Steve Peberdy did a repair on our Parker Knoll leather arm chair. So punctual, polite and very knowledgeable. He kept us informed as to what he was doing and we couldn’t be more happy with the resul... Toon meer
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We had a problem with a mark on a Duresta Sofa. The technician (Rob) was absolutely fantastic and sorted it out in no time. Professional, courteous and knowledgeable - couldn’t ask for more.
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I went into the Chiswick store this afternoon and had the worst customer experience. When we walked in, the lady at the counter looked at us in a confused way and didn't say hello. In fact she ignored... Toon meer
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After spending hours in John Lewis and other sofa shops trying all the Swyft sofas we've learned that sofas can be either comfortable or stylish. Really hard to find a mix of the two and definitely... Toon meer
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Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Love at first sit. That’s what The Lounge Co. is about - creating fabulous looking sofas for you to fall in love with, even more when you fall into one. We at The Lounge Co. know what makes a great sofa. We’ve got the best furniture makers in the country for starters; we’re part of a group which includes Parker Knoll, G Plan and Duresta, and have been making fantastic quality sofas and chairs for decades - it’s safe to say we know our stuff. Our craftsmen have tested and tweaked every one of our twelve sofas and six chairs over and over again to get them just right. Our frames are thoroughly thought through, made in the UK and guaranteed for 10 years.
Contactgegevens
1 Hampton Park West, SN12 6GU, Wiltshire, Verenigd Koninkrijk
- 01225 792 333
- customercare@theloungeco.com
- theloungeco.com
4,6
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2K reviews
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Quality products at reasonable prices
From the very first call the operator gave very good advise she was professional, knowledgeable and had a good understanding of matching and coordinating fabrics and colours.
28 november 2023
Antwoord van The Lounge Co.
Dear Paul,
Thank you for your 5 star review.
It's great to hear that your were pleased with the advice given when you purchased and that your happy with the price and quality of our products.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
1st sofa arm fell off 2nd sofa center collapse
Truly disgusted with service after 1st sofa arm fell off ...now the 2nd sofa the centre section now held together with 2 brackets and glue £1.900 for the privilege and to get blocked on Facebook disgusting no one called to ask if I was happy nothing shameful service
At no point have customer service even tried to contact me ...my sofa isn't the same it's held together with glue and brackets ...the centre support was broken ...I've pictures of it I can feel the springs at the back support .....I could add more but what is the point they are not ...interested in my purchase or the problems I have ...DISGUSTED SO MUCH FOR THEIR GUARANTEE....
1 december 2023
Review zonder uitnodiging
Antwoord van The Lounge Co.
Dear Pamela,
Thank you for your feedback.
Our Customer Experience Manager has called to understand your complaint.
You purchased your sofa in early 2017 and reported within the first few months that one of the arms of the sofa was loose, this was quickly resolved. We replaced the sofa later that year to resolve the complaint.
You contacted us in October this year to report a creaking noise from the sofa. As per our 10 year frame guarantee, we arranged for a technician to visit and to resolve the issue. The technician reported that the staples had failed on the front rail and completed a repair. We contacted you by email once the technician had attended to confirm that the technician had completed the repair. No further issues with the sofa have been reported.
We can see that your complaint was acted upon on the day that you reported the fault and a technician visited within 7 working days to repair the sofa. We contact you by email on the day of the repair to confirm that the repair had been completed.
You have agreed that the fault has been resolved. We have explained that sofa frames are made up of lots of pieces of wood, which are held together with screws, glue, staples and brackets, the technician has re-secured the rail in the same manner.
Please be assured that your sofa is still covered by the frame guarantee, should there be any further problems.
Kind regards
The Lounge Co.
Antwoord van The Lounge Co.
Dear Deborah,
Thank you for your 5 star review.
It's great to hear that everything went smoothly with your order.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
The order from lounge co came on time…
The order from lounge co came on time and the product was in good condition. This is a marked improvement on the last order which took 6 months to make and then went missing! A huge improvement in service, well done Lounge Co and thank you
21 november 2023
Antwoord van The Lounge Co.
Dear Bridget,
Thank you for your 5 star review.
It's great to hear that everything went well with your order. We're pleased to hear that you've noticed a huge improvement in our service.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
good service
From choosing to delivery was expertly done
Chiswick shop was great helped us choose they had great knowledge
Delivery was 4 weeks early
Had to be left in hall as legs needed to be taken off went in very easily at that point reassembly was no problem at all
One damaged leg on Delivery told shop one week later new leg arrived
Went for 4 seater lola in leather
Very pleased
21 november 2023
Antwoord van The Lounge Co.
