It was sort of easy to get in touch with Tulo (but why I had to log on twice???), and I did not wait too long. The operator Gemma was very clear, and it's not her fault if the provider offer such... Toon meer
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Lees wat reviewers zeggen
Contacted Tulo at 9.30 and had a resolution respone within two hours. Absolutely outstanding customer service which is VERY rare these days. Thank you
Got put through on chat to a customer service representative called Gemma She was quick and efficient to accept an issue with a smart meter and escalate it to the correct department as urgent as it... Toon meer
So far so good. Switch went smoothly within a few days. App registration without any problems. I've managed to change date of direct debit via email without any problems and yes first direct debit is... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Tulo, we know that managing your energy can feel complicated and overwhelming. That's why we strive to make our service as simple and straightforward as possible, so you can focus on what matters most to you without it costing the world. With Tulo, you can expect clear and transparent pricing, with no hidden fees or surprise charges. Our user-friendly platform allows you to easily manage your account and track your energy usage, so you can make informed decisions about your home energy.
Contactgegevens
Vinegar House, 39 Foregate Street, WR1 1DJ, Worcester, Verenigd Koninkrijk
- 0333 0165 542
- help@tulo.energy
- tulo.energy
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Great service
Great service, app works well. Would have stayed a customer if they could have matched the fixed tariff with another provider
Best prices in the market for my area
The chepest in my area. I am revewiing my rates every 6 months minimum and for the last 2 years I cannot find cheaper tarrif. Straight forward, not so much functionality in the App but enough to get by and see the basics, but definetely the most competitive. The only reason I switched from them, because they do not have EV rates. Once they setup these kind of tarrifs I am defitenetely going back
The best until you have a battery system
Tulo was the best variable gas and electricity supplier when my current fixed tariff ended with Eon, hence the switch.
Putting my meter readings into their online system was a doddle and all bills reflected my numbers, no guessing games here.
I switched to another supplier after a battery install to go with my PV panels as Tulo didn't have tariffs that are good for battery systems, otherwise I'd have stayed with them.
Communication was always fast by email.
The person I dealt with was very…
The person I dealt with was very professional and knowledgeable
What amazing Customer Service
What amazing Customer Service. I felt that my query was dealt with swiftly and without any fuss and bother. And they were super helpful, making sure that it was as easy as possible for me to get my issue resolved. Almost proactive but at least prompted me to get 2 things done at the same time! Changed my Direct Debit arrangements and lower my monthly amount!
Great customer service
Great customer service from George, sorted everything quickly in one online chat. Makes things easy. Better tariffs than other providers on comparison sites.
I have just renewed my contract with…
I have just renewed my contract with Tulo for the second year. I like the fact I can put my readings in each month so get an accurate bill. Their prices were better than most other companies and any queries I have had I’ve been able to phone or email them and get a reply more or less straight away. Keep up the good work Tulo
Energy Deal
chatted to a member of Tulo Energy to set up a new fixed rate Energy deal and everything went quick and easy
No problem with service
Helpful efficient service
Highly recommended
Highly recommended. Just signed up for another 12 months. Many thanks to Gemma
Good customer service.
Really good customer service…
Really good customer service experience- had an email exchange with Gemma Hinton and she was extremely helpful and efficient
Good and prompt reply’s to my queries
Good and prompt reply’s to my queries . I found them to have reasonable prices for their gas and electricity.
Their web site is simple to use, I would recommend Tulo
Don't discount Tulo just because they're small
Tulo are a great example of a small energy company offering what all customers need without being complex and expensive.
I had a smooth and hassle free experience with them. Their App is also very simple, topline and straightforward – it covers all you need it to do without getting bogged down in any complexities, bells, whistles and marketing etc
If they appear in your energy comparisons, don't discount them because they're not one of the big boys.
Tulo energy is a small company
Tulo energy is a small company, this offers customers a very reasonable contracts over 12 months.
I have done this and will follow up with a second year.
There is no problem with customers that do not want any meter installation, this suits my requirements.
Tulo sends texts each month as when a new actual metre reading is needed to add to your account.
Thank you Tulo energy for your service and allowing a second year to follow on.
Great customer service
Great customer service and reasonable tariff across the 12 month period, just a shame they don't offer an EV tariff as I'd definitely switch to it if they did.
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