ThePhotoStick Reviews 

571
TrustScore 3 uit 5

2,8

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Beoordeeld met 5 van de 5 sterren

Thank you and I appreciate an unmatched customer service! The best I’ve had the pleasure to have met. You stuck through to the end and found a fix without leaving me in the middle of things. I’ll be l... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

This may be a premature review, because I broke my photostick off the usb part in the computer accidentally. I contacted CS today and they were quick to reply, take action and send me a replacement. V... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Habe für ca. 200 € (incl. Zoll, Versand etc.) diesen Photostick bestellt. Allerdings so einfach, wie beworben, scheint das alles nicht zu funktionieren! Da es auch ansatzweise keine (deutsche) Bed... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Habe den Stick auf der deutschen Website (mit Weiterleitung auf die Originalwebsite) für $ 188,00 USD (inkl. Shipping und Taxes) bestellt. In Deutschland kam noch eine Zollgebühr von 32,79€ hinzu. Sti... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Elektronicabedrijf

Geschreven door het bedrijf

Get ThePhotoStick or ThePhotoStick Mobile to easily and securely backup all your photos and videos and free up space on your phone or computer.


Contactgegevens

2,8

Gemiddeld

TrustScore 3 uit 5

571 reviews

5 sterren
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3 sterren
2 sterren
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2,8

Alle reviews

(571)

19 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

First try and loved the results

Got a 32GB stick to give it a try. My wife and I do a lot of nature photography and sometimes we only have our cameras. It’s hard to get the pictures off but with the photostick it was a breeze. We had a drone show I recorded on the phone but it was too big to message. Used the photostick to get it off the phone to my computer and was able to send the full video out. I highly recommend you try the PhotoStick if you really need a great backup and a secure way to get photos off your phone. Buying the wife one for her birthday because she keeps taking mine. This is definitely money well spent.

9 september 2023
Review zonder uitnodiging
Logo ThePhotoStick

Antwoord van ThePhotoStick

Hello Gene
Thank you so much for posting this review and letting us know that you are pleased with our product. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you. Thank you again for being a valued customer!

Sincerely,
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center

Beoordeeld met 1 van de 5 sterren

Pictures are awful

I have hundreds of photos on my photo stick. When I open a picture up to print it appears tiny on my computer screen. When I print the picture in a 4x6 … it is fuzzy/blurry. I have tried several different pictures. I have also tried Walmart and the same thing occurs. I am just sick about this because there are several that we wanted to print for a family reunion. It has the strangest info printed under each picture. (Example: EMy_FilesJEG1948My_PhotosEMy_Files1948My_PhotosIMG_5111. This is what is under all my pictures. The only difference is the photo number at the end. The JEG1948 is my Windows login name. When I loaded the pictures onto the stick, I followed the directions and everything worked great and it was fast. I was so excited to have them downloaded. The next day when I went to print a couple pictures and they show up about 1 1/2 x 2 on the screen and when they print they are blurry/fuzz. I am so sad about this. I wish I knew what to do to convert my pictures to the right size and clearness

17 augustus 2023
Review zonder uitnodiging
Logo ThePhotoStick

Antwoord van ThePhotoStick

Hello Jeanie
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center

Beoordeeld met 5 van de 5 sterren

Beyond expectations

I purchased a photo sick, 64 gig, about six months ago, and just left it in my drawer until last week. And put it in my computer reformatted it for Apple and download in my photos. I jacked the stick and behold when I tried to give my pictures again, the computer would not recognize the stick.
I don't know if the stick has a problem or if I did something to it. The bottom line is I contacted the company and they are sending a replacement. That is more than generous of them because I have absolutely no proof of purchase and they are actually just taking my word that it will not operate properly. I am grateful that they are resolving the issue in this manner. They should make commended and I will certainly recommend your product. Ed.

6 augustus 2023
Review zonder uitnodiging
Logo ThePhotoStick

Antwoord van ThePhotoStick

Hi Ed
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.

Sincerely,
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center

Beoordeeld met 1 van de 5 sterren

I started to use my 256 to load over…

I started to use my 256 to load over 40000 photos/videos after two and half days it finished but said I need another drive to finish the files still in my computer to finish the job. After many attempts to follow there instructions I finally called customer service and spoke to Matthew whos ideas failed even more. My second attempt of using two drives at the same time failed, so back to customer service and Jet who placed an order for this defective 256 stick. In the mean time Kori sent a message and suggested that I turn off my sleeper which had been off during all attempts to load files from my computer failed again Im currently trying to load the files again on one of the 128 sticks I have and after two and half days the process has only been able to load 47gb of 125gb available that is the slowest device ever. For the record I have downloaded all my files from my computer on to a 2TB external stick several days ago in just five hours....come on man whatst wrong with photostick The main reason I purchased these devices is because they are marketed as being able to load images in less than twenty minutes, and its ability to be used to share all my memories on my cell phone for all my friends to see when we are talking old memories. Im afraid that the 512 when I get it will take months maybe many months to backup my files.....

