There been times when The Conran Shop, let us down about 12 years ago when a table was shipped the South of France and the granite top did not fit. It took months to resolve. However they have improv... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Helpful response to my query which related to an existing Conran sofa. Sue provided valuable information which helped my task. She responded speedily & included useful links. I'm impressed
Bedrijf heeft geantwoord
After relocating to Tokyo a few years ago, I purchased a substantial amount of furniture and homeware from The Conran Shop. Some of these pieces later made the journey back with me to England. One p... Toon meer
Bedrijf heeft geantwoord
I have to agree with Catherine Bates, previous reviewer. Last year November 2022 both your Chelsea and Marylebone stores were packed with funky items and gadgets. I bought a Twemco flip clock and B... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 1973 on London’s Fulham Road, The Conran Shop has set the standard for contemporary design. With a focus on innovation and quality, we curate collections of furniture, lighting and home accessories that celebrate craftsmanship, timeless style and longevity. __________________________________________________ SIR TERANCE CONRAN... A visionary of his time, Sir Terence Conran redefined the way we live. Designer, architect and tastemaker, he introduced a bold new era of modern living, rooted in the belief that good design should be both beautiful and accessible. His enduring influence continues to shape interiors today, and we remain dedicated to honouring his philosophy of considered, timeless design. __________________________________________________ TCS STUDIO... With our exclusive designs we continue to build With a devotion to craftsmanship and materiality, TCS Studio embodies the design ethos of The Conran Shop. Every collection is designed by our London creative team or developed in collaboration with renowned designers, brought to life by master artisans across the world. Blending form, function and the finest materials, our collections reflect a pursuit of excellence—where every detail is considered and every design tells a story.
Contactgegevens
16 Sloane Square, SW1W 8ER, London, Verenigd Koninkrijk
- customerservices@theconranshop.com
- theconranshop.com
4,5
Uitstekend
3K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Anna was super helpful and willing…
Anna was s uper helpful and willing to assist and did so effectively. thank you
14 september 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou for your praise for Anna - we'll be sure to pass on your kind words and I'm sure she will be delighted. Best wishes, The Conran Shop Team
I required spare parts for chairs…
I required spare parts for chairs purchased over 20 years ago from the Conran shop. Whilst customer services were unable to source these on my behalf Victoria sent a link to a site where I could purchase myself which I have just done. Very helpful, thank you!
15 september 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou for taking the time to thank us via the review, that is very kind of you. We're glad we were able to help you. Its great to hear your Conran Shop chairs are still in use after twenty years - I'm sure you'll now see another twenty from them! Best wishes, The Conran Shop Team
Flawless buying experience
Flawless buying experience. Item was exactly as described.
Delivered in perfect condition, perfectly packed.
12 september 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou for a wonderful review, we're thrilled that you gave us such great feedback and everything was perfect! We look forward to doing it all again soon! Best wishes, The Conran Shop Team
Replacement light sent
Needed to contact customer service regarding a light that wasn't working. Responses from Sarah were quick and helpful and a replacement was sent out in a couple of days.
8 september 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou Andrew for leaving your kind feedback for Sarah and we're pleased to hear we were able to quickly solve your query. Best wishes, The Conran Shop Team
Great service all round!
I ordered a dining room chair which was promptly delivered (two days after order placed), and had the best /most secure packaging I have experienced from any retailer. More often than not items arrive in defective packaging with the uncertainty (until opened) of whether the item inside has also been damaged. But not in this case as the item had been expertly packaged to carefully protect it within the large box (therefore avoiding unnecessary time and stress in contacting the retailer). What is more, all the packaging is recyclable I purchased the item from the Conran Shop due to their competitive pricing and been a know and trusted retailer.
13 september 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou for your f abious review, we're delighted to hear that the packaging was first class and your chair arrived in perfect condition. We have worked tirelessly to improve our packaging whilst ensure we are sustainable as well. We hope your furiniture brings you many years of enjpyment. Best wishes, The Conran Shop Team
Perfect customer service!
Bought chairs from The Conran Shop in Marylebone and there was a problem with the order which sometimes happens. The shop worked incredibly hard to sort the issue and Megan in customer service followed up at every point to ensure that the chairs were reordered and arrived safely. Thank you so much to the team and to Megan as well. An amazing service1
11 september 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou Helen, we're sorry that there was a hiccup with your order but pleased to hear you were happy with how we quickly resolved it to your satisfaction. Thanks for your understanding and patience. We'll make sure to share you r review with Megan - it will make her day! Thanks again and we hope to be able to serve you again soon, Best Wishes The Conran Shop Team
Fast and well informed service
Fast and well informed service, great product too. Very happy.
