Triton Showers Reviews 

More than happy with our new shower.

I usually pay on line to renew warranty, but decided to phone as my WiFi was down.
I was really happy with the customer service received, the assistant was polite, friendly and easy to understand. A very positive experience

Bought shower, had leaking head,got them in to fix, would not repair because it had a push on water fitting, but he said it was post to be brass, he was more concerned about getting a £100 off me , offered to change it to brass would of only took 5 mins,but he left after only been there a few minutes, you would think that they sell some faulty showers ,just so they can charge you, so got better brand shower, I will never buy triton shower again.

Knowledgable staff
The purchase of the right part was easily identified and posted promptly arriving the next day
What could be simpler

I would not recommend Triton Showers based on my recent experience.
I paid an extra £125 for installation and waited eight days for the fitting appointment. When the installer arrived, his attitude was dismissive from the start. We explained that the stopcock was located outside in the grid, but he stated that dealing with it was not part of his job.
He then briefly looked at the shower and claimed he couldn’t fit it because of a supposed issue with a hole nearby — something that has been there for 13 years without ever causing a problem. Within five minutes, he walked out without attempting the installation. No work was carried out, no solution was offered, and no refund was provided.
The following day, we arranged for another company through Checkatrade. They came out, assessed the exact same setup, and fitted the shower quickly and professionally with no issues at all.
This experience was extremely disappointing. It felt like the installer simply didn’t want to do the job, and the lack of accountability or refund is unacceptable. I would strongly advise others to think carefully before paying for installation through Triton.

Very helpful !!!. Got me a replacement sorted for a discontinued unit so we didn't have to adjust any pipework. And it arrived the next day.. Thanks very much 👍

Rang with a problem leak. The lady who took the call from my description was immediately able to identify the problem an offer a solution.
Problem solved.
An excellent service and much appreciated.
Iain

Excellent customer service

Very helpful and pleasant on the phone and delivered exactly as they said withing 48 hours. Problem solved

I explained what I needed and the customer care department was very helpful.

Fast efficient courteous .
Good English speaking service

Needed to replace an existing Triton shower at a property, found that Triton offer this as a supply and install service - the cost looked fair and the lead time was not terrible so took a punt.

The replacement shower was shipped ahead of time without any issue, that was until the installer arrived at the wrong address. Somehow my personal address had been used instead of the 'site' address.

Although the correct address was less than 2 minutes drive away the engineer was unable to change the booking. I asked if he could call the office and switch given how simple the situation was - he could not do this and left.

I called in spoke with the office who were present terribly embarrassed by the mistake but again could not overcome the issue despite the engineer only having left a few minutes ago.

Such a shame a simple issue like this could not have been resolved, the engineer I think was uninterested in helping, probably due to the leadership and systems he has to work within - micro managed to the Nth degree no doubt with no autonomy to make sensible decisions to the benefit of the business or their customers.

Luckily, I found a local plumber who could not be more helpful and managed to fit my job in later in the day - this is a lesson in finding and sticking with your local trusted trades who actually care about their reputation and their customers.

They advised me on the best replacement shower for my old Triton unit which was 20+ years old and delivered it very quickly.

Cheap unreliable literally hot then cold. The worst shower I've ever had the displeasure of owning after 25 years of owning houses .

Although I had to hang on for a period of time, Customer service answered my question and payment was made to extend Warranty

Very impressed with your customer service
Thank you for your help.
Regards Peter.