8 augustus 2023
Review zonder uitnodiging
Logo ThePhotoStick

Antwoord van ThePhotoStick

Hi Louis
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center

Beoordeeld met 1 van de 5 sterren

Don’t waste your money!!

Don’t waste your money!!!
It worked just once! and then, despite recognising it on a phone and me following directions, the memory stick became very red and flashing inside and did not proceed with any further action.
I could give zero stars, if it was an option.
Very disappointed as it was not cheap.

27 juli 2023
Review zonder uitnodiging
Logo ThePhotoStick

Antwoord van ThePhotoStick

Hello Lucja
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center

Beoordeeld met 1 van de 5 sterren

Ich habe mir zwei ThePhotoStick mit 128…

Ich habe mir zwei ThePhotoStick mit 128 GB gekauft. Keiner von den beiden kommt beim Backup über 9% hinaus, wird immer wieder abgebrochen. Was soll man mit so einem Stick, völlig wertlos. Ich musste dafür:

159,98 € 2x ThePhotoStick
7,99 € Shipping
23,76 € Zoll / Einfuhrgebühr
insgesamt:
191,73 €
Das ist sehr, sehr viel Geld dafür das nichts geht.
Jeder andere USB Stick hätte geradeaus um die 6 € gekostet.
Erfahrung macht klug.
Bitte Finger weg.

27 juli 2023
Review zonder uitnodiging
Logo ThePhotoStick

Antwoord van ThePhotoStick

Vielen Dank, dass Sie sich heute an uns gewandt haben. Klicken Sie bitte auf den Website-Link unten, um mit unserem Kunden- und technischen Support-Center verbunden zu werden. Einer unserer Agenten hilft Ihnen gerne weiter. Hinweis: Bitte halten Sie Ihre Bestellnummer bereit.
Danke
Rachel
Das PhotoStick-Bewertungsteam
ThePhotoStick-Support-Center: https://www.thephotostick.com/pages/support-center

Beoordeeld met 1 van de 5 sterren

stikket forbinder ikke til telefonen

stikket forbinder ikke til telefonen og det betyder at det ikke er brugbart. Og for omkring 1000 kr. skal det virke.
Når man kan et USB-stik for 50kr.

18 juli 2023
Review zonder uitnodiging
Logo ThePhotoStick

Antwoord van ThePhotoStick

Hello
Tak fordi du kontaktede os i dag. Klik venligst på webstedslinket nedenfor for at få forbindelse til vores kunde- og tekniske supportcenter. En af vores agenter vil med glæde hjælpe dig. Bemærk: Hav venligst dit ordrenummer klar.
tak skal du have
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center

Beoordeeld met 1 van de 5 sterren

Huge waste of money

This thing was a huge disappointment and an even bigger waste of money. My father recently passed away and I was desperate to save all my photos on my dinosaur Windows 7 laptop. After finally getting it to start downloading (which took about 5 hours) when it was finished I tried to view everything it downloaded and it told me my files were corrupt. I could not view anything on the stick, nor could I select anything so I could delete it. I tried to do a factory reset and start over but it will not delete the files. It’s going in the trash.

13 juli 2023
Review zonder uitnodiging
Logo ThePhotoStick

Antwoord van ThePhotoStick

Hello
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center

Beoordeeld met 5 van de 5 sterren

I made a mistake in my photostick order…

I made a mistake in my PhotoStick order yesterday and, thanks to Rachel, Jet and Melanie, the situation has already been resolved for me. If the PhotoStick itself proves to be half as good as the customer service, I will be well satisfied. Thanks so much guys for caring. 😊

13 juli 2023
Review zonder uitnodiging
Logo ThePhotoStick

Antwoord van ThePhotoStick

Hello Monica

Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.

Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center

Beoordeeld met 1 van de 5 sterren

Still waiting

I ordered this week's ago and according to the DHL tracker it is in the country at the airport 3hrs from me.I can't get a straight answer from them or the seller as to why it is in the country yet not delivered

9 juli 2023
Review zonder uitnodiging
Logo ThePhotoStick

Antwoord van ThePhotoStick

Hello Barb
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, as stated on our website under our shipping terms, all international orders can take up to 2-8 weeks for final delivery due to customs ports and their inspections times. This is why your package is "sitting" in your customs, as the package is going through the processing and once they are completed it will be delivered to your local post for final delivery to you.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center

Beoordeeld met 1 van de 5 sterren

JUNK.

JUNK.
If I have to do this much work, I don't need this thing.

5 juli 2023
Review zonder uitnodiging
Logo ThePhotoStick

Antwoord van ThePhotoStick

Hi Greg!
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center

Beoordeeld met 1 van de 5 sterren

I got a Omni photo stick for Christmas…

I got a Omni photo stick for Christmas and it’s junk. Tried several times to download my pictures off my iPhone and after several tries it only got a few of my pictures and when I went to look at what did download onto the stick they wouldn’t open. For the money we spent on the Omni stick I’m VERY DISAPPOINTED IN IT. Should be able to get our money back. It gets a F score from us.

