There been times when The Conran Shop, let us down about 12 years ago when a table was shipped the South of France and the granite top did not fit. It took months to resolve. However they have improv... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Helpful response to my query which related to an existing Conran sofa. Sue provided valuable information which helped my task. She responded speedily & included useful links. I'm impressed
Bedrijf heeft geantwoord
After relocating to Tokyo a few years ago, I purchased a substantial amount of furniture and homeware from The Conran Shop. Some of these pieces later made the journey back with me to England. One p... Toon meer
Bedrijf heeft geantwoord
I have to agree with Catherine Bates, previous reviewer. Last year November 2022 both your Chelsea and Marylebone stores were packed with funky items and gadgets. I bought a Twemco flip clock and B... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 1973 on London’s Fulham Road, The Conran Shop has set the standard for contemporary design. With a focus on innovation and quality, we curate collections of furniture, lighting and home accessories that celebrate craftsmanship, timeless style and longevity. __________________________________________________ SIR TERANCE CONRAN... A visionary of his time, Sir Terence Conran redefined the way we live. Designer, architect and tastemaker, he introduced a bold new era of modern living, rooted in the belief that good design should be both beautiful and accessible. His enduring influence continues to shape interiors today, and we remain dedicated to honouring his philosophy of considered, timeless design. __________________________________________________ TCS STUDIO... With our exclusive designs we continue to build With a devotion to craftsmanship and materiality, TCS Studio embodies the design ethos of The Conran Shop. Every collection is designed by our London creative team or developed in collaboration with renowned designers, brought to life by master artisans across the world. Blending form, function and the finest materials, our collections reflect a pursuit of excellence—where every detail is considered and every design tells a story.
Contactgegevens
16 Sloane Square, SW1W 8ER, London, Verenigd Koninkrijk
- customerservices@theconranshop.com
- theconranshop.com
4,5
Uitstekend
3K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Produce not crowded and easy to see
Produce not crowded and easy to see. I enjoyed not being hassled to buy.
26 oktober 2024
Antwoord van The Conran Shop
Hi Christine - thanks for your kind feedback - we're pleased to hear that you enjoted your experience with us and we look forward to seeing you again soon. Kind regards, The Conran Shop Team
Very pleasant and helpful staff.
27 oktober 2024
Antwoord van The Conran Shop
Thankyou for youer feedback - we're delighted to hear you highly rated our wonderful team. We hope to serve you again soon. Best wishes from us all at The Conran Shop
Not happy with the customer service
Not happy with the customer service. The product we purchased is low quality and they won’t take responsibility for it, saying that it’s meant to be like that. It’s a pendant light with very long wires (9 individual ones); the wires do not straighten even after being installed for over 3 months so they look all wonky. Not the style we were going for
Quite disappointed for a £635 item
1 november 2024
Review zonder uitnodiging
Antwoord van The Conran Shop
Hello Sandy,
Thank you for your feedback here. Unfortunately, as per the images on the website the light does show that the wires are not all straight. This is because of the design of the light and is not a fault of the product. Unfortunately, as this has been installed it is not eligible for a return or replacement. I can see our customer service team recommended hiring a professional and shared a technique that may be able to straighten these to your liking.
Many thanks,
The Conran Shop
Antwoord van The Conran Shop
Thankyou Peter, we're so pleased to hear you enjoyed visiting our beautiful store and you found perfect gifts! We hope to see you again soon, best wishes, The Conran Shop team
Very helpful and fast in response…
Very helpful and fast in response customer service. Thank you !
30 oktober 2024
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Marta, thanks for leaving a five star review, we're happy that we were able to help you out and you're very welcome. Best wishes, The Conran Shop Team
Brought a lovely mug as a birthday…
Brought a lovely mug as a birthday present but unfortunately there was a fault with it. The Conran Shop were great dealing with the issue and promptly sent out a replacement.
