Nick was such a good help when I was booking my holiday. Made things feel straight forward and was patient while I struggled to make decisions. Would definitely recommend speaking with him if using tr... Toon meer
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First time booking with Traveltrek and can't fault it. Karan who was our contact was absolutely brilliant. He took time to look around and get us the best option for our dates and stay in Lanzarote.... Toon meer
Initially, I spoke with edmund he was very patient and helpfull in booking my holiday to tunisia. Everytime i had a query the team was helpfull calls were always answered over all a very good servic... Toon meer
We booked holiday with them and person call Tom sweet talking Next day call admin and they not helpful Within 24 hours no refund Charged wrong and saying human error or computer error We goi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Travel Trek is one of the leading ATOL-certified UK Travel Companies selling holidays since 2016 with excellent seller support. We do all the tailor-made packages flying from any part of the UK to any destination across the Globe. We do self-catering, bed & breakfast, half board, full board and all-inclusive packages at a very competitive price in the market. Our award-winning services consistently rank among the best agencies in the UK market. We book holidays based on budget-friendly and as per the client's requirements. Our top-notch services gave us more than 30% of retained customers. The best thing about Travel Trek is that we look forward to being customer-centric and following up with clients until they return from the holiday.
Contactgegevens
20-22, N1 7GU, Wenlock Road London, Verenigd Koninkrijk
- 02080504143
- info@traveltrek.co.uk
- traveltrek.co.uk
4,2
Goed
259 reviews
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Jordan and the team were very helpful
Jordan and the team were very helpful. Listened to what we were looking for. Will definitely reach out for next holiday booking. Thank you 😊
9 juni 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Gary Hughes,
Thank you so much for your wonderful review and the 5-star rating!
We're delighted to hear that Jordan and the team were able to assist you so well. It's great to know they took the time to truly understand what you were looking for — that’s exactly the kind of service we strive to provide.
We can’t wait to help you plan your next holiday. Until then, thank you again for choosing us!
Best Regards,
Travel Trek Team
Avoid poor customer service skills not a good company hide fees they dont mention and tell blaintant lies
Not a very good company and very poor communication and customer service skills.
I currently booked a holiday through cheekytrip on the 28th of may I have every bit of evidence from whatsapp messages to emails time money Was taken and time they sent me email.
The holiday I booked was for a total of £1199 I clearly said on the phone after providing my credit card details for a payment of £200 first installment that I wouldn't be paying a penny more than the £1199 the man I spoke to was called Barry he said Madam you will recieve an email conformation before any money is taken to check everything over but I'm now going to pass you through to Eric.
I got an email through and there was an extra £156 charge that took the holiday to £1356 I said no way I'm not paying that as it wasn't what was agreed.
He explained and went on and on and said the money had already been taken and that these are admin fees (fees that were not mentioned to me ) why would anyone use a company that charge admin fees apparently everyone pays admin fees (YES ADMIN FEES THEY HIDE THEN CHARGE YOU AFTER BE WARNED) I was also told if I don't send an email saying all details are correct and pay it my documents wouldn't be released blatantly point blank refused me of a refund after 10 minutes of arguing disputing no I want my money back and that there should have been no money taken as i was told first id get an email.
He went on and on for me to send email that the details were correct I sent email saying both names correct while still disputing, He said no you must write all details are correct so i was an idiot i did and i guess he went on for me to write that to save hes own ass, as they done it wrong took the money first stupid me after 10 minutes of been told ill be paying for the full cost of the holiday even if i dont go as its non refundable and documents wouldn't be released So i sent the email as he told me what to write even though on the phone me disputing it.
I had time to think soon as I came off the phone I sent and email saying how angry I am I have been pushed and pushed in to a holiday I did not agree with the amount.
