Steve Peberdy did a repair on our Parker Knoll leather arm chair. So punctual, polite and very knowledgeable. He kept us informed as to what he was doing and we couldn’t be more happy with the resul... Toon meer
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We had a problem with a mark on a Duresta Sofa. The technician (Rob) was absolutely fantastic and sorted it out in no time. Professional, courteous and knowledgeable - couldn’t ask for more.
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I went into the Chiswick store this afternoon and had the worst customer experience. When we walked in, the lady at the counter looked at us in a confused way and didn't say hello. In fact she ignored... Toon meer
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After spending hours in John Lewis and other sofa shops trying all the Swyft sofas we've learned that sofas can be either comfortable or stylish. Really hard to find a mix of the two and definitely... Toon meer
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Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Love at first sit. That’s what The Lounge Co. is about - creating fabulous looking sofas for you to fall in love with, even more when you fall into one. We at The Lounge Co. know what makes a great sofa. We’ve got the best furniture makers in the country for starters; we’re part of a group which includes Parker Knoll, G Plan and Duresta, and have been making fantastic quality sofas and chairs for decades - it’s safe to say we know our stuff. Our craftsmen have tested and tweaked every one of our twelve sofas and six chairs over and over again to get them just right. Our frames are thoroughly thought through, made in the UK and guaranteed for 10 years.
Contactgegevens
1 Hampton Park West, SN12 6GU, Wiltshire, Verenigd Koninkrijk
- 01225 792 333
- customercare@theloungeco.com
- theloungeco.com
4,6
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2K reviews
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Lovely sofa and excellent customer…
Lovely sofa and excellent customer service. Thanks
29 december 2023
Antwoord van The Lounge Co.
Dear LWNorwich,
Thank you for your 5 star review.
It's great to hear that you're so pleased with your new sofa and that you received excellent customer service.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Antwoord van The Lounge Co.
Dear Samantha,
Thank you for your review and feedback.
It's disappointing to hear that you felt that you received poor customer service. Having checked your order we can see that no complaints have bee raised.
Our Customer Experience Manager has spoken with you to understand your complaint.
You have mentioned that you thought the furniture was made ready to deliver and communication about what would happen in terms of contact was not good. This is all stated in the email we send after you place your order.
You were disappointed that we were unable to send a swatch. We did advise that the fabric was discontinued and can assure you that every effort was made to source a sample, sadly this was not possible.
We contacted you close to the estimated completion date to advise that there had been a delay. We accept that the communication around what date you could expect to receive your furniture was not clear, we will address this moving forward.
Your order was placed for pre-Christmas delivery and this was completed. Because of a small delay there was only 1 pre-Christmas delivery date available however the order was delivered in the week it was expected.
You have mentioned that the colour is not exactly what you were expecting. We have advised that you have a 14 day money back guarantee and can return the furniture if you are not entirely happy.
Please don't hesitate to contact us if you need any further help,
Kind regards
The Lounge Co.
Great sofa quality
Great sofa quality, very good comms, and good delivery service. Would recommend.
22 december 2023
Antwoord van The Lounge Co.
Dear Paul,
Thank you for your 5 star review. and recommendation.
We're pleased to hear that you're happy with our communication and the quality of your new sofa.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Antwoord van The Lounge Co.
Dear P A Smith,
Thank you for your 5 star review.
We're pleased to hear that you received great customer service and you're happy with the quality of your new sofas.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Trustworthy and great product/service.
Great product and customer service. Delivered perfectly on time. Very good value for money. Would highly recommend.
19 december 2023
Antwoord van The Lounge Co.
Dear Anthony,
Thank you for your 5 star review and recommendation.
We're pleased to hear that you had a great experience from The Lounge Co and that that your happy with the product and value for money.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Great
Placing the order was very easy, we had to wait 10 weeks for the custom made sofa, the delivery was delayed, but i contacted the Lounge and they fixed it right away.
12 december 2023
Antwoord van The Lounge Co.
Dear Bell,
Thank you for your 5 star review.
We're pleased to hear that you had a great experience from The Lounge Co and that we were able to sort out the delay to your delivery.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Best sofa shop I know: price, style and comfort
After spending hours in John Lewis and other sofa shops trying all the Swyft sofas we've learned that sofas can be either comfortable or stylish. Really hard to find a mix of the two and definitely near impossible if you're looking for a sofa before xmass and it's November.
That was until we stepped into The Lounge Co shop in Islington London.
Paulina at the shop was a fantastic help in the process and promised the sofa would be with us for Christmas. It's here now in all is evening teal velvet glory with the chaise longue taking up most of our small Walthamstow living room but we love how comfy it is!
20 november 2023
Review zonder uitnodiging
Antwoord van The Lounge Co.
Dear Pawel,
Thank you for your 5 star review.
It's great to hear that the help you received from Pauline in store was fantastic and that you're so pleased with your new sofa.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Antwoord van The Lounge Co.
Dear Chris,
Thank you for your 5 star review.
It's great to hear that you received good service and delivery and that your chairs are very comfy.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
My order was dealt with very quick and…
My order was dealt with very quick and happy with the product quality and chair.
