Thomas Exchange Global Ltd Reviews 

Had a terrible experience with the manager in the Strand branch few weeks back. His behaviour was absolutely deplorable and very aggressive. Not only did he blatantly lie about the money that he could exchange but handled us extremely bad in front of other customers. Funny thing is that he wrote to my office in the local area about providing the best rates as well as great customer service which is an absolute joke. I have written to the head office and informed my office about his disgraceful behaviour.

Ordered online. Collected in local outlet. No problems.

Staff are always polite and helpful
Rates are very competitive
Only use these guys/branch when I need currency

Had a very good experience again with Thomas exchange global. Excellent rates and really quick process to order online and collect at the local branch. Will definitely be returning for future currency needs and would highly recommend

Easy to order, speedy and friendly customer service. Very pleased

Competitive exchange rates, prompt response and good customer care.

Quick and very easy, great rate too! Thanks

Excellent. Nice and simple. Chap who served was friendly as well. Thanks.

My travel was booked very short notice snd i msnaged to get my euros super fast and at a great rate

Got the email to say my money was ready for collection, had the collection ref, went to collect and no money, no explanation at all, just said we will call you when it’s here…terrible service 90 mins wasted getting there and back and have to wait for a telephone call!

Quick process of ordering online and collect in-store. Best rates available. Thank you

Leave things alone.
The exchange office in Romford is brilliant.
Alan Keith is a pleasure to deal with.
He is welcoming, efficient and polite.

This has been my go-to place for euros ever since the closure of ICE at Waterloo station a few years ago; the rate is consistently very good/competitive, I like getting euros in person, and the central London Strand location is very convenient. On this occasion I'm ascribing it 3 stars [rather than 5] because upon arrival I was told that my laminated USA photo driving licence would not suffice, despite having used it on previous occasions and despite the fact that the website does not specifiy a UK driving licence. I had to return the next day with my passport – most inconvenient. Given that I am a regular customer, I was more than irked.

The gentleman who served me was not particularly helpful and I had to order online to get a better rate ….. that took exactly 5 minutes that was a waste of my time .

Quick and reliable service, order online for better rates

I would give zero stars if I could do it. I buy dollars when go to my home country where I exchange them to local currency. I decided to try and use Thomas Exchange Global a few months ago and bought $1500. A currency exchange bureau in my home country did not accept one of banknotes because it had a pen written mark. So I had to take $100 banknote back to the UK and expected them to exchange it to a clean one when I come there to buy dollars before my next visit to my home country. When I came to collect ordered dollars yesterday, they said that they could not exchange the banknote with the pen written mark because nobody would buy such banknote. A good service provider would always take a responsibility for own mistake rather than make a customer to pay for it!

Efficient. Quick