The Luxe Nomad Reviews 382

I made an enquiry on one of the Fenix Furano rooms and Jessica Batubara was not only prompt in her responses, but also very proactive and friendly in answering all questions and guiding us through our reservation.

An has been extremely helpful in assisting the booking process. It was so much easier to book the right accomodation plan. Thank you!

Our experience booking rooms for our large group has been excellent and thorough since working with Niro! She has provided flawless and very responsive feedback and service, and she continues to go above and beyond coordinating and executing our requests. I highly recommend working with her!

Our 3rd time booking with Luxe Nomad! We cannot recommend them enough! Always going above and beyond what their customers needs. Thank you, Jan for your patience and assistance in this trip! Till the next time!

Great and efficient booking experience for my next trip at the Vale. Many thanks Gladys!

A big shout out for the wonderful service I received from An Nguyen at The Vale in Rusutsu. I left a small bag in the room after checking out and An found and arranged for my lost items to be returned to me in Sydney.
I have stayed in The Vale several seasons and look forward to returning many more times. Thank you An and the staff at The Vale for making my ski trips memorable.

Our entire experience with the team at The Luxe Nomad has been fabulous. The team communicate really well, are genuine and helpful and reply always in a timely manner. Our trip was amazing and we are currently enquiring for our next one! I highly recommend Jan C - he was warm and wonderful to communicate with - and as a result we had a brilliant family holiday - first time in the snow with our boys! The private car transfer organised was easy, our driver was lovely. Shout out to the team at Intuition Niseko, especially Dorothy - they were all gems - and the accommodation was exactly what we were after. It's all these touches that build a really memorable trip. Can not recommend enough and we mention The Luxe Nomad at every opportunity. Well done team! And - thank you!

Big thanks to Gracie Acdal for being so helpful even before my stay! She answered all my questions about the hotel and the area quickly and clearly, which made planning much easier.
Really appreciate the help with arranging luggage delivery too — everything was explained well and felt super smooth, which gives me peace of mind before arriving.
Gracie Acdal has been friendly, responsive, and easy to deal with. Great first impression and I’m really looking forward to staying!

Niro is very kind and helpful! =)

Vince (Vincent) delivered an exceptional level of service in assisting us with our upcoming Niseko trip. He was the epitome of gracious hospitality, thoughtful, responsive, knowledgeable, and attentive in a way that made the entire experience feel effortless and truly bespoke.

Vince went above and beyond and handled every detail with such care and professionalism, while also bringing a warmth that made us feel genuinely valued. His ability to anticipate needs, provide thoughtful guidance and amazing recommendations, and ensure everything was arranged so smoothly made a remarkable difference in our planning experience, making us feel more excited about our Niseko trip!

Cut my holiday stay short by a week at Always Niskeo, Gracie was very helpful with my new checkout date and informed the front desk of my late checkout request :)

Exceptional customer support and very timely follow-up on any request. Outstanding service.

The staff An Nguyen of Nisade reservation team is very helpful and patience of our booking even we have not confirm to book before.
It is very important that the staff can help the customer to answer the questions that the customer not sure or want to clarify. So An can do this, thank you !

Superb experience trying to book a room at Vale Rusutsu. Jessica was prompt and patient in helping to arrange the rooms. Changed my dates multiple times and she was quick and pleasant in responding to my request.

⭐⭐⭐⭐⭐ Excellent booking experience!

My reservation experience with Nisade has been absolutely excellent. From the very beginning, Madame Johanah Tabay was incredibly attentive, kind, and professional. She handled the entire booking process with great efficiency and was always available to answer my questions quickly and clearly.

Her support made the whole experience smooth and very pleasant. Thanks to her help, everything was perfectly organized.

We are already very excited and looking forward to arriving and enjoying this wonderful place. Thank you for the outstanding service!

I would like to share my experience dealing with the Reservation Dept , Ms.An. She have been so helpful to help out on my confirm booking of a property in Furano to another of their property in Rusutsu despite I have made deposit of our stay.

I am very appreciative of her help and the efficiency of her works to get the changes made on my booking within a couple of hours of our tele conversation after receiving her call. Definitely looking forward to our stay in coming December.

Many thanks.

Wonderful service, and very quick response to questions . Accommodation was great and well taken care of.

The entire enquiry and booking process was smooth and efficient. Niro was especially helpful and I was entirely able to feel the hospitality warmth Nisade has come to represent. Excellent!

After a small glitch in making our booking, Niro from the reservations team was exemplary in resolving the issue.
He was efficient, prompt and friendly in handling the situation and a pleasure to deal with.

Making holiday bookings in overseas locations are often subject to various problems, having a team that are able to make the process less stressful is invaluable.
Well done!

I send enquiry to ask when I able to book the ski resort, The Vale Rusutsu in Hokkaido ahead in advance even they already close for the “ early bird” booking. An Nguyen kindly send me a “CODE” that I eventually able to make reservation. I really appreciated and on top that later when I asked for upgrade the room type and add extra person, she is really helpful.
Thank you