Nick was such a good help when I was booking my holiday. Made things feel straight forward and was patient while I struggled to make decisions. Would definitely recommend speaking with him if using tr... Toon meer
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First time booking with Traveltrek and can't fault it. Karan who was our contact was absolutely brilliant. He took time to look around and get us the best option for our dates and stay in Lanzarote.... Toon meer
Initially, I spoke with edmund he was very patient and helpfull in booking my holiday to tunisia. Everytime i had a query the team was helpfull calls were always answered over all a very good servic... Toon meer
We booked holiday with them and person call Tom sweet talking Next day call admin and they not helpful Within 24 hours no refund Charged wrong and saying human error or computer error We goi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Travel Trek is one of the leading ATOL-certified UK Travel Companies selling holidays since 2016 with excellent seller support. We do all the tailor-made packages flying from any part of the UK to any destination across the Globe. We do self-catering, bed & breakfast, half board, full board and all-inclusive packages at a very competitive price in the market. Our award-winning services consistently rank among the best agencies in the UK market. We book holidays based on budget-friendly and as per the client's requirements. Our top-notch services gave us more than 30% of retained customers. The best thing about Travel Trek is that we look forward to being customer-centric and following up with clients until they return from the holiday.
Contactgegevens
20-22, N1 7GU, Wenlock Road London, Verenigd Koninkrijk
- 02080504143
- info@traveltrek.co.uk
- traveltrek.co.uk
4,2
Goed
259 reviews
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Very poor performance by Traveltek!…
After not accepting Traveltrek’s quotation as too high I received a reduced quotation which I accepted then agreed a pay 50% the same day then a few weeks later received a final settlement which included the remaining 50% plus £47 for me and my wife going out and also returning home which I said I had’t agreed to when they said if I don’t pay it I will forfeit the first payment so I had no choice but to pay the increased costs!
When we arrived at the hotel it was clearly needing a refurbishment!
The holiday was fully inclusive and we had to cross a road to get to another hotel for all the meals and entertainment which was very poor!
The rooms were falling apart and it was supposed to be a fully equipped self service room but everything was falling apart of which I have many photographs and wasn’t clean!
We had no kettle and the TV only had foreign channels with no English speaking programs despite an engineer trying to program one, it appears there is no contract in place for BBC, ITV or Netflix!
I could go on and on but my advice is don’t use this company if you want a stress free holiday!
I tried to get hold of Barry Jones prior to our flight out and wanted to discuss the extra admin costs but he never came back to me!!
I have now read previous reviews and it appears Traveltrek have previous history on very poor service so don’t use them!
14 oktober 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Peter Rumbelow,
Thank you for sharing your feedback. We appreciate the opportunity to clarify some important points regarding your booking and experience with TravelTrek.
At the time of booking, all holiday details, including costs and any additional charges, were clearly communicated to you via phone and email. We always finalize bookings only after receiving explicit acceptance from clients, and then payment process is completed thereafter. In your case, we ensured the full invoice and ATOL Certificate were sent to you once payment was processed, providing transparency and confirmation of your booking terms.
Regarding your concerns about additional costs, we acknowledge your feedback and wish to clarify that any extra charges, were communicated beforehand. Payment of these charges was required to avoid forfeiting the initial payment, which was made clear to you at the time of booking and got your approval proceed with the booking.
Concerning accommodation and facilities, we rely on accurate and up-to-date information provided by the hotel providers. The hotel you selected had been reviewed and approved by you prior to confirming the booking with TravelTrek. We were not made aware of any dissatisfaction during your stay, and we encourage our clients to contact our in-resort support team immediately should any issues arise, so they can be addressed promptly. Unfortunately, we did not receive any communication from you during your stay indicating problems, which would have allowed us to assist you more effectively.
We are committed to providing transparent service and appreciate all customer feedback as it helps us improve. Please rest assured that we take your comments seriously and will continue striving to enhance our client experience.
Thank you for your understanding.
