Now using Cheeky Panda kitchen roll, tissues plus the unbleached toilet rolls. All made from bamboo (quick growing grass), rather than trees. All just as effective, soft, absorbent etc as the top bran... Toon meer
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The products are excellent and to know that we're not using trees makes it even better! Whenever I have a query, I receive a response very quickly. The fact that the toilet rolls and tissues are deli... Toon meer
Loo roll delivered on demand, what more could you want? I have been buying from Cheeky Panda since the COVID-19 lockdown and they communicate really well. I get a notification when my subscription is... Toon meer
Bedrijf heeft geantwoord
I would like to give a better review as I consider myself a loyal customer, but I have two issues.... Firstly as a disabled person with eyesight issues, I find it frustrating having to email as there... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We’re on a mission to shake up sustainability, one planet-friendly swap at a time. From your bathroom to your beauty routine, we make eco choices easy, obvious, and a little bit cheeky. 100% bamboo, 0% greenwashing. Just guilt-free goodness for people who care.
Contactgegevens
Lower Thames Street 10, EC3R 6AF, London, Verenigd Koninkrijk
- customer.services@cheekypanda.com
- thecheekypanda.co.uk
4,6
Uitstekend
712 reviews
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ILLEGAL PRACTICES - REFUSED REFUND IN SPITE OF LAW
We ordered from Cheeky Panda expecting ethical, eco-friendly products – but were shocked to receive two large cardboard boxes that reeked of a strong chemical smell.
This odour leached into the bamboo tissue products themselves and caused one of us an allergic reaction when we opened them.
I personally did not have such a reaction, but can testify to the stench.
We contacted the company immediately, explaining the issue and requesting a return – the items were unused and packaged – but they outright refused, claiming they don't offer refunds.
This contradicts UK consumer law (Consumer Contracts Regulations), which gives customers the right to return unused goods bought online within 14 days.
We've now raised a chargeback through the bank.
Very disappointed with both the product and the lack of accountability.
As I live quite near their office, I am tempted to pay them a visit so they can smell it for themselves.
Absolutely would not recommend!
26 juni 2025
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hi Paul,
I’m truly sorry to hear about the issues you’ve experienced with your recent order, and I completely understand how disappointing and frustrating this must be, especially considering your expectations when choosing Cheeky Panda.
We’d really like to look into this further and help resolve it for you. Could you please provide your order number and get in touch with our customer service team at customer.services@cheekypanda.com? This will allow us to review your case properly and explore how we can make things right.
We take all feedback seriously and want to assure you that your concerns are being heard. Once we have more details, we’ll do our best to assist you promptly.
Warm regards,
Absolutely love the products and…
Absolutely love the products and support the ethos but wish things could be a bit cheaper.
17 juni 2025
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hi Mrs Donaldson,
Thank you so much for your kind words and for supporting both our products and our ethos—it truly means the world to us.
We totally understand your thoughts on pricing. As a brand committed to sustainability and ethical production, we work hard to keep our products affordable while ensuring they’re made to the highest environmental and ethical standards. That said, we’re always looking for ways to offer even more value, whether through subscriptions, bundles, or our Panda Points rewards.
Thanks again for being part of the Cheeky Panda community—we’re so glad to have you with us!
Excellent
I’ve been ordering from here for a good few years and can say hand on heart, their toilet paper/kitchen roll is the best I’ve had. I’ve also recently purchased their new period pads and panty liners and honestly you couldn’t tell the difference, but the planet can. I’m super happy with every order and am pleased that small changes like this, have a big impact on the planet. I don’t even mind buying in bulk as it means I don’t have to go and buy it all the time. Couldn’t recommended the little panda enough!
14 mei 2025
Review zonder uitnodiging
I can not recommend cheeky panda…
I can not recommend cheeky panda enough!
The products are great quality, not once in the 3-4 years I’ve been using them had I had any change in what I have received.
Customer service (Dorota) has been amazing in helping to solve an issue that arose, not fault of cheeky panda, but assisted in such a wonderful way!
Thank you so much for consistency and solid support!
23 mei 2025
Review zonder uitnodiging
All round excellent
Excellent quality loo paper prefer to all other brands and also really like the minimal packaging used in delivery. Replies to queries also incredibly swift and helpful. Been using several years now.
18 mei 2025
Review zonder uitnodiging
Lovely product
Lovely product, great sustainability. Wish they wouldn't use Evri for delivery - always late and undependable in the Highlands.
31 maart 2025
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hi Piers,
Thanks so much for your kind words about our products and sustainability!
We’re sorry to hear about the delivery issues with Evri. At the moment, they’re our only courier, but we’re working on adding more options. If your order ever takes longer than 7 days, just drop us a line at customer.services@cheekypanda.com — we’re always happy to help!
Thanks for being part of the Cheeky Panda family!
Love cheeky panda
Love cheeky panda, the world would be a better place if we didn't use plastic, also brilliant customer services, highly recommend their products.
Xxx
4 april 2025
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hey Beverly!
We’re blushing under our black-and-white fur! Thank you for the love – you've just made our bamboo hearts do a little happy dance.
Totally with you on the plastic-free planet mission – pandas (and people) deserve better. And we’re chuffed you felt the love from our customer service team too – they run on bamboo and kindness.
Thanks for helping us make the world a bit greener (and a lot cheekier). Come back anytime for more planet-friendly goodness!
Great loo roll.
Great loo roll.. 48 lasted rolls lasted our family off 7, 6 weeks and thats with toddles that like yo throw them down the stairs and toilet and 3 children with colds, so I think they will last even longer next time
Lovely and soft but strong too, but best of all unbleached. And 100% bamboo unlike other well known bamboo brands that claim to be. I would 100% recommend.
