There been times when The Conran Shop, let us down about 12 years ago when a table was shipped the South of France and the granite top did not fit. It took months to resolve. However they have improv... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Helpful response to my query which related to an existing Conran sofa. Sue provided valuable information which helped my task. She responded speedily & included useful links. I'm impressed
Bedrijf heeft geantwoord
After relocating to Tokyo a few years ago, I purchased a substantial amount of furniture and homeware from The Conran Shop. Some of these pieces later made the journey back with me to England. One p... Toon meer
Bedrijf heeft geantwoord
I have to agree with Catherine Bates, previous reviewer. Last year November 2022 both your Chelsea and Marylebone stores were packed with funky items and gadgets. I bought a Twemco flip clock and B... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 1973 on London’s Fulham Road, The Conran Shop has set the standard for contemporary design. With a focus on innovation and quality, we curate collections of furniture, lighting and home accessories that celebrate craftsmanship, timeless style and longevity. __________________________________________________ SIR TERANCE CONRAN... A visionary of his time, Sir Terence Conran redefined the way we live. Designer, architect and tastemaker, he introduced a bold new era of modern living, rooted in the belief that good design should be both beautiful and accessible. His enduring influence continues to shape interiors today, and we remain dedicated to honouring his philosophy of considered, timeless design. __________________________________________________ TCS STUDIO... With our exclusive designs we continue to build With a devotion to craftsmanship and materiality, TCS Studio embodies the design ethos of The Conran Shop. Every collection is designed by our London creative team or developed in collaboration with renowned designers, brought to life by master artisans across the world. Blending form, function and the finest materials, our collections reflect a pursuit of excellence—where every detail is considered and every design tells a story.
Contactgegevens
16 Sloane Square, SW1W 8ER, London, Verenigd Koninkrijk
- customerservices@theconranshop.com
- theconranshop.com
4,5
Uitstekend
3K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Good product, quick delivery
Got a lovely clock which was on sale. Arrived very quickly. Very pleased.
7 december 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou for sharing your feedback - we're pleased you like your new clock, and buying it in the sale was at the right time too! See you again soon, The Conran Shop Team
Products are always excellent quality…
Products are always excellent quality and were delivered very quickly.
13 december 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou kindly Hannah for leaving us a five star review, we're delighted to hear everything about your order was perfect! We look forward to seeing you again soon
best wishes, The Conran Shop Team
Exemplary Customer service :)
Exemplary Customer service :)
12 december 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Nathan, thankyou kindly for leaving us a fabulous review, we're pleased to hear you higly rate our customer service. Look forward to serving you again soon - best wishes, The Conran Shop Team
This is how customer service should work
This is how customer service used to work and should work. Megan Wallis dealt with my issues sensitively, attentively and professionally throughout; I can not praise her highly enough. She was always polite and respectful, reassuring me that she was taking my complaint seriously, with speedy and helpful responses to all of my queries. I will definitely be using the Conran shop again in the future
11 december 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou Hank for your review, and your praise for our superstar agent Megan! We'll be sure to pass on your kind words. Thankyou for taking the time to provide such wonderful feedback, we really appreciate it. Best wishes and look forward to serving you again soon, The Conran Shop Team
Customer service was excellent
Customer service was excellent - Anna Pisoni is a real credit to the Coran Shop team, she kept me informed of my order delivery and went above and beyond to ensure I received the items. Thank you Anna, you have been a star!!
4 december 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou Ellie for taking time out to write this brilliant feedback for Anna, we'll make sure to pass it on, as she will be delighted! We're glad to have been able to assist you and hope you enjoy your purchase. Look forward to seeing you again soon, best wishes, The Conran Shop Team
Excellent customer service again
Excellent customer service again. Thanks Megan
4 december 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Christian, Thanks for taking the time to leave your kind feedback for our superstar customer service member, Megan! We appreciate it! Look forward to serving you again soon, Best wishes, The Conran Shop Team
Antwoord van The Conran Shop
Hi Nicola, we love to get great feedback and are delighted to hear you think its been seamless - wonderful news! We're always happy to help and assist and look forward to you visiting us again soon. Best wishes, The Conran Shop Team
Cushion shopping
I was shopping for cushions - the shop and the products are beautiful but I’d like to have been able to more easily pick up and look at the various cushions. The nature of the display makes that feel a bit intimidating.
27 november 2023
Antwoord van The Conran Shop
Thankyou for your feedback, we'll pass on your suggestion to the store team to help make it easier to explore our products. We aim to make you feel welcome and at ease in our stores, so we'll certainly take time to consider how to make it better. We hope you'll visit again soon and do feel free to touch and remember our knowledgeable staff are on hand to assist you with anything you may need. Best wishes, The Conran Shop Team.
