My steaks were delivered by FedEx to wrong address. True meats, when i called upset, re sent me the order with no charge. Have never seen customer service, ANYWHERE, handle the problem in less than... Toon meer
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My order arrived quickly and was well-packaged. However, the Wagyu steak turned out to be rather mushy when heated. I tried heating it exactly as specified, then on a grill, but it tasted odd, like... Toon meer
Bedrijf heeft geantwoord
This is by far the highest quality food Ive ordered from a prepared meal company. Fortunately, fortunately the prices are very reasonable. The brisket, ribye, pulled pork, and wings are my favorites h... Toon meer
Bedrijf heeft geantwoord
Unfortunately my box arrived with one side of the top half open. Not sealed very well. The temperature that afternoon was 100 degrees. One package of chicken wings was just cool to the touch so I di... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
True Nature Meats delivers restaurant-quality, chef-crafted meat straight to your door — ready to heat and serve in as little as 5 minutes. Since 1995, our team has built a reputation for sourcing exceptional beef, pork, and chicken backed by more than 30 years of global sourcing expertise and a worldwide network dedicated to finding the best ranches and recipes. Every product we ship is free of hormones, steroids, and antibiotics, seasoned by professional chefs, and cooked using traditional methods — never artificial flavors or liquid smoke. Our proteins are sous-vide cooked to lock in natural juices and tenderness, then flash-frozen and vacuum-sealed at peak freshness, so you get restaurant-quality flavor without restaurant-length prep time. From Sirloin steaks and Texas smoked brisket to Hawaiian Kalua pulled pork and buffalo chicken wings, our menu is built around bold, authentic flavor that fits real family mealtimes. We ship frozen orders Monday through Friday to the continental United States, arriving in 3-5 business days and staying fresh for up to 10 days refrigerated or 3 months plus frozen — so you can stock up and always have a great meal on hand for maximum convenience. Whether you're building a custom box, subscribing for ongoing savings, or trying us with a one-time order, True Nature Meats is built around one simple idea: true flavor, true value, true convenience. Rediscover the joy of an easy, satisfying mealtime with True Nature Meats.
Contactgegevens
222 S Main, 84121, Salt Lake City, Verenigde Staten
- 877-749-4879
- support@truenaturemeats.com
- truenaturemeats.com
4,2
Goed
113 reviews
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A friend recommended True Nature Meats…
A friend recommended True Nature Meats and we are very happy with the quality of meat... delivery. I needed to update an order before processing and Chris took care of my request promptly. We highly recommend!!!
4 augustus 2026
Review zonder uitnodiging
Antwoord van Truenaturemeats
HI Charles, Thanks again for your kind words! We sincerely appreciate you. Wishing you all the best,
Chris
True Nature Meats Support
i find customer service top notch~the meats are very good! wish they used ups instead of fedex
i find customer service top notch~the meats are very good.
30 juli 2026
Review zonder uitnodiging
Antwoord van Truenaturemeats
Hi Gerald,
Thank you so much for your kind words and support! We're grateful to have such wonderful customers as you!
Best,
Aiko
True Nature Meats Support
The food and customer service is wonderful
The food and customer service is exceptional in every way.
27 juli 2026
Review zonder uitnodiging
Antwoord van Truenaturemeats
Hi Cheryl, Thank you so much for your kind review and words! We hope you're well! Don't hesitate to reach out to us for anything at all.
Best,
True Nature Meats Support
The product is amazing
The product is amazing. So easy to prepare and extremely tasty. My other half was very skeptical, till his first bite. The steak is so tender and flavorful. I can't believe how good this is and so easy!! I have had the chicken and beef only and it is so good. Great quality and customer service is fantastic!
21 juli 2026
Review zonder uitnodiging
Antwoord van Truenaturemeats
HI Judy, Thanks so much for the kind words! Glad you love the steaks and Chicken. There's something special about a sous vide steak, and we're glad to see customers like you enjoying! Thanks again,
True Nature Meats Support
Scammers, Stay Away!!
I ordered a bunch of meat from them but the 1 item that I was most excited about (Wagyu Sirloin steaks) still wasn't delivered after 3 months so I contacted customer service to inquire. To my absolute amazement, I was advised that they would not be delivering the subject meat but were still keeping my money.
THIS COMPANY IS A FRAUD; they have no clue about customer support. DO NOT BUY ANYTHING FROM THIS COMPANY!
