The delivery was earlier than expected, which was really good. The shipment arrived intact and the tools that came with the kit made it really easy to work with the internals of the phone. After watch... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Easy to search find needed stuff! I chose them because the navigation was clearest among those website which offer similar shipping services. Moreover, I liked that conditions for shipping in whateve... Toon meer
Bedrijf heeft geantwoord
Good quality products that I couldn’t source locally. It is disappointing that you can’t return an item unless it is damaged. When my product arrived, it was much heavier than I realised. I w... Toon meer
Bedrijf heeft geantwoord
Paid express shipment fee but delivery delayed although I have paid express shipment my ordered arrived after 20 days. Do not bother to pay express shipment and get scammed.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Ubuy is Qatar's biggest-selling global shopping portal. A diverse range of international products that meet the varied requirements of people are available on this eCommerce platform. Explore the diverse collection of premium brands in popular categories on this international shopping website. You can shop for electronic gadgets, fashion accessories, beauty products, clothing items, travel & outdoor amenities, home & kitchen appliances, office & school supplies along with laptops, smartphones and their accessories online from Ubuy Qatar. Purchase them from any of Ubuy's international shipping stores in the USA, UK, China, Japan, Hong Kong and Korea. We assure dynamic customer services to all our clients and a rich cross-border online shopping experience. Moreover, you get to choose from millions of worldwide brands that are not easily available on many other shopping portals in Qatar. ✓Reasonable Prices ✓Big Discounts ✓Great Offers and Deals ✓Fast Shipping ✓Genuine Brands ✓100 Million+ Products ✓Multiple Payment Options ✓No Amount Capping ✓Prompt Custom Clearance Services ✓Express Shipping | Online Shopping | Electronics, Health & Beauty Phones, Fashion | Ubuy Qatar
Contactgegevens
5th Floor, Muntazah Commercial Centre, Hiteen Street, Muntazah, , Doha , Qatar
- +974 40197701
- info@ubuy.com
- ubuy.qa
4,2
Goed
651 reviews
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I paid for express shipping and my…
I paid for express shipping and my package did not arrive on time.
30 november 2023
Antwoord van Ubuy Qatar
Hello Maria,
We are very sorry for the inconvenience caused to you. Unfortunately, due to unforeseen circumstances, there has been a delay in the delivery. However, the product has already been dispatched from our warehouse and is on its way to you. You can expect to receive the product shortly. We understand that you had opted for the express shipping method, and unfortunately, the order did not reach you within the promised time frame. Therefore, we will process the compensation for the late delivery in the Ubuy account as Ucredits.
Additionally, we have sent an email containing the latest tracking information. We request you to check and revert us back to the same. We appreciate your patience and understanding in this matter.
The feedback has been shared with our team. We value our customers and their satisfaction is our top priority.
Excellent customer care support
Thanks for the great support and help from the customer service.
I ordered few scrubs and pants , one of the item was missing and one was not my size, the customer care took effort in getting it rectified and delivered the missing item with no additional cost. I am very happy with the service. Highly recommended. Thanks a lot for valuing the customer.
7 december 2023
Review zonder uitnodiging
Antwoord van Ubuy Qatar
Hello V J K,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Two times I ordered and cancelled by Ubuy
Two times I ordered General Hydroponics PH down fertilizer.
But Ubuy canceled the order.
2 december 2023
Antwoord van Ubuy Qatar
Hello Michael,
Thank you for reviewing us. Unfortunately, the order has been cancelled due to international import restrictions on the ordered item. The refund has been processed from our end in your source account. The feedback has been shared with our quality team and we are working on areas where we can earn a 5-star review.
We value our customers and take all the necessary actions for their satisfaction. We are sorry for the inconvenience caused to you.
When I use the chat and ask about items…
When I use the chat and ask about items I get a quick response … which is really good , you get to know if you can ship some items or not and this option is not available in other websites
My only worry is the price because it’s a lot higher than other website plus the shipping is also expensive?!! If you can work a bit on the prices that would be wonderful
3 december 2023
Antwoord van Ubuy Qatar
Hello sarra,
Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Team Ubuy
It was fast and efficient
It was fast and efficient and the parcel arrived in good condition. But delivery was expensive and the exchange rate not great. But I would definitely use them again for hard-to-find things.
1 november 2023
Antwoord van Ubuy Qatar
Hello Carolyn,
Thank you for choosing us and taking the time to leave such a fantastic review. We have forwarded your concern to the quality team, and they will look into it. We look forward to serving you even better in the future.
Happy Shopping!
Best Regards,
Team Ubuy
Good
Hi,
Was good experience for purchasing things from U-buy as proper communication and time management is perfect
31 oktober 2023
Antwoord van Ubuy Qatar
Hello Krishna Kumar,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
I was not given the discount coupon and…
I was not given the discount coupon and also I'm still waiting if my order has been processed they are not even contacting me or telling me if the order cancelled or refunded even I'm very old customer of ubuy n they charge so much high for customs etc.i don't even know the status of my order I don't know why they don't cancel the order and refund me if they are not able to deliver
3 november 2023
Antwoord van Ubuy Qatar
Hello A S,
We apologize for the inconvenience. The order is processed and regarding the order tracking, we have sent an email with the latest tracking details so we request you to check and revert us back to the same. The Customs/Import duties and taxes fees charged at checkout is not an exact calculation and may vary from the final amount so we cannot make any changes to these charges.
