It was sort of easy to get in touch with Tulo (but why I had to log on twice???), and I did not wait too long. The operator Gemma was very clear, and it's not her fault if the provider offer such... Toon meer
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Lees wat reviewers zeggen
Contacted Tulo at 9.30 and had a resolution respone within two hours. Absolutely outstanding customer service which is VERY rare these days. Thank you
Got put through on chat to a customer service representative called Gemma She was quick and efficient to accept an issue with a smart meter and escalate it to the correct department as urgent as it... Toon meer
So far so good. Switch went smoothly within a few days. App registration without any problems. I've managed to change date of direct debit via email without any problems and yes first direct debit is... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Tulo, we know that managing your energy can feel complicated and overwhelming. That's why we strive to make our service as simple and straightforward as possible, so you can focus on what matters most to you without it costing the world. With Tulo, you can expect clear and transparent pricing, with no hidden fees or surprise charges. Our user-friendly platform allows you to easily manage your account and track your energy usage, so you can make informed decisions about your home energy.
Contactgegevens
Vinegar House, 39 Foregate Street, WR1 1DJ, Worcester, Verenigd Koninkrijk
- 0333 0165 542
- help@tulo.energy
- tulo.energy
4,6
Uitstekend
830 reviews
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Processed direct debit reduction without any complaint
27 juli 2025
Review zonder uitnodiging
Easy chat process
29 juli 2025
Review zonder uitnodiging
Absolutely shocking app
Absolutely shocking app
Click on my bills to check usage and it just closes down the app.
Try the website and it sends a code which doesn’t work
I’m off to another company
28 juli 2025
Review zonder uitnodiging
switched on 2/07/25
switched on 2/07/25. Had probs with previous company but now sorted by Tulo customer service. Well done and they were so helpful. The reason I switched was because of good fixed tariff rate. New company, good rates and customer service. So far so good and I wish Tulo well
27 juli 2025
Review zonder uitnodiging
Login problems
I cannot access my account. It never sends me the verification email. I have checked every possible folder of my emails, and nothing. This is for both the website and the app. No codes been sent to me. How am I supposed to login??? I have just sent an email to disable 2FA, but I’m still not pleased in the meantime.
25 juli 2025
Review zonder uitnodiging
Speedy response to assistance request
Had hassles getting back closing balance from old supplier. TULO were incredibly quick to reply by email to the query I had about opening and closing readings - thank you!
24 juli 2025
Review zonder uitnodiging
Very quick response and very helpful:)
25 juli 2025
Review zonder uitnodiging
I had no issues switching over
I had no issues switching over, in fact it was very quick. Would recommend.
15 juli 2025
Review zonder uitnodiging
Good prices and no hassle
I had real logon problems at the start. Since then no problem and very happy with prices and Customer Services.
20 juli 2025
Review zonder uitnodiging
Antwoord van Tulo Energy
Hi Ben A, Sorry to hear you're having trouble. Please email help@tulo.energy and in the subject state "1 Star Review - Ben A". I would fix these issues for you now but cannot identify your account as I only have your first name. We can get get these issues sorted for you quickly.
Scammers and thieves
Scammers and thieves! Only just switched to them and within 5 days of the switch date, they took £199 from my account by DD. No statementwas issued either, just stole my money. Electricity and gas are paid after they're used and not up front! I should have listened to reviews. I can hopefully still resign as I'm on the last day of the cooling period. Let's see if they will give me the money back! Fuming!
20 juli 2025
Review zonder uitnodiging
Antwoord van Tulo Energy
What you’ve experienced is actually just your first agreed monthly Direct Debit. It’s all clearly outlined in our terms and conditions (the thing you clearly didn’t read, but accepted). As you’re still within your 14-day cooling-off period once you’re back with your original supplier, we’ll refund any credit owed faster than you can write your next one-star review for somewhere else.
The app doesn't work in the sense that…
The app doesn't work in the sense that it does not upload electricity meter readings. The website doesn't let me sign in because it never recognizes the code that it sends to my phone. A terrible start.
20 juli 2025
Review zonder uitnodiging
Antwoord van Tulo Energy
Hi John, Sorry to hear you're having trouble. Please email help@tulo.energy and in the subject state "1 Star Review - John". I would fix these issues for you now but cannot identify your account as I only have your first name. We can get get these issues sorted for you quickly.
very helpfull and patient
very helpfull and patient. Explain everything clearly and detailed.
18 juli 2025
Review zonder uitnodiging
Easy to switch
Easy to switch. Prompt response to a query. All good so far. Rates seem competitive currently
16 juli 2025
Review zonder uitnodiging
Absolute conmen
Absolute conmen. Garbage of a company. I gave them my yearly usage, agreed a DD cost, after the cooling off period they demanded more. I offered to pay a yr in advance, they agreed but refused to lower DD. DO NOT SWITCH TO THIS COMPANY. I'll be demanding a refund for credit and also be switching as soon as I can.
26 juni 2025
Review zonder uitnodiging
Antwoord van Tulo Energy
Dear "Sallywetlegs" we can't seem to locate your account to comment but if you contact us at help@tulo.energy one of the team will be able to assist.
excellent flexible fast customer service
Their rates are very competitive. Their customer service is EXCELLENT, fast, personal and so very helpful and flexible. I'm vey senior and coudl not manage their security codes to enter my account. I told them and they immediately set me up in a different way that makes is very simple for me. Top marks for Tulo!
13 juli 2025
Review zonder uitnodiging
I've just switched to Tulo
I've just switched to Tulo to take advantage of their keen prices. The switch was completed in just 3 days. I've downloaded their app which is easy to negotiate and shows me the daily readings from my smart meters. Everything has gone very smoothly. Well done Tulo.
11 juli 2025
Review zonder uitnodiging
I made a couple mistakes when setting…
I made a couple mistakes when setting up my switch to Tulo Energy. Customer service has been very responsive sorting out my mess!
Glad I've decided to move to Tulo Energy.
Keep up the good service.
3 juli 2025
Review zonder uitnodiging
Really good customer service
Really good customer service, very quick to respond and helpful.
1 juli 2025
Review zonder uitnodiging
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