25 oktober 2024
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou Linda for your feedback. We're glad that we were able to resolve the problem quickly and keep the birthday on track! We hope to see you again soon. Best wishes, all of us at The Conran Shop
Great products and customer service!
I'm really pleased with the glasses I bought from The Conran Shop. They were a gift for my wife, and she loved them! I had a few queries, so I reached out to customer support. Megan, who I spoke to, was incredibly helpful and resolved everything very quickly. Highly recommend!
9 oktober 2024
Review zonder uitnodiging
Antwoord van The Conran Shop
Thanks Jack for taking the time to leave a review - we're pleased to hear your wife loves those fabulous glasses, and that our superstar Megan was able to help you along the way. See you again soon we hope. Best wishes, The Conran Shop Team
Great products and great service from…
Great products and great service from customer service! Contacted customer service to ask about some products and had quick and helpful response.
25 september 2024
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Emily, thaks for the five star review. We were happy to assist and remain available to help should you need it in the future. Best wishes, The Conran Shop Team
Zero Customer Service
Terrible customer service called to dispute an item not meeting its description online and asking why I should cover the costs of the return. Have been hung up on 5 times. This is supposed to be an upmarket furnishing store. I have better communication with Amazon.
11 oktober 2024
Review zonder uitnodiging
Antwoord van The Conran Shop
Hello Antony,
Thank you for your feedback. Unfortunately, we no longer have a customer service phone line, so the old number you rang would have not connected, but you can reach them via email or our Help Centre on the website. The Tsuki Portable Lamp cannot be charged outdoors as the silicone seal is to keep this waterproof. As there is no fault with the product this would be a change of mind return and as per our Terms and Conditions which you agreed to at point of sale, you would be responsible for the cost of returning. We are sorry you were not satisfied with the product and did arrange a collection on your behalf.
Many thanks,
The Conran Shop
Antwoord van The Conran Shop
Hello Judith,
Thank you so much for a lovely review! We look forward to serving you again soon.
Many thanks,
The Conran Shop
I contacted the Conran support team…
I contacted the Conran support team enquiring whether they provide a cleaning and restoration service for a leather Sofa which I purchased from them approx 10 years ago. I spoke with Megan who notified that they don’t provide the service, but kindly provide details of recommended firms close to me. Fantastic service from the Conran team .
30 augustus 2024
Review zonder uitnodiging
Antwoord van The Conran Shop
Hello Anthony,
Thank you so much for a lovely review! We're very glad you had a wonderful experience with our customer support team. We hope you shop with us again soon!
Many thanks,
The Conran Shop
great customer service
As well as loving the design ethos of TCS, as soon as I needed assistance for something, I experienced very responsive customer service which is always appreciated
10 augustus 2024
Review zonder uitnodiging
Antwoord van The Conran Shop
Hello Jolene,
Thank you for the kind review and great feedback of our customer service team.
Many thanks and see you again soon,
The Conran Shop Team
Made a large furniture order which…
Made a large furniture order which unfortunately I had to cancel for my own reasons.
Customer service was excellent with fast response to my queries and fast refund of my item.
I would recommend this company.
22 augustus 2024
Review zonder uitnodiging
Antwoord van The Conran Shop
Hello,
Thank you for the great feedback of our customer service team.
We are sorry to hear you had to cancel and do hope you will shop with us again in the future!
Many thanks and see you again soon,
The Conran Shop Team
Fast delivery
Email updates, quick shipping with tracking and delivered safely! Mugs were packed really well, I’ve had all too many arrive broken from other sellers! Very happy customer!
29 juli 2024
Antwoord van The Conran Shop
Hello Eve,
Thank you for such a lovely review. We are happy you are satisfied with our delivery service and we do look forward to serving you as our valued customer again soon!
Many thanks,
The Conran Shop
Avoid shopping online at Conran. I never will again.
