fantastic feedback on to Ali and the team. Thank you for your strong recommendation and for choosing Tenancy Cleaning!

The Tenancy Cleaning Support team

Beoordeeld met 5 van de 5 sterren

Shaida and her colleague have been very…

Shaida and her colleague have been very helpful in the end of tenancy cleaning! They provided a very detailed, professional, and thorough service. I’m very happy with their delivery. Highly recommended! Thanks again, Shaida.

20 augustus 2026
Review zonder uitnodiging
Logo Tenancy.Cleaning

Antwoord van Tenancy.Cleaning

Thank you so much for your fantastic review! We’re delighted to hear that Shaida and her colleague provided such a detailed, professional, and thorough end-of-tenancy cleaning service.

It’s wonderful to know that you were so happy with the result and found the team helpful throughout. We’ll be sure to pass your kind words on to Shaida and her colleague.

Thank you for your recommendation and for choosing Tenancy Cleaning!

The Tenancy Cleaning Support team

Beoordeeld met 5 van de 5 sterren

Would highly recommend Tenancy Clean

Would highly recommend Tenancy Clean. I was hesitant about booking as it wasn't a local firm, but I had left it very late to organise a clean for our new house. The phone was answered quickly, they confirmed availability for the date I wanted, and the quote was sent immediately. Ishmael did a great job - he clearly takes pride in his work and the house was really very clean after he'd been in. He was on time, polite, and professional. He seems like a great guy and I'd recommend him to anyone in the area.

18 augustus 2026
Review zonder uitnodiging
Logo Tenancy.Cleaning

Antwoord van Tenancy.Cleaning

Thank you so much for your detailed and wonderful review! We’re delighted to hear that we were able to accommodate your booking at short notice and that you found the enquiry, availability confirmation, and quoting process quick and straightforward.

It’s fantastic to hear that Ishmael did such a great job and that his care and pride in his work showed in the final result. We’re also pleased that you found him punctual, polite, and professional.

We’ll be sure to pass your lovely feedback on to Ishmael. Thank you for overcoming your initial hesitation and for recommending Tenancy Cleaning to others!

The Tenancy Cleaning Support team

Beoordeeld met 2 van de 5 sterren

Quote too expensive, no-one available to discuss it, poor communications

Can't review the actual cleaning service, so this is about customer service.

The phone number on the website didn't work, so had to email. They were fairly responsive initially, to be fair.

The website quoted £150 for an oven clean, which I though expensive, but by the time we'd swapped some photos and included the cooker hood, they wanted £220!

I pushed back on this, and phoned a couple of times to speak to 'Mas' who had signed off the emails, but it turns out Mas was never available. Does he even exist? Who knows. But there didn't seem to be anyone else senior enough available to discuss this with. I've been promised a callback twice, and not heard a thing. That was a week ago.

In the end I did the job myself - it took a couple of hours, and I'm not a pro, so they should have been quicker (and with better chemicals)

So £220? They're 'aving a laugh.

11 augustus 2026
Review zonder uitnodiging
Logo Tenancy.Cleaning

Antwoord van Tenancy.Cleaning

Thank you for taking the time to share such detailed feedback. We’re sorry that your experience with our communication and quoting process fell short of expectations.

We understand your frustration regarding the change in the quoted price. The initial website figure was based on the oven clean alone, while the later quotation included the additional cooker hood work and was based on the information and photographs provided. However, we appreciate that this should have been explained more clearly from the outset.

We also apologise that you were expecting a callback and did not receive one. We understand how frustrating it is to be waiting for someone to follow up, particularly when you were trying to discuss the quotation before making a decision.

We appreciate your feedback regarding both the pricing and communication, and we’ll use it to review how these enquiries are handled. We’re sorry we weren’t able to provide the experience you were looking for on this occasion.

The Tenancy Cleaning Support team

Beoordeeld met 5 van de 5 sterren

Ali’s team were amazing

Ali’s team were amazing! Did a fantastic job of my end of tenancy clean, worked really hard and were lovely and polite. Would really recommend, thank you!

