Now using Cheeky Panda kitchen roll, tissues plus the unbleached toilet rolls. All made from bamboo (quick growing grass), rather than trees. All just as effective, soft, absorbent etc as the top bran... Toon meer
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Lees wat reviewers zeggen
The products are excellent and to know that we're not using trees makes it even better! Whenever I have a query, I receive a response very quickly. The fact that the toilet rolls and tissues are deli... Toon meer
Loo roll delivered on demand, what more could you want? I have been buying from Cheeky Panda since the COVID-19 lockdown and they communicate really well. I get a notification when my subscription is... Toon meer
Bedrijf heeft geantwoord
I would like to give a better review as I consider myself a loyal customer, but I have two issues.... Firstly as a disabled person with eyesight issues, I find it frustrating having to email as there... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We’re on a mission to shake up sustainability, one planet-friendly swap at a time. From your bathroom to your beauty routine, we make eco choices easy, obvious, and a little bit cheeky. 100% bamboo, 0% greenwashing. Just guilt-free goodness for people who care.
Contactgegevens
Lower Thames Street 10, EC3R 6AF, London, Verenigd Koninkrijk
- customer.services@cheekypanda.com
- thecheekypanda.co.uk
4,6
Uitstekend
712 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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I cannot recommend The Cheeky Panda…
I cannot recommend The Cheeky Panda enough! Their customer service is truly exceptional. I accidentally ordered the wrong product through Amazon and was unable to return the unopened boxes. When I reached out to The Cheeky Panda directly, they went above and beyond, sending me six boxes of the correct product to replace the four I couldn’t use – completely free of charge! This kind of care and generosity is so rare these days. I will be donating the unboxed products to a shelter - thank you!!
As for the product itself, it’s an absolute game-changer. These sanitary towels are organic, free from toxic chemicals, and incredibly soft. They’re not only gentle on your skin but also highly absorbent, offering both comfort and reliability throughout the day. I discovered these a few months ago, and I can confidently say I’ll never go back to any other brand.
Thank you, Cheeky Panda, for your amazing products and outstanding service – I’m a customer for life!
24 januari 2025
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hello Atena!
Wow, thank you so much for sharing your experience! Your kind words truly mean the world to us. We’re so happy we could help and that you love our products! It’s amazing to hear that our sanitary towels have made such a difference for you.
Your support and understanding toward our customer service team means so much—they always go the extra mile, and knowing it made a positive impact really means a lot. And we absolutely love that you’re donating the extra boxes to a shelter—what a wonderful gesture! We’re so grateful to have you as part of our Cheeky Panda family! 💚🐼
Best of all the bamboo products I have…
Of all the bamboo products I have tried, Cheeky Panda are the best. TP Packaged in strong paper bags of 4 so convenient to put a pack in each toilet. The bags can be reused, the paper itself is soft, strong and comfortable to use. Kitchen rolls likewise nice and strong. Ordering is easy and quickly delivered to your door. Brilliant.
25 januari 2025
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hello!
Thank you so much for your lovely review! It’s amazing to hear that you think Cheeky Panda is the best—what a compliment! 😊 We’re so glad you love the packaging, the quality of our toilet paper and kitchen rolls, and the convenience of ordering.
Your support means the world to us, and we truly appreciate you taking the time to share your experience.
Cheeky Regards!
Ingredients Changed
I have been loving these wipes but in my recent stock up I've noticed the wipes are more flimsy and there appear to be more ingredients. I originally purchased on the basis that they're "cleaner" and more natural than other brands so keen to see why this has changed.
22 januari 2025
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hello Frankie!
Thank you for taking the time to leave a review!
We are sorry to hear that the quality of the wipes seems to have changed!
Our customer services team will be happy to look into this for you and to find a way we can get our wipes to you in their original quality that you loved!
If you could send them an email with your order number and the batch code of the wipes (this appears in a date format) that will be most helpful!
Cheeky Regards!
I love the toilet paper but the…
I love the toilet paper but the customer service is bloody appalling.
Tried to apply a discount got charged the full amount. Tried to cancel the order, impossible. Now I’ve got no money for food and no way to cancel the order. They don’t have a number for customer service and the bot is useless.
18 januari 2025
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hello Jessica,
Thank you for your feedback and for letting us know about your experience. We're truly sorry to hear that you had trouble with your order and felt let down by our customer service. We understand how frustrating that can be and sincerely apologize for any inconvenience caused.
To clarify, we did respond to your communications and processed the cancellation of your order as requested. A refund was issued promptly to resolve the issue. Our team works Monday to Friday and strives to respond to urgent requests within 24 hours, which we aim to meet in every situation.
While we don’t currently have a phone line for customer service, we’re always available via email and are continuously working to improve our chatbot for quicker assistance. We appreciate your feedback and are committed to making things better for our customers in the future.
Thank you for your patience, and we hope you’ll give us another chance. If there’s anything more we can do, please feel free to reach out directly.