29 maart 2025
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hey Natalie!
Wow, now that’s a proper loo roll stress test! Stairs, toilets, and a small army of sniffly noses, our bamboo rolls really had their work cut out. But like a true eco-warrior, they stood strong (and soft!).
Thanks for trusting us to keep your family stocked up and snot-free.
Next time, we’ll see if they can survive a toddler obstacle course too!
Panda high-five for choosing 100% bamboo goodness, no sneaky blends here!
Have bought for a number of years now
Have bought for a number of years now. Love the toilet paper, really good quality. Tissues are a newer purchase but they are so soft and strong. Really impressed and not that expensive in the grand scheme of things.
26 maart 2025
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hey Caroline!
Thanks for sticking with us through the years!
We’re absolutely bamboo-zled by your kind words! Thrilled you love our toilet paper and that our tissues are proving their soft-yet-mighty status. Sustainability never felt so strong (or so soft).
Appreciate you seeing the value in making the world a greener place, one roll (or tissue) at a time!
Cheeky Panda Team
I have ordered from them for years
I have ordered from them for years, and the quality is fantastic.
15 maart 2025
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hey Issac,
Years of loyalty and fantastic feedback? Now that’s what we love to see! Thanks for sticking with us and making tree-free living the norm. The pandas (and the planet) appreciate you!
Love,
The Cheeky Panda Team
Antwoord van The Cheeky Panda
Hey Robert,
Quick, easy, and top quality, just how we like it! No faff, no fluff, just ridiculously good bamboo goodness that gets the job done (and saves trees while it’s at it).
Thanks for choosing the smarter swap! The pandas approve.
Love,
The Cheeky Panda Team
regular delivery always on time, kind to the Enviroment
regular delivery always on time, with updates to alert that order is coming and providing opportunity to adjust the order.
Both the kitchen roll and toilet tissue are top quality and kind to the enviroment. Win Win !
18 januari 2025
Antwoord van The Cheeky Panda
Now that’s a delivery we love to hear about! Smooth, seamless, and right on time (just like our bamboo goodies). Just top-quality, tree-free swaps landing at your door like clockwork.
And a win-win? We’ll take that! Your home stays stocked, the planet stays happy, and the pandas keep their forests. Sounds like sustainability made simple.
Thanks for rolling with us!
Love,
The Cheeky Panda Team
Our favourite product is the Straws as…
Our favourite product is the Straws as they change a McDonalds milkshake experience by 100%
The toilet paper is fantastic quality and my wife swears by the facial wipes.
Great products great Company
20 februari 2025
Review zonder uitnodiging
Incredible wipes for bad skin
I have always struggled with bad skin and tried every skincare hack in the book. I didn't realise it was my cleansers breaking me out. I started using Cheeky Panda wipes for ease as well as they made me feel less guilty - as I know that all other wipes have SO many microplastics in them. Not only are they good for the environment, but it has been over a year since I have been using them and I do not want to look back...
I even did a test once, for a week only - to go back to what I was using before, and I broke out within 2 days. Sticking to these forever and ever! thanks for creating such a brilliant product. lifesavers.
20 februari 2025
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Wow, we’re blushing!
You stuck with us, tested the waters, and proved what we’ve always known—good skincare starts with good choices. And when it comes to wipes, bamboo is the glow-up your skin (and the planet) deserves. No microplastics, no irritation, just ridiculously good cleansing power that’s as kind to your face as it is to the forests.
Forever and ever? We’ll take that! The pandas approve, your skin approves, and somewhere, a tree just breathed a sigh of relief.
Love,
The Cheeky Panda Team
Excellent products and service
Excellent products and service. Good for the environment too.
20 februari 2025
Review zonder uitnodiging
Obsessed with the panda!
Obsessed with the panda!
Love the bamboo balsam tissues - no weird smell like other tissues, no fluff or dust. And good for the environment to boot!
5 februari 2025
Review zonder uitnodiging
The best eco alternative for household products
I love this brand, it truly walks the walk. Providing an eco friendly alternative without having to sacrifice on cost and comfort. 100% Recommend
1 februari 2025
Review zonder uitnodiging
These are the smallest rolls of toilet…but they are strong
These are the smallest rolls of toilet paper I have ever seen. Plus they are supposed to be 3 ply, absolutely not, if anything they are 1-ply. I will not be buying these again.
I am editing this review, because it is slightly inaccurate, the rolls are very small, but the paper isn't very thin and is quite strong. I am still not sure I would buy them as they are a bit expensive compared to others. I have decided to buy them again, as they are good.
14 februari 2025
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hello Catherine,
We’re sorry to hear that our rolls didn’t meet your expectations. While they may appear smaller, this is because we remove the air between the sheets to allow for more compact shipping, helping to reduce travel emissions and our overall environmental impact.
We have a variety of ranges, so we’d love to understand which product you received. If you could get in touch with our team with your order number and product details, we’d be happy to look into this further and see how we can help.
Sustainability and quality are really important to us, and we appreciate your feedback. We’d love the chance to make this right for you!
I love the bamboo toilet paper
I love the bamboo toilet paper. It is super soft. The rolls look smaller than traditional rolls of toilet paper, yet are economical in use.
27 januari 2025
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hello Susanne,
Thanks so much for your review! We’re so happy you love the bamboo toilet paper.
The softness and lasting power are two things we love about it too! It means a lot to us that you took the time to share your experience—your support truly makes a difference. Hope you keep enjoying it!
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