When I left Tulo to go to another supplier with a cheaper fixed rate, there was an issue with the final meter reading and Tulo were excellent sorting this. Excellent customer service. I would not have... Toon meer
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Lees wat reviewers zeggen
online service Theon line service was very good and Gemma was a great help and sorted out my questions quickly and efficiently in all a very pleasant experience thanks to Gemma
Absolutely brilliant company. No hassle, easy support, and low tariffs. Unfortunately I have had to switch but only due to getting an electric car and them not offering an EV tariff currently. Hopeful... Toon meer
So far so good. Switch went smoothly within a few days. App registration without any problems. I've managed to change date of direct debit via email without any problems and yes first direct debit is... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Tulo, we know that managing your energy can feel complicated and overwhelming. That's why we strive to make our service as simple and straightforward as possible, so you can focus on what matters most to you without it costing the world. With Tulo, you can expect clear and transparent pricing, with no hidden fees or surprise charges. Our user-friendly platform allows you to easily manage your account and track your energy usage, so you can make informed decisions about your home energy.
Contactgegevens
Vinegar House, 39 Foregate Street, WR1 1DJ, Worcester, Verenigd Koninkrijk
- 0333 0165 542
- help@tulo.energy
- tulo.energy
Heeft 27% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Responded promptly following my enquiry…
Responded promptly following my enquiry and provided me with a valid answer for which I was very satisfied.
Excellent Customer Service
When I left Tulo to go to another supplier with a cheaper fixed rate, there was an issue with the final meter reading and Tulo were excellent sorting this. Excellent customer service. I would not have left but for the cheaper fixed rate I managed to get with another supplier.
online service
online service
Theon line service was very good and Gemma was a great help and sorted out my questions quickly and efficiently in all a very pleasant experience thanks to Gemma
Great communication and the personal…
Great communication and the personal touch, always helpful, a pleasure to do business with
They put things right
They responded immediately when I realised that I had made a mistake with our meter readings.
Very speedy reply from the chat…
Very speedy reply from the chat function. George was very helpful in estimating our annual usgaey in kWh.
Credit return
George was very helpful, quick and informative! Great service
Very good rate
Very good rate. over the year paid regular direct debit causing over payment, which was refunded promptly by customer service on request.
I had a query with my meters
I had a query with my meters, so I contacted Tulo Energy who responded quickly and resolved my query to my satisfaction. They were very helpful and friendly. I would recommend Tulo to everyone.
Amazing customer service
Amazing customer service. Really responsive.
Quick and easy fix
Absolutely Disgraceful
Absolutely Disgraceful. They ignore a faulty meter issue for months, which now traps me into staying with Tulo, then raise prices knowing full well I cannot switch if I wanted to. Absolute scam.
Great first experience of your customer…
Great first experience of your customer service. This was my first call made to you guys and my call was handled without any delay and then my query was handled without delay as well.
Direct Debit change
At first I thought your answer about being unable to change DD date due to restrictions was going to be a problem however I assume this was a bot and a real person sorted problem out in two messages thank you
Absolutely brilliant company
Absolutely brilliant company. No hassle, easy support, and low tariffs. Unfortunately I have had to switch but only due to getting an electric car and them not offering an EV tariff currently. Hopefully they will offer one in future and I will return.
Very responsive to calls and the…
Very responsive to calls, provided adequate amount of information and to my level of understanding, making me feel valued.
Gemma was polite and efficient
Gemma was polite and efficient. Solved the problem swiftly.
Excellent service
Excellent service! They resolved my issue quickly and professionally. Highly recommend!
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