Cheeky regards,
Excellent products
Excellent products, good email communication and delivered promptly. Thank you
16 januari 2025
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hello Carol!
Thank you so much for your kind words! We're thrilled to hear you’re happy with our products, communication, and speedy delivery. Your support means a lot to us—hope you continue enjoying Cheeky Panda! 🐼
Hopeless delivery service for subscription
Really like the product for sustainability and comfort and was drawn into a subscription but am very disappointed by customer service (as in other reviews). Maybe this is a small company trying to do the right thing but not enough infrastructure to sustain it? I have been let down by their courier (Evri) on multiple occasions this week and had to go and buy Andrex as we were totally out. Customer service are unresponsive - the bots and everything. Had one email to say they have sent another consignment but was again told yesterday it had been delivered when it hasn't. This is an Evri problem most likely but CP do not seem to respond and a subscription service relies on good couriers
9 januari 2025
Review zonder uitnodiging
Fab offer and service
Easy to maintain subscription, super helpful and excellent product.
20 november 2024
Antwoord van The Cheeky Panda
Hello Eve,
Thanks so much for your review! We're glad you find the subscription easy and our products excellent. Your support means a lot to us and our Cheeky Panda Mission! 🐼
Good smooth paper
8 december 2024
Review zonder uitnodiging
Reliable products .
Reliable products .
Especially great to have them delivered
3 december 2024
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hey Joan,
We love to know we are a reliable brand you can trust in and get them delivered right to your doorstep!
All the best
Xmas
I have been using cheeky panda for a long time now love the loo rolls. Doing a great job promoting thease products. I’m trying hard to to do my bit grey product all round
4 december 2024
Antwoord van The Cheeky Panda
Hey Nancy,
Thank you so much for being a valued customer and for spreading the news about our Cheeky Panda Products!
It's great to know you love the bamboo goodies so much you are sharing the Cheeky Panda joy!
Wishing you all the best
Antwoord van The Cheeky Panda
Hey there!
We are so pleased to hear you are enjoying your bamboo goods!
Thank you for being a valued Cheeky Panda Customer!
All the best
Antwoord van The Cheeky Panda
Hey there!
Thank you for the review and for being a valued Cheeky Panda customer!
Antwoord van The Cheeky Panda
Hello Pat,
Thank you for your review!
We're thrilled that our Cheeky services to get our bamboo goods straight to your door has been a great experience!
Easy to order
Easy to order. Clear description of offer and which items it applied to.
25 november 2024
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hey there!
Thank you for leaving a review! We are glad to hear that the ordering of our bamboo goods has been a positive experience for you!
Wonderfull
I really like these bamboo toilet rolls, and so much easier having them delivered. When I have used ordinary toilet rolls they do not compare
27 september 2024
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hello!
Thank you for taking the time to support the Cheeky Panda!
We are thrilled to hear you are enjoying being part of the bamboo revolution!
Thank you for being a Cheeky Panda customer!
Outstanding service & quality - Cheeky Panda
Cheeky panda toilet rolls and kitchen towels are excellent quality and fantastic value for money. Knowing that they are kinder to the planet made from bamboo is a real positive. Their customer service department is outstanding with prompt response and understanding of customers needs. I would highly recommend Cheeky Panda
25 november 2024
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hey Karen!
Thank you for your kind words and insight! We agree that bamboo is a great little change everyone can make to help our beautiful planet!
So happy to hear our team were able to serve you so well and be there to support!
Cheeky regards!
All products are soft and gentle on the skin
All products are soft, silky, and strong. Recently had a streaming cold and used a whole box of tissues and for the first time I didn't get a sore nose from blowing!
25 november 2024
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hello!
Sorry to hear you were feeling under the weather recently but we are glad to hear that our toilet rolls were able to help and keep your nose from being sore!
Thank you for being a Cheeky Panda customer!
Great company
Great products (best loo roll we've used in a long while). Prompt, friendly, helpful customer service.
USE THIS COMPANY & ITS PRODUCTS!
19 november 2024
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hey there!
Thank you for taking the time to leave a review!
We are thrilled to hear you are loving our products (especially the loo roll) and the help our team provide!
Thank you so much for being a valued customer!
Soft, strong, and feels luxurious.
Cheeky Panda is soft and surprisingly smooth - this might be the effect of using bamboo. It’s eco-friendly and the rolls last a while. The toilet paper feels dense so you don't need to use so much. It's a small everyday upgrade that makes a big difference. Highly recommend for anyone and everyone
19 november 2024
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hello!
Thank you so much for leaving a review!
The small change like you said can make a big difference and we are thrilled Cheeky Panda is one of them!
Cheeky regards!
Exemplary Customer Service.
Subscription delivery delayed by a glitch in the automated system
Contacted Cheeky Panda late at night to query unarrived package. Issue had been resolved early next morning. Exemplary customer service (unlike a number of other companies I could mention).
18 november 2024
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hello Anthony,
Thank you for leaving a review!
We are glad our team were able to help you quickly with your delayed order!
Thank you for choosing to support the Cheeky Panda!
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