Now using Cheeky Panda kitchen roll, tissues plus the unbleached toilet rolls. All made from bamboo (quick growing grass), rather than trees. All just as effective, soft, absorbent etc as the top bran... Toon meer
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The products are excellent and to know that we're not using trees makes it even better! Whenever I have a query, I receive a response very quickly. The fact that the toilet rolls and tissues are deli... Toon meer
Loo roll delivered on demand, what more could you want? I have been buying from Cheeky Panda since the COVID-19 lockdown and they communicate really well. I get a notification when my subscription is... Toon meer
Bedrijf heeft geantwoord
I would like to give a better review as I consider myself a loyal customer, but I have two issues.... Firstly as a disabled person with eyesight issues, I find it frustrating having to email as there... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We’re on a mission to shake up sustainability, one planet-friendly swap at a time. From your bathroom to your beauty routine, we make eco choices easy, obvious, and a little bit cheeky. 100% bamboo, 0% greenwashing. Just guilt-free goodness for people who care.
Contactgegevens
Lower Thames Street 10, EC3R 6AF, London, Verenigd Koninkrijk
- customer.services@cheekypanda.com
- thecheekypanda.co.uk
4,6
Uitstekend
712 reviews
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Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Great products and customer service
Great products and great customer service. We had some small issues with one bag of nappies, talked to customer service and got a replacement very soon after.
1 maart 2024
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hello,
Thank you very much for you kind feedback. So glad we were able to help you - our customer service team is always here to answer any questions and assist!
Have a great day!
Cheeky regards,
I love these guys
I love these guys, soft, eco friendly and sustainable. All aspects considered from an eco point of view and not just another virtue signaling company.
Their service is reliable too and it works out cost effective too.
I’m a loyal customer now after using them for 5 years.
9 maart 2024
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hi Lisa,
Thank you for leaving your feedback! We are so glad to hear you believe in the environmental change we are making at Cheeky Panda. Thank you for your loyal support, we couldn't ask for better customers!
Have a great day!
Cheeky regards,
Great customer service
Great customer service. My question regarding packaging was answered very promptly and the answer was thorough and factual.
8 maart 2024
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hi there!
Thank you very much for your feedback! We will pass this on to our customer service team and they are always more than happy to help with any questions you have!
Have a great day!
Cheeky regards,
Antwoord van The Cheeky Panda
Hi Cindy,
Thank you for your feedback. We are so glad you are enjoying our product!
Have a great day!
Cheeky regards,
Very good products and great for the…
Very good products and great for the environment. Wery pleased with the quality .
23 februari 2024
Antwoord van The Cheeky Panda
Hi Magdalena,
Thank you for your feedback - so glad to hear you are loving the product and it's benefits to the environment!
Have a great day!
Cheeky regards,
Delivery continually a problem
Product is fine, good value and a more sustainable option than anything else I’ve found, but delivery is an issue every time. This time I got a ‘we missed you’ note through the door at about 8am, when I was in. Nobody rang the bell. Another time I got a delivery slot of a whole day, I waited around and nothing turned up. I had to rebook via Royal Mail/Post Office on another day then drive to a collection point and queue for 20 minutes. Product is great, delivery is awful.
23 februari 2024
Antwoord van The Cheeky Panda
Hi Dan,
Thank you for taking the time to leave your feedback.
We are sorry to hear about the experience you have had with the post office couriers! We do our best to have a fast turnover, within 48 hours however, we do ask to allow up to 7 days for orders to be delivered! If there ever are any delays or issues please do get in touch with our customer services team who will be happy to look into any issues at: customer.services@cheekypanda.com.
Please do note we are unable to control deliveries once they are with the courier as Royal Mail have a universal service agreement to the designated recipient.
Based on customer feedback last year, we transitioned to using Royal Mail as customers reported they preferred Royal Mail over other courier services as they have greater trust through knowing their local postal officers.
Again many thanks for leaving your feedback and we are so glad that you are enjoying using our product. Have a great day!
Cheeky regards,
Had a bit of a problem checking out so…
Had a bit of a problem checking out so emptied the basket and left it. When I came back to my emails they had sent an email with a 5% off voucher. Tried again all went through perfectly.
29 februari 2024
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hello,
Thank for your feedback and we are glad to hear that your order managed to go through successfully. If you do require any assistance in the future please do reach out to our customer service team at: customer.services@cheekypanda.com who would be more than happy to help!
Thanks again and have a great day!
Cheeky regards,
Did experience blockages and faff cancelling subscription BUT fantastic customer service so worth trying.
*Updated to 5 stars a few days later due to fantastic customer service. Quick to respond, friendly representative (Tom) and full refund offered. Fabulous. Would consider using again now.
Original review:
Weighing up the actual paper and ease of cancelling the subscription has resulted in this 3* review.
I was very pleased with the packaging as don't buy other toilet paper companies' take on needing to individually wrap each roll. Cheeky Panda was cheaper when comparing too, although the rolls do seem considerably smaller (I'm not sure if they're more condensed though).
In terms of use, the paper felt nice and didn't tear annoyingly like some other brands, but after a while of using we experienced more blockages than we've ever had before. We live in a semi-urban area and have normal sewerage systems/pipes, so it must be that the paper was simply too thick. We started to think we might need Aquablast on speed dial!
At this point, even despite the more frequent blockages, I would have given 3.5-4*. However, it was a bit of a pain to cancel the subscription, so 3* seems fair. I work in marketing and website development/am tech savvy, so it's not my ignorance, it was just faffy; I had to go to the help section, then to a separate 'manage subscription' portal and once on there it still wasn't as easy as it could have been. The 'cancel subscription' button is too small too and it's just not a great user journey, which has put me off ordering again to be honest.
