theorthofitstore.com Reviews 

Total scam, unworthy of any stars. I'm out $100 for two pairs of shoes that appear to be made out of hard plastic and burlap. Orthofit is a copycat of Orthofeet. Buyer beware, with a tiny bit of research beforehand, I would have seen that this is a rip off, that while they say "returns are easy," they are actually impossible.

Well, it's like they say, ''There's no fool like an old fool''. And I am certainly 'old' (78). I found these shoes on the internet and was very impressed with the 'actor' posing as a foot dr. HA!!
I ordered these cheap crappy shoes from what I found out was China!! What a joke. They are so poorly made they probably could make my feet problems worse! I have tried and tried to send them back but it's almost impossible. DON'T, I REPEAT DON'T WASTE YOUR $$ BY ORDERING THESE FAKE CRAPPY SHOES. I hope I can help even one person save their hard earned $$.
God Bless and try to have a wonderful day.

I have to agree with everyone on these reviews. This is a scam company. Even when you want to return your items, they make it seem they are doing you a favor of by giving you a discount and will not acknowledge that you don't want a store credit but your money back. I have sent 4 emails requesting my money back. I have come to the conclusion they will never return your money. LESSON LEARNED. I do believe this. Companies that take advantage of people will only reap what they sow later.

Customer service is a disgrace and will give a full refund on sneakers I did not like.

Stay as far away from this outfit as possible. Poor quality and VERY untrustworthy web site.

Echoing what everyone else is saying. This scam outfit capitalizes on the legit orthopedic shoe brand Orthfeet. I had bought shoes from Orthofeet before and thought that was who I was dealing with. Then when my order didnt show up for 2 weeks ( promised 5-10 business days) I looked more closely at the shipping information and saw the boots I had ordered were coming from China and noted the name of the company. The boots arrived 3 days short of a month after I ordered them and they were not at all as advertised. Poorly made, no support, and definitely not rubber, nonslip, soles. They felt like cheap house slippers.

I opened a ticket immediately with customer support and their AI bot offered me a credit on anything else in the store and to keep the shoes. I refused several times and said I wanted a refund. This went on for a while and I finally disputed the charge on my credit card. I got a refund from them, but dont know yet if this scam company will fight it. Somehow I doubt it based on the number of complaints they have with the BBB and online. They know they're selling crap and stealing people's money.

It’s a fake Chinese company that sends you junk. The shoes are even fake. Do not buy anything from this company.

This company needs to be shut down! Customers are having the same issues: wrong size, company suggesting one size larger than street shoe, no returns, company offering ridiculous credits towards new shoes. Shut it down!

On 2/15/2026, I ordered the Winter Ankle Boots and Winter Comfort Men's with both products delivered on 3/11/2026. Because both of the pairs of boots were not as advertised, too narrow, the wrong size, extremely poorly made, inferior quality, and unstable (poor ankle support) I immediately sent an email to their Customer Service. While their response was prompt, their quality of service/attention to details was atrocious. In a series of more than seven emails and responses, the customer service staff repeatedly asked the same questions, avoided discussions of a refund, and to top it off, attempted to offer an additional 15 percent off with their "special deal" stating that I can keep the boots if I accepted the additional 15 percent discount. I responded I had no desire to keep the defective boots; I simply wanted a full refund. Customer service then responded the allowed time frame (30 days) for a refund had elapsed. I pointed out that even with their delay tactics, I was still, well within the advertised refund policy. The customer service representative then changed repeatedly to other individuals asking questions that I addressed multiple times to them in earlier emails. In the end, I informed the OrthoFit customer service that I would report them to the Better Business Bureau (which I did), at which time, they finally sent me instructions on where to return the products. OrthoFit does not have a warehouse in the U.S. and I was forced to mail the products to Zhejiang, China, moreover, I was responsible for the postal costs ($83.64). Ultimately, when I do get a refund, I am still losing money due to the shipping charges to China; however, their sheer flawed principle, attitude of their customer service, blatant false advertising, etc., I proceeded to move forward. **IF IN DOUBT, I HIGHLY RECOMMEND YOU CONSIDER WHAT TO EXPECT.**

I thought I was dealing with orthofeet and didn't realize it was a completely different company. Took over a month to get my shoes. When they got here they were way too small and completely different than what they looked like when I ordered them. They came from China and will cost as much to return as a cost to buy. If I can help one person with this review please do not buy from this company. Make sure you're at OrthoFeet and not ortho fit

Ordered shoes from orthofitstore.com and shoes were too
tight and uncomfortable. Tried the shoes in the house and
wanted to return the shoes. I am having the hardest time
returning the shoes. They wanted me to take a pictures of
the shoes and original packaging. I sent them the pictures
and all I got is that we will give you 20% discount for the
next time or just get 20% money back. This is not what the
website said. All I want is my money back and return the
shoes. They can't even guarantee. Horrible experience.

