Absolutely fantastic company. Searched and researched for ages for a travel buggy for going on holiday before settling on lejoux. Beautiful buggy, very simple to use, smooth and easy to fold down. Com... Toon meer
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I was really impressed with this stroller, especially for the price. It looks much nicer than I expected — the colour is really tasteful and feels quite stylish. It’s lightweight, folds down super sma... Toon meer
You know the saying buy cheap buy twice- this is exactly what has happened to me. Avoid this company and purchase from a reputable brand with good customer service. I have one of the prams, it is 9... Toon meer
Speedy delivery. Seems good value. Purchased for grandparents use. Easy to assemble. Easy to collapse. Seems quite sturdy, haven't used as yet. Is bigger, and seems heavier, than hoped. Handle doesn't... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Thelejouxstroller.com
Geschreven door het bedrijf
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FAQ
Contact Us
Contactgegevens
Bullrush Mills Business Park, wf17 8hf, Batley, Verenigd Koninkrijk
- 020 3886 1121
- admin@thelejouxstroller.com
- thelejouxstroller.com
3,8
Goed
586 reviews
Heeft 41% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Ordered a stroller on Sunday 14th Sept…
Ordered a stroller on Sunday 14th Sept 25 at 3pm. So I expected the delivery Tuesday 16th with the Next Day Delivery. We are now on 18th and still no delivery. Its been loaded onto the delivery van at the depot 2 days in a row and then returned to it in the evening -I am assuming this is due to dhl expecting too much from their drivers. So I am now on hold with Lejoux to attempt to speak to someone as their phone lines were switich to out of hours before closing time yesterday. Been on hold on and off for 30 min or so as even there phone line kicks you off after a time. I dont want to leave a message that is ignored - I would like to talk to someone about a solution. I would not recommend using this company - nothing to do with the product - its the lack of customer service. Tip: Use a better delivery company. Why is it such a problem - our current pram is broken beyond repair. So we are pram less - the Next day delivery was what we needed. To quote: "At LEJOUX, we believe that parenting should be filled with joy, not hassle." Really?
18 september 2025
Review zonder uitnodiging
Lying to customers about cabin approved size
Their travel go pram is not advertised correctly. 5cm bigger than the measurements given. Not cabin approved as it’s bigger than the approved size. Said they would remove the wrong measurements online but still haven’t.
8 september 2025
Review zonder uitnodiging
Brilliant online shop
Always a pleasant experience buying from you .So easy to purchase goods .
29 augustus 2025
Antwoord van Thelejouxstroller.com
Dear Beverley,
Thank you so much for your lovely review! 🌟 We’re delighted to hear that you always have a pleasant experience shopping with us and find it easy to purchase goods. Your continued support truly means the world to us.
We look forward to serving you again soon!
Best regards,
The Lejoux Team
Unfortunately my item never arrived on…
Unfortunately my item never arrived on time but great communication! Wanted it for my grandsons holiday but came a day late! So unfortunately I’ll be sending back after my hols! But would buy from them again
15 augustus 2025
Review zonder uitnodiging
Antwoord van Thelejouxstroller.com
Dear Helen,
Thank you for your feedback. We sincerely apologise that your order arrived a day later than expected – we completely understand how disappointing that must have been, especially when you needed it for your grandson’s holiday. We’re pleased to hear you were happy with the communication from our team, and we’ll be happy to assist with your return after your holiday.
We truly value your kind words about shopping with us again, and we look forward to serving you in the future with an even smoother experience.
Kind regards,
The Lejoux Team
Antwoord van Thelejouxstroller.com
Dear Megan,
Thank you for your feedback. We did reach out to you regarding the buggyboard issue to get this resolved, but unfortunately, we have not yet received a reply back from you. Please kindly check your emails (including junk/spam folders), as our team is ready to assist and ensure you receive the correct item.
Kind regards,
The Lejoux Team
Really fast delivery
Really fast delivery. I’m really pleased with the buggy. It will be perfect for our first trip abroad
30 juli 2025
Antwoord van Thelejouxstroller.com
Dear Victoria,
Thank you for your kind feedback. We’re delighted to hear your buggy arrived quickly and that you’re pleased with it. We hope it serves you perfectly on your first trip abroad and makes travelling with your little one easier and more enjoyable.
Kind regards,
The Lejoux Team
Happy with purchase
Easy website to manoeuvre. Item arrived quickly and on time the next day. Looks as described. Pretty solid travel pram.
Slightly heavier than expected, but this isn’t really a problem as it has the handle to pull as a suitcase. Hood is nice and big.
Wheels are plastic and could do with a slight upgrade and the mosquito net is a little small and flimsy, but overall very happy with the purchase for the price.
30 juli 2025
Antwoord van Thelejouxstroller.com
Dear Customer,
Thank you for sharing your feedback. We’re so pleased to hear you’re happy with your purchase and that the ordering process and delivery met your expectations. We appreciate your constructive comments regarding the wheels and mosquito net — we’ll be sure to pass this on to our product team for review.