Best Regards,
Travel Trek Team
Knowledgeable and polite
14 oktober 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Elizabeth Jelley,
Thank you for taking the time to share your feedback and for rating us. We truly appreciate your kind words about our team being knowledgeable and polite. Your feedback motivates us to continue providing the best possible service, and we’ll keep striving to make your next experience a 5-star one.
Best Regards,
Travel Trek Team
24/7 customer support
24/7 customer support, that's a lol, contacted traveltrek to arrange 1 extra bag to be added to transfer and after 4 days of stress and being told they were looking into it and they were confident in getting this sorted, I have ended up having to pay £80 for a private transfer and they say the blame layed with suntransfers as they didn't have a larger vehicle, perhaps if they dealt with my request on day 1 suntransfers may have been able to sort something but all I kept getting is suntransfer are not answering their calls or messages or emails, why would ANY COMPANY deal with a company that does this? This is why I know they are down right liars, as a businessman myself I would not deal with any supplier that acts the way traveltrek accused suntranfers of acting, the facts are Abraham would not reply on WhatsApp, admin and Barry Jones seem incapable of answering emails and the only real assistance I got was from Joshua on day4 who then told me sorry but they cannot help. 24/7 support did not exist as from Saturday afternoon until Monday morning everyone refuses to answer any type of contact, seems strange that jet2, love holidays, Thomas cook and all other companies I have used can sort this in minutes yet traveltrek couldn't sort it in 4days . Don't think this lot could organise a pi55 up in a brewery with alcoholics, once they have your cash and your on holiday pray you don't have to contact this crowd for anything as their customer service is pathetic
30 september 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Aberdeen Sash,
We're sorry to hear about the frustration this caused you — We can completely understand how stressful it must have been trying to sort this out while on holiday.
Just to be clear on what happened: your transfer was booked with Suntransfers through us. As soon as you asked for an extra bag/vehicle upgrade, we passed this to them right away and kept chasing for an answer. Unfortunately, they came back confirming they couldn’t provide a larger vehicle. This was entirely their decision, not ours, and we had no option but to wait for their reply.
We know that doesn’t take away the inconvenience you faced, but it’s important to mention that the delay was not because we ignored your request — we pushed it forward from day one. We’ve raised your experience directly with the supplier so they can review how they handle such cases in the future.
Best Regards,
Travel Trek Team
Outstanding service from Sebastian.
Outstanding service.
I can't speak highly enough of Travel Trek, excellent communications but in particular of Sebastian. He was professional, helpful and always courteous. The entire experience, from the beginning to the end of the transaction was fantastic. Sebastian was friendly and efficient, and was not only knowledgeable but also took the time to address all my questions and concerns.
Thank you Sebastian.
18 september 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Sue Barnfield,
Thank you so much for taking the time to share your experience and for leaving us a 5-star review. We are delighted to hear that Sebastian’s professionalism, courtesy, and dedication made such a positive impact on your holiday booking journey.
At Travel Trek, we believe in providing clear communication and attentive support, so it’s rewarding to know that every one of your questions and concerns was addressed to your satisfaction. Your kind words will be shared with Sebastian, and we're certain he will be very pleased to know his efforts were appreciated.
We truly value your trust and look forward to assisting you again with your future travel plans.
Best Regards,
Travel Trek Team
Beware total scam artists
I've been reading the trust pilot reviews too late for me now. Every bad review in my opinion are bang on truthful. I booked a holiday for myself and my girls to go to tenerife. I had a fella called Alex totally lie to me saying the price given was the only price you'd pay then as soon as I paid on my card the other charges appeared. I told them that I wasn't aware of extra fees on top of what I had been charged but the push you into sending emails saying you agree with all their terms or you lose the money you've paid so you have to pay up or lose it all. Don't be fooled by the replies they put to these reviews as they are just as bad as politicians and try hit you with we are so sorry to hear that you have had a bad experience. I have learnt the hard way and I'll put it down to a loss now and tried my best to enjoy my holiday for my girls. Everyone I spoke to wasn't interested in listening to what I had to say so hopefully I can stop others booking through these absolute cowboys and scammer. BEWARE BEWARE BEWARE
4 augustus 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Tony Duane,
We are truly sorry to read about your recent experience and the concerns you have raised. At Travel Trek, we take all feedback very seriously, as it helps us identify where improvements are needed.