My gifts are all quite novel and they…
My gifts are all quite novel and they were delivered promptly.
27 november 2023
Antwoord van The Conran Shop
Thankyou Carolyn for taking time to leave feedback, we're glad to hear you're pleased with the gifts you've purchased and we hope the lucky recipients enjoy them too! Best wishes, and see you again soon. The Conran Shop Team
This is becoming an awful shop!
This is becoming an awful shop! I used to go there and browse especially before Christmas and would usually find something. It looks like they are closing down and if it continuous like this they will ...
27 november 2023
Antwoord van The Conran Shop
We're sorry to hear that you were dissapointed with your store visit - our Marylebone store is in a transitional period at the moment as we are remodelling it. Meanwhile, might we suggest you visit our new Sloane Square store where hopefully we can delight you! Best wishes, The Conran Shop Team.
Antwoord van The Conran Shop
Thankyou for taking the time to leave feedback - we're pleased that everything went well with your experience with us and we hop[e to see you again. Best wishes, The Conran Shop Team
Your staff member Zance Yianni…
Your staff member Zance Yianni incredibly helpful in tracking down an item not showing on line but seen in your Sloane Square Shop. Imptessive
29 november 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou Angela for your praise for Zance -we'll pass it on! Good to hear he was able to help with your enquiry. We hope you liked shopping in our new Sloane Square store! Best wishes, The Conran Shop Team
brilliant after sales service
My Conran light bought two years ago was faulty. Sarah in customer services helped me every step in the journey from finding my invoices, contacting the manufacturer (my light has been discontinued), giving instructions to my electrician to fix it himself. Which he has done. She then continually followed up to check progress. It gives me confidence that buying quality ( not cheap) from Conran comes with brilliant after sales services - so its worth it!!
30 november 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Michelle, thanks so much for taking the time to write your feedback. We're always very happy to help our lovely customers and glad to hear you appreciate the service. I'll pass on your kind words to Sarah! Thanks again for shopping with us and we look forward to serving you again soon. Best wishes, The Conran Shop Team
Easy to order
Easy to order, delivered quickly and great products
29 november 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thanks Kirsty for leaving us a fabulous five stars! Great to hear that you found the shopping experience quick and easy! We hope to see you again soon, Best wishes, The Conran Shop Team
Incredible Customer Service
Conran shops customer service is second to none, I honestly did not think customer service like this existed anymore, incredibly helpful, responsive and solved a problem caused by myself straight away without any fuss. Thank you so much for your help.
27 november 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
What a fantastic review, thankyou David. You have made our day! We're so pleased to hear your kind words about our service. We're always happy to help! See you again soon, best wishes, The Conran Shop Team
I had to return a gift item that I had…
I had to return a gift item that I had bought for my daughter, as she had bought a similar item. Anna Pisoni, Customer Services was so professional and helpful in helping me resolve the situation. Anna worked above and beyond in helping me to arrange the courier service. I am pleased to confirm that the item is to be collected tomorrow.
This service is the epitome of why I choose to shop with Conran online.
Thank you.
24 november 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Edna, thankyou for taking the time to leave a lovely review. We were happy to help you out and look forward to serving you again soon. Best wishes, The Conran Shop Team
Antwoord van The Conran Shop
Thankyou for the review, we're pleased to hear you rate our fabulous curation of products and your order arrived quickly. We look forward to seeing you again soon. Best wishes, The Conran Shop Team
Great Customer Service from Megan
Although the lamp was faulty, Megan was absolutely lovely and helpful. She was so diligent when DPD did not pick up when they were supposed to and followed the process through to the end with care, politeness and efficiency.
23 november 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hello Sunetra,
Thank you for your feedback and we are extremely sorry that the lamp arrived and wasn't working for you. I can see we have reached out to you to investigate this and offered you an exchange or refund, and you had opted for a refund. We do apologise for the inconvenience and understand it was disappointing to receive an item that wasn't working and hope this was resolved for you.
Many thanks,
The Conran Shop
I want to commend Anna for her…
I want to commend Anna for her excellent customer service—swift, thoughtful, and top-notch. Her assistance made a significant positive impact, and I truly appreciate her dedication.
23 november 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Nina, Thanks for your wonderful feedback for Anna - I'll pass that on to her, she'll be over the moon! We're so pleased to hear she was able to help and delight you. Best wishes, The Conran Shop Team
I had an issue applying a voucher at…
I had an issue applying a voucher at checkout and Anna in customer service sorted this out for me
23 november 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou Stephen for your kind words and praise for Anna, we'll pass that on! Thankyou for leaving positive feedback, it means a lot to us. Look forward to serving you again soon. Best wishes, The Conran Shop Team
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