Attached is the email I received:

On Wednesday, February 18, 2026 at 09:54:20 AM EST,

Muhammad Adeel Afzal (OrthoFit™)

wrote: Hi , Thank you for
sharing your feedback regarding your recent order. I’m
truly sorry to hear that the product did not meet your
expectations. I completely understand how disappointing
this can be, especially after waiting for your delivery. We
truly value you as our customer and would love the
opportunity to make this right for you. Please review the
options below and let us know which one you would
prefer: Option 1 – 20% Store Credit (Keep the Product) We
can issue a store credit equal to 20% of your total order
value, which you may use toward any future purchase.
You will be able to keep the product, and the credit can be
used at any time as a thank-you for giving us another
chance. Option 2 –20% Partial Refund (Keep the Product)
If you prefer, we can issue a 20% partial refund back to
your original payment method. You may keep the product,
and no return will be required. Please let us know which
option works best for you, and we’ll take care of it right
away. Thank you for your understanding, and we look
forward to assisting you further. Best regards, Orthofit
Customer Service

Do not buy! They advertise false reviews on their website - I posted both a 1 star review and 2 star review of two different shoes but neither display on their site. They display high "TrustPilot" ratings directly on their website. They also promise quality product and relief from the foot problems I have - but wearing them made my feet hurt worse. They do not properly size their merchandise so they encourage "sizing up" - which still did not help because longer doesn't mean a better fit; they are very narrow. They sell the same thing under different brands/websites by advertising on facebook. Finally, they do not guarantee their product. If you want to return (and I've read of people who tried but had problems with that) you can't even wear them to find out if they are good shoes. You have to send them back just as you received them and at your own expense. When they get them back, I assume they can just say, "no". So it's good money after bad.
There should be consequences that they use false information to sell poor quality shoes to people who need RELIEF.

A complete rip off. They charge $60 for the shoes which they say are orthopedic which you can get on Amazon for $30. They come in a plastic bag cheap as hell too. The smell is horrific. The shoes are shipped from Illinois but when you try to return them you have to fill out a form and then ship it to them to China with a tracking number. The shipping to China is $30 with a tracking number, which is required, it $66. What a rip off. Let me return something that is complete garbage for more money than I paid for. This company should not be allowed to exist.

I ordered a pair of shoes for $59.95 and received them today and they are a complete waste of money. Cheap plastic soles, no support.and horrible material. I made a mistake and thought I was ordering from Orthofeet. I tried sending them a message online and it would nt let me put my info in then I called a number given and it was another scam to get $5.00 more. Do not buy from this company from China. Itwas very misleading as a US address was also used.I guess I'll donate. Shameful they dont care and can get away with this. I will be more careful next time. Lesson learned. I hope they enjoy their ill gotten gains.

Description of complaint:
Principal Address from Illinois Sec Of State on Orthofit LLC is 4230 N ORIOLE AVE NORRIDGE,IL 607060000. CORFIT CONSULTING LLC 4230 N ORIOLE AVE NORRIDGE, IL 60706. LLC File #16815667 I Ordered and received the shoes. The soles of the shoes are shiny and slippery , very dangerous ! The shoes has no support as it was being advertised, not at all what was shown on the website! I do not want to take a chance and wear them and slip outside! Company wants me to pay to return item shipped to "China". This info on return shipping out of the U.S. was NOT stated on their website prior to purchase. Cost to ship is almost as much as the purchase price. There are over 109 BBB Complaints on this company, including not crediting the refunds. I do not trust this business to refund my purchase. other complaints state they have not received their refund. The company is conducting false and deceitful advertising and business practices. Shipping label on package received shows shipped from 1055 Sesame St, Franklin Park, IL 60131. Email received from Tyler Adams OrthoFit to ship back to China, Name Mark DSA Address: Lane 1177, Jianlan Road, Meihui Street, Yinzhou, Ningbo, Zhejiang, China Phone 863127621098 Postal code 315100 I have purchased online all my life and never once have to return an item and pay for shipping to CHINA

This company is a total scam!! They have numerous complaints on Better Business Bureau and their products are fake!! I bought what was advertised as orthopedic shoes and what arrived was a plastic soles shoe with no orthopedic insoles. Wasn't told they'd be coming from China and the site says hassel free returns!! Lies, you don't get a refund and You are responsible for paying and sending them back to China!!!

The shoes are absolute crap, made out o f cheap materials. Return policy is a joke because you have to return them at your expense to China costing more than the shoes themselves. Stay away spend the money and shop at your local store.

The item I bought was not what was advertised. I was trying the pillow with extra neck support. The pillow was uncomfortable and instead of having a difference in height between the neck roll and pillow, the pillow just had uncomfortable and awkward stitching.

When I asked for a return I was told I could only ship the item back to China and it had to arrive back within 30 days to qualify. I was offered 15% back on an almost $100 pillow to “not go through the hassle of a return”. The return did state that I was responsible for paying the return, but it did not specify that you were not allowed to ship it to a domestic distribution site or that there was only one international address available that required the item to arrive within 30 days instead of just being postmarked within 30 days.

I wish I had checked the business more thoroughly before buying. Do not give them your business. There are better items elsewhere with transparent return policies and less predatory practices.

I would give them a minus 5 if available. Awful place to do business, customer service sucks. An extra pair of shoes was added on and when I try to cancel the order - there is no way to do so online. I emailed and they said "sorry already sent". Within 10 min - you already sent my order. Nonsense or a lie. Refused to cancel the order or refund my money. I don't expect the shoes to ever arrive as they are being shipped from CHINA. BUYER BEWARE - DON'T BUY FROM THESE FOLKS.... LESSON LEARNED - ONE OF THE REASONS I RARELY SHOP ONLINE.