Please allow us to clarify: all bookings are processed under clearly outlined terms and conditions, which are provided at the time of confirmation. Any additional charges, such as taxes or fees applied by local authorities or service providers, are beyond our control but are always detailed within our booking documentation. We understand, however, that you have checked and given the correspondence that all the details are correct. and we regret, this was made as clear as it should have been during your booking process.
Your comments regarding the service received from our team have been noted, and we will be addressing this internally to ensure our advisors are providing transparent and supportive guidance at all times. We do not want any of our customers to feel pressured or unheard, and we apologise if you felt this way.
If you would like us to review your booking details further, please feel free to contact us directly at 020 8050 4723 or admin@traveltrek.co.uk . We remain committed to resolving customer concerns and improving our service wherever possible.
Best Regards,
Travel Trek Team
Jordan Smith assisted me today with an…
Jordan Smith assisted me today with an issue which was not their problem and he sorted the problem. Thank you very much.
A* service
31 juli 2025
Review zonder uitnodiging
Contacted Traveltrek today about an…
Contacted Traveltrek today about an issue which was totally out of their control, and an airline issue, but Jordan Smith looked into my issue and sorted everything out for me, my second contact with Jordan regarding this booking, exceptional service. Thank you.
31 juli 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Wayne Huttley,
Thank you so much for sharing your wonderful feedback and for rating us 5 stars! We’re delighted to hear that Jordan was able to assist you once again and resolve the issue, even though it was beyond our control.
At Travel Trek, we take pride in delivering exceptional service, and it’s great to know Jordan’s efforts made a positive difference to your booking experience. We’ll be sure to pass on your kind words to him.
We truly value your trust in us and look forward to assisting you again in the future.
Best Regards,
Travel Trek Team
I have to say Alice is lovely
I have to say Alice was lovely. She works hard at her job. I have deleted and rewritten this review. It was a stinking review. As time gets nearer holiday, I keep finding things out after ringing Traveltrek. I was fuming flight booking not in my email, so I can get boarding pass. I now find a lot of travel agents only use their email. Also you can download it and put on phone. As I am older and not tech savvy, didn't realise that. Also because not used to arranging travel over phone, didn't catch on should of decided before hand on luggage. I ended up with only a tiny bag under seat in front. I do think it should of been mentioned during booking though, it wasn't at all, all down to you. So I had a bad impression of Traveltrek but now realise, you need to be prepared before ringing. Price did go up when they add admin charge, you need to decide whether to decline or not. I came of phone in a right state, prob cos not used to the situation at all. Otherwise I do think Traveltrek are doing there best.
22 juli 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Moira Walsh,
Thank you for taking the time to share your feedback, and for your kind words about Alice – we’re pleased to hear she made a positive impression.
We’re genuinely sorry to hear that aspects of your experience caused you distress. Please allow us to clarify that, at the time of booking, all travel-related information including airline references and baggage allowances were shared with you via email. We also recap key details such as baggage dimensions and inclusions during the confirmation call, based on the policies of the airline operator selected at the time of booking.
We understand that managing bookings with multiple airlines can be a bit more complex, which is why our team is always here to help. Should you ever have any doubts or require clarity—whether about cabin baggage allowances, check-in procedures, or anything else—our Customer Support Team is available via phone, email, or chat to assist you promptly and thoroughly.
As standard, airlines typically include one small cabin bag in the fare. Any additional or larger baggage does come at an extra cost as per the airline's pricing, which we’re always happy to explain or arrange upon request.
We truly value your feedback and hope to have the opportunity to serve you again with a smoother and more enjoyable experience in the future.