7 september 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou Anna for taking the time to leave us a great review, we're so pleased that we've made you happy and you love our products. See you soon! Best wishes, The Conran Shop Team
Antwoord van The Conran Shop
Thankyou Mary for taking time to write us a five star review - we really appreciate the feedback and are pleased to know everything was perfect. We hope to see you again soon, Best wishes, The Conran Shop Team
Extraordinarily good service
Extraordinarily good service - parcel arrived something was broken and another box hadn’t arrived - I didn’t have to wait for them to contact the courier to locate the box or return the broken item - replacements weee sent out immediately. The service was polite, pro-active and practical- I was genuinely bowled over - couldn’t rate it more highly - the person who dealt with the matter was called Megan Wallis
30 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Arabella - what a lovely review, we're thrilled to hear we were first class in our service. I'll be sure to pass on your kind words to Megan - you will make her day! Best wishes, and we look forward to seeing you again soon, The Conran Shop Team
Great Product but overpriced delivery
The chair I ordered was exactly as described - a superb piece of furniture. However, the Conran Shop’s delivery charges are basically a scam. You pay £35 per item and the delivery charges increase exponentially from there. Quite often a 30 per cent discount is not that at all as half or more of the discount is recouped through delivery charges. Finally, for £35, the delivery guy did not deliver to the door as advertised but called me down to the lobby to haul it up myself. Poor delivery service you’re held hostage to at exorbitant prices.
24 augustus 2023
Antwoord van The Conran Shop
Dear Ali, thankyou for sharing your review, we're pleased to hear that you like the chair you ordered. Im sorry that you feel the delivery cost was high, however, due to the nature of our products we work only with selected delivery partners who we can trust to ensure your goods arrive in perfect order. Despite what you may think, we do actually subsidise the cost of the delivery to try to keep the costs down for our customers, however, increased transportation costs are unfortunately as sign of the times. I do apologise that in your instance the delivery of your chair was only to your lobby and not to your room; our White-Glove 2-man delivery service to the room of choice comes at a premium and therefore to keep delivery charges low for our customers we utilise this only for larger items of furniture. I do hope you enjoy your chair and we hope you'll give us the chance to serve you again. Best regards, The Conran Shop Team.
Easy and fast
3 september 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou Peter for leaving us a 5 star review, we're delighted to know everything was great with your experience with us and we look forward to being able to serve you again soon. Best wishes, The Conran Shop Team
Good service
Easy to purchase online. Effective communication and acknowledgement of order. Fast delivery. Good experience, thank you.
27 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou Miss Chan for taking time to leave us a positive review - we are delighted to hear that everything went well and we hope to be able to serve you again soon. Best wishes, The Conran Shop Team
Aside from obviously having great…
Aside from obviously having great product and taste, the staff are what make all the difference... communicative, knowledgeable, helpful above and beyond (particularly Anna in the online shop who's simply wonderful) and accommodating.
1 september 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Jonathan thankyou for you lovely feedback, I'll be sure to pass on your kind words to Anna - we appreciate you taking the time to acknowledge her great performance. Best wishes and we hope to see you again soon, The Conran Shop Team
no 1 to go to first
Super stock both in quality and breadth of choice withe new and unique offerings. often surprised and challenged. unrivalled customer care. brillant outlet
28 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou Barbara for such a fabulous review, how lovely! We can't wait to see you again soon! Best wishes, your friends at The Conran Shop.
excellent and fast response
excellent and fast response - highly recommended
25 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou for sharing your experience - we're delighted that everything was excellent and timely for you. We aim to please! Hope to see you again soon, The Conran Shop Team
Anna was great
Anna was great - super helpful and went out of her way to resolve my query. Five star customer service
24 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Rose, thankyou so much for leaving a great review for our Anna - we'll be sure to pass it on, she will be so pleased to hear. Best wishes, The Conran Shop Team
Quick and efficient service
Anna was quick to respond and very efficient in making sure my order information was sorted and could get to me on time.
24 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou Celia for leaving a nice review for our very own superstar, Anna! We'll pass on your kind words. See you again soon, The Conran Shop Team.
Beautiful product packaged carefully…
Beautiful product packaged carefully and arrived on time
16 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou for taking the time to share your experience, we're delighted to hear that your precious item arrived quickly and safely - we take extra effort to wrap our parcels with special care! We look forward to seeing you again soon! Best wishes, The Conran Shop Team
Excellent products and service
23 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou Howard for a lovely Five Star review, we're pleased that we were able to delight you! Enjoy your items, and we hope to see you again soon. Best wishes, The Conran Shop Team
Super fast delivery and a competitive…
Super fast delivery and a competitive price too. Happy to shop online again.
22 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Larissa, thanks for sharing that your order arrived so fast and we're glad to hear that we were competitive on price. We very much look forward to taking your next order to delight you again! Best wishes, your friends at The Conran Shop
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