I had the misfortune to lose my diamond bracelet on a trip to London with my best friend. TH March settled my claim very promptly and professionally and replaced it with a new diamond bracelet.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I recently arranged insurance for my wife’s engagement ring with TH March, and the experience was excellent from start to finish. The team was professional, responsive, and very clear in explaining th... Toon meer
Bedrijf heeft geantwoord
I have been insured with T H March over 35 years and my policy included mysterious disappearances. When I made a claim recently they dismissed it and altered my policy so I could not claim for missi... Toon meer
Bedrijf heeft geantwoord
The true measure of any insurance company is their behaviour when a claim presents itself. My wife was devastated by the loss of her ring, but the efficiency and compassion shown by the team really h... Toon meer
Bedrijfsgegevens
- Juwelen- en horlogeverzekeringsmaatschappij
- Bedrijfsverzekeringsmaatschappij
- Tussenpersoon voor woningverzekering
- Verzekeraar
- Verzekeringsmakelaar
- Persoonsverzekeringsmaatschappij
Over TH March
Geschreven door het bedrijf
Trusted insurance advisors since 1887,
it is our mission to be the trusted expert to all our policyholders: providing specialist advice, helping to manage the risks of everyday life, protecting against the unexpected, and above all giving our customers dedicated support during a claim. After all, that's where customers feel they need us the most.
We offer a broad range of products to insure the things that are precious to you, including your home, valuable possessions, your health, your life and your business.
Widely known as the foremost insurance brokers for the jewellery trade, we are experienced in meeting the insurance needs of retailers, designers, manufacturers, makers, repairers and of course the jewellery and watch wearers and collectors, who are all part of the UK’s diverse and vibrant jewellery scene.
Furthermore, our expertise extends to commercial and personal insurance products and guidance to suit the needs and requirements of all kinds of people and organisations.
We see our vision as to protect and enrich the lives of our customers, employees, partners and business communities. We are here to support, guide and advise you. You don't have to just take our word for it. Visit our website and take a look at what customers say about us. Talk to us about how we can help you!
We offer a broad range of products to insure the things that are precious to you, including your home, valuable possessions, your health, your life and your business.
Widely known as the foremost insurance brokers for the jewellery trade, we are experienced in meeting the insurance needs of retailers, designers, manufacturers, makers, repairers and of course the jewellery and watch wearers and collectors, who are all part of the UK’s diverse and vibrant jewellery scene.
Furthermore, our expertise extends to commercial and personal insurance products and guidance to suit the needs and requirements of all kinds of people and organisations.
We see our vision as to protect and enrich the lives of our customers, employees, partners and business communities. We are here to support, guide and advise you. You don't have to just take our word for it. Visit our website and take a look at what customers say about us. Talk to us about how we can help you!
Contactgegevens
10/12 Ely Place, EC1N 6RY, London, Verenigd Koninkrijk
- 01822 668 000
- insurance@thmarch.co.uk
- thmarch.co.uk
4,1
Goed
847 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I recently arranged insurance for my…
I recently arranged insurance for my wife’s engagement ring with TH March, and the experience was excellent from start to finish. The team was professional, responsive, and very clear in explaining the cover and policy details.
1 augustus 2025
Antwoord van TH March
Dear Mr Kostas
We enjoyed reading your feedback on your experience arranging insurance through us here at TH March. We're delighted to read you found the experience excellent throughout, and the team were pleased to see your comments about their professional, responsive and clear service.
Thank you for the 5 star review.
Kind regards
Nat at TH March
Very straight forward and transparent…
Very straight forward and transparent process!
2 februari 2026
Antwoord van TH March
Dear Miss S.D.
It was great to read your feedback about your experience arranging your insurance. We're pleased that you found the process very straightforward and transparent.
Thank you for your 5 star review.
Kind regards
Nat at TH March
I had the misfortune to lose my diamond…
I had the misfortune to lose my diamond bracelet on a trip to London with my best friend.
TH March settled my claim very promptly and professionally and replaced it with a new diamond bracelet.
I am very happy with the service which I received and highly recommend TH March for jewellery insurance.
12 januari 2026
Review zonder uitnodiging
Antwoord van TH March
Thank you very much for taking the time to write about your experience with the claims team here at TH March. We're very pleased you were happy with the service and felt the claim was settled very promptly and professionally.
