Tuk Tuk Mart Reviews 

128
TrustScore 4 uit 5

3,9

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

1st of Sept placed an £80 order, 7th of Sept received an email of some products being out of stock, got back to them to agree skipping those ooo items, they emailed back stating that my order was belo... Toon meer

Beoordeeld met 5 van de 5 sterren

I’ve been using Tuk Tuk Mart for years now and you can’t beat their Asian food and the excellent service! I would highly recommend trying them!!

Beoordeeld met 5 van de 5 sterren

Loved my experience at Tuk Tuk Mart. Fantastic service and packaged great. Ordered lots of frozen and fresh food which came next day.

Beoordeeld met 5 van de 5 sterren

I made an order with Tuk Tuk Mart and was so impressed with great service, variety of choices and price was so good. It was recommended to me by a friend and I will be ordering again in future. I orde... Toon meer

Bedrijfsgegevens

  1. Boodschappenbezorgdienst

Geschreven door het bedrijf

Tuk Tuk Mart, brought to you by Hang Won Hong, a leading Asian supermarket based in Manchester, UK. Supplying a wide range of well known Oriental produce, at Tuk Tuk Mart we take great care to research and provide the authentic ingredients, foods and hidden gems that are found in local aisles of supermarkets in the Far East, and make them available to everyone.


Contactgegevens

3,9

Goed

TrustScore 4 uit 5

128 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,9

Alle reviews

(128)

16 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

No quibble shopping .Fast delivery …

First time doing Asian supermarket shopping. Usually visit the wing yip in Croydon. Ordered two boxes of mooncakes on Saturday, already delivered first thing Tuesday morning. Positive experience and free delivery over £55.

16 augustus 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Staff was very helpful!!

Staff was very helpful, got a very quick reply, my order got here and I was very pleased! Will definitely use them again :)

22 juli 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Had some reservations about using them…

Had some reservations about using them since I hadn't heard of them, but my concerns were completely unfounded. Great company to deal with, shipped my order quickly and responded very fast to a customer service email query. Used twice now and no issues, very happy to recommend.

10 juni 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent customer service.

Excellent customer service from Blue when my product wasn’t in stock I was kept informed and immediately received the items when they came in stock again. Would definitely use Tuk Tuk Mart again.

30 mei 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Tuk Tuk Mart provided excellent and…

Tuk Tuk Mart provided excellent and very friendly service. This is the second time I purchased on line from them. Throughout the whole transaction, they are in great communication with me, Food are fresh and well wrapped, always packed with a free gift. I would highly recommended with no doubt.

5 mei 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service

This my first time ordered in Tuk Tuk mart. I choose to buy online as the store offering a lot of variety of products even from Indonesia. The price after I compared with others relatively cheap. Most important the service delivery excellent. I was ordering yesterday and got my parcel today. Especially Harvey good communication and quick respond when one of my item it’s not available. Very recommended store, fast response,fast delivery and well packaged.

3 februari 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing shop

Great variety of products, lovely and fast service and the best prices in the market.

21 januari 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

First time ordering

Placed my first order with Tuk Tuk Mart as I'm from a little town and we do not have any local Asian markets. I have looked at a few options online and was really pleased with the prices Tuk Tuk were offering and at just how much choice there was on the website. I ordered around 20 items. I saw that there was a long order processing time on the wesbite but that doesn't bother me. I was contacted a couple of days after placing the order advising a few of the items were out of stock but that a shipment was shortly due, so waited a bit longer, and then some items did not come back into stock, where I was then quickly contacted with offerings of substitutions (all of which were suitable) and the order was shipped straight away after that. Arrived in great condition, great dates on the products and good packaging (my order had a few glass bottles, all fine). I will definitely be ordering from them again. The ONLY downside is that a lot of things tend to go in and out stock quickly on the website, but as they also operate an actual store I think that is to be expected, hopefully I will be able to try all the other things I want to try soon.

20 januari 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My friends often recommend it to me

My friends often recommend it to me. so I go here to buy some Chinese or east Asian food here, it has lots of stuff that I love, especially some desserts like a different flavor of mochi.