Best Regards,
Travel Trek Team
Not at all happy with the whole…
Not at all happy with the whole experience Marie jones and her team are nothing but scammers struggling to get all our money back for all the hidden payments which is all doubled in price… once you have paid a deposit they will not get back to you until you actually call to asked for a refund the customer service is not good at all I wouldn’t advice anyone to book or go through there agency a terrible experience I’m still facing as we speak
12 juli 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Hannah,
Thank you for taking the time to share your feedback, and we are genuinely sorry to hear about your disappointment.
We would like to clarify that all holiday details, including the full cost breakdown and terms & conditions, were sent to you via email prior to confirmation. Bookings are only finalised once we receive written consent from the customer, ensuring complete transparency before any payments are processed.
Following your booking, our team has reached out on multiple occasions and also requested you to contact us directly on 020 8050 4723 to discuss the matter further. We even sent a follow-up email, but unfortunately, we have not received a response from your end.
Please rest assured, we are always here to support our customers and resolve any concerns promptly. If you’re still facing any issues, we urge you to get in touch with our customer care team so we can look into this for you and assist you accordingly.
Best Regards,
Travel Trek Team
Jordan sales rep
He made booking my holiday stress free. Everything I asked for He managed to do, very polite explained everything in detail.
3 juli 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Adam Shears,
Thank you for your kind words!
We’re so pleased to hear Jordan made your holiday booking experience stress-free and seamless. His attention to detail and polite approach truly reflect the service we strive for. Have a fantastic trip!
Best Regards,
Travel Trek Team
Jordan Smith
Jordan Smith, was so patient and was knowledgeable about the area we were traveling to. He helped us find the best deal for the dates we were traveling and it was a pleasure dealing with him. I know we have a great deal .he is an asset to the company
3 juli 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Nicole Baker,
Thank you for your wonderful feedback!
We’re so glad to hear Jordan made your booking experience smooth and enjoyable. His dedication and knowledge truly make a difference, and we’re proud to have him on our team. Wishing you a fantastic holiday!
Best Regards,
Travel Trek Team
Last minute. First class.
We were keen to book a last minute holiday and seen a good deal at Travel Trek. Spoke to Alex who took the time to understand our specific needs. He provided multiple options over a number of days, whilst we explored other options ourselves with the clock ticking down. Loved his proactive approach and appreciated all of his help. Would have been 5 stars but had to deduct a star as he was unable to email the information and was only via WhatsApp, which admittedly was more convenient but would have still preferred via email.
23 juni 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Chris Whittington,
Thank you so much for your kind words and for taking the time to share your experience!
We’re delighted to hear Alex was able to assist you so well and truly appreciate your feedback. We understand your preference for email communication and will certainly take this on board to enhance our service further.
Wishing you a wonderful holiday, and we hope to assist you again in the future!
Best Regards,
Travel Trek Team
we booked a holiday with Jordan smith…
we booked a holiday with Jordan smith for the second time an he went above and beyond again for us very happy with the service and am sure we will book again with Jordan as he is excellent.
2 juli 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Andrew Donoghue,
Thank you so much for your kind words and continued trust!
We’re delighted to hear Jordan once again went above and beyond for you. It's always a pleasure to assist, and we look forward to helping you plan many more memorable holidays in the future!
Best Regards,
Travel Trek Team
Jordan is a Star
Once Again I booked with Jordan who price Matched another company, Great.
Highly Recommend, Great Work.
Thanx Again Shall return Again very soon.
2 juli 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Diane,
Thank you for the fantastic feedback!
We're so pleased to hear Jordan could assist you once again and match the perfect deal. Your continued trust means the world to us, and we can’t wait to welcome you back for your next adventure!
Best Regards,
Travel Trek Team
It was jordan who was very helpful from…
It was jordan who was very helpful from beggining of when i first tried book to now booking the seats and getting our tickets. He has made a huge difference. Very kind and patient. Knowledgable. Would reccomend him. We are going on holiday for wifes 60th birthday.
2 juli 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Neville Lobo,
Thank you so much for your lovely feedback!