We appreciate your 5 stars - and thank you also for highly recommending the team here at TH March.
Kind regards
Nat at TH March
Very easy to use.
Everything very to use and understand. Would certainly use them again.
30 januari 2026
Antwoord van TH March
Dear Ian
We were very pleased to read your review about the service received while arranging your insurance. It's good to read that you found the process very easy to use and everything was easy to understand.
Thank you for your 5 star review.
Kind regards
Nat at TH March
Convenient policy change
I have been insured with T H March over 35 years and my policy included mysterious disappearances. When I made a claim recently they dismissed it and altered my policy so I could not claim for missing items
6 december 2025
Review zonder uitnodiging
Antwoord van TH March
Dear Mr Allen
We thank you for your many years of custom and are sorry that you have had cause to leave a negative review. We understand your disappointment and are here to help.
Mysterious Disappearance is such broad insurance cover (being cover for items lost without explanation) that it is unusual for insurers to include this on business insurance policies, but this is one of the many benefits of arranging Jewellers’ Block insurance via TH March – and it’s good to see we have been able to support you over many years. However, being such broad cover, it also means that when claims happen insurers must be quite careful in examining the limited evidence that is available. Supporting documentation, such as stock records, and a reasonable time period for notifying insurers of the loss are essential. Without this, it makes acceptance of claims very difficult.
As brokers, we are here to help support clients when there is a claim, and when given supporting evidence we are able to approach insurers to contest when claims are declined. Please know that the team are here to support you but, as discussed, they will need your help.
Likewise, when insurers make decisions about cover and those decisions need to be challenged, we as your brokers are here to support you. Following our team’s recent conversations with you, we’re so pleased we’ve been able to help resolve matters for you to your satisfaction.
We hope that this restores your confidence in the team here at TH March.
Kind regards
Nat at TH March
Applying for jewlery insurance was…
Applying for jewlery insurance was quick and easy
30 december 2025
Antwoord van TH March
Dear Lisa
Thank you very much for taking the time to write about your experience arranging insurance with the team here at TH March. We're very pleased you found it quick and easy and thank you for your 5 stars.
Kind regards
Nat at TH March
Greedy business - do not use. Bound to renew.
I took out an insurance policy for a year, which turned out to be set to auto-renew. Next year (i.e. now) - I noticed the outgoing transaction which I did not expect and have contacted support.
The agent was very helpful and offered a refund, but it was 50% less than the amount charged due to a £20 cancellation fee for cancellations made more than 14 days after renewal.
Normally that would be fair, but in this case it isn’t — the payment is taken 14 days after the policy starts, meaning that by the time I saw the charge, it was already too late to cancel without a fee (Got charged on 10th of December, noticed 13th (weekend), contacted on 15th).
At this point, I’d rather keep the policy for another year than lose both money and coverage.
Greedy and unreasonable business.
15 december 2025
Review zonder uitnodiging
Antwoord van TH March
Dear ZM
We’re sorry that you have been disappointed with your insurance renewal experience and that you have since not been responsive by phone or email in order for us to help resolve this.
The personal jewellery insurance that we arrange is not auto-renewable unless a customer has specifically asked for this. Our records indicate your request to set up an auto-renewing direct debit, along with the details needed. As this was your request, we followed this.
Prior to renewal we do of course still write to our customers with a renewal invitation, and for those whose payments are automatically taken each year, we remind them of this.
We’re pleased you found the agent very helpful when you contacted us about cancelling your policy. You will see from the many reviews both here and on reviews.io that the usual experience of customers is excellent, and we take great pride in the support that our teams provide. We understand that you let the agent know that you use a different email address to the one you provided to us, and therefore did not receive your renewal reminder. Unfortunately, this was outside of our control as we can only rely on the correspondence details provided by the customer.
Had you been able to review the email to the email address you’d provided, you would have seen the reminder about your bank account being debited automatically and instruction to advise otherwise before your renewal date, together with details of the 'cooling-off' period (14 days) and the details of the premium and charges retained once the cooling off period has expired. It is highly disappointing for us that because you did not receive these communications, through no fault of ours, you have the perception that we just automatically take money without permission and are greedy.
