Absolutely fantastic company. Searched and researched for ages for a travel buggy for going on holiday before settling on lejoux. Beautiful buggy, very simple to use, smooth and easy to fold down. Com... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I was really impressed with this stroller, especially for the price. It looks much nicer than I expected — the colour is really tasteful and feels quite stylish. It’s lightweight, folds down super sma... Toon meer
You know the saying buy cheap buy twice- this is exactly what has happened to me. Avoid this company and purchase from a reputable brand with good customer service. I have one of the prams, it is 9... Toon meer
Speedy delivery. Seems good value. Purchased for grandparents use. Easy to assemble. Easy to collapse. Seems quite sturdy, haven't used as yet. Is bigger, and seems heavier, than hoped. Handle doesn't... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Thelejouxstroller.com
Geschreven door het bedrijf
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FAQ
Contact Us
Contactgegevens
Bullrush Mills Business Park, wf17 8hf, Batley, Verenigd Koninkrijk
- 020 3886 1121
- admin@thelejouxstroller.com
- thelejouxstroller.com
3,8
Goed
586 reviews
Heeft 41% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Exceptional!
I purchased a pushchair bag from them....the wrong item was sent by mistake....i emailed them to let them know. The next day they posted me the replacement
Exceptional customer service. Great products. What could be better?
1 juni 2025
Antwoord van Thelejouxstroller.com
Dear Customer,
Thank you so much for your lovely review!
We're delighted to hear that our team resolved the issue quickly and that you're happy with both the product and the service. Mistakes can occasionally happen, but we always strive to make things right as swiftly as possible.
We truly appreciate your support and kind words — it means the world to us!
Best regards,
The Lejoux Team
Good experience all round
Bought this stroller to use when minding my baby grandson. Good experience all round. I liked the website. Delivery was as per schedule. The stroller is an excellent product - stylish, sturdy, and it has lots of great accessories. It really can be put up or down with one hand!
30 mei 2025
Antwoord van Thelejouxstroller.com
Dear SJ,
Thank you so much for your kind words and detailed feedback! We're thrilled to hear that you had a smooth experience from browsing our website to receiving your stroller on time. It’s wonderful to know the stroller is proving to be both practical and stylish while caring for your grandson.
We’re always here if you need anything else — enjoy the adventures ahead!
Best regards,
The Lejoux Team
Great accessories for a great stroller
I was kindly gifted a travel pushchair for my grandson, decided to buy accessories - HUGE range of add-on's and extremely quick delivery
30 mei 2025
Antwoord van Thelejouxstroller.com
Dear Andrena,
Thank you for your lovely review! We’re so pleased to hear that you’re enjoying your travel pushchair and found our range of accessories helpful. We pride ourselves on offering practical add-ons and quick delivery to make your experience even better.
Wishing you and your grandson many wonderful outings together!
Best regards,
The Lejoux Team
I still haven’t received my order so I…
I still haven’t received my order so I have had to go and buy another stroller as I can’t wait any longer. I now have to drive miles away to return the stroller (when it does eventually arrive) and I have to pay to return it. Really disappointed. Customer service were rude and unhelpful.
30 mei 2025
Great travel pram
Great travel pram, really easy to use. Came set up and delivered extremely quickly!
28 mei 2025
Antwoord van Thelejouxstroller.com
Dear Emily,
Thank you so much for your kind words! We're delighted to hear that you're enjoying your travel pram and that it arrived quickly and ready to go. We always aim to make things as convenient and seamless as possible for our customers.
Wishing you lots of happy adventures with your new stroller!
Best regards,
The Lejoux Team
Antwoord van Thelejouxstroller.com
Dear lyshya Beauty,
Thank you for your lovely feedback! We're so pleased to hear that you're enjoying the stroller and finding it beautiful and easy to fold and open. 🌟
If you ever need any support, we’re always here to help.
Best regards,
The Lejoux Team
Loose wheels
Received my order quickly! Was really happy! After a week I noticed the back wheel started to wobble which I was concerned about after only using it a few times got in touch with customer support and Abi couldn’t have helped anymore she was friendly and got it sorted ASAP and new wheels sent out. Over all lovely pushchair 🩷
7 mei 2025
Review zonder uitnodiging
Antwoord van Thelejouxstroller.com
Dear Toni,
Thank you so much for your honest and kind feedback! We’re really glad to hear your order arrived quickly and that you’re enjoying the stroller overall. We're also pleased Abi was able to assist you promptly and get the issue resolved with new wheels sent out.
