Nick was such a good help when I was booking my holiday. Made things feel straight forward and was patient while I struggled to make decisions. Would definitely recommend speaking with him if using tr... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
First time booking with Traveltrek and can't fault it. Karan who was our contact was absolutely brilliant. He took time to look around and get us the best option for our dates and stay in Lanzarote.... Toon meer
Initially, I spoke with edmund he was very patient and helpfull in booking my holiday to tunisia. Everytime i had a query the team was helpfull calls were always answered over all a very good servic... Toon meer
We booked holiday with them and person call Tom sweet talking Next day call admin and they not helpful Within 24 hours no refund Charged wrong and saying human error or computer error We goi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Travel Trek is one of the leading ATOL-certified UK Travel Companies selling holidays since 2016 with excellent seller support. We do all the tailor-made packages flying from any part of the UK to any destination across the Globe. We do self-catering, bed & breakfast, half board, full board and all-inclusive packages at a very competitive price in the market. Our award-winning services consistently rank among the best agencies in the UK market. We book holidays based on budget-friendly and as per the client's requirements. Our top-notch services gave us more than 30% of retained customers. The best thing about Travel Trek is that we look forward to being customer-centric and following up with clients until they return from the holiday.
Contactgegevens
20-22, N1 7GU, Wenlock Road London, Verenigd Koninkrijk
- 02080504143
- info@traveltrek.co.uk
- traveltrek.co.uk
4,2
Goed
259 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great communication skills and pleasure to talk to and I was impressed with how quickly it was completed
Fantastic experience,was delt with quickly, very professional and great communication skills
11 april 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Isabelle Furniss,
Thank you so much for your kind words and wonderful review! We're thrilled to hear that you had a fantastic experience and appreciated the professionalism and communication throughout.
It was a pleasure assisting you, and we’re so glad everything was completed to your satisfaction. Your feedback truly means a lot to us.
We look forward to helping you again in the future!
Best Regards,
TravelTrek Team
Not too shabby! I'd use again
I dealt with a chap called Kalyan. He was very polite and keen to give me what i wanted. He could not find me the holiday i phoned for but did find me an excellent deal, which then after paying for it, he cancelled saying they had run out of rooms. He then found me another hotel which was even more but not as nice. I decided to book this one and it was fine for our 5 night break.
It went from 400 total to 800 but it was still a good deal. The flights were good times and no issues. The free transfers provided were waiting when we got there. The transfer back was 20 mins late and the one excursion we booked through the transfer company was Very expensive and a waste of money. Avoid this! It's called DMC services. Overall a decent service provided,
6 maart 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Peter,
Thank you for taking the time to share your feedback and for rating us! We truly appreciate your kind words about Kalyan’s service and are pleased to hear that you found a deal that suited your needs.
We sincerely regret the inconvenience caused by the initial cancellation and understand how frustrating that must have been. Our team always strives to secure the best available options, and we’re glad we could still arrange a suitable alternative for your trip. It’s great to hear that your flights and transfers went smoothly!
We appreciate your feedback regarding the return transfer delay and the excursion experience. Your insights are valuable, and we will pass this along to the relevant teams to improve our services further.
Thank you for choosing us, and we hope to assist you again in the future!
Best Regards,
TravelTrek Tream
Holiday to Antaly Turkey
Jordan was very friendly and he also gave us great service.
2 maart 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Ranjana,
Thank you for your wonderful review! We're delighted to hear that Jordan provided you with great service and made your holiday booking to Antalya, Turkey, a pleasant experience. Your kind words mean a lot to us, and we truly appreciate your feedback.
We look forward to assisting you again in the future. Wishing you a fantastic trip!
Best Regards,
TravelTrek Team
Very helpful
Very helpful found a holiday for me very happy thank you Jordan
2 maart 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Vicky Young,
Thank you for your kind words and for sharing your experience with us! We’re delighted to hear that Jordan was able to assist you in finding the perfect holiday. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best travel experiences.
We truly appreciate your support and look forward to helping you with your future travel plans!
Best Regards,
TravelTrek Team
I dealt with personnel called JORDAN.He…
I dealt with personnel called JORDAN.He has been very Frank and dealt with all the issues I raised with him. He sounded down to earth guy and has been very polite during our conversations.I am very pleased to have the holiday booked through him.I wish him all the success in life.
24 februari 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear J. Bhamrah,
Thank you for taking the time to share your positive experience! We are thrilled to hear that Jordan was able to assist you with your holiday booking in such a professional and approachable manner. It's always great to know that our team members are providing excellent service and addressing all your concerns with care and respect.
We truly appreciate your kind words and your well wishes for Jordan’s success. We hope you have a wonderful holiday, and should you need any further assistance, please don't hesitate to reach out.