I've made complaints by email I've rang up been spoke to like utter utter crap I've opened a complaint with my credit card company against them they have emailed my credit card company and myself to say they sent email and I confirmed before payment was took so i checked the time frame they took payment 5 minutes before they sent me email with hidden charges so I've provided both with evidence of the time frame, they lie through the back teeth and now Ive provided them with all the evidence they now saying they meant to say I agreed verbally on call for that amount and payment to be taken.
I've blocked my credit card so they can't take a penny more id rather book somewhere else and pay more, as its the principal please becareful and be warned they do charge admin fees always thats not displayed on website or social media platforms avoid at all costs.
I have requested for them to send myself and my credit card provider the telephone call but guess what they can't but surely they would if it's true what they saying wouldn't they?? apparently now they sending me cancellation charges telling me this will be passed on to a debt collector.
They not ABTA registered so it's citizens advice ill hit them in all legal aspects and fight this all the way due to the lies that's been told and the way the whole situation has been handled.
I was offered the difference in discount to the extra charges off another holiday booking with them in the future apparently as a good will as if I would ever use these again AVOID dispute still ongoing I've recently had call to say they will now waiver the admin fees but I still would not go after the lies everything the have done and lied about. I'd probs have no hotel to go to.
As the man said on the phone in a jokingly manner in a heated argument would you book a holiday with us if there was no hotel. I made him aware i was recording ive had to mention this on the calls as your only allowed to record for your own personal use so ive mentioned it on the calls to make them aware so they can be used so I do have some recordings on my phone recorded myself if needed to be produced.
I'm angry at the way this has been handled and the lies that's been told I will go to news papers if needed be especially if I get this cancellation charge and don't get my refund someone needs to fight back for what's right 💯 someone needs to fight for the people that don't speak up just how many people has this happened to.
Update I have took this further to the CAB and have emailed you with reference I have provided all the evidence of time frame I have the evidence in email that the call has been listened to. So please keep that call incase it goes to court.
Because this was only after I recieved email.
I will email as I don't have room to write on here
28 mei 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Danielle Flynn,
Thank you for sharing your feedback. We are genuinely sorry this experience has felt frustrating, and we appreciate the opportunity to explain what happened in detail.
1 | Price & payment authorisation
• During the initial call on 28 May our advisor confirmed the total holiday cost, including a low-deposit option and the standard supplier/admin fee that applies to all third-party package bookings depends up on the destination & the dates you travel.
• You gave verbal consent to proceed and, immediately afterward, provided written confirmation (“names correct / details correct”) in the email we sent.
2 | Timing of the deposit charge
• Because you chose the low-deposit scheme, the card was pre-authorised for £200 while the paperwork was generated. This step prevents seat and room allocations from expiring while the email is reviewed.
• Your confirmation email arrived within five minutes – well inside the pre-authorisation window and fully compliant with the card-scheme regulations we follow.
3 | Goodwill offers made
• Although the fee schedule had been explained, we still offered:
(a) a future-travel voucher equal to the admin fee and later
(b) a complete fee waiver, leaving only the core holiday balance due.
• Both offers remain documented in our notes and were made to keep the booking affordable and show good faith.
4 | Cancellation & refund position
• When you decided to cancel, the holiday had already been secured with airlines and the hotel at non-refundable rates. Our Terms & Conditions (clause 7), supplied before payment, state that supplier-imposed cancellation charges apply in this situation.
• We must pass on those exact costs; they are not penalties added by us. We have, however, paused any collection activity while your card-issuer dispute is open and will cooperate fully with their investigation.
5 | Regulatory safeguards
• Your holiday is covered by an ATOL-bonded principal tour operator; we act as their appointed retail agent.
We hope this clarifies why the additional fee appeared and the steps we have taken to resolve matters fairly. If you would like to discuss a compromise that preserves your holiday, you can approach us.
Thank you again for bringing this to our attention. We remain committed to finding a solution that works for you.