If you ever need anything in the future, our team is always here to help. Wishing you and your little one many happy strolls ahead! 🩷
Best regards,
The Lejoux Team
Good value for money
Speedy delivery. Seems good value. Purchased for grandparents use. Easy to assemble. Easy to collapse. Seems quite sturdy, haven't used as yet. Is bigger, and seems heavier, than hoped. Handle doesn't adjust. Not many inexpensive parent facing strollers available, is a shame that it isn't a bit more lightweight and of a slightly smaller profile. More of a pushchair than a stroller.
29 april 2025
Antwoord van Thelejouxstroller.com
Dear Customer,
Thank you so much for your detailed feedback — we really appreciate you taking the time to share your experience. We're glad to hear you found the delivery speedy and the product good value for money. Your comments regarding size, weight, and handle adjustability have been noted and passed along to our product development team, as we're always looking to improve.
We hope the stroller serves the grandparents well, and please don’t hesitate to reach out if you need any further assistance!
Best regards,
The Lejoux Team
Antwoord van Thelejouxstroller.com
Dear Mrs Howard,
Thank you for your feedback. We understand how important timely delivery is and always strive to dispatch orders as quickly as possible. If you ever experience any delay, please don’t hesitate to reach out so we can assist you right away.
Best regards,
The Lejoux Team
I love the pram i recommend it its…
I love the pram i recommend it its lightweight my daughter and i love it
28 april 2025
Antwoord van Thelejouxstroller.com
Dear Ana,
Thank you so much for your kind words and recommendation. We're so pleased to hear that you and your daughter are loving the pram and finding it lightweight and practical — that’s exactly what we aim to deliver!
Best regards,
The Lejoux Team
Fast delivery
Buying the stroller is easy and simple, delivery was fast and their customer service has been very helpful.
28 april 2025
Antwoord van Thelejouxstroller.com
Dear Hannah,
Thank you for your review. We’re glad to confirm that your return request has already been resolved and handled by our team. We're pleased we could assist you and hope the outcome was satisfactory.
If there’s anything else you need or if you have further questions, please don’t hesitate to reach out.
Best regards,
The Lejoux Team
The product is easy to use and handy
31 maart 2025
Antwoord van Thelejouxstroller.com
Dear Oluwaseun,
Thank you so much for your feedback! We're really pleased to hear that you find the product easy to use and handy – that's exactly what we aim for. If there's ever anything else you need or any questions we can help with, don’t hesitate to reach out.
Best regards,
The Lejoux Team
Don’t buy it !!
I’d like to add I’m now in a battle with customer services trying to get my product returned.
Apparently it’s acceptable for this product to be falling apart after 6 months due to natural wear and tear.
They won’t pay for the postage and packaging.
And would like me to trust that based on there attitudes to this issue that in another 3 months it won’t be falling apart again. I do not trust it and I’m so very disappointed with all of it.
Don’t buy this product your child will end up on the floor !
8 april 2025
Review zonder uitnodiging
Antwoord van Thelejouxstroller.com
Dear Customer,
Thank you for your review and for bringing your concerns to our attention.
We’re truly sorry to hear that you’ve experienced issues with your stroller. Please know that product quality and customer satisfaction are incredibly important to us, and we do not take any safety concerns lightly.
In line with our company policy, if a return is required after the initial 30-day period, the customer is responsible for covering the cost of postage. This is standard practice and is outlined in our returns policy at the time of purchase. That said, we are always here to assist with guidance on the most cost-effective return options available.
We do appreciate your feedback, and we’re committed to doing what we can to support you.
Best regards,
The Lejoux Team
Best pram ever
Quick delivery
The pram is brilliant best i have ever had so easy to use
28 maart 2025
Antwoord van Thelejouxstroller.com
Dear Francesca,
Thank you so much for your amazing feedback! We're absolutely thrilled to hear that you’re loving your new pram and that it's the best you’ve ever had. Making life easier for parents is exactly what we aim for, so your kind words mean a lot to us.
