Our trip to Peru for 10 days was nothing like we expected. There were 8 in our party. Nothing was done like it was supposed to be. We never had vans pick us up from airports like supposed to we had... Toon meer
Bedrijf heeft geantwoord
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Hi I had the pleasure of working with Mathew on our girls trip to Bali and he was patient and understanding even when we had to downsize attendees from trip. They worked with me as we all had differen... Toon meer
Bedrijf heeft geantwoord
I had a first rate experience dealing with this company , Oliver was the gentleman who served me and he could not have been any more patient and proficient. He managed to get me a great deal in the ex... Toon meer
Despite the fact that I haven’t travelled with them yet, I felt it was important to leave this review because the customer service has been excellent so far. When I called, Prince (that is his na... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
24 Market Square, HP11ER, Hemel Hempstead, Verenigd Koninkrijk
- +1-347-428-6103
- bookings@theholidaymasters.com
- theholidaymasters.com
4,1
Goed
73 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Super helpful customer service
My partner and I contacted this company as we had found a great little break in Tenerife. John guided us through the process. He found us perfect flight times and secured a superior room for our stay. He was patient with us and explained each step of the way. Would recommend
31 mei 2025
Review zonder uitnodiging
Magaluf holiday
Had a great holiday in magaluf, weather has been really hot. Everything has been smooth with the holiday from start to hopefully finish tomorrow 😢. John was fantastic in sorting the holiday out he couldn't of been any more helpful and patient. Big thank you, will definitely be using this company again for future holidays. Thanks again to John. 👍
27 mei 2025
Review zonder uitnodiging
IBOOKED THROUGH HOLIDSY MASTERS THEY AV…
IBOOKED THROUGH HOLIDSY MASTERS THEY AV PUT ME IN HOTEL HAHA RAMBLA IN BENIDORM I HAD CART MY LIGHAGE UPSTAIRS COZ LIFT NOT WORKING THEN THEY TELL ME WIFI NOT WORKING THEN TV IN ROOM DNT WORK FOOD IS COLD THEN I ASK IF EURO FINAL IS ON IN LOUNGE NO THIS TV DNT WORK WHAT A MESS PLS DNT USE HOLIDAY MASTERS AND DEFINATELY DNT GO TO RAMBLA HOTEL BENIDORM WORST HOTEL I AV EVER STAYED IN
30 mei 2025
Review zonder uitnodiging
Antwoord van Theholidaymasters
Dear Gerard,
We’re sorry to hear about your experience. Please note, the hotel was booked only after your authorization. While we aim for the best experiences, hotel services are beyond our control. We truly regret the inconvenience caused during your stay.
Regards,
TheHolidayMasters
Just booked a short break to benidorm…
Just booked a short break to benidorm john the adviser went above and beyond to accommodate my sole travel needs john talked me through evry think to high standard customer services was exelent thank you john
29 mei 2025
Review zonder uitnodiging
Antwoord van Theholidaymasters
Hi Scott,
Thank you for your kind words and support! We're overjoyed to know you had a positive experience. Your feedback is truly appreciated, and we look forward to having you back soon!
Regards,
TheHolidayMasters
Dexter was great
Dexter was great on the phone. Very patient while we waited confirmation for things on our side.
Easy to progress with the holiday!
Very clear in what we were signing up to and also supported on a separate request.
24 mei 2025
Review zonder uitnodiging
Antwoord van Theholidaymasters
Hello Kerrie,
Thank you for the wonderful review! We're so glad you loved your experience with Dexter. Your feedback is incredibly valuable, and we look forward to providing you with another great visit in the future.
Regards,
TheHolidayMasters
Excellent service and competitive price
Excellent service tonight from this company. Arthur dealt with my holiday booking and was patient and very thorough in his explanations. It was a fairly complicated booking as it involved flying out from separate airports and he sorted this with a calm attitude. Would definitely recommend The holiday masters and prices were really competitive
22 mei 2025
Review zonder uitnodiging
Antwoord van Theholidaymasters
Dear Julie,
We greatly appreciate your positive feedback! It’s always a pleasure to know our efforts are appreciated. We look forward to seeing you again and continuing to meet your expectations.
Regards,
TheHolidayMasters
A Great Deal
Eric helped me to get a great deal, with your company
21 mei 2025
Review zonder uitnodiging
Antwoord van Theholidaymasters
Hello Neil,
Thank you for the wonderful review! We're so glad you loved your experience with Dexter. Your feedback is incredibly valuable, and we look forward to providing you with another great visit in the future.