I had the Joshua Chair in Birds of Paradise (Teal), absolutely stunning.
Thank You
11 december 2023
Antwoord van The Lounge Co.
Dear Adele,
Thank you for your 5 star review.
It's great to hear that your order was dealt with quickly and that you're happy with the product quality.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Fantastic sofa & service
Great sofa, looks and feels fantastic & comfortable.
Store experience of trying the sofas out, fabric swatches and ordering was also made very smooth and enjoyable by Momo & the team at the Chiswick store.
27 november 2023
Antwoord van The Lounge Co.
Dear Bradley,
Thank you for your 5 star review.
It's great to hear that you're so pleased with your new sofa and that you had an enjoyable ordering experience in our Chiswick store.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Quality furniture
Quality furniture, nice helpful people in-store and a timely delivery.
22 november 2023
Antwoord van The Lounge Co.
Dear Melanie,
Thank you for your 5 star review.
It's great to hear that you had a good experience in store and delivery was timely.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Lovely range and outstanding customer service
This store has a lovely range of furniture. Helen, at the Chiswick store, who helped me with my purchase was welcoming, professional and so helpful. I have highly recommended this shop to friends, one of whom purchased last week and phoned me to thank me for the recommendation as her experience was similar to mine.
Thank you Helen and I wish you all a lovely Christmas
6 december 2023
Antwoord van The Lounge Co.
Dear Maureen,
Thank you for your 5 star review and recommendation.
It's great to hear that you had a good experience in store and were happy with our range of furniture.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Pleased with sofas but delivery cost excessive
I am really pleased with my new sofas however I do feel there could have been better communication in terms of updates on expected delivery.
The delivery cost is excessive!
21 november 2023
Antwoord van The Lounge Co.
Dear Marcelle,
Thank you for your 5 star review and feedback.
It's great to hear that your pleased with your new furniture.
Our Customer Experience Manager has tried to contact you regarding your comments about communication to understand where this went wrong.
I can see that we emailed you after placing your order to confirm the lead time for your order and to let you know that the courier would be in touch when your furniture was ready. The furniture was completed earlier than the stated lead time. The courier contacted you to book delivery on receipt of the furniture, delivery was booked and an estimated delivery timeslot was communicated before delivery.
We take on board your comments about the delivery costs however the costs are subsidized.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
The sofas I received were amazing very…
The sofas I received were amazing very comfortable and well made. One was slightly damaged in delivery, but one call to customer service who were amazing and they took care of everything, even updating me all the time so never had to chase. Would definitely recommend The Lounge Co., and will sure to use them again in future.
20 oktober 2023
Antwoord van The Lounge Co.
Dear ValeKnight,
Thank you for your 5 star review and recommendation.
It's great to hear that your so pleased with your new furniture. We're sorry that your furniture arrived with slight damage but are pleased that we were able to resolve this and that the service you received from The Lounge Co. was amazing.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Great service
Great service. Original delivery was 12 weeks but only took 8. The lads were friendly and helpful and took all rubbish away. Lovely comfy sofa.
5 december 2023
Antwoord van The Lounge Co.
Dear Anne,
Thank you for your 5 star review.
It's lovely to hear that you received your order earlier than expected, the delivery team were friendly and helpful and you received great service.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Amazing customer service
I went to The Lounge Co. Islington to order a new sofa and was so pleased with the service I received. Paulina and Evrim went above and beyond to make the experience so pleasant. The fabric I wanted ran out but they went out of their way to accommodate and help me choose a different fabric.
Thank you to them both - I am so grateful!
5 december 2023
Review zonder uitnodiging
Antwoord van The Lounge Co.
Dear Rishi-Ryan,
Thank you for your 5 star review.
It's great to hear that you had a pleasant purchasing experience and that the team went above and beyond to help.
We hope you enjoy your new furniture when it arrives.
Kind regards
The Lounge Co.
Excellent in every way
We bought a modular Imogen sofa and four Floyd chairs from The Lounge Co. Everything is very well made to a high quality and looks great. Storage, delivery and sales support were excellent. I'd definitely recommend The Lounge Co to family and friends and we will buy more furniture from the company in the future.
17 november 2023
Antwoord van The Lounge Co.
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Highly Recommended Sofa Ordering
We ordered a customised sofa in mid October. I was happy how we could choose different shapes and fabrics for the sofa.
The website said it would be arriving by December, but I got it much earlier in late November! The delivery team was also very helpful and friendly. Highly recommend!
30 november 2023
Antwoord van The Lounge Co.
Dear Heather,
Thank you for your 5 star review and recommendation.
It's great to hear that your pleased with the variety of fabrics and shapes of our sofas and that everything went well with your order.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Very happy with the quality of our sofa…
Very happy with the quality of our sofa and chair.
15 november 2023
Antwoord van The Lounge Co.
Dear Deb,
Thank you for your 5 star review.
We're pleased to hear that your very happy with the quality of your sofa and chair.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Antwoord van The Lounge Co.
Dear Hala,
Thank you for your 5 star review.
It's great to hear that everything went well with your order and that your happy with the quality of our products.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
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