Teppana UK Reviews 

186
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Good range of rugs with quality velcro type separate anchoring pad. Good price and compares very favourably with Ruggable. Prompt delivery. Happy with my purchase.

Beoordeeld met 5 van de 5 sterren

I ordered this based on reviews, the practicality of the rug (i have a new puppy) and the beautiful designs. The communication right from the start was excellent on the progress of the order, and when... Toon meer

Beoordeeld met 5 van de 5 sterren

Easy ordering process and items delivered much more quickly than expected. At last rugs that can be easily laundered without damaging my washing machine. Yes, a considered purchase, but hopefully they... Toon meer

Beoordeeld met 1 van de 5 sterren

Really bad customer service. I ordered a rug over 3 weeks ago and it still isnt here, they have lied to me, said i have to wait over two weeks to investigate with UPS, told me they have started that... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Decoratie- en interieurwinkel

Geschreven door het bedrijf

The first washable rug! No more worrying about stains. You can easily wash our rugs in your washing machine at home.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

186 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,4

Alle reviews

(186)

105 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

What a fantastic idea

Oh, what a fantastic idea and wonderful quality. The fact that the rugs will fit into normal size washing machines makes them worlds apart from other suppliers. I adore my rug thank you so much xx

10 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good selection of choices

There was a good selection of colours and textures which helped. I do especially like that the rug can be cleaned so easily. I think I would opt for the thicker base in future as would feel better underfoot especially in winter - i have the rug on a wooden floor. Delivery was efficient and I am happy.

17 oktober 2025
Beoordeeld met 5 van de 5 sterren

Perfect

Delivered on time, amazing rug, excellent quality and totally original design. We love it 😊 everyone comments on how lovely it is

30 september 2025
Beoordeeld met 5 van de 5 sterren

Would recommend

A mistake was made in the sizing of the cushioned underlay. My query was resolved and the correct size received quickly. The carpet itself is great (we have dogs). I would use again

29 september 2025
Beoordeeld met 1 van de 5 sterren

Its tiny and over priced

Its tiny and over priced. I thought it was bigger when I measured.

7 oktober 2025
Logo Teppana UK

Antwoord van Teppana UK

Hi Lauren, thank you for taking the time to share your feedback. We’re sorry to hear the rug wasn’t the size you expected. Each rug size is listed clearly on the product page, and customers can select the exact dimensions before ordering — but we completely understand how measurements can sometimes look different in person. If you’d like, please reach out to our support team and we’ll be happy to help with an exchange or return.

Beoordeeld met 5 van de 5 sterren

Onwards & Upwards

Rang the office to check for stock and delivery time. The operator was friendly and professional.
Delivery was on time and the parcel was nicely packed with all the paperwork etc.
Perfect rug which looks great in the hall.
Great company with first class service.
Thank you.

30 september 2025
Beoordeeld met 4 van de 5 sterren

I was unsure of this company at first…

I was unsure of this company at first because it wasn't untill I contacted them regarding the fact that it wasn't clear on Thier site that the rugs actually come from Germany, I was therefore concerned regarding import tax, but you, don't have to worry about that as it's all included in the price and that all so covers any returned should you have to. Having said all that I'm very pleased with my first purchase and within hours of my receiving my rug I, purchased 3 more , I haven't needed to was any of them yet but look forward to seeing how they turn out. But to be honest I, don't think the will be a problem as they are good quality. But will let you all now at some latter date.

14 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The rugs arrived before the promised…

The rugs arrived before the promised date which was great and the company kept me informed about delivery time. When they arrived they were exactly as shown on the website and were easy to put down. The only slight issue was a tiny thread of binding was loose on one rug and I was concerned it might unravel further but I contacted customer services who replied promptly with advice on what to do and offered me a small refund for the trouble. I said I would wait to see if the slight repair would do the trick and get back to them if necessary. The whole process has been stress free, very professional and I am thrilled with the rugs. I haven’t washed them yet but hopefully there will be no problems. I wouldn’t hesitate to buy from this company again.

15 oktober 2025
Review zonder uitnodiging
Logo Teppana UK

Antwoord van Teppana UK

Thank you so much for taking the time to share your experience with us. We’re delighted to hear that your rugs arrived ahead of schedule and that you’re pleased with their look and quality. It’s also great to know our team was able to assist promptly when you noticed the loose thread — we always aim to make every part of the process as smooth and reassuring as possible.

We truly appreciate your understanding and patience while we worked through that small issue, and we’re glad it didn’t detract from your overall satisfaction. When it comes time to wash your rugs, please don’t hesitate to reach out if you have any questions — we’re always happy to help ensure you get the best long-term experience from your Teppana pieces.

Thank you again for your trust and kind words. We look forward to welcoming you back in the future!

Warm regards,
The Teppana Team

Beoordeeld met 5 van de 5 sterren

The rugs arrived as scheduled and look…

The rugs arrived as scheduled and look great in the space. The colours are true to the website images. The underfloor heating works really well with the rugs in place. I would definitely buy from Teppana again.

11 september 2025
Beoordeeld met 4 van de 5 sterren

Good quality rugs from Teppana

I ordered 2 matching rugs from Teppana one hall runner & a large rug for the lounge. I also ordered the non slip underlay for both rugs for extra comfort. I'm really pleased with the rugs & the overall service was good & efficient. The reason for 4 stars instead of the 5 was that the delivery driver didn't even offer to drop the rugs over the threshold & the larger rug was particularly heavy & I had difficulty lifting it indoors.

10 september 2025
Beoordeeld met 3 van de 5 sterren

Pad supplied with rug was too small

Pad supplied with rug was too small. Beautiful pattern though.

5 september 2025
Logo Teppana UK

Antwoord van Teppana UK

Hello Mary,

Thank you for your feedback!

Our rugs are designed so that the non-slip pad does not extend all the way to the edge, making it easier to position the top layer.

In addition, the design may shrink slightly during the first few washes, which is why it is produced larger.

If you feel that something is wrong with your rug or that the fit is not ideal, please contact our customer service team – we will be happy to help.

Kind regards,
Your Teppana team

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