Although we followed correct procedure in terms of the charge for post-cooling-off premium payable, we have now explained your circumstances to your insurers as we would rather you were not reluctantly staying with TH March simply because you feel you cannot cancel. In this instance, as an exception, insurers have agreed to cancel the policy back to renewal date rather than the date you advised you wished to cancel - meaning a full refund. We have written to you again and tried calling you to explain this so you can decide either way if you continue to keep your policy running or you do cancel after all.
Whatever you decide, we will of course action accordingly. We do hope that you will reconsider your impression of us - as we’ve mentioned already, so many customers feedback both here and at reviews.io about their positive experiences of our support, particularly when they need it the most such as during a claim. Doing the right thing for our customers really matters to us. We appreciate you taking the time to provide your comments.
Kind regards
Nat at TH March
Very good company to work with.
Customer Service was excellent, and all processing was efficient.
Very good company to work with.
30 september 2025
Antwoord van TH March
Dear Peter
We were very pleased to read your review about the service from the team setting up your insurance for you. It's great to hear you confirm the processing was efficient, and the service excellent.
Thank you for your 5 star review.
Kind regards
Nat at TH March
Great company to deal with
Great company to deal with , staff are so helpful. Thank you
6 oktober 2025
Review zonder uitnodiging
Antwoord van TH March
Dear Denise
It's great to hear you think we're a great company to deal with, we do try our best to be helpful and make life easier for our customers.
We appreciate your 5 star rating.
Kind regards
Nat at TH March
Avoid this company..
Avoid this company...
They will take your money but when u want to make claim they won't pay you.
15 september 2025
Review zonder uitnodiging
Antwoord van TH March
We are sorry that you feel disappointed about the outcome of your claim.
Most insurance policies – no matter how specialist they are – do not cover valuables stolen whilst left unattended, particularly when left in high risk environments such as on a beach. When you purchased your March Guard jewellery insurance policy in the store, you were provided with a document called an “IPID” summarising things that are covered and not covered that explains the exclusion for items left unattended.
You will see from the reviews both here on Trustpilot and reviews.io that the usual experience of customers is excellent - particularly around hassle-free claims support and comprehensive coverage – and we take great pride in this, so are disappointed that your experience did not live up to expectations. The team work really hard on helping to achieve the right outcome when it comes to claims, and we are sorry that we were not able to help you in your circumstances.
Kind regards
Nat at TH March
Antwoord van TH March
Dear Elaine
We're delighted to read you found the insurance purchase process via our website easy. It's good to hear you are satisfied with the premiums quoted too.
Thank you for your 5 star rating.
Kind regards
Nat at TH March
Great customer service after jeweller recommendation
I was suggested TH March by the jeweller I purchased an engagement ring from and I couldn’t be happier with the service.
Joanna was extremely helpful and informative and processed my claim very efficiently. Very positive experience.
8 augustus 2025
Review zonder uitnodiging
Antwoord van TH March
Thank you for taking the time to write about your experience of obtaining a quotation and setting up your insurance with TH March. We're so pleased to read that you could not be happier with the service, and that Joanna's extremely helpful and informative approach was a very positive experience for you - to the point of being a 5 star score in your opinion!
Kind regards
Nat at TH March
Disappointed – fiancée’s engagement ring insurance refused over my past conviction.
My fiancée applied for insurance with T H March to cover her engagement ring – a ring I bought for her – nearly a month later and the application was declined solely because I have a conviction.
The conviction in question was the result of an accident over 5.5 years ago. It is now spent, and I’ve completed everything required of me. Regardless, they’ve refused cover on that basis, which feels unfair – especially when I wasn’t even the applicant.
On top of that, the website is difficult to use, asks repetitive questions, and the customer service is poor. They didn’t call back when they said they would, phone wait times are long, and their business hours mean you have to take time out of your day to deal with them.
Not impressed at all.
26 juni 2025
Review zonder uitnodiging
Antwoord van TH March
Dear Aiden
We’re sorry that you and your fiancée were disappointed that underwriters were not able to provide a quotation for your engagement ring.
Often the team member on the phone is not provided with a reason for personal jewellery insurance underwriters being unable to offer a quotation, therefore there is usually no confirmation to the customer of why a quotation was not provided. However, I can say that not offering a quote can be because of all manner of details such as occupation, convictions, security, value or types of items, or even missing important information to name a few, and insurers will also be looking at covering the “risk” as a whole picture, including details on the partner sharing a home with the applicant and even sometimes public information about applicants or businesses that is revealed when underwriters may conduct background checks.