We hope your new travel pram serves you well on all your adventures!
Kind regards,
The Lejoux Team
Absolutely love this stroller
Absolutely love this stroller. My daughter outgrew her pushchair so after watching many videos and reading many reviews I bit the bullet. It’s a lot more compact which is what I needed for my hatchback car and folds out and folds down with ease. Only downside was that there weren’t very many instructions on how to put things together but with a little bit of common sense it was easily figured out.
29 juli 2025
Antwoord van Thelejouxstroller.com
Dear Ellie,
Thank you for your wonderful review! We’re so glad to hear you absolutely love your new stroller and that it’s the perfect compact fit for your car. It’s great to know the folding mechanism is working well for you.
We appreciate your feedback regarding the instructions — we’ll look into making them clearer to make assembly even easier for future customers.
Kind regards,
The Lejoux Team
Looked absolutely nothing like the…
Looked absolutely nothing like the picture, very thin. Very disappointed.
28 juli 2025
Antwoord van Thelejouxstroller.com
Dear Rachel,
We’re sorry to hear that you feel the product didn’t look as expected. While we’ve sold many of this item and received a lot of positive feedback, we understand that experiences can vary and your satisfaction is important to us. Please reach out to our customer service team so we can look into this for you and work towards a resolution.
Kind regards,
The Lejoux Team
Poor quality and impossible to return!!
Daughter purchased and within first 2 months the seat has begun to make a noise and feels really unsteady. Just seen a review saying their seat collapsed 😱 so... have to return... Just got back as the QR code provided doesn't work!!! Poor man in shop tried every way he could think of kindly. But to no avail. My daughter also received a note in an email response about delay due to how many returns have recently happened...
16 mei 2025
Review zonder uitnodiging
Antwoord van Thelejouxstroller.com
Dear Zoe,
We're very sorry to hear about your recent experience and completely understand your concerns. Please rest assured that the safety and satisfaction of our customers is our highest priority.
We take any reports of instability very seriously, and your feedback has been shared with our quality assurance team for immediate review. In the meantime, we’d like to help resolve your return as smoothly as possible.
If the QR code provided did not work, please contact our customer service team directly so we can issue a replacement return label or assist you with an alternative solution. Sometimes technical glitches can occur, and we’re here to support you through the process.
Kind regards,
The Lejoux Team
Was meant to be next day delivery. Still don’t have item
Was meant to be next day delivery, still not received the item? 11/07/25
30 juni 2025
Antwoord van Thelejouxstroller.com
Dear Danny,
Thank you for your message.
We can confirm that your item has now been delivered. If there are any issues or if you need any further assistance, please don’t hesitate to reach out to our customer service team — we’re here to help.
We hope you’re happy with your purchase and thank you for choosing Lejoux!
Warm regards,
The Lejoux Team
Great from start to finish.
30 juni 2025
Antwoord van Thelejouxstroller.com
Dear Jeannine,
Thank you for your kind words!
We’re so pleased to hear that your experience was great from start to finish — that’s exactly what we strive for. If you ever need anything in the future, we’re always here to help.
Enjoy your stroller and happy strolling!
Warm regards,
The Lejoux Team
Super happy with my purchase
I bought this for my grandson so I had a pram in my car as a just in case. We used it yesterday and it was great. Easy to put together and super comfy. I mainly bought it as it’s hard to find a parent facing stroller as baby is only 6 weeks old. It’s going to be great to take on holiday as it’s compact enough. I’m able to slide in between the footwell in the back seat and the driver seat, as I have the dog in the boot. Looks good and I’m really pleased with my purchase. Such a great price, very happy with my purchase.
1 juli 2025
Antwoord van Thelejouxstroller.com
Dear Alison,
Thank you so much for your lovely feedback! We're absolutely delighted to hear that you're super happy with your purchase and that the stroller is already proving to be both practical and comfortable for your grandson.
We’re especially glad it fits so well into your car setup — sounds like you’ve got the perfect holiday-ready travel solution! And we couldn’t agree more — parent-facing strollers for little ones are so important, and we’re proud to offer an option that ticks the boxes for safety, style, and convenience.
Wishing you many smooth and happy strolls ahead!
Warm regards,
The Lejoux Team
Disappointed with the Quality and Design
I was specifically looking for a stroller that was foldable and had a double-face option, and came across this one. On the website, it looked fine and seemed to meet my needs, so I decided to order it.
However, once I received it and assembled everything, I started noticing several issues. First and most concerning, the head roof cover doesn’t close properly. This is a real safety hazard—if the baby is choking or needs to be lifted quickly, their head could easily bump into the hard top part.
Another frustrating design flaw is that you can't use both the cup holder and the bag at the same time. The way the stroller is built, you can only use one or the other, which defeats the purpose of having both accessories.