Overall, worth a try if you own a decent plunger/don't have many curries AND don't mind wasting more time than necessary if you ever need to cancel your subscription.
24 februari 2024
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hi Emily,
Thank you for leaving your feedback. A member of our customer service team has got in contact with you directly to resolve this matter.
We are really glad you liked our packaging and toilet paper but are very sorry to hear that you have had this experience with blockages.
We have conducted disintegration tests for our toilet paper sheets and they have all passed the test, dissolving in approx 6.75 seconds, however, this can differ based on the plumbing systems, age, and so forth!
Although our products are biodegradable, we do recommend that if your current plumbing cannot handle toilet paper to not dispose of our toilet roll sheets down the drain.
Again I am very sorry to hear your experience with our product and our customer service team will be happy to resolve this issue for you as well as managing your subscription.
Thank you for your feedback!
Cheeky regards,
Great customer service
Great customer service! I’ve ordered the wrong item and was guided through the return and exchange process easily.
New product delivered with no issue. Very impressed with the way it was handheld.
Thank you.
22 februari 2024
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hi Monika,
Thanks so much for your feedback. We are so glad you had such a good experience with our customer service team. They are here to help with anything in the future!
Have a great day!
Cheeky regards,
Easy to use app
Easy to use app. Super fast delivery and good value
21 februari 2024
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hi Nigel,
Thanks so much for your feedback on our app. We are glad you had such a good experience!
Have a great day!
Cheeky regards,
We love Cheeky Panda
We love Cheeky Panda, the website is easy to navigate and their customer service is quick and helpful. We asked recently for a refund on an subscription order and received the money back in good time after sending the order back.
16 februari 2024
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hi Jenni,
Thank you for taking the time to leave your great feedback. We are always here to help and assist you with anything!
Have a great day!
Cheeky regards,
Great products and customer service!
I've been buying Cheeky Panda toilet paper, tissues, and paper towels for over 2 years and they feel and work great. And I absolutely love that their packaging uses no plastic. On my most recent order, I accidentally had the wrong shipping address listed (the Shop pay app that I used had changed my default address for some reason), and the Cheeky Panda customer service was super responsive and got my order re-routed before it shipped. I continue to be very satisfied.
3 februari 2024
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hi Craig,
Thank you very much for leaving your feedback we really appreciate it. We are so glad you love our plastic free packaging as much as us, a great solution for the planet! We will pass on your great feedback to our customer service team and we are always here to help with anything you need.
Have a great day!
Cheeky regards,
Excellent service with fast delivery…
Excellent service with fast delivery and great product, what else do you need, very pleased with the whole experience.Thank you
25 januari 2024
Antwoord van The Cheeky Panda
Hi Greg,
Thanks so much for taking the time to leave your feedback. We're so glad you had such a positive all round experience!
Have a great day!
Cheeky regards
Great company
Great eco product/s and good service regarding subscription
30 januari 2024
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hello,
Thank you for taking the time to leave your feedback. We're so glad you are enjoying our sustainable products.
Have a great day!
Cheeky regards
Great customer service
I’ve been using this company for a while and have always been happy with them. I reached out to customer service with a delivery issue from the courier company and they were so helpful and efficient in getting the issue resolved. Highly recommend them.
22 januari 2024
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hi Anya,
Thank you for your feedback. We really value your comments about our customer service team and hope that we can continue assisting you with anything you need in the future.
Have a great day!
Cheeky regards
great product to use any time and…
great product to use any time and anywhere and worth every penny it costs
27 januari 2024
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hi Stephen,
Thank you for leaving your feedback. Glad that you are loving the product as much as us!
Have a great day!
Cheeky regards
Great sustainable products & great…
Great sustainable products & great service
26 januari 2024
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hi there,
Thanks very much for leaving your feedback. We are so glad you had such a good experience with us!
Have a great day!
Cheeky regards
Gorgey toilet roll and always top notch…
Gorgey toilet roll and always top notch customer service. Thanks Pamela!
21 januari 2024
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hello!
Thanks for taking time to leave your feedback. We're glad you are enjoying are products and have had such a good experience with our fantastic customer service team!
Have a great day!
Cheeky regards
Excellent customer service.
Excellent customer service.
Very good quality product and quick delivery.
19 januari 2024
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hello Jackie,
Thanks so much for leaving your feedback. We're glad you seem to love the quality of our product as much as us!
Have a great day!
Cheeky regards
Tiny rolls compared to other brands like naked sprout
Quick delivery but the rolls are tiny…. I used to order my rolls from naked sprout and didn’t like the brown colour so decided to try cheeky bamboo. At around the same price, the rolls are almost a third smaller (although they are a bit softer and thinner). The size of the 24 rolls boxes says it all - the naked sprout took much more space in my pantry and cheeky bamboo. I think the online comparison table between brands (cheeky panda vs naked sprout vs we don’t give a vrap) is misleading as it’s not like for like
6 januari 2024
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hi John,
Thank you very much for taking the time to leave your feedback and we're sorry to hear about your experience. If you could email us at customer.services@cheekypanda.com with your information we will be able look into this further.
Our rolls are an average of 200 sheet which is actually bigger than a standard roll. Our retail competitors range from 160-190 sheets.
The reason ours look small is because we remove all the air from between the layers of sheets - this is so we can shrink the size of our packages and in turn lower our carbon footprint. The smaller they are due to removal of air, the more we can fit on our transport!
We are aware that some competitors do offer "double rolls" however, this is not a product we have on offer and is a not part of the standard roll sizing.
We hope you have a good day and please contact our customer service team so we can assist you.
Cheeky regards!
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