theorthofitstore.com Reviews 

The shoes that I ordered never arrived. What did arrive 7 MONTHS after they were expected was a size 8 - 8.5 shoe. I had ordered a size #7. When I called to arrange a return, Orthofit informed me that I WOULD BE RESPONSIBLE for postage, irregardless that they were the one's responsible for the delays and error. I hung-up the phone, called my credit card company and had them reverse the charges. I gave the shoes away to someone who wears a size 8-8.5. When the company called me to complain and demand that I return the shoes, I told them the multiple errors were of their own making, that I no longer had access to the shoes, and I hung up the phone. For what it's worth, the person who I gave the shoes to says they are indeed very comfortable. However, Orthofit's Business practices are completely unacceptable. I would never order from them again, and I would dissuade others from buying because of their unacceptable business practices.

I received shoes in a bag with no tag after a couple of weeks time. They looked nice, but they are too narrow for me, a bit small, and too hard to put them on. There is almost no arch support or cushioning inside the shoe. The bottom is shiny and seems slippery - not like a typical shoe sole. If you need to return or exchange, it is at your expense to send to China. Also, they want to see all the packaging and tags on them (mine had no tag when I got it). They state that you must NOT have tried them on as this is unsanitary so they can't take them back once they've been tried on. Looks like it would be $30 cost to return, and they may not accept the return so why bother returning them, so I think I'm just throwing/giving them away. I want others to be aware so they don't make the same mistake I did.

Not orthopedic shoes. Cheap. There's no way to reviews on their website are accurate.

1/28/2025 update - The shoes finally arrived today and were as pictured and described. I canceled the dispute claim with American Express and upgraded the 1 star rating to 3. It would be helpful if the company provided more information with tracking, especially the location of the delivery. We live in Washington state and the shoes appear to have been delivered to Texas. However, when I tried to get info from the company on the delivery, the only info I received was that they had been delivered and to contact the USPS if I hadn't received them. Having never received a USPS tracking number, I was not able to do that.
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Original review: Very poor experience. Item was never delivered. I filed a claim with American Express and was glad to have used AmEx for the purchase.

First of all, I saw this online and the shoes looked great. I ordered one pair since I have difficult feet size 8. As I was getting ready to pay, it came up $10.00 off and I thought wow, it's reducing my shoe order $59.99 to $49.00 but I was so wrong. The order went through and as I looked at the paypal receipt they had charged me for two pair of shoes and they sent a size 5??? So I immediately sent a message to them and a Tyler answered the email saying we don't sent a refund until your shipment is delivered nor did he even tell me anything about their refund policy. Finally, I received them and they said that I was responsible for all shipping return costs. Which turned out to be $32.00 so you my refund really is only $17.00 but I returned them because of the principle and they don't care. I didn't realize it was from China because it didn't say that and the person who sent the shoes was from Los Angeles. Go figure so if you see Ortho Fit don't buy them unless you know with a 100% accuracy you won't be returning them. What a waste and awful customer service! Victoria Smith

I would give negative stars, if I could!!

Scam, China company and won't give a refund. It was my mistake for not "reading" between the lines. They give a lame excuse for not refunding, offering $8 and "good faith" $10 credit to their store.

They probably don't care about negative reviews and continue to scam folks who get sucked in, order and then have any issues with their shoes. Better find a friend who can use the shoes as you won't get any $$ back.

This store is a total scam. They are using the name Ortho to make your think they are OrthoFeet shoes but they are a very poor substitute for the real thing. Also their return policy is non existent. They will only refund you 5% of the purchase price. These are made in China.

Trash company with trash product and trash return policy. DO NOT WASTE YOUR TIME OR MONEY.
They did not want to give a refund on the shoes I bought because I TRIED IT ON. The shoes are beyond cheap, and extremely uncomfortable.

I disputed this with my CC company on 9/5/24. The representative from Orthofit kept emailing me ridiculous refund/store credit offers, I rejected them all, and told him that unless he was offering a full refund, don't waste
his time. This morning, 9/6/24, I have a email giving me full refund.

DO NOT BUY. I was duped into thinking this was an American company and manufacturer. I had to contact them as I hadn’t received any shipping notification. They get 1 star for responding and sending a tracking number. Once I checked that number, it was for a China courier. Crap!

I received the shoes and they are cheap, cheap, cheap knock offs of probably an American made shoe.

So, 2nd star is for the actual product arriving. But based on the other reviewers experience, I am not going to bother trying to return them.

Save your money!

-5 stars for this company. The worst quality plastic molded shoes straight from China you will ever come across! And you can FORGET trying to return them (at your own cost) because you’ll never get your money back! The company will tell you that because you opened the cheap plastic packaging (reeking to high heavens of chemicals) to try on the most uncomfortable shoes renders them “used”! Can you believe that?!? I had to call my bank to report this company as fraudulent. They credited my account for the amount spent. I also filed a complaint with the BBB along with about 17 other victims.
Steer clear of this company! They are thieves 😡