Typhoo Reviews 145

HORRIBLE NEW RECIPE! Tastes absolutely foul, with a nasty smokiness to it. I can understand not using foil but to change the recipe is unforgivable. I'll be finding another brand as this tastes nasty now, there's no way I could enjoy it as I used to

Great tea that is very hard to find in stores, delivered quickly

Replaced the box of tea bags but completely ignored my complaint about the "New Taste" and poor quality, easily ripped, tea bags.

The young lady I had communication with was very friendly and helpful

you sent me a free box of tea bags but I'm still having trouble with breaking and tearing bags

Quick response to my email and offered a solution quickly also

Typhoo have gone above and beyond to resend a delivery that i mistakenly put the wrong postcode on, Thank you.

ORDERED FRIDAY PM DELIVERED SATURDAY 2PM.
THANK YOU

I’ve been a Typhoo drinker for years, but the quality has gone downhill badly. Our latest 440‑bag pack was so weak it barely coloured the water. This isn’t the first time either — we had a similar issue a couple of years ago.

I submitted a full complaint with batch details, photos, and everything they asked for. Weeks passed with no reply. When I chased them, they claimed they “never received” my complaint and asked me to resend all the information again — photos, batch code, expiry date, store, location, receipt.

I’m not jumping through hoops for a second time. If Typhoo can’t even acknowledge a complaint properly, never mind resolve it, then what’s the point.

My wife and I have now switched to Tetley, which at least makes a decent cup of tea.

Very poor product quality and even poorer customer service. Typhoo has lost a loyal customer.
This reply does not reflect my experience.
My complaint was submitted correctly, more than once, and I received no acknowledgement until I chased it.

The issue here was not an “email update” — it was repeated poor handling of a long‑standing quality problem that I had already reported in the past.

Your team only contacted me after I posted this public review, and even then I was asked to resubmit the same photos, batch codes and details yet again. After years of being a loyal customer, this has been extremely disappointing.

I have now moved on to another brand, and my review reflects the full experience so other customers can make an informed choice.

Update: My complaint was submitted correctly, more than once, and I received no acknowledgement until I chased it.

The issue here was not an “email update” — it was repeated poor handling of a long‑standing quality problem that I had already reported in the past.

Your team only contacted me after I posted this public review, and even then I was asked to resubmit the same photos, batch codes and details yet again. After years of being a loyal customer, this has been extremely disappointing.

I have now moved on to another brand, and my review reflects the full experience so other customers can make an informed choice.

No hassle replacement. I haven't opened packet yet ( bought another bag waiting on replacement) so I hope they are OK.

I had couple of boxes of tea bags , some of them split and wasted then I took photos and send the company, they send me a box of tea bags on post.

Good value for the money I will be ordering again in the future

Very easy to order from website. Quick delivery in very secure boxes. Would recommend to all. PS my wife loves the cold tea flavours.

I still can not brew a decent strong cup of tea with 1 teabag. The colour of the cuppa is a very pale gray instead of a nice warm brown and to be honest is tastes like hot water with milk. I have contacted Typhoo and the customer service was excellent but unfortunately I have to stand by my opinion. The gesture of goodwill was very much appreciated.

Bought a packet of 440 from Amazon. Bags not properly sealed loose tea everywhere. Sent a mail to customer services explaining that although I was refunded they should look at their manufacture process as the machine obviously has a problem. Just got some blurb about looking into it and how the quality was good. - not impressed. It seems to be an on- going problem as other clients have also complained. Waken - up Typhoo!

First class response with clear and concise solutions..

You replaced the item very quickly and the person i spoke to was very helpful and polite she understood what I was saying and I understood her.

The tea best ever but when ripping 2tea bags u lose 20% because you end up ripping 1 of the tea bags because there not insufficient perforations in them

Great product, great price and fast delivery great

Quick response and positive outcome