Dear Lee,
Thank you for your 5 star review.
It's great to hear that your very pleased with your new furniture and that everything went well with your order.
Kind regards
The Lounge Co.
Poor quality of the cushion interiors
Poor quality of the cushion interiors. They go very saggy and soft after a couple years of use. However, these only have 1 year warranty (I wonder why), so they change you on average £150 per cushion interiors to replace them. Unfortunately they replacements are as poor quality as the originals so you have to spend money every 2 years to keep the sofa comfortable
17 november 2023
Review zonder uitnodiging
Antwoord van The Lounge Co.
Dear Fredrico,
Thank you for your feedback.
We're sorry to hear that you are unhappy with the interiors for your sofa. I can see that you have had the sofa for 5 years and in that time we have replaced the interiors once. All of our interiors are tested to ensure they exceeds industry standard's. The longevity of the interiors will vary based on the individual use and conditions.
We monitor our complaints closely and have not noticed any trends in failures of seat interiors.
Kind regards
The Lounge Co.
Antwoord van The Lounge Co.
Dear Helen,
Thank you for your 5 star review.
We're pleased to hear that you received excellent service and that your new chair is beautiful.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Ahead of schedule!
Love our sofas! They fit perfectly in our new home. Incredible price & they arrived ahead of schedule! What's not to love?
1 november 2023
Antwoord van The Lounge Co.
Dear Jordan,
Thank you for your 5 star review.
It's great to hear that you love your new sofas and that everything went well with your order.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
High quality items
High quality items. Sofas are very cosy and delivery was professional.
I emailed Lounge Co a few times regarding a change of address and change of delivery date and they were prompt and helpful in all their replies.
30 oktober 2023
Antwoord van The Lounge Co.
Dear Rebecca,
Thank you for your 5 star review.
It's great to hear that you're happy with the quality of your new sofas and that delivery went well. We're pleased to hear that the customer service team were helpful and prompt when dealing with your enquiries.
We hope you enjoy you furniture.
Kind regards
The Lounge Co.
Great range and quick service
We visited lots of sofa shops and sat on A LOT of sofas. We found what we were looking for at The Lounge co and it was cheaper than some of the other options too - good value for money.
The delivery arrived exactly as expected and on time.
I'd have preferred a slightly wider range of fabrics and colours. But otherwise it was a great experience.
23 oktober 2023
Antwoord van The Lounge Co.
Dear BasherLondon,
Thank you for your 5 star review.
It's great to hear that everything went well with your order and that your happy with the value for money of our furniture.
We hope you enjoy you furniture.
Kind regards
The Lounge Co.
Lola Sofa Delivered Early & Great Quality
Ordered free fabric swatches, which arrived very quickly. We were told 12 weeks delivery but was ready in around 7 weeks. Delivery was on time with plenty of updates during the delivery day.
1 november 2023
Antwoord van The Lounge Co.
Dear Rob,
Thank you for your 5 star review.
It's great to hear that your pleased with our service and the quality of your new sofa.
We hope you enjoy you furniture.
Kind regards
The Lounge Co.
Beware - dreadful delivery times
I ordered a sofa bed from this company on 11 July 2023 and was quoted an approx delivery of 5 weeks (around 14 August)
They then contacted me and said it would be delayed until W/E 13 October. (They offered 10% discount for such a long delay)
They then contacted me again and said it would be delayed further until 23 October! Over 4 months waiting for a sofa bed to be delivered. Completely unacceptable
I had no confidence in them meeting the new date so I cancelled the order and bought a sofa bed from a competitor and it was delivered in less than 3 weeks
11 juli 2023
Review zonder uitnodiging
Antwoord van The Lounge Co.
Dear James,
Thank you for your feedback.
We apologise for the experience that you have had with the supply of your order. We would like to reassure you that this is not our normal level of service.
Most of our furniture is made in our own factories however sofa beds are made by a specialist sofa bed manufacturer. Unfortunately, our manufacturer has had significant operational challenges which has caused the delays that you experienced. We understand how disappointing this is.
We’re pleased that you were able to source a suitable alternative.
Kind regards
The Lounge Co.
Fantastic chairs
Fantastic chairs. Some issues with delivery damage but the team at TLC were excellent, responsive, professional and stuck with us until the problem was fully resolved. Sometimes things go wrong, and thats when you see a company's true colours. TLC came through and we love the chairs. Good quality, look great. Thank you to the team for great support.
1 november 2023
Review zonder uitnodiging
Antwoord van The Lounge Co.
Dear Douglas,
Thank you for your 5 star review and feedback.