14 december 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A Gem

My online search for hard to find SE Asian food stuffs led me to them. Been ordering online from them a couple of times, service and delivery are always reliable. They will call when items are not available and check with me on suitable substitutes. Items are well packed and next day delivery for chilled and frozen items. They are top of my list now.

2 december 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Really good service and items

Ordered from here in the morning, had two missed calls at 5pm then followed with a text message to say one of my items was unavailable and there was an alternative to see if I was ok with that. Received my order by 6:30pm, now that is a speedy delivery service. Excellent customer service and great items. Would definitely recommend!

29 november 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Definitely shopping here again! 👍🏼

I just want to say what an exceptional shop Tuk Tuk Mart is. I was contacted several times to know that my shopping order was being packaged, which items were unavailable and offered an equal substitution or of better value and also given an extra free drink. The customer service is top notch. The groceries were packaged exceptionally well, with frozen/ refrigerated food and drinks being surrounded by special ice packs and also placed in a thick insulated foam container. Very impressed. The parcel was delivered by DPD with regular notifications. Everything arrived on time and as I was working it was left in our enclosed front porch. Once home , everything unpacked and in perfect order! I highly recommend shopping with Tuk Tuk Mart. Even after a couple days in the insulated box, the ice packs were still frozen. I’ll be shopping with them again soon. So great to be able to get food from Taiwan.

27 november 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great variety of products

Tried them out for the first time since I couldn't leave the house while sick. Their website had a lot of products I wouldn't expect to be available in the UK. Delivery was also very quick.

26 november 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

After attending a Korean Cookery School…

After attending a Korean Cookery School I was looking for a few ingredients I couldn’t find in my local Asian store. Found everything I needed on Tuk Tuk Mart. Delivery was estimated for 1-2 weeks but arrived in 2 days packaged to perfection. An absolutely wonderful company to deal with.

27 oktober 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Absolutelly rubbish service

Absolutelly rubbish service. I bought from them puffed tofu and just after 2 days after expiry date they get so moulded !! I had to bin them. Also I bought vegan beef which in fact is just regular TVP which you can buy 10 Cheaper in Holland and berret store. They dont taste Like beef at all. Just dry soy 😠😠😠 i thought that's gonna be so good. Im so disappointed. Also they blocked me on Facebook page so I cant comment..Professional companies can apologize but they have just blocked me. I dont recommend them at all. I paid nearly 10 Pounds for just 500 gr of fake meat which doesnt taste Like beef at all. I feel ripped off. They Are very greedy. They also have dicreased weight of tofu. From 800 to just 600 the same price 😠😠😠

22 oktober 2021
Review zonder uitnodiging
Logo Tuk Tuk Mart

Antwoord van Tuk Tuk Mart

Hi Claudia,

Thank you for sharing your feedback. We are very sorry your experience didn’t match your expectations.

Regarding the puffed tofu, as this is fresh produce, we would normally recommend using them before the expiry date to avoid them becoming mouldy. Also, we have not decreased the weight of tofu. You ordered a different brand of tofu in your previous order (Oriental Dragon) which is 800g, and the tofu brand you ordered this time (Tofu King) is 600g. Hopefully this has cleared up any confusion.

We have a zero tolerance policy on any behaviour that is racist or discriminatory to our staff, and your previous comments on our Facebook page have unfortunately been racist and abusive. Whilst we welcome and encourage feedback from our customers, we found it best to remove any inappropriate comments.

Once again, I apologise for your experience with us and if you would like to discuss this matter further, please email us at enquiries@tuktukmart.co.uk.

Thank you and have a lovely day.

Beoordeeld met 5 van de 5 sterren

Ordered online and can confirm that…

Ordered online and can confirm that they offer an amazing customer service. They didn't have an item in stock and so I chose to wait. When they managed to get it in stock, they sent the package straight away with a little gift. They replied to my queries in a timely manner and with utter professonalism.

5 oktober 2021
Review zonder uitnodiging

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