We’re thrilled to hear that Jordan made your experience smooth and enjoyable from start to finish. It means a lot to know he could be part of planning such a special occasion for your wife’s 60th birthday. 🎉
Wishing you both a fantastic holiday and many wonderful memories!
Best Regards,
Travel Trek Team
Spoke with Jordan who was extremely…
Spoke with Jordan who was extremely helpful, always a point of contact to have!
26 juni 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Ross Millar,
Thank you so much for your kind words and for taking the time to share your experience!
We're delighted to hear that Jordan was able to assist you so helpfully and remained a reliable point of contact throughout. At TravelTrek, we pride ourselves on providing attentive, personalised service, and it’s great to know that Jordan lived up to those values.
We truly appreciate your support and look forward to assisting you again in the future!
Best Regards,
Travel Trek Team
Avoid. Problems from start to finish.
Avoid! Firstly at the booking stage they gave a total price and there was nothing extra to pay. Then, once the took my card details they then advised I’d need to pay another £110 two weeks later. Apparently it’s a “resort fee”. What a load of rubbish. They then sent the documents and couldn’t even spell my name right. Then, the icing on the cake was the return transfer didn’t turn up and we had to pay €50 to get a taxi. I requested a refund from them over 30 days ago and not heard a thing. They are cowboys and an embarrassment to the travel industry. We will be taking this further!
12 mei 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Louise,
Thank you for sharing your feedback.
We are genuinely sorry to hear that you felt disappointed with certain aspects of your experience. However, we would like to clarify that throughout the entire booking process, our team provided full transparency regarding the holiday cost, including any applicable supplier or resort-related charges. These details were clearly communicated both verbally and in writing prior to your confirmation and are standard in many international destinations.
Regarding the documentation, we do request name spellings during the booking confirmation stage to ensure accuracy. If an error was spotted later, we would have gladly corrected it upon being informed.
As for the return transfer, we understand how frustrating travel delays can be, especially during peak periods or in resort areas with local logistics beyond our direct control. Nonetheless, we had escalated your refund request to the relevant supplier and are still awaiting their formal response, as this process typically involves third-party verification.
We kindly assure you that TravelTrek operates in full compliance with industry standards and client agreements, and our team has been actively following up on your case. We remain committed to ensuring every customer receives fair and respectful service.
Best Regards,
Travel Trek Team
Jordan from Traveltrek
Jordan from Traveltrek made our booking experience so easy. Took the stress out of booking a holiday. He found us an amazing deal. Thankyou from Lisa Williams
22 juni 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Lisa Williams,
Thank you so much for your kind words!
We’re absolutely delighted to hear that Jordan made your booking experience so smooth and stress-free. Finding the perfect holiday deal can be overwhelming, and we’re glad he could make the process both easy and enjoyable for you.
Your appreciation means a lot to us, and we’ll be sure to pass your compliments along to Jordan—he’ll be thrilled to know he made such a positive difference.
Wishing you a wonderful holiday ahead, and we look forward to helping you plan your next getaway!
Best Regards,
Travel Trek Team
Very helpful and sorted out the problem
Very helpful and sorted out the problem
16 juni 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Joanne,
Thank you for your kind words!
We’re pleased to hear that our team was able to assist you promptly and resolve the issue to your satisfaction. Delivering smooth and stress-free experiences is at the heart of what we do, and your feedback truly motivates us to keep exceeding expectations.
Should you need any assistance in the future, we’re always here to help.
Best Regards,
Travel Trek Team
Definately recommend
Definately recommend, we had dealt with Jordan and he was more than helpful for us.
9 juni 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Sabrina Mcgee,
Thank you so much for your kind words and the 5-star rating!
We're thrilled to hear that Jordan was able to assist you and make your experience a positive one. We’ll be sure to pass along your appreciation to him — it’ll mean a lot! Knowing that you'd definitely recommend us truly motivates our team to continue delivering great service every step of the way.
We look forward to helping you again on your next holiday adventure!
Best Regards,
Travel Trek Team
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