There can be various reasons that one insurer will not offer to insure someone, compared to another insurer who can accommodate or specialise in certain criteria. Our team are usually excellent at coming up with solutions where they can, and I can see that they made some suggestions of alternative insurance firms to try. I hope that this was of some help and you have been able to successfully insure your item.
I can also see that although they did attempt to call back immediately when asked, as you couldn’t take the call it meant another one had to be scheduled in and on that next occasion they fell short of their usual high standards. I am very sorry to hear that and will be looking into the reasons for their delayed callback. Our personal jewellery insurance team offer various channels including email, live chat, online forms, as well as phone, and open and close later than the rest of the business in order to try and accommodate those working 9 – 5. We do like to monitor demand beyond those hours too, and occasionally have changed opening times when this has been warranted, so we thank you for your feedback about preferring alternative opening times.
Likewise, we are grateful for your feedback about the website, and as we are constantly looking at ways to improve the online journey, we will take what you have said into account. As you will see from most of the feedback both here and at reviews.io, the usual experience of customers is excellent - particularly for those who need us during a claim - so we are disappointed that your experience trying to obtain a quotation did not live up to expectations.
Sorry that we were not able to help you on this occasion.
Kind regards
Nat at TH March
Antwoord van TH March
Dear Laura
We appreciate you taking the time to write about your experience with the team here at TH March. Thank you for the 5 stars for the quick, efficient, friendly service!
Kind regards
Nat at TH March
Antwoord van TH March
Dear Mrs Noble
Thank you for taking the time to write a review of your insurance purchase experience at TH March. We continue to work hard to make the online service as easy as possible for our customers to use, so we are delighted you have given this and our service a glowing 5 stars!
Kind regards
Nat at TH March
TH March made life easy
TH March made life easy after what was a badly timed water ingress event which happened between exchange and completion of the sale of my house. Both they, the loss adjuster and my builder worked together efficiently to get the claim approved and the work finished 2 days before completion. Many thanks
26 februari 2025
Review zonder uitnodiging
Antwoord van TH March
Dear Jane
Thank you so much for taking the time to write about your recent claim experience. We're absolutely delighted to hear that the team here at TH March made life easy for you in what are usually difficult circumstances. It's pleasing to hear that you felt that your tradesman, the loss adjuster and our team worked together efficiently for you so that all ended well.
We appreciate your 5 star review.
Kind regards
Nat at TH March
Damage to solitaire diamond ring
Sadly I damaged my solitaire diamond ring whilst on holiday so had to arrange the repair solely by email and telephone until my return to the UK The staff I spoke with were all very helpful and efficient and the whole thing was dealt with extremely easily and completed within just a few weeks
Special thanks to Jade and Megan for helping everything to go smoothly
Barby - Bexhill
19 februari 2025
Review zonder uitnodiging
Antwoord van TH March
Dear Barby
It was a pleasure to read your feedback on your experience with our claims team recently. We're delighted to hear you felt we made it extremely easy for you, regardless of your distance and situation at the time. Thank you for commending our very helpful and efficient team, and for the 5 star review.
Kind regards
Nat at TH March
Personal attention
The personal attention was what made my experience with TH March great. Such a refreshing change to deal with a helpful human rather than AI!
18 februari 2025
Review zonder uitnodiging
Antwoord van TH March
Dear Maggie
We wanted to thank you for taking the time to write about your recent experience with the team at TH March. We're so pleased you feel that the personal attention is what makes the TH March experience so great, and it's good to hear you appreciated the helpful and human approach.
Kind regards
Nat at TH March
Antwoord van TH March
Dear Elizabeth
We appreciate you taking the time to provide your 5 star feedback and are delighted with your comment about the team's excellent service.
Kind regards
Nat at TH March
Quick response to e mails
Quick response to e mails. Proactive - when information required was not forthcoming from branch of jewellers contacted their head office and obtained the information without involving me.
7 februari 2025
Review zonder uitnodiging
Antwoord van TH March
Dear Susan
We are grateful for your feedback about the service here at TH March. It's always great to hear examples of our team's proactive service, and we're delighted that this has made for an easier experience for you.
Thank you for your 5 star feedback.
Kind regards
Nat at TH March
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