18 juni 2023
Review zonder uitnodiging
Logo ThePhotoStick

Antwoord van ThePhotoStick

Hello Connie
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center

Beoordeeld met 1 van de 5 sterren

MY SECOND REVIEW

This is my second review.

The first PhotoStick was determined to be bad and was quickly replaced. However, when I couldn’t get it to work they quickly replaced it. Very good service.

But, the replacement was determined by their tech support to also be bad and are sending me another replacement.

Personally, I think it’s me not understanding how to use it not both bad sticks. Tech support should spend more time helping me with the interface between my phone and the stick.

I think their tech support just wanted to get me off the chat and said they’d send men a third stick.

Remember, “don’t expect different results from the same behavior”.

15 juni 2023
Review zonder uitnodiging
Logo ThePhotoStick

Antwoord van ThePhotoStick

Hello G. Richard
Thank you for your patience. I have personally reached out to your provided email. Please make sure my reply has not been sent to your spam folder, as they tend to get sent there.
Thank you
Rachel
Customer relations director

Beoordeeld met 1 van de 5 sterren

I purchased two PhotoStick 2.0

I purchased two PhotoStick 2.0. I have never used them. Today I attempted to use both of them. Each time I tried I got the same message, "PhotoStick is damaged. Throw away." What a scam! Do NOT purchase anything from PhotoStick.

14 juni 2023
Review zonder uitnodiging
Logo ThePhotoStick

Antwoord van ThePhotoStick

Hello Bob
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center

Beoordeeld met 2 van de 5 sterren

moving from Google drive to iCloud

moving from Google drive to iCloud, basically coz I can't backup iPhones to google. I tried google takeout, waste of time. When I seen an advert for PhotoStick omni I thought that was my saviour.I use iPhone and iMac, so not sure what its like with other operating systems. After numerous attempts I eventually managed to transfer my photos etc from the iPhones to the omni stick.when the omni stick is connected to the iMac I can view the photos. but when it comes to uploading the photos to my iCloud account, safari just crashes. Even when i attempt a couple of mb. Other reviewers are right about the follow on adverts. Just wish Id checked here before my purchase. Hopefully i'll learn this time.

12 juni 2023
Review zonder uitnodiging
Logo ThePhotoStick

Antwoord van ThePhotoStick

Hi Steven
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center

Beoordeeld met 5 van de 5 sterren

this company has a great product the…and peopl

this company has a great product the people
you work with are even greater

6 juni 2023
Review zonder uitnodiging
Logo ThePhotoStick

Antwoord van ThePhotoStick

Hello Bob
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.

Sincerely,
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center

Beoordeeld met 1 van de 5 sterren

Purchased 528 because I had 30,000…

Purchased 528 because I had 30,000 photos. Drained my iPhone and iPad before I could download all. Took over 10 hours. Went to see my pics on the stick. Took another 6 hours to retrieve them then went blank. Useless and a waste of $160. Don’t buy it!

4 juni 2023
Review zonder uitnodiging
Logo ThePhotoStick

Antwoord van ThePhotoStick

Hello Luette
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center

Beoordeeld met 1 van de 5 sterren

Pure garbage

The photostick omni is garbage. It never would load my pictures. And then it erased about a months worth of pictures off of my IPhone. And deleted all the dates. So, all my existing picture dates say yesterday. If I could of left zero stars, I would’ve. And of course no tech support. I spent 2 hours with Apple tech support getting my pictures back from the cloud.

29 mei 2023
Review zonder uitnodiging
Logo ThePhotoStick

Antwoord van ThePhotoStick

Hello Tim
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center

Beoordeeld met 1 van de 5 sterren

Unable to download photos

I got a Photostick mobile 2.0 and it cannot locate photos in Google photo. I contacted customer service who told me to contact Google. I have pictures in Google photo, Gallery and Amazon photo, none of which it could locate. The only folder of pictures I could choose was VZ media which are the pictures I download from my text messages. I bought this to transfer pictures from Google photo in my phone to a program on my computer which doesn't talk to Google photos, but I can't even use it for backing up my pictures.

19 mei 2023
Review zonder uitnodiging
Logo ThePhotoStick

Antwoord van ThePhotoStick

Thank you for reaching out to us today. Please click the website link below to be connected to our Customer Support Center. Please specifically ask to be connected to our senior technical support agent Jet, he will be happy to assist you. Please note, his hours are Monday-Wed. 8am-8pm Pacific time zone. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center

Beoordeeld met 5 van de 5 sterren

My 128 GB PhotoStick quit working and…

My 128 GB PhotoStick quit working and after contacting the support team and having trouble downloading the software they replacd the item with a new unit. My only hope is this unit does not quit after a while when I get my photos downloaded on it.

16 mei 2023
Review zonder uitnodiging
Logo ThePhotoStick

Antwoord van ThePhotoStick

Hi Ronald
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.

Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center

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