There been times when The Conran Shop, let us down about 12 years ago when a table was shipped the South of France and the granite top did not fit. It took months to resolve. However they have improv... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Helpful response to my query which related to an existing Conran sofa. Sue provided valuable information which helped my task. She responded speedily & included useful links. I'm impressed
Bedrijf heeft geantwoord
After relocating to Tokyo a few years ago, I purchased a substantial amount of furniture and homeware from The Conran Shop. Some of these pieces later made the journey back with me to England. One p... Toon meer
Bedrijf heeft geantwoord
I have to agree with Catherine Bates, previous reviewer. Last year November 2022 both your Chelsea and Marylebone stores were packed with funky items and gadgets. I bought a Twemco flip clock and B... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 1973 on London’s Fulham Road, The Conran Shop has set the standard for contemporary design. With a focus on innovation and quality, we curate collections of furniture, lighting and home accessories that celebrate craftsmanship, timeless style and longevity. __________________________________________________ SIR TERANCE CONRAN... A visionary of his time, Sir Terence Conran redefined the way we live. Designer, architect and tastemaker, he introduced a bold new era of modern living, rooted in the belief that good design should be both beautiful and accessible. His enduring influence continues to shape interiors today, and we remain dedicated to honouring his philosophy of considered, timeless design. __________________________________________________ TCS STUDIO... With our exclusive designs we continue to build With a devotion to craftsmanship and materiality, TCS Studio embodies the design ethos of The Conran Shop. Every collection is designed by our London creative team or developed in collaboration with renowned designers, brought to life by master artisans across the world. Blending form, function and the finest materials, our collections reflect a pursuit of excellence—where every detail is considered and every design tells a story.
Contactgegevens
16 Sloane Square, SW1W 8ER, London, Verenigd Koninkrijk
- customerservices@theconranshop.com
- theconranshop.com
4,5
Uitstekend
3K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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range of products has reduced…
range of products has reduced significanlty and staples that I used to purchase from the Conran Shop are no longer avaible which is disapointing.
Christmas food, drinks etc which has been sold for years no longer sold.
17 november 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hello Simon,
I am sorry to hear that you are disappointed we have reduced our range. We are pleased that we are focusing on our Own Brand products and working hard to release wonderfully new and fresh products. We do hope that you will find alternatives in our offering this Christmas, which can be easily found on our website/in store as we have a lovely selection of stocking fillers and luxury gifts!
Many thanks,
The Conran Shop
Dedicated assistance with Flos…
Dedicated assistance with Flos lighting.
Persisted through out with manufacturer to make sure that any damaged items were quickly resolved on our end.
Will continue shopping from them especially when investing in furniture and lightings as I know Conran staff will assist us if something goes wrong.
17 november 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou for leaving feedback for us. We were very happy to resolve your order issue and ensure you got a satisfactory outcome. We hope you enjoy your new lighting and look forward to serving you again in the near future. Best wishes, The Conran Shop Team.
Great delivery service and products as…
Great delivery service and products as per normal.
15 november 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Dave, thankyou very much for leaving us a review, we really appreciate the kind feedback. Good to hear that as usual, everything was perfect with your order. Best wishes and see you again soon, your friends at The Conran Shop
Process from start to finish was smooth…
Process from start to finish was smooth and hassle free. Thank you
14 november 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thanks so much Graeme for leaving a 5 star review, we're delighted to hear your experience was great, just as it should be! We hope you enjoy your items and we look forward to serving you again soon. Best wishes, The Conran Shop team.
Antwoord van The Conran Shop
Thankyou Francisco for the review, we're pleased to hear everything was smooth with you order, and we hope to be able to delight you again next time you shop with us. Best wishes, The Conran Shop Team
Very quick and efficient service
Very quick and efficient service. I had been waiting over a year for the large mobile to be on a special offer.
9 november 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Richard, we're pleased to hear your patience paid off and you were able to purchase the item you wanted and the experience was first class for you. We hope the mobile brings many years of joy to your home. Best wishes, The Conran Shop Team
Great products
Great products, had some help from Sarah to explain abit further. Very helpful
9 november 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Whitney, glad to hear that our fabulous Sarah was able to assist you with your query and order. We hope you enjoy your purchase. Best wishes, The Conran Shop team
Excellent customer service
I had an issue with a set of outdoor furniture and Sarah was excellent at responding to my initial enquiry through to a final resolution and following up to make sure that the delivery was as expected and set up for me. It was not a straightforward situation which made her attention to detail even more appreciated.
