The House Of BLOC Reviews 

320
•
TrustScore 3.5 uit 5

3,5

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Beoordeeld met 1 van de 5 sterren

I don't think these guys exist any more. I had bookmarked an item a while back and now tried to view on their website but it goes to something else entirely.

Beoordeeld met 1 van de 5 sterren

I initially bought a rug online, turns out their rug quality is utterly terrible. It's more like a plush blanket you would never want to cover your floors. Their customer sercive team ("Wendy") will... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Not your normal homeware brand! Yet to receive my purchase but I will be back for more I am certain. The online experience is so smooth. A creative website with easy to navigate functions. Research re... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Absolutely love my new lampshade! It was delivered much quicker than I thought it would. Website was straightforward and communication about shipping was excellent. My lamp shade is unique I haven’t s... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Woonwinkel

Geschreven door het bedrijf

Homeware doesn't have to be boring. The UK's biggest seller of unique home decor.


Contactgegevens

3,5

Gemiddeld

TrustScore 3.5 uit 5

320 reviews

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3,5

Alle reviews

(320)

1 review in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Terrible customer service, broken product.

Frankly, my experience from start to finish was appalling. Ordered on the 31st Dec. Was sent a tracking link, it never worked. Was due to be delivered on 6th but nothing. Contacted them and was told - we have had a nice family holiday, hence the delay (was not pre warned if this), they added there was problems with there tracking as they had moved to a new service. No apology. Why they decided to go on holiday while introducing a new tracking service I do not know. Package arrived on 9/1. It was smashed to pieces, the product was plastic but not in a box, no bubble wrap just stuffed in a bag. I decided on a refund rather than a replacement as I had no trust in this company. I reflected my experience to them, but no reply. As said appalling customer service from start to finish.

9 januari 2025
Review zonder uitnodiging
Logo The House Of BLOC

Antwoord van The House Of BLOC

Hey Jason,

Sorry to hear that.

Our out-of-office email stated 'We have taken some time to be with family'

We understand the frustration with the tracking information, so we sent an out-of-office email explaining this. Moving to a new tracking system is a big job. When we replied to customers, we provided all tracking information.

I am sorry that your item arrived damaged. It is very rare and we issued the refund straight away.

99.9% of our customers have been absolutely fine and don't need an explanation.

Wendy is my mum. A few years ago we unfortunately lost my brother in an accident. I now have a young family so we took the time off together - the only time we took off all of last year.

All the best
Adam :)

Beoordeeld met 2 van de 5 sterren

Wouldn't recommend

Took ages to be dispatched not including the obvious bank holidays) and arrived smashed to bits because they felt not a single bit of padding was needed to protect to mugs? Unfortunately cannot add a photo in the review.
UPDATE - I have since received a refund for the broken mugs I purchased. I appreciate that but would still not order from them again based on the fact they send fragile products without any protection at all.

10 januari 2025
Review zonder uitnodiging
Logo The House Of BLOC

Antwoord van The House Of BLOC

Hey Laura,

Sorry, that has happened in transit.

If you had emailed us, we would have been happy to refund or replace the mug. I have requested more information for your review. Can you please pass us your order number?

Thanks
Adam

Beoordeeld met 1 van de 5 sterren

Order never arrived and my follow up…

Order never arrived and my follow up email has been ignored!

8 januari 2025
Review zonder uitnodiging
Logo The House Of BLOC

Antwoord van The House Of BLOC

Hey Sarah,

We don't seem to have any emails from you. Of course, we would have helped if a customer let us know their order had not arrived. I have issued you a full refund for the ice cream spoon this morning.

Thanks
Adam

Beoordeeld met 1 van de 5 sterren

Dropshipped and overpriced!!!!

I have negatively reviewed this company before on a different TripAdvisor page. It appears they're using a new one since then. I can't speak on whether it was to hide my review or not, but either way that was the result and I would like to keep the people informed of this company.

Reverse image search any of the listings on the website and you will find it on AliExpress for far, far cheaper. It will be the same product and the same quality, as I have proof that this company sends the products straight from AliExpress or other dropshipping websites.

You are paying for them to use AliExpress for you. This company charges exorbitant prices for products that are not high in quality, are not regulated, and may legitimately be unsafe for use.

This review is relevant as I have gone to the website and can confirm that the items are still listed on both House of Bloc AND AliExpress.

Please note: I did not spam anything. I commented once on their social media and got blocked so I went to their live chat to communicate with the company. Talk about defamatory.

3 januari 2025
Review zonder uitnodiging
Logo The House Of BLOC

Antwoord van The House Of BLOC

Hi,

I don't know who you are or what your intentions are but please leave our business and our employees alone. You have been harassing us in November 2023!!

You use fake email addresses to harass our employees on live chat, spam our social media and leave defamatory reviews.

You have never ordered from us but seem to have nothing better to do than speak on our business.