It's great to hear that your so pleased with your chairs and despite some problems you are happy with the service you received.
Kind regards
The Lounge Co.
Over the moon with our sofa
Over the moon with our sofa from the Lounge Co.
Great service all round from ordering to delivering !
1 november 2023
Review zonder uitnodiging
Antwoord van The Lounge Co.
Dear Peter,
Thank you for your 5 star review.
It's great to hear that that your over the moon with your sofa and that you received great service.
Kind regards
The Lounge Co.
Good quality
Good quality, but took a few weeks longer than the stated time. An order update email on late or delayed items would be good.
23 oktober 2023
Antwoord van The Lounge Co.
Dear Ross,
Thank you for your review and feedback, we take on board your comment around communication and will look at ways to improve this.
We're pleased to hear that you are happy with the quality of the furniture.
We apologise that the furniture was a little later than expected. We give you an estimated lead time when you place your order, this is for guidance only. Our sofas are handmade to order, and whilst we make every effort to ensure lead times are maintained, on occasion we may need to delay your order to ensure it meets our quality standards.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
So Comfortable
Staff in store were so helpful. This is the second sofa we’ve purchased from The Lounge Co. It’s so comfortable and we love it. Delivery was much sooner than expected, which was great!
19 oktober 2023
Antwoord van The Lounge Co.
Dear Clare,
Thank you for your 5 star review.
It's great to hear that the store was helpful, delivery was sooner than expected and that you love your new sofa. We'll be sure to pass on your feedback.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
A good sofa but bad communications around delivery
Staff were helpful when we chose our sofa in the Chiswick store. Communication while we were waiting for delivery of the sofa several weeks later was more frustrating, as it wasn't ready in the week they had told us it would be, and they seemed unwilling to commit to a day it would be ready, passing responsibility to the courier.
The couriers themselves were even more frustrating, and I would strongly suggest LoungeCo switch supplier for this. We got two inaccurate messages from Rhenus the courier on the day of delivery, making us wait at home for a delivery that didn't arrive. When I called the driver directly, he was miles away and still had several deliveries to make before ours - he was equally baffled by his office giving us such inaccurate information. He and his colleague delivered and set up the sofa perfectly, however.
The sofa seems great thus far but it's only been a couple of weeks so you'd have to check with us in a few years to see if it's stood the test of time...
16 oktober 2023
Antwoord van The Lounge Co.
Dear Chloe,
Thank you for your review and feedback.
It's great to hear that the team in Chiswick were helpful and that the sofa seems great.
We're sorry to hear that you felt our communication around delivery was bad. Our sofa's are made to order on a just in time basis. We give an estimated lead time on the website when you order but we will not be able to give an accurate date for delivery until the furniture is complete. Our couriers send a booking SMS when they receive your furniture.
Our Customer Experience Manager has reached out to try and understand what went wrong with your delivery so that we can try and make improvements in future.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Excellent Customer experience from start to finish!
I want to start this review by expressing how much i hate choosing sofas! I am clueless when it comes to fabric choice, size, style etc. My old sofa was looking a little shabby and dated so I couldn't put the hunt for a replacement off any longer. Google searched sofas and I discovered the Lounge Co.
Went along to their Showroom in Chiswick, West London. I was greeted by Helen and Momo. They both made an experience I was dreading a real pleasure. They really knew their stuff and seemed genuinely invested in my project. If anybody from the Lounge Co reads this review, could you be sure to pass my thanks onto the guys at Chiswick as they went above and beyond!
Dealing with The Lounge Co has been seamless. From placing the order to taking delivery has gone without a hitch. If you're thinking of trying these guys out I would recommend you do so!
20 oktober 2023
Review zonder uitnodiging
Antwoord van The Lounge Co.
Dear Dan,
Thank you for your 5 star review.
It's great to hear that your received excellent service, we'll be sure to pass on your comments to the team in Chiswick.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Outstanding experience, great furniture.
Staff were wonderfully helpful, the item arrived right on time and exactly as ordered. An all around tremendous experience :)
25 september 2023
Antwoord van The Lounge Co.
Dear Matt,
Thank you for your 5 star review.
It's great to hear that you're so pleased with your experience and that the furniture is great.
Kind regards
The Lounge Co.
High Quality & Great Value
Once again The Lounge Co. made and delivered our order on time and to the high standards we have come to expect. Bravo - won't be shopping elsewhere.
11 oktober 2023
Antwoord van The Lounge Co.
Dear Charles,
Thank you for your 5 star review.
We're pleased to hear that you've had a great experience.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
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