Also, the strap that goes around the baby feels very flimsy and low quality. It doesn't seem secure at all, and I honestly worry it could pop open if my toddler pushes the button. That’s another big risk in my opinion.
Overall, the stroller just feels very plastic-ish and cheap. As they say, you get what you pay for. Unfortunately, I found out after opening the box that the website’s return policy doesn’t allow returns once the product is opened, so I’m stuck with it and now will probably have to buy another stroller that’s actually safe and functional.
Definitely disappointed and wouldn’t recommend it to other parents.
3 juli 2025
Review zonder uitnodiging
Antwoord van Thelejouxstroller.com
Dear Samira,
Thank you for your feedback, and we’re truly sorry to hear that you’re not satisfied with your stroller.
We want to clarify that we do offer returns, even if the item has been opened, as long as it's within the return period and meets the return conditions. Additionally, all our products come with a 1-year warranty, which covers any manufacturing defects or faults that may arise during normal use.
Your concerns regarding the hood, strap, and accessories are important to us and have been forwarded to our product team for review. We're always working to improve based on real customer experiences like yours.
Please reach out to our customer service team if you haven't already, and we'll be more than happy to assist you with a return, replacement, or any other resolution suitable for your situation.
Kind regards,
The Lejoux Team
Never ever buy a buggy from this…
Never ever buy a buggy from this company.
The quality is horrendous. Mine has broken several times and it’s not even a year old. The customer service is horrendous. Please save your money and buy from a trustworthy company.
20 juni 2025
Review zonder uitnodiging
Antwoord van Thelejouxstroller.com
Dear Steph,
We're very sorry to hear about your experience and truly regret that the stroller did not meet your expectations. We understand how frustrating it must be to encounter repeated issues, especially with a product intended for your child.
Please rest assured that we take product quality and customer satisfaction very seriously. If you haven’t already, we encourage you to reach out to our customer service team directly so we can look into this for you and assist in resolving the matter as swiftly as possible.
Thank you for your feedback — it helps us improve.
Best regards,
The Lejoux Team
Great product
Great product, easy to order,good quality, nice colour, easy to close and open. It is as in description. Light weight. Very pleased with the purchase.
2 juni 2025
Review zonder uitnodiging
Antwoord van Thelejouxstroller.com
Dear Andrea,
Thank you so much for your kind words! We're delighted to hear that you're pleased with your stroller and had a smooth experience from ordering to delivery. It means a lot to us that you found the quality and ease of use to match the description.
Wishing you many happy strolls ahead!
Best regards,
The Lejoux Team
Antwoord van Thelejouxstroller.com
Bună ziua,
Ne pare rău să auzim că nu ați primit cufa. Vă rugăm să contactați echipa noastră de serviciu clienți la adresa de e-mail cs@thelejouxstroller.com sau prin formularul de pe site-ul nostru, menționând numărul comenzii.
Vom fi bucuroși să vă ajutăm și să rezolvăm situația cât mai curând posibil.
Cu stimă,
Echipa Lejoux
Everything from fast delivery to an…
Everything from fast delivery to an excellent product
29 mei 2025
Antwoord van Thelejouxstroller.com
Dear Kar,
Thank you so much for your kind words!
We're thrilled to hear that you were happy with both the speed of delivery and the quality of the product. Your satisfaction means the world to us, and we're so glad we could provide a positive experience from start to finish.
Best regards,
The Lejoux Team
Very prompt delivery- next day
Very prompt delivery- next day! Easy to assemble and great to be able to face mum. Baby was not comfortable in forward facing pushchair. Now happy. Quality is very good and quiet to push. Fantastic that it can lie flat to allow baby to sleep comfortably. Easy to change position too. Got the heavier version (11kg) because walking a lot and don’t drive. Other version may be better weight wise if using a car a lot. But very pleased with this one and happy to review it positively.
29 mei 2025
Antwoord van Thelejouxstroller.com
Dear Maria,
Thank you so much for your detailed and thoughtful review!
We’re so pleased to hear your baby is now more comfortable and content in the parent-facing position — that’s exactly why we designed it that way. It’s great to know that the quality, comfort, and smooth push have met your expectations, especially for daily walking.
Your insight about the weight and version choice will definitely help others considering their options too.
We truly appreciate your support and are so happy you’re enjoying your stroller!
Best regards,
The Lejoux Team
A really versatile stroller
A really versatile stroller. I am actually super impressed with the stroller it has a kot of functionality, it's smooth and it folds like a dream. The cup holder and handle makes it perfect for airport travel. Truly a bargain
29 mei 2025
Antwoord van Thelejouxstroller.com
Dear Customer,
Thank you so much for your wonderful feedback!
We're thrilled to hear how impressed you are with the versatility and functionality of your stroller. It’s great to know it’s made airport travel easier for you — and we couldn’t agree more, the fold and included accessories really do make it a travel essential!
We truly appreciate your kind words and support.
Best regards,
The Lejoux Team
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