We have shipped 10,000's of orders this year to all corners of the world and we have had no issues with any products being unsafe or breaking any regulations.

We have worked with the BBC, ITV, Netflix, Good Housekeeping, Elle and more in the last year.

Please find something better to do with your time than being an internet troll.

All the best.

Beoordeeld met 1 van de 5 sterren

I would like to say something about the bad service

I would like to say something about the quality but my order placed in November didn't arrive and my email was not answered.

2 januari 2025
Review zonder uitnodiging
Logo The House Of BLOC

Antwoord van The House Of BLOC

Hi,

Can you please advise on your order number? We would be happy to help look into this :)

Thanks
Adam

Beoordeeld met 1 van de 5 sterren

Poor quality items

Poor quality items, purchased some floor cushions that bobbled and easily ripped. Customer service is totally inept and refused to acknowledge the issues. In retrospect the site doesn’t post reviews.

2 januari 2025
Review zonder uitnodiging
Logo The House Of BLOC

Antwoord van The House Of BLOC

Hi Roxani,

The cushions have some light bobbling after four months and we would be happy to replace them. There was no mention of any ripping in our email conversation with you.

Thanks
Adam

Beoordeeld met 5 van de 5 sterren

Balloon Dog ornament

Balloon Dog ornament, arrived a little battered( the box in which packaged)
All was well inside, and I love it. Quick delivery too. Just had a bumpy ride with the courier 😊

21 december 2024
Review zonder uitnodiging
Logo The House Of BLOC

Antwoord van The House Of BLOC

Thanks, Eleanor! We will ask the courier to be more careful but glad our packaging could handle it!

Beoordeeld met 1 van de 5 sterren

Horrible communication

Horrible communication, product was never shipped. I'd recommend you order elsewhere, also still waiting on my refund.

2 januari 2025
Review zonder uitnodiging
Logo The House Of BLOC

Antwoord van The House Of BLOC

Hey Brigitte,

You placed your order while we were closed for the Christmas break. The emails you sent received our out-of-office reply stating this and when we would be back.

We could not refund the order as you had already opened a PayPal case - we explained this to you. You closed it and Wendy processed the refund straight away for you.

We had hundreds of orders over the festive break - we did our best to put measures in place to explain we would be taking some time off and every other customer was fine with this.


Beoordeeld met 5 van de 5 sterren

Cocktails and Dreams? Sure!

My teenager is trying to turn her bedroom into an 80s time capsule, and I was looking for some home décor with a difference to help her on her quest! She is pretty “discerning” (read, fussy!) about exactly what she wanted and I though I’d never find it, especially in time for Christmas but then I stumbled upon House of Bloc!! The neon “Cocktails & Dreams” sign looked even better than I’d hoped for (but unfortunately for me did not come with Tom Cruise á la Cocktail)!! I ordered a week or so before Christmas with no hope of it arriving, but it was delivered really quickly all ready for the big day! Also, when the second part of my order seemingly went astray, HoB were super friendly and helpful in offering to look into it, even though embarrassingly the problem was me not looking hard enough (although Yodel, IN the hedge?? So safe I couldn’t see it!!) Anyway, I HIGHLY recommend House of Bloc: the items I ordered are great value and high quality and super cool, I have a happy teenager and I can’t wait to order some more!

30 december 2024
Review zonder uitnodiging
Logo The House Of BLOC

Antwoord van The House Of BLOC

Hey Louisa,

I'm so glad you and your daughter are happy with your items.

All the best
Adam :)

Beoordeeld met 5 van de 5 sterren

Variety of products

Wide choice of products, easy checkout!

30 december 2024
Review zonder uitnodiging
Logo The House Of BLOC

Antwoord van The House Of BLOC

Thanks Meg!

Beoordeeld met 1 van de 5 sterren

The product is cheap looking

The product is cheap looking, looks barely like the photos and is giving temu quality.

I bought a rug and it looks like it’s been printed on as the underneath is white. It’s also not rug material.

Also had a weird chemical smell and took 15 days to arrive - so probably a drop shipping company.

29 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Faultless customer service

Wendy and Adam helped me on numerous occasions. Firstly, Wendy retrospectively applied a discount code that was missed off my initial order. Secondly Adam raised a replacement order when my parcel got lost in the Evri supply chain. Amazing customer service; I really appreciated everything you did to help me get my order in time for Christmas. Thank you both.

16 december 2024
Review zonder uitnodiging
Logo The House Of BLOC

Antwoord van The House Of BLOC

No worries at all Pippa, glad we could get it sorted in time!

Beoordeeld met 5 van de 5 sterren

Item exactly as described

Item exactly as described, came early and when I had an issue accessing the tracking number they replied quickly and gave me the direct tracking link. Very satisfied and would order again.

23 december 2024
Review zonder uitnodiging
Logo The House Of BLOC

Antwoord van The House Of BLOC

Glad to be of help!

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