We value our customers and take all the necessary actions for their satisfaction. Again, we apologize for the inconvenience caused to you.
Antwoord van Ubuy Qatar
Hello AN,
Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards,
Team Ubuy
I trust you now
HI
I was in desperate need of calcium
NaturesPlus Ostivone Rx
I could not find it in my country, so the pharmacist advised me to write to you to send it to me. Honestly, at first I hesitated to order it from you, but because I needed it, I initially asked for two boxes of it, and when it arrived at the appointed time, I asked for a quantity of it, and now, my sister, I have ordered it from you at my expense, and that is why I told you that I have begun to trust you.
thank you all
9 oktober 2023
Antwoord van Ubuy Qatar
Hello MS Hessa,
We are absolutely thrilled to receive your review! We are delighted to hear that you had such a positive experience. Thank you for choosing us and taking the time to leave such a fantastic review. We look forward to serving you even better in the future.
Happy Shopping!
Best Regards,
Team Ubuy
First experience on Ubuy and probably the last
I made my first purchase on Ubuy for over 500$ days ago, and still up to now no tracking number generated. I contacted their whatsapp number but no reply. Up to now very disappointed!
21 september 2023
Review zonder uitnodiging
Antwoord van Ubuy Qatar
Hello,
We are really sorry to hear this. Please accept our sincere apologies for the inconvenience caused to you. We request you to please share your order details at info@ubuy.com. Our support team will contact you shortly.
Once again, we are really sorry for the inconvenience caused to you.
Thanks & Regards,
Team Ubuy
The game is not working
3 september 2023
Antwoord van Ubuy Qatar
Hello,
We are really sorry to hear this. Please accept our sincere apologies for the inconvenience caused to you. Our support team replied to your email requesting some images. We request you to please upload the images through the link provided.
Our support team will escalate the issue further to the concerned team and will provide you solution at the earliest.
Once again, we are really sorry for the inconvenience caused to you.
Thanks & Regards,
Team Ubuy
Order update
You can update the orders more frequently, it is days/weeks that nothing change on the stages of my orders
31 augustus 2023
Antwoord van Ubuy Qatar
Hello Leon,
Thank you for reviewing us. We have sent an email with the latest tracking details so we request you to please check and revert us back to the same. However, we have shared your feedback with our quality team and we will work on it.
We value our customers and take all the necessary actions for their satisfaction. We apologize for the inconvenience caused to you.
Best Regards,
Team Ubuy
I never buy from you anymore there are…
I never buy from you anymore there are always problems last time they did not want to return the money to my bank account I will never buy and I will not recommend it to anyone thank you
7 september 2023
Antwoord van Ubuy Qatar
Hello,
Please accept our sincere apologies for the inconvenience caused to you. Please be informed that delay compensation has been processed in your Ubuy account. We will make sure that such a delay won't happen again in future.
We have already taken corrective measures to avoid such delays. Once again, we are really sorry for the inconvenience caused to you.
Thanks & Regards,
Team Ubuy
Antwoord van Ubuy Qatar
Hello Charles Daramola
Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Team Ubuy
Very good service
12 augustus 2023
Antwoord van Ubuy Qatar
Hello Hebsiba Ashik Ali,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Warning about my experience with Ubuy - Customer Dissatisfaction Alertning about my experience with Ubuyarning about my experience with Ubuy
Warning about my experience with Ubuy: Customer Dissatisfaction Alert
I wish to share my recent unfortunate experience with Ubuy to alert other potential customers to the quality of their service and the product I received.
I ordered a thermometer and, to my disappointment, discovered on receipt that the batteries, which should have been wrapped in plastic, were placed inside the thermometer. This indicates that the product has already been used, despite being advertised and sold as new.
My attempts to resolve this problem were met with silence. Four days have passed since I sent my initial complaint by email and WhatsApp, and I have received no response. This is very worrying and reflects badly on Ubuy's commitment to customer satisfaction.
I also called to complain, but a representative told me to contact customer service, a dismissive response that did nothing to address my legitimate concerns.
My experience with Ubuy is a rude reminder that transparency, responsiveness, and fair treatment of customers should be key pillars of any trustworthy business. I am disappointed and frustrated, and I feel strongly that Ubuy has failed in these key areas.
If anyone from Ubuy is reading this, please contact me and rectify the situation. Your customers deserve better, and it's never too late to put things right.
10 augustus 2023
Review zonder uitnodiging
Antwoord van Ubuy Qatar
Hello Karim Khalladi,
Thank you for contacting us. We apologize for the inconvenience caused to you. We have a return window within which customers can get returns or exchanges for eligible products. This window ensures that we can efficiently handle return requests and provide a seamless customer experience. Regarding your complaint, we have tried calling you but unfortunately, the call was not answered. Although we have sent you an email requesting some details, we request you to please check and revert us back to the same so that we may check and assist you further.
We value our