Best Regards,
TravelTrek Team
Jordan
Jordan, was helpful, informative and professional. He advised me on a better deal and gave me options. He was patient and gave me plenty of time to make an informed decision. I would highly recommend
24 februari 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Mrs. Bell,
Thank you for your wonderful review! We're so glad to hear that Jordan was able to assist you in finding the best deal and that you felt well-informed throughout the process. It’s always our goal to offer clear options and take the time to ensure our clients can make confident decisions.
Your recommendation means a great deal to us, and we truly appreciate your trust. Should you need anything else in the future, please don’t hesitate to reach out. We wish you all the best with your upcoming plans!
Best Regards,
TravelTrek Team
Thank you Jordan for guiding me
Thank you Jordan for guiding me, very helpful and knowledgeable
21 februari 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Gary Evans,
Thank you for your review! We're delighted to hear that Jordan was able to assist you with knowledge and guidance. Providing a smooth and helpful experience is always our goal!
If you ever need any further assistance, we're just a message away. Wishing you a wonderful trip ahead! ✈️✨
Best Regards,
TravelTrek Team
👍👍👍👍
Amazing service from start to finish, Issac was very helpful and patient. He made booking my holiday very quick and easy. Thank you again 😁
21 februari 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Sam,
Thank you for your wonderful review! We’re thrilled to hear that Issac provided you with amazing service and made your booking experience quick and hassle-free.
Your kind words mean a lot to us! If you ever need any assistance, we’re always here to help. Wishing you a fantastic trip ahead! ✈️🌍
Best Regards,
TravelTrek Team
It was pleasure to book my trip with…
It was pleasure to book my trip with Issac specially the way they handling the process of my booking all of your staff was very helpful and answered my question thank you for everything.
15 februari 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Mohammad Shaker Panahi,
Thank you for taking the time to share your positive experience with us! We are delighted to hear that Issac and our team were able to assist you smoothly with your booking. At Traveltrek, we strive to provide exceptional service, and it’s wonderful to know that our team's helpfulness and responsiveness made your journey memorable.
We truly appreciate your trust and look forward to assisting you with your future travel plans. If you ever need any help, please don’t hesitate to reach out.
Safe travels and thank you once again!
Best Regards,
TravelTrek Team
The adviser was very helpful I'm very…
The adviser was very helpful I'm very happy with Jordans
14 februari 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Chris Blissett,
Thank you for your wonderful feedback! We’re thrilled to hear that you had a positive experience and that Jordan was able to assist you effectively.
Your satisfaction is our priority, and it’s always rewarding to know when we’ve met your expectations. We truly appreciate your kind words and look forward to serving you again in the future.
Best Regards,
TravelTrek Team
The booking process was pretty…
The booking process was pretty straightforward, although the price did increase between Friday night and Saturday morning.
Jordan did explain the reasons for this, and assured me it was out with his control.
15 februari 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Henry Gibson,
Thank you for your feedback and for choosing us for your booking. We're glad to hear that you found the booking process straightforward.
We understand that price changes can be unexpected, and we appreciate your understanding of the situation. Our team strives to provide transparent communication, and we're pleased that Jordan could clarify the reason for the change.
Your feedback is valuable to us, and we look forward to serving you again in the future.
Best Regards,
TravelTrek Team
I was just going to book but I've…
I was just going to book but I've changed my mind the staff sound rude and unprofessional and untrustworthy to do a simple job if your staff can't be professional then don't advertise in the paper full stop and when you describe your holidays advertise details of extras with the price .
14 februari 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Georgina,
Thank you for sharing your feedback. We genuinely appreciate you taking the time to let us know about your experience, as it helps us to improve our services.
We’re truly sorry to hear that your interaction with our team did not meet your expectations. Professionalism and trust are at the core of our values, and it is disappointing to learn that we fell short in your case. We take your comments seriously and will be reviewing our communication practices to ensure this doesn’t happen again.
Regarding the transparency of our holiday details and pricing, we strive to provide clear and accurate information as per the live prices.
If you’re open to it, we would appreciate the opportunity to discuss your concerns in more detail. Your insights are invaluable to us, and we’d like to restore your confidence in our services. Please feel free to reach out directly.
Thank you once again for your honest feedback. We hope to have the chance to serve you better in the future.
Best Regards,
TravelTrek Team
They were quick, polite and helpful.
They were quick, responsive and so polite and helpful. Great service, thank you.
24 januari 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Michael Enser,
Thank you so much for your kind words and positive feedback! We’re thrilled to hear that you found our service quick, responsive, and helpful. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations.
Should you need any assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Best Regards,
TravelTrek Team
jordan was very good at helping me find…
jordan was very good at helping me find our perfect holiday, very professional at his job and so pleasant.
22 januari 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Andrea Bennett,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Jordan was able to help you find the perfect holiday and that his professionalism and pleasant demeanor stood out to you.
At TravelTrek, we strive to provide exceptional service, and feedback like yours inspires us to continue delivering memorable holiday planning experiences.
We hope you have a fantastic time on your holiday, and we look forward to assisting you again in the future!