Best Regards,
Travel Trek Team
Jordan the agent we spoke with today… we currently guests at the venue
Jordan the agent we spoke with today was most helpful, patient , also informative regarding the location and services provided by the hotel ,we had a few queries in regard tp comments on trop advisor which were swiftly aliviated and reassured that current guest were more that satisfied with the levels of service provide at the hotel were more than satisfied with his assurances
4 juni 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Diana Victoria Lucas,
Thank you so much for taking the time to share your kind words and thoughtful feedback.
We’re truly delighted to hear that your interaction with our agent, Jordan, was a positive one. It’s wonderful to know he was able to assist you with patience, clarity, and genuine care—especially in addressing your concerns about the hotel and reassuring you with up-to-date information from current guests.
At our core, we aim to provide not just holidays, but peace of mind and confidence throughout your experience. Your satisfaction means the world to us, and we’re so pleased that Jordan was able to reflect the level of service we strive for.
Should you need any further assistance during your stay or for future travel plans, please don’t hesitate to reach out—we’re always here to help.
Best Regards,
Travel Trek Team
We booked holiday with them and person…
We booked holiday with them and person call Tom sweet talking
Next day call admin and they not helpful
Within 24 hours no refund
Charged wrong and saying human error or computer error
We going group of 4
Tom got everyone credit card details and after half an hour he said he changed only one person for everyone total 4 passengers money
Be careful very
28 mei 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Daxa K Amin,
Thank you for sharing your feedback. We're genuinely sorry to read your comments and understand your concerns.
We would like to clarify that all payments are securely processed through our system-based payment gateway, and not manually by individuals, ensuring accuracy, compliance, and protection for our customers. In this instance, what occurred was communicated to you immediately as a rare technical or system-related error, and not due to any deliberate or manual oversight.
As a gesture of goodwill and transparency, we proactively reached out to you, clearly explained the situation, and provided guidance on the next steps. We offered the option to process a refund back to the card that was incorrectly charged, and also outlined how the group could redistribute the amount among yourselves if preferred.
We remain fully committed to supporting you and resolving the matter in a way that is most convenient for your group. Please rest assured, no action is taken without proper consent and communication, and we appreciate your cooperation throughout.
Should you have any further concerns or need assistance with the refund processing, please feel free to get in touch directly with our support team.
Best Regards,
Travel Trek Team
Alice Francis was brilliant sorting my…
Alice Francis was brilliant sorting my holiday out and so fast even trying to change flights ✈️
4 juni 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Jamie McMaster,
Thank you for your lovely feedback!
We're so pleased to hear that Alice Francis was able to assist you quickly and efficiently, even with the flight changes. She’s a valued part of our team, and we’re glad she made your booking experience smooth.
Looking forward to helping you again with your future travel plans!
Best Regards,
Travel Trek Team
JORDAN was superb!
JORDAN was superb! I couldn't check in on my flight that was due to leave in 12 hours!!! JORDAN obviously realised I was stressed and was so calm and confident that he calmed me. Jordan was superb..checked me in...just like that! Thank you so much JORDAN! If you need help ask for JORDAN! He won't let you down. Excellent service! Thank you! Superb travel agency! Literally can not fault them!
29 mei 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Mrs Sophie Hayes,
Thank you so much for your wonderful feedback!
We're thrilled to hear that Jordan was able to step in during a stressful moment and provide calm, confident support just when you needed it most. That’s exactly the kind of service we strive for.
We truly appreciate your kind words and look forward to assisting you again in the future!
Best Regards,
Travel Trek Team
Jordan’s super helpful!
Came across this company from a Facebook holiday discount post. I was skeptical as you hear so many bad things about discount providers. But I Reached out and got Jordan as my advisor. He was great got me some prices but in the end I couldn’t get them of work. He was nice not pushy and just left me alone. So now the dates work better I messaged him today and straight away he got back to me. He got me an amazing deal and a hotel that suited my requirements perfectly! Would highly recommend! Already thinking to use them to book my next year’s holiday.