Regards,
TheHolidayMasters
Eric was our booking advisor
Eric was our booking advisor, I’ve never booked over the phone before I was very nervous with scamming going on but he rest assured us by providing evidence and taking us through step by step and putting us at ease, in the future I’ll definitely be booking through Eric he found me a perfect deal I couldn’t of asked for much more what a gentleman
18 mei 2025
Review zonder uitnodiging
Antwoord van Theholidaymasters
Hi Kelly,
Thank you so much for your kind words for Eric! We are thrilled to hear you had such a great experience with us. Your feedback truly means a lot, and we look forward to serving you again soon!
Regards,
TheHolidayMasters
Antwoord van Theholidaymasters
Estimado Cliente.
Muchas gracias por tomarse su valioso tiempo para escribirnos una reseña tan buena. Créanos, realmente lo apreciamos. Es un verdadero estímulo para nuestro personal cuando reciben una reseña tan buena y sienten que se valoran sus esfuerzos.
Atentamente,
TheHolidayMasters
Brilliant service so easy and cost…
Brilliant service so easy and cost effective.. Highly recommend
18 mei 2025
Review zonder uitnodiging
Antwoord van Theholidaymasters
Dear Eliza,
Thank you so much for your kind words! We are thrilled to hear you had such a great experience with us. Your feedback truly means a lot, and we look forward to serving you again soon!
Regards,
TheHolidayMasters
I was handled by 'John' and Sidney and…
I was handled by 'John' and Sidney and they were most professional and courteous. The whole process was quick and I was extremely happy with the service I got! Well done!
17 mei 2025
Review zonder uitnodiging
Antwoord van Theholidaymasters
Dear Robert,
We’re so glad you had a wonderful experience! Thank you for taking the time to leave a review – it really motivates our team to keep providing the best service. We can't wait to welcome you back!
Regards,
TheHolidayMasters
Perry was a great help could…
Perry was a great help could iunderstand him and very polite
15 mei 2025
Antwoord van Theholidaymasters
Hello Dear,
Thank you for sharing your positive experience with us! We’re happy to know you were pleased with our service/product, and we appreciate your continued support. See you next time!
Regards,
TheHolidayMasters
A great experience with Perry who was…
A great experience with Perry who was very patient because my imperfect English. He was very reassuring. Thanks again Perry!
14 mei 2025
Antwoord van Theholidaymasters
Dear,
We’re so glad you had a wonderful experience! Thank you for taking the time to leave a review – it really motivates our team to keep providing the best service. We can't wait to welcome you back!
Regards,
TheHolidayMasters
John was very helpful.
9 mei 2025
Review zonder uitnodiging
Antwoord van Theholidaymasters
Dear Louise,
Thank you so much for your kind words! We are thrilled to hear you had such a great experience with us. Your feedback truly means a lot, and we look forward to serving you again soon!
Regards,
TheHolidayMasters
Perry was very helpful and patient
Perry was able to quickly sort out and politely solve my problem
8 mei 2025
Antwoord van Theholidaymasters
Dear Peter and Evelyn,
We’re so glad you had a wonderful experience! Thank you for taking the time to leave a review – it really motivates our team to keep providing the best service. We can't wait to welcome you back!
Regards,
TheHolidayMasters
Fantastic service, fantastic price!
John made booking my holiday so easy and was so helpful and efficient. I got a fantastic price on an all inclusive holiday in August - cheaper than anywhere else!
8 mei 2025
Review zonder uitnodiging
Antwoord van Theholidaymasters
Hello Dear Nicola,
Thank you for sharing your positive experience with us! We’re happy to know you were pleased with our service/product, and we appreciate your continued support. See you next time!
Regards,
TheHolidayMasters
Tiago sanchez me duo la information y…
Tiago sanchez me duo la information y me attendions bien.
2 mei 2025
Antwoord van Theholidaymasters
Estimado Cliente.
Muchas gracias por tomarse su valioso tiempo para escribirnos una reseña tan buena. Créanos, realmente lo apreciamos. Es un verdadero estímulo para nuestro personal cuando reciben una reseña tan buena y sienten que se valoran sus esfuerzos.
Atentamente,
TheHolidayMasters
Holiday masters dexter and john very…
Holiday masters dexter and john very good service pleasant and very helpful id give it 5 stars
30 april 2025
Review zonder uitnodiging
Antwoord van Theholidaymasters
Dear Mary,
We’re so glad you had a wonderful experience! Thank you for taking the time to leave a review – it really motivates our team to keep providing the best service. We can't wait to welcome you back!
Regards,
TheHolidayMasters
Excellent service and helpful staff.
Excellent service and helpful staff.
29 april 2025
Review zonder uitnodiging
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