22 juni 2026
Review zonder uitnodiging
Antwoord van Truenaturemeats
Hi Kelly, We're so sorry that you had a bad experience. We agree that this is unacceptable, and it's why we've updated our customer service process and brought in a new team of pro's that are ready and waiting to help you. We would be happy to reconcile this by sending you a full refund. Please don't hesitate to reach out to us here with your information and we'll get this fixed for you.
True Nature Meats Support
Worst customer support ever!!!!!!!!
Worst customer support ever!!!!!!!!
I responded to 4 separate emails on 4 separate days saying that the order was being shipped. I asked that it not be shipped. I got notification that the order was delivered. I guess when get home we can throw the spoiled meats away!!!!!!!!!!!
19 juni 2026
Review zonder uitnodiging
Antwoord van Truenaturemeats
Hi Timothy, I'm so sorry that you've had a a bad experience, and we're here to fix it. Our Customer service team and process has been completely revamped. We're happy to reconcile this for you with a refund, a replacement box, or store credit. We are committed to making this right for you.
All the best,
Chris
Manager
True Nature Meats Support
Great flavor, high price. Worth it, YES!
I found the meats to be exceptional in flavor and texture.
I will most likely buy again, soon.
2 juni 2026
Review zonder uitnodiging
Antwoord van Truenaturemeats
Thanks so much For the kind words!
GREAT MEAT!!!
Had an issue with my order, took a while, but they DID come thru for me by sending me another box! I could have gotten a refund, but HELL NO!! THIS MEAT IS SO AWESOME!!
14 juni 2026
Review zonder uitnodiging
Antwoord van Truenaturemeats
Melissa,
I'm so sorry that you've had a a bad experience, and we're here to fix it. Our Customer service team and process has been completely revamped. We're happy to reconcile this for you with a refund, a replacement box, or store credit. We are committed to making this right for you.
All the best,
Chris
Manager
True Nature Meats Support
Asked to stop my order since i was not…
Asked to stop my order since i was not home. 6 days before delivery i wrote and called, but they still sent it and charged me 180$. Refuse to refund me. Really bad business.
20 mei 2026
Review zonder uitnodiging
Antwoord van Truenaturemeats
Hi Edmund,
I'm so sorry that you've had a a bad experience, and we're here to fix it. Our Customer service team and process has been completely revamped. We're happy to reconcile this for you with a refund, a replacement box, or store credit. We are committed to making this right for you.
All the best,
Chris
Manager
True Nature Meats Support
AVOID THIS COMPANY
AVOID THIS COMPANY - I never authorized a monthly delivery yet they charge me. They make it IMPOSSIBLE to cancel. I still am trying to call and they will not pick up the phone. This is very suspicious and dishonest. Not to even mention that the meat tastes like a spoonful of salt. Yuck! I will be reporting the the BBB.
28 mei 2026
Review zonder uitnodiging
Antwoord van Truenaturemeats
Genia,
I'm so sorry that you've had a a bad experience, and we're here to fix it. Our Customer service team and process has been completely revamped. We're happy to reconcile this for you with a refund, a replacement box, or store credit. We are committed to making this right for you.
All the best,
Chris
Manager
True Nature Meats Support
This is some of the best steak I have…
This is some of the best steak I have had and the variety of chicken is amazing as well. There are flavors for everyone and this is quickly becoming a staple for my family of 10! Love it!
7 mei 2026
Review zonder uitnodiging
I was skeptical this would taste as…
I was skeptical this would taste as good, since it's pre-cooked, but WOW! It really does taste incredible! My favorite by far is the brisket and the wagyu steak. Highly recommend.
7 mei 2026
Review zonder uitnodiging
I was absolutely blown away by how good…
I was absolutely blown away by how good the meat was! Better steak than the $50 I spent at Texas Roadhouse.
15 april 2026
Review zonder uitnodiging
Said they would deliver a some sample meats and never showed. They called me and scheduled a time and everything, just disappointed and wasted my time.
Sad business
29 april 2026
Review zonder uitnodiging
Antwoord van Truenaturemeats
Hi Jesse,
From what I understand this was a promo we were running for a door to door program that was axed. That said, I'm committed to getting you a sample box. Reach out to me here, and I will send you the meats you were promised.