Wishing you and your little one many wonderful journeys ahead!
Best regards,
The Lejoux Team
Antwoord van Thelejouxstroller.com
Dear Stacey,
Thank you so much for your lovely feedback! We're so pleased to hear that you're happy with your pram and that delivery was quick and hassle-free. It's great to know it was easy to put together too — we always aim to make things as smooth as possible for our customers.
Wishing you many happy adventures with your new stroller!
Best regards,
The Lejoux Team
Poxy customer service
Not one for going out my way for reviews.
Worst customer service I have ever experienced! After placing my order I was sent someone else’s DPD tracking information rather than my own. Upon informing the company they were very prompt and thanked me for this, they said there had been up mix up with tracking info and they would be in touch asap once it has been rectified.
After hearing nothing despite sending 2x emails and a message on their ‘online chat’, my delivery did turn up by DPD the next day. Massive GDPR breach as I received another customers’s DPD information including their name, address and a photo of it being delivered in their house! God knows who has my information, I wouldn’t know as the company are **** at returning messages :)
Update - love how this company are using the ‘spam folder’ get out. Think I would have noticed this, Hilarious!
19 maart 2025
Review zonder uitnodiging
Antwoord van Thelejouxstroller.com
Dear Jess,
We truly apologize for the tracking mix-up and any concerns this may have caused. Please rest assured that we take data protection very seriously and are actively working to prevent such errors in the future.
We aim to respond to all customer queries within 24 hours, but sometimes our replies may end up in your junk or spam folder. We’re sorry if our response didn’t reach you as expected. We’re glad to hear your order arrived, but if you need any further assistance, please don’t hesitate to reach out—we’re happy to help.
Best regards,
The LeJoux Team
Excellent product
Excellent product. Very happy with the whole experience
16 maart 2025
Review zonder uitnodiging
Antwoord van Thelejouxstroller.com
Dear Customer,
Thank you for your kind words! We're delighted to hear that you're very happy with your experience and our product. Your satisfaction means everything to us! If you ever need anything in the future, we're always here to help.
Best regards,
The LeJoux Team
I brought a pushchair in August 2024…
I brought a pushchair in August 2024 and it’s so unsafe for my child! The handle bars have come loose the seat stickers are not sticky anymore and the hood as come away from the pushchair to think that people are buying this for their young ones scares me! They didn’t wanna offer me a refund as it’s still under warranty they wanted to fix it for the same problem to happen again it’s just an unsafe pushchair they have now offered me a refund but now ignored me for 3 days worse company and worst customer service ever!
13 maart 2025
Review zonder uitnodiging
Antwoord van Thelejouxstroller.com
Dear Keeley,
We take safety concerns very seriously and are truly sorry to hear about your experience. Our team has already offered a resolution, including a refund, and we sincerely apologize if there has been any delay in communication. Please rest assured we are not ignoring you—we will follow up to ensure this matter is resolved as quickly as possible.
Best regards,
The LeJoux Team
You cannot go wrong with this company or products
Delivery was very fast and the 365 stroller was better than the pictures. It's very easy to put up and down with one hand and I can't believe how sturdy it feels but how light it weighs. Definitely a great buy. I had a tiny query and customer service were on the ball with their response. Highly recommended company and product
4 maart 2025
Review zonder uitnodiging
Antwoord van Thelejouxstroller.com
Dear Sue,
Wow! Your amazing feedback has truly made our day! 🎉 We're absolutely thrilled that the LeJoux 365 stroller has exceeded your expectations and that you’ve found it both sturdy and lightweight—just as we designed it to be! Knowing that our customer service team was able to assist you quickly makes us even happier because we always strive to provide the best experience possible.
Your recommendation means the world to us! Thank you for choosing LeJoux—we’re so grateful for your support! ❤️
Best regards,
The LeJoux Team
Really sturdy smart pushcair
27 februari 2025
Antwoord van Thelejouxstroller.com
Dear Joanne,
Thank you for your kind words! We're delighted to hear that you're happy with your pushchair. If you ever need any assistance, feel free to reach out.
Best regards,
The LeJoux Team
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