The Hot Tub Superstore Reviews 

The best experience in my opinion is that there was nothing to complain about. very flexible on delivery, kept informed about delivery date, very professional and great installers with a full backup service to match. Very happy!

The after sales service with Hot Tub Superstore is outstanding. They are very supportive, respond very quickly to queries, orders and replacements. Despite the fact that they are quite a distance away from us it's like dealing with a local company.
There are a lot of companies selling these products but their after sales service has made me realise I have chosen the right one.

Product delivered on time and as advertised

Very helpful, installation was excellent and I've had follow up contact to check everything is going ok.

❤️👍xxxxxxxxx

Everything about the experience was perfect, product, service and delivery.

Always great service, and fast delivery.

I have purchased 2 hot tubs and 1 swim spa over a number of years. Great service, friendly, informative and they just get on with it and overcome any hurdles. Wouldn’t go anywhere else.

Great service as always. Thanks very much.

4 items purchased. 1 item incorrect, sent Bromine granules instead of bromine tablets. Phoned hottubsuperstore who said it was their mistake and that they would dispatch the tablets. Prompt service arrived the next day. They asked me to return the incorrect item and they would reimburse return cost. Sent receipt to them Royal Mail £16.45. Have not received payment. Ross has since called from hottubsuperstore and apologized for the oversight and credited my account accordingly. Refreshing to know that a company will follow up and rectify a problem.

From walking into the showroom at Blackpool and meeting Ross our hot tub experience has been a truly amazing journey, we came away from the showroom with a hot tub knowing we had got the right one, this was only achieved from the knowledge and expertise they have, there was no pushy salesman or unbelievable stupid offers just a honest and relaxed experience, the delivery of the hot tub was exactly as planned and the team of two arrived exactly on time, when they left the hot tub was installed and i had full knowledge of how it worked, within a week a phone call from the office just to ask how things went and if i had any problems or questions, i could not ask for anything more from the hot tub superstore

Following the kind telephone call from Ross who made me feel like a very valued customer. I can happily say I will continue to use them for all purchase all my hot tub items with them. An absolute pleasure to have treated so well. Thank you Ross and hot tub supermarket.

Quick delivery and crystals ad a nice touch to soaking in the tub.

Products were a good a good price and arrived on time

The order took a month to arrive but customer service were helpful. The supa heater was good but you did need to source your own gas regulator. This was stated in the advert.

Bought my hot tub from them over 5 years ago. The purchase and installation went very smoothly.

They have continued to look after me, when I need to purchase the 'extras' ie testing strips, chemicals, filters.

Would definitely recommend them

The service has been second to none ! From the minute we walked into the showroom. Ross was brilliant the team that delivered the tub Wesley & Dave were outstanding. If you’re going to buy a hot tub this is the place to buy one from. Absolutely outstanding service. Thank you all. Geraldine & Wayne

Always so friendly & helpful when l ring.
Prompt delivery of every order.
Great company
Great service
100%customer satisfaction.
Thank you x