29 mei 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Linzi Crawford,
Thank you for your kind words and for placing your trust in us!
We're thrilled to hear that Jordan provided such a helpful, patient, and pressure-free experience—exactly what we aim for. It's great to know he found you the perfect deal and hotel to match your needs.
We truly appreciate the recommendation and look forward to helping you plan next year’s holiday too!
Best Regards,
Travel Trek Team
Well done Alice
Thanks Alice, for your help selecting a holiday. You were patient, professional, cheerful and competent for the duration of the call. Friendly telephone manner, clear communication. Appreciated.Well done.
23 mei 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Andrew and Denise,
Thank you for taking the time to share such kind words!
We’re so pleased to hear that Alice provided you with a helpful, professional, and friendly experience while assisting with your holiday selection. Her patience, clear communication, and cheerful approach are exactly what we aim to deliver in every interaction.
Your appreciation means a lot to us, and we’ll be sure to pass your feedback along to Alice—she’ll be delighted to know her efforts made a difference.
Thank you once again for choosing us, and we look forward to helping you plan many more memorable holidays in the future.
Best Regards,
Travel Trek Team
Alice was absolutely amazing.
Alice was absolutely amazing.
I'd originally booked with jet2 holidays, they had overbooked a resort I was originally planning on going for and had to cancel my reservation a week before i fly. But Traveltrek was absolutely perfect for everything from getting a great deal to organising the whole the trip with all the upgrades that I'd gone for in the first place.
Thank you so much again.
24 mei 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Matthew,
Thank you so much for your wonderful feedback!
We're absolutely delighted to hear that Alice was able to step in and turn around a stressful situation into a seamless and enjoyable experience for you. It’s unfortunate to hear about your initial booking issue, but we’re so pleased that TravelTrek could provide the perfect alternative—complete with the upgrades you originally hoped for.
Your satisfaction means a great deal to us, and it’s always rewarding to know our team made a real difference. We’ll be sure to pass along your kind words to Alice—she’ll be thrilled to hear them!
Thank you once again for choosing TravelTrek. We look forward to assisting you again on your next getaway.
Best Regards,
Travel Trek Team
JORDAN
Jordan was extremely helpful with our booking . Making it a fast and stress free experience. He also kept InTouch on the WhatsApp service to answer all my follow up questions and help me get my online check in sorted . Great company, will definitely use them again. ⭐⭐⭐⭐⭐
10 mei 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Ian Gray,
Thank you so much for your kind words and for taking the time to share your experience with us.
We’re delighted to hear that Jordan was able to make your booking process smooth and stress-free. Providing attentive, efficient service and being available for any follow-up support—especially via WhatsApp—is something we pride ourselves on, and it's wonderful to know Jordan delivered exactly that.
Your satisfaction is incredibly important to us, and we’re thrilled to hear that you'd consider using our services again. We look forward to assisting you with your future travel plans!
Best Regards,
Travel Trek Team
Thank you for putting my mind at ease…
Thank you for putting my mind at ease very helpful
5 mei 2025
Review zonder uitnodiging
Alex and Jordan have been so helpful
Alex and Jordan have been so helpful, even when I couldn't check in today. Both have helped me get what was needed and helpful to pay the holiday off. Everything was so easy.
5 mei 2025
Review zonder uitnodiging
Jordan was really helpful
Jordan was really helpful, helped us find the best dates to go within our budget and he was friendly and helpful throughout. I would definitely use him again.
1 mei 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Michael Murphy,
Thank you for your kind words! We're glad to hear that Jordan's support and communication made a great impression.
We truly appreciate your feedback!
Best Regards,
TravelTrek Team
Jordan gave me a great price wass very…
Jordan gave me a great price wass very helpful and was amazing
1 mei 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Morgan Halliday,
Thank you for your fantastic review! We're so pleased to hear that Jordan was helpful and able to get you a great deal. Your kind words truly mean a lot!