18 augustus 2026
Review zonder uitnodiging
Logo Tenancy.Cleaning

Antwoord van Tenancy.Cleaning

Thank you so much for your lovely feedback! We're delighted to hear that Ali and his team did a fantastic job with your end-of-tenancy clean. We'll be sure to pass your kind words on to them. Your recommendation means a lot to us, and we truly appreciate you choosing Tenancy Cleaning!

The Tenancy Cleaning Support team

Beoordeeld met 5 van de 5 sterren

Great service

Great service. The house was an absolute state beforehand. It now looks like a completely new place. Ali and Salman are clearly very hard workers, and moreover two very polite chaps. Would recommend 👍🏼

16 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brilliant service

Brilliant service. I booked a full end of tenancy clean and was booked in within 2 days. Abubakr Ismahil came and he and his colleague spent all day thoroughly cleaning my property that the last tenant had left in an incredibly dirty state. They cleaned windows, carpets, a particularly disgusting bathroom and kitchen and all other areas of the house. When I returned the house was clean and smelling fresh and is move in ready. 5 stars! Fully recommend.

14 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Extremely unprofessional scam company

Extremely unprofessional scam company. The Booking part was fine when the cleaners arrived thats when all the excuses and moaning started. Non stop from the moment they walked in were they moaning and they wanted more money and telling me they would only clean 1 certain part of the flat whereas the booking was for the full flat 2 bathrooms and oven/cooker and fridge were paid extra's as i already knew and had said the flat has been left extremely dirty and I want the place left brand new after the clean no excuses.

They tried to charge me a extra £100 i refused and said everything has already been agreeded on and i have been extremely clear of the state of the flat from the start. I do not expect such level of unprofessional-ism from a cleaning company who actually moans about doing their actual job. My advise to them is to hire better cleaning staff! I didn't book them in just to get a refund! Extremely annoyed!

15 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

End of tenancy clean

I booked Tenancy cleaning for an end of tenancy clean and am very impressed. Great pricing and amazing service, both Shaida and saza have left the property spotless. Thank you

14 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

End of Tenancy clean

We are very happy with how Nesh's Team got our flat end of tenancy cleaned, they managed to get everything done well and any details that were not done, were promptly cleaned when he was reviewing the clean with me. I would definitely use them again for any future cleaning tasks.

13 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Robert and Valerie from Tenancy Cleaning

Robert and Valerie from Tenancy cleaning did an exceptional job cleaning my late fathers apartment prior to completion on the sale They arrived on time and were very professional. The mirrors and windows were left sparkling with no smears and the neglected dirty oven and extractor fan were transformed. I couldnt believe it. All the other areas including the insides of cupboards were cleaned to a high standard. The company itself were very easy to deal with and sent helpful reminders. I would highly recommend this company and thank Robert and Valerie for their attention to detail

10 augustus 2026
Review zonder uitnodiging
Logo Tenancy.Cleaning

Antwoord van Tenancy.Cleaning

Thank you so much for your wonderful and detailed review. We’re delighted to hear that Robert and Valerie provided such an exceptional service and left the apartment in such great condition ahead of the sale.

It’s fantastic to know that you were particularly impressed with the windows, mirrors, oven and extractor fan, as well as the attention to detail throughout the property, including inside the cupboards. We’re also pleased that you found the booking process and reminders helpful.

We’ll be sure to pass your kind words on to Robert and Valerie. Thank you for your recommendation and for choosing Tenancy Cleaning.

The Tenancy Cleaning Support team

Beoordeeld met 5 van de 5 sterren

Good job

They done a tremendous and thorough job - would recommend!

6 augustus 2026
Review zonder uitnodiging
Logo Tenancy.Cleaning

Antwoord van Tenancy.Cleaning

Thank you so much for your fantastic review! We’re delighted to hear that the team did such a tremendous and thorough job.

We really appreciate your recommendation and are so pleased you were happy with the service. Thank you for choosing Tenancy Cleaning and for taking the time to share your experience!

The Tenancy Cleaning Support team

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