Thomas Exchange Global Ltd Reviews 

Friendly service
Good rates

Always a good experience when using the broker. Straight easy process to follow with a quick and smooth turnaround on orders requested via their website. Highly recommend.

I was persuaded to purchase the company's currency 'buy-back' service after a hard-sell in the Strand branch - only to find that they wouldn't honour this when I returned after my holiday with the surplus cash

Won't be using them again

Best rates offered, website/ ordering process easy to use will definitely use and recommend

Great value, friendly staff and prompt service

Went to Richmond Branch to buy US Dollars - with all necessary ID. Was asked all sorts of questions re where I was going, how long for, the date I was leaving - none of which is any of anybody else’s business.

Go next door to the Post Office - no questions asked.

Great rates. Great distribution of branches to collect cash for holidays. Always use TEG!

I ordered the currency online to collect from the shop and got email to say it was ready for the next day and the pick up was very easy with great customer service.

As always best exchange rates around.
Easy process to reserve currency on line ready to collect within 1 hour.

Easy to order online. Friendly person at Richmond office - quick prompt service. Always go here for any foreign currency.

Karen and the team are amazing. Always welcoming and with their 1000’s of customers remember my name. Great customer service. Could teach most retail/service businesses how to do it.

I asked for all large notes and received a quarter of the amount in $20 bills which are not accepted for local currency exchange in my holiday destination. Useless. I should have checked but we specified on the booking and again in store at collection, and the experience was rushed by police attending an incident between the staff and a homeless man while being served. Overall pretty poor from the Victoria branch.

The store was closed when I came to collect it and both, on their website and in-store working hours stated the store should have been opened. I ended up paying a little bit more to cross the road in the Strand Office in London. Poor customer service

Fast speedy service and a good rate of exchange

My present and past experience buying currency with you guys is always a good experience. Thank you so much

Sent my Argentina pesos on Thursday afternoon by special delivery postage. Money was in my account by Friday afternoon. At a good rate as per quote.
Flawless. Good communication from Paul too.

Had a terrible experience with the manager in the Strand branch few weeks back. His behaviour was absolutely deplorable and very aggressive. Not only did he blatantly lie about the money that he could exchange but handled us extremely bad in front of other customers. Funny thing is that he wrote to my office in the local area about providing the best rates as well as great customer service which is an absolute joke. I have written to the head office and informed my office about his disgraceful behaviour.