28 september 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Dear Grace, thankyou so much for taking the time to leave a review and your kind praise for Sarah. We'll be sure to pass this on, and no doubt she will be delighted! We hope you enjoy your purchase and we hope toi be able to serve you again soon. Best wishes, your friends at The Conran Shop
Impeccable design and great product…
Impeccable design and great product offerings. Walking in the store is always inspiring.
9 november 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Roksan, thankyou kindly for leaving a lovely review - we love to hear that you find our stores inspiring, we think so too! See you again soon we hope. Best wishes, The Conran Shop team.
God quality product
Helpful website and delivery was prompt. The product was as it promised and I’m very happy with my two table lamps.
7 november 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Cilla, thankyou for taking time to leave us a review, we're so pleased to know you were happy with your order and you like the table lamps. Hope to see you again soon for more wonderful buys! Best wishes, your friends at The Conran Shop
Always a great experience
Always a great experience- choice - service - packaging
8 november 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou for taking the time to leave us a five star review, we're so pleased to hear that we excelled in all areas! We hope you enjoy your purchase and we look forward to serving you again soon, best wishes, The Conran Shop Team
New clock
I purchased the same replacement clock I had previously.
1 november 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Anne-Marie,
Thank you for leaving a review and feedback.
If you'd like to tell us more so we can learn from your experience, please do reach out to us at customerservices@theconranshop.com.
Kind Regards
The Conran Shop
The order came through really quickly
The order came through really quickly - that you
30 oktober 2023
Antwoord van The Conran Shop
Hi Iris, thnakyou kindly for leaving your feedback. We're pleased to hear your order arrived promptly - we hope you enjoy your items. Best wishes, The Conran Shop Team
Great experience with a friendly human touch!
Ordered a beautiful vase on the Conran website, which matched one I bought a few years ago from the store. The vase arrived promptly, and was packed with care and attention. There was a lovely little delivery card with an attractive graphic, and a note that my order was packed by Anjalee. It's a small but meaningful detail; I appreciate there was a person who looked after my order and took steps to ensure it reached me in perfect condition. Thanks for the careful and thoughtful service, Anjalee!
7 oktober 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou Theodore, what a lovely review, we're so pleased you appreciated all those extra touches we made to ensure your experience was delightful! Thanks for taking the time to leav e a review, and we hope to be able to serve you again soon. Best wishes, The Conran Shop Team
Following a failure by DpD to deliver…
Following a failure by DpD to deliver our parcel, Conran customer services were very good at sorting out a new delivery with Royal Mail
31 oktober 2023
Antwoord van The Conran Shop
Hi David, Sorry that DPD were not at their best for you, unfortunately sometimes deliveries can be outside our control, but we're pleased that we were able to arrange the new one and get your order to you with minimal fuss. We're dissapointed not to have received the full five stars on this occassion! Hopefully you'll give us another try and we look forward to delighting you then. Best wishes, The Conran Shop Team
Very efficient, thank you
There was a glitch on the website on this particular product and I couldn't buy it online. I called The Conran Shop and my call was answered immediately. A email was sent with a link for payment, the purchase was sent, and I received it within 2 days later. Very efficient, thank you.
30 oktober 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Wendy, thankyou for sharing your experience, we're delighted to hear that we were able to resolve your query and ensure everything was first class for you. Hope to see you again soon, best wishes ,The Conran Shop Team
Delivery was swift
Delivery was swift. The rug very well packed & the look & quality was even better than expected.
26 oktober 2023
Antwoord van The Conran Shop
Thankyou Ray, we're thrilled to hear you like your new rug. We think they are rather special too! Many thanks for sharing your experience. We look forward to serving you again soon. Best wishes, The Conran Shop Team
Fast delivery with secure packaging
1 november 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou Hannah for leaving us a fab review. We're delighted to hear that your order arrive quickly and safely. Enjoy your items, and we hope to see you again soon. Best wishes, The Conran Shop team
Never a problem at the Conran shop
Never a problem at the Conran shop, quality cushion covers bought, not cheap but magnificent
28 oktober 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou Kero for taking the time to leave us a review, we're happy that you feel good about your purchase experiences and we look forward to seeing you again soon. Best wishes, your friends at The Conran Shop
Great product !
31 oktober 2023
Antwoord van The Conran Shop
Hi Alberto, thankyou kindly for leaving us a 5 star review, we're delighted that you are happy with your purchase. We hope to see you again soon, best wishes from The Conran Shop Team
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