Best Regards,
TravelTrek Team
Avoid traveltek like the virus conmen
This company are nothing but rip off merchants con men and liars especially the angry dude Jordan who swears at customers and the floor manager of this joke shop thinks it's so acceptable as sometimes employees loose it this halfwit tells me 29 admin add on each way not mentioned no baggage allowance included not mentioned sent me an email while I was driving he fine well knows it stay back from these absolute horrible horrible people as bent as a corner suite Jordan the list be very aware of this absolute rage head swears at customers if he's not happy clowns of the highest level please Google this lot before dealing with there lies the websites wrong it's not they prices absolute liars
17 januari 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Andrew Brown,
Thank you for your feedback. We deeply regret to hear that your experience did not meet your expectations and would like to address your concerns.
As a professional travel agency, we ensure all relevant details, including costs, baggage allowances, and any applicable fees, are clearly communicated during the booking process. In your case, this information was conveyed to you both via email and during our telephone conversations. Furthermore, the holiday was confirmed only after receiving your explicit consent to proceed, acknowledging the terms and conditions.
We understand that circumstances can lead to frustration, but we stand by our commitment to transparency and professionalism in all interactions. Should you wish to revisit the details of your booking or need clarification on any part of the process, we would be happy to assist you further.
Our priority is to provide excellent customer service, and we strive to improve continuously. We value your feedback and hope that we can address your concerns to your satisfaction.
Best Regards,
TravelTrek Team
Jordan was amazing
Jordan was amazing, he managed to get me the holiday that was suitable for us and was extremely helpful with ensuring that all the requirements that i wanted were met. very happy with the customer service i received. many thanks for your over the top assistance in getting this holiday all booked in.
17 januari 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Ben,
Thank you for your wonderful review! We're thrilled to hear that Jordan provided exceptional service and ensured your holiday met all your requirements.
Your satisfaction is our top priority, and it's fantastic to know that Jordan went above and beyond to assist you in booking the perfect holiday. We’ll be sure to share your kind words with him.
We’re delighted to have been part of your travel planning and look forward to helping you with your future adventures!
Best Regards,
TravelTrek Team
SOPHIA Customer Service Admin
SOPHIA, at Travel Trek has been exceptionally helpful with me by going through my booking, answering all my questions and navigating me through this procedure with patience, understanding and kindness. Very much appreciated considering my age etc.
17 januari 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Carole Anne Berry,
Thank you so much for your kind review! We’re delighted to hear that Sophia was able to assist you with patience, understanding, and kindness throughout your booking process.
Your appreciation means a lot to us, and we’re so glad you had a positive experience with Travel Trek. We look forward to assisting you with any future travel plans!
Best Regards,
TravelTrek Team
Had a wonderful time in benidom was so…
Had a wonderful time in benidom was so easy to make holiday arrangements with Jordan and Barry .
13 januari 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Janine Hughes,
Thank you so much for your kind words and for sharing your experience with us! We're thrilled to hear that you had a wonderful time in Benidorm and found it easy to make holiday arrangements with Jordan and Barry.
Your satisfaction means a lot to us, and we'll be sure to share your feedback with them—they'll be delighted to know they made your holiday planning seamless and enjoyable.
We look forward to helping you plan your next adventure!
Best Regards,
TravelTrek Team
Make sure you find out total price and add ons
We actually seen a holiday price with this Company was £202 when we phoned they said the website wasn't updated 🤔 So Jordan then proceeds to get us a good deal or so we thought be very careful ended up costing us for admin charges plus there was 10kg small case or bag that fits under the seat for a weeks holiday for us to get add on luggage its costing £150 each way for a case when my partner spoke to Jordan today he was very rude and actually swore at him . Its now cost us money we didn't intend to spend total scam.
14 januari 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear Annmarie Hamilton,
Thank you for your feedback. We sincerely apologize for any inconvenience caused.
Regarding the pricing, we aim to keep our website updated, but prices can occasionally change before being reflected online. During your booking, all charges, including admin fees and baggage policies, were clearly explained. We regret any misunderstanding about additional baggage costs.
We take your concern about Jordan’s behavior seriously. However, after reviewing the matter, we found no evidence of unprofessional conduct. That said, we are sorry if the conversation felt unsatisfactory.
We value your experience and are here to assist if you have further questions.
Best Regards,
TravelTrek Team
I booked with Jordan he was helpful and…
I booked with Jordan he was helpful and very polite
Definitely be booking with him again
13 januari 2025
Review zonder uitnodiging
Antwoord van Traveltrek
Dear James Bruder,
Thank you for sharing your wonderful experience with Jordan! 🌟 We're thrilled to hear how helpful and polite he was during your booking process. At TravelTrek, we take pride in offering personalized and attentive service, and it’s great to see Jordan delivering on that promise.
Your loyalty means the world to us, and we can’t wait to assist you again on your next adventure. Please know that we’re always here to ensure your travel plans are seamless and memorable.
Thank you for choosing us, it truly inspires our team to keep raising the bar!
Best Regards,
Traveltrek Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.