The Branded Company Reviews 

We recently ordered notebooks from The Branded Company and had a fantastic experience from start to finish. Ethan was incredibly helpful throughout the entire process - he was responsive, knowledgeable, and went above and beyond to ensure we got exactly what we needed.
The notebooks themselves are high quality and turned out even better than expected. The ordering process was smooth and straightforward, and our items arrived on time.
I highly recommend The Branded Company for anyone looking for branded merchandise. Their customer service, particularly from Ethan, really sets them apart. We'll definitely be ordering from them again!

I have received outstanding support and kindness from Dylan since my first email of contact. Dylan has gone above and beyond in making my wish to help other cancer patients smile at UHDB become a reality…
The snoods not only look fantastic they offfer comfort and a warm reminder for the other patients that they are not alone on their treatment journey we are all in this together. With the printed message of

Hope, determination, love, and happy dreams

Thank you so much Dylan and the team at The Branded Company for everything you have done to help …it is truly appreciated.

Brilliant service, speedy turnaround and great quality! We ordered lots of swag for a conference and they were all very well recieved. Thank you for helping us out.

Great customer service, speedy and efficient as well as knowledgeable. Lennon was great

Ordered 100 cups from Lennon at the branded company. Product is amazing as well as the customer service

Always have such an easy ordering experience with Sam. He is quick to respond, and always super eager to help me find what I am looking for.

huge thank you to Sam and the Branded Company for all their help with our event merchandise!

We have used The Branded Company on 3 occasions. Sam Lane provided excellent service. Quality of goods very good. Definitely use again.

Very efficient service, with lots of communication and suggestions regarding design and layout

Would have no hesitation in using again
Excellent value for money

Sales Director Ramsey was super efficient getting an urgent merchandise order across the line. Product looks great too. Thanks again.

Contacted the company. My project was handled by Steve Worthy, he was reactive and suffered through my prolonged changes. Got both item and we are delighted. I would definitely use the company again.

Steve Lenton-Worthy was very helpful and responsive throughout the process - from initial enquiry to post-delivery follow-up. We also discussed the image to be used and I was happy with the outcome.
The products (badges) arrived promptly and looked great.
I would definitely use the company again and highly recommend them.

We have recently rebranded and I ordered some mouse mats. Steve Worthy was absolutely excellent. I am not the easiest of customers as I ask lots of questions. Steve was very knowledgeable and so helpful. The mouse mats arrived today and everyone loves them! Thank you very much. We will definitely be ordering from TheBrandedCompany.co.uk again.

Fantastic customer service from Amar right from the start. Even though my order was small, he went above and beyond to ensure everything was handled quickly and efficiently. Truly appreciated the attention and professionalism!

products delivered were totally sub standard and unusable - nothing like the sample. Lennon, the account manager, did nothing to resolve the issue and had to be chased repeatedly for a refund. terrible experience - not to be trusted.

Uploaded our logo to be printed double-sided on a bag.
Artwork mock-up showed the logo on one side + name of the type of bag on the 'other' (i.e placeholder text)
Asked for our logo to be printed on both sides and signed it off
Bags arrived with our logo on one side and the name of the bag on the other side

Branded Company will accept no liability or blame because I 'signed it off' (despite me saying that I wanted our logo on both sides of the bag)

As we paid in advance we now have no recourse other than perhaps using the Small Claims Court.

Incredibly poor customer service. Will not be using them again. Avoid.

Would not recommend this supplier. Totally let down with little to no communication unless you called them multiple times. We chose this supplier as they claimed they could deliver in a short delivery window, but then called up to speak to Sam Elliot the account manger on the day or supposed delivery and his colleague said he had no idea why he took the order as they couldn’t delivery for another three weeks. This was a week after the order was paid for and none of the items had even gone to production. Had to chase multiple times for updates on the cancellation of the order. Unhappy end client who didn’t receive the goods. Go elsewhere and don’t risk it.

For a company that supposedly does this daily, they were pretty bad.
Ordered hoodies, lanyards and tote bags.

First off, was told they had items in stock then suddenly these weren't available. Alternatives 'they' suggested were also suddenly unavailable.

Payment process was long and tedious.

Lanyards were sent in a completely different colour.

Logo printing on hoodies were bad and after one wash, they look even worse. QA was obviously not carried out and then they expected to pick up an entire order to inspect, after it was already delivered.

Can't even issue a refund back to the payment card and also involves another tedious process.

Gave it one star purely for the short lead times, but if you have the time, defo find an alternative company.

Poor experience for corporate order and will avoid going forward.

FACT Worldwide been working with The Branded Company for a year now, and it's been a great experience. Their prices are extremely competitive, and the quality of the merchandise is consistently good. They're efficient and responsive, which makes the whole process smooth.

Our account manager, Sam Lane, has been fantastic to work with. He's always on the ball, helpful, and makes sure we get exactly what we need. We highly recommend The Branded Company for anyone looking for reliable branded merchandise services.

I needed some badges to help highlight a campaign that is trying to stop electricity pylons being erected across some of the beautiful valleys in Wales. I thought I knew what I wanted, and had a basic design in mind. Steve at The Branded Company was most charming and helpful. He was patient and understanding and helped me realise just what I wanted and at the right price. I highly recommend this company if you need badges. I will definitely use them again.