Best,
True Nature Meats Support
Don't buy this
Don't buy this! I sent it to my son because it seemed easy to prepare, but it arrived late and thawed out. However, they told me that wasn't a problem. Then, without my authorization, a subscription was automatically generated for a recurring purchase—every 30 days—of four packages of meat, and they notified me that the order was already on its way. I told them there had been a mistake and asked them to initiate a return for the product, as my son was out of town and wouldn't be able to receive it—plus, I hadn't authorized the purchase in the first place. They replied that they do not accept returns, etc., though they subsequently sent me instructions on how to cancel the subscription. It was impossible to do so, however, because the app didn't offer that option. I was only able to get it done by telling them I was going to report them.
If someone makes a purchase from me using my card details without my authorization, it is clearly theft.
13 april 2026
Review zonder uitnodiging
Antwoord van Truenaturemeats
Fanny,
I'm so sorry that you've had a a bad experience, and we're here to fix it. Our Customer service team and process has been completely revamped. We're happy to reconcile this for you with a refund, a replacement box, or store credit. We are committed to making this right for you.
All the best,
Chris
Manager
True Nature Meats Support
Company refuses to take responsibility for mis-shipment
Company refuses to take responsibility for shipping meat that I didn’t want but was unable to tell them about because when I clicked on their posted link to manage my order the link was reportedly invalid and didn’t exist. Once they shipped it they said the matter was no longer their issue even though I explained I was out of the country and the meat is going to sit rotting on my doorstep for 5 weeks.
9 april 2026
Review zonder uitnodiging
Antwoord van Truenaturemeats
Rick,
I'm so sorry that you've had a a bad experience, and we're here to fix it. Our Customer service team and process has been completely revamped. We're happy to reconcile this for you with a refund, a replacement box, or store credit. We are committed to making this right for you.
All the best,
Chris
Manager
True Nature Meats Support
This is a terrible company
This is a terrible company. The meat is not fit for humans. As for the guarantee it's a big fat lie. Say goodbye to your $ and u will be stuck with a freezer of garbage. HelenStevenson
22 april 2026
Review zonder uitnodiging
Antwoord van Truenaturemeats
Hi Helen,
As the new Manager of Customer support at True Nature Meats, Io want to tell you I'm so sorry that you've had a a bad experience, and we're here to fix it. While this was before my time, I want to make sure it's know that I am committed to making this right and owning the problem no matter how long ago it happened.
Our Customer service team and process has been completely revamped. We're happy to reconcile this for you with a refund, a replacement box, or store credit. We are committed to making this right for you.
All the best,
Chris
Manager
True Nature Meats Support
Low quality & horrible customer service!
Over-salted, poorly seasoned, tough, dry, and low quality meat that I struggled to make palatable. I love salt but wow, that’s a salt lick! Deceptive that they don’t show you all ingredients and nutrition facts before buying. IT IS NOT HEALTHY. (And they claim it is)
After detailing my concerns and being escalated, they will only give an account credit requiring future purchases. Hah! I will never buy from them again, it’s that bad.
Worst customer service I’ve experienced from a service like this. Using AI to write long flowery responses doesn’t help anyone ever.
Thankfully AMEX will help me remedy the situation. I wish I looked here first, the other reviews here describe my exact experience, even Reddit agrees!
3 april 2026
Review zonder uitnodiging
Antwoord van Truenaturemeats
We are really sorry you had that experience. We have since updated your customer service process with a new team and new leadership. We are here to remedy any past issues and welcome your feedback and insights.
The consistency of the meat is awful
2 april 2026
Review zonder uitnodiging
Antwoord van Truenaturemeats
Hi Linda, Thanks so much for your review, and please forgive the delayed response. When I took over the customer experience for True Nature Meats I made it a point to get in and reply to everyone who had lodged a complaint. Somehow your review slipped through the cracks. I would love the opportunity to make compensate you for your bad experience back in April. I'd be more than happy to send you a box of meats for free, or if you could give me more information about your original issues, I can get you a refund for the product you weren't satisfied with.
Again my very sincerest apologies for your experience being unsatisfactory. Here to make it right for you.
Chris
True Nature Meats Support
Carne Asada Is Aweful
I enjoyed our steaks, but the carne asada is nothing but grizzle. What we chewed had to be spit out, and if you can imagine that crap was larger than when it went in our mouths—it made eating it impossible. Then they want a photo for proof. Stay away from this company or at least any of their side meats. Only buy the steaks.
18 maart 2026
Review zonder uitnodiging
Antwoord van Truenaturemeats
Debie,
I'm so sorry that you've had a a bad experience, and we're here to fix it. Our Customer service team and process has been completely revamped. We're happy to reconcile this for you with a refund, a replacement box, or store credit. We are committed to making this right for you.
All the best,
Chris
Manager
True Nature Meats Support
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