Best Regards,
TravelTrek Team
Jordan was very helpful making sure our…
Jordan was very helpful making sure our holiday was booked with everything we wanted on it and was a lovely man to speak to. very helpful!!
1 mei 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Chloe Miller,
Thank you so much for your lovely feedback! We're delighted to hear that Jordan made sure your holiday was booked just the way you wanted and that you enjoyed speaking with him.
Best Regards,
TravelTrek Team
Jordan very helpful and quick solve any…
Jordan very helpful and quick solve any issues we had , got us the best deal and was first class 5⭐️⭐️⭐️⭐️⭐️
1 mei 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Customer,
Thank you for your kind words! We're thrilled to hear that Jordan was able to assist you quickly and secure the best deal. Your feedback means a lot to us.
We look forward to helping you again in the future!
Best Regards,
TravelTrek Team
Went above and beyond to ensure we got…
Jordan Went above and beyond to ensure we got best holiday at short notice for tommorow cant fault excellent customer service.
1 mei 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Dionne,
Thank you so much for your wonderful review!
We're absolutely delighted to hear that Jordan was able to assist you in securing the perfect holiday at such short notice. Going above and beyond for our customers is what we strive for, and it's fantastic to know that Jordan delivered an experience worthy of such high praise.
Your kind words about the excellent customer service mean a great deal to us, and we’ll be sure to share your feedback with him and the entire team.
We hope you have a fantastic holiday and look forward to assisting you again in the future!
Best Regards,
TravelTrek Team
ADMIN FEES SCAMMERS
Used CHEEKYTRIP website : Booked a holiday with TravelTrek via webchat with Justin Wayne, who then rang me to take my credit card details. £795.
Only after I had made payment did he send a emailed confirmation which stated actual cost was £895! The extra £100 was an Admin and Intermediate supplier fee which they will ring me to pay them in 6 days time. Other reviewers have confirmed TravelTrek withhold your travel documents if you don’t pay the admin fee!
Cannot get refund as 100% Non Refundable
DO NOT USE TRAVELTREK! OR CHEEKYTRIP!
**YOU HAVE BEEN WARNED**
EDIT: They don’t tell you about the admin fees verbally, it’s in the last paragraph of the email that they send you AFTER you have given them your credit card details.
Looks like lots of fake reviews from UNVERIFIED users?
19 april 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Annalise Greenhalgh,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your dissatisfaction and appreciate the opportunity to clarify a few important points regarding your booking experience.
Firstly, we would like to clarify that Cheekytrip is a holiday comparison platform that displays static prices from various suppliers. These prices may vary depending on availability and live rates at the time of enquiry. As such, when a customer reaches out to us, we ensure that all details, including live pricing and any applicable fees, are clearly communicated over the call and re-confirmed via email.
Please note that we do not take any payment until we receive written consent from the customer via email. In your case, the payment was processed only after your acknowledgment and approval of the total cost shared with you. An invoice with the full price breakdown, including any administrative and third-party supplier fees, was sent to your registered email address within the hour of your booking.
We also want to reassure you that there are no hidden charges—every component of your holiday cost is explained to you in advance, and bookings are confirmed only after your informed consent.
We understand your concerns and are happy to discuss this further to provide clarity. Please feel free to contact us directly, and we’ll be glad to assist you further.
Best Regards,
TravelTrek Team
Jordan was great and helped take care…
Jordan was great and helped take care of all of our needs and wants for our holiday to Benidorm.
15 april 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Glenn Quinn,
Thank you so much for your wonderful review!
We're thrilled to hear that Jordan was able to assist you with all your needs and preferences for your holiday to Benidorm. Providing excellent service and creating memorable travel experiences is always our top priority, and it’s great to know we delivered just that.
We truly appreciate your feedback and look forward to helping you plan your next getaway!
Best Regards,
TravelTrek Team
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