I ordered several items on line and in one of the boxes was a heavy wooden step ladder, and apparently two small boxes containing light fittings. I was in no way expecting these items to be packed together and it was not at all obvious that there was anything else in the box other than the step ladder. No delivery note to warn that smaller items were included, for example. I am now out of pocket by £450 as I took the packaging to the tip, believing it to be empty. At first I complained that the items had not been delivered and finally the warehouse was able to confirm that the smaller items had been packed with the step ladder. I am astonished that a) they would do that b) not make it clear to look further in the box c) are taking no action to recompense me. At the very least the smaller items could have been placed on the TOP of the step ladder where they would be clearly visible.
I am further astonished at the complacency of the operation in refusing any compensation. They may have delivered them, but I have not received them.
I am 77 now and have shopped at Habitat and Conran for years, as most people of my age have done. However, never again. It is true that Conran has declined over the years and is now a remnant of its former self, but this lack of customer care is surprising; very disappointing, shoddy and cheap. A million miles away from the excellence of former years. The money that has been lost is quite a lot by everyday standards. To add insult to injury there is no phone number to call and no clear complaints channel. It's a real case of how the mighty fallen. I remember Conran as being a byword of excellence, and yes, expense, but at least you could take your goods home with you. I have no intention of ever shopping in Conran again and advise anyone thinking of doing so to be very careful. The prices are too high not to receive your goods.
19 juli 2024
Review zonder uitnodiging
Antwoord van The Conran Shop
Hello Felicity,
Thank you for your feedback here. We are sorry to hear that you are disappointed with the service you have received. As part of our sustainability aims, we will when appropriate, combine your customer orders into the same box depending on size and weight of products. This parcel will have included paperwork stating the items that were in that parcel. It is unfortunate that this had all been thrown away before being properly checked. I can see our customer service team have been very on top of investigating and finding an appropriate resolution for you, which you have accepted and have since placed a new order. We do hope you are satisfied with the resolution and will shop with us again soon.
Many thanks,
The Conran Shop
Wrong made right
Admittedly, their warehouse sent me the wrong product, but Megan in the customer services team sorted it out quickly and easily.
17 juli 2024
Review zonder uitnodiging
Antwoord van The Conran Shop
Hello Peter,
Thank you for your review. We are sorry to hear there were issues with the product you received but are glad that Megan was able to resolve this quickly for you. We look forward to serving you as our valued customer again soon!
Many thanks,
The Conran Shop
Great customer service
Great customer service - when delivery partner failed Megan at TCS provided updates and followed up to ensure issue was resolved
16 juli 2024
Review zonder uitnodiging
Antwoord van The Conran Shop
Hello Carol-Ann,
Thank you for such a lovely review. We're so glad you're happy with our customer service, and we will continue to work with our delivery partners to improve the delivery experience for you. We do hope you will shop with us again soon!
Many thanks,
The Conran Shop
Great customer service
Very quick to respond and problem solved. Very happy with this service. Holly is super helpful and even followed-up to see if all well received.
3 juli 2024
Review zonder uitnodiging
Antwoord van The Conran Shop
Hello,
We're extremely glad you had a wonderfully quick and efficient service with Holly. We'll be certain to let her know your feedback. We hope you shop with us again soon.
Many thanks,
The Conran Shop
Best customer experience in a long time!
I had to correspond with staff at the Conran shop and the replies were swift, positive, and efficient. Couldn't have had a better customer service experience.
27 juni 2024
Antwoord van The Conran Shop
Hello,
We're so glad you had a wonderful experience with our staff and look forward to you shopping with us again soon! Thank you for taking the time to leave your review!
Many thanks,
The Conran Shop
Helpful
Helpful, proactive staff. Didn’t make changes to delivery date stressful at all.
27 juni 2024
Antwoord van The Conran Shop
Hello,
Thank you so much for your feedback. We're so pleased you're happy with the service you received from our team and we hope to be able to serve you again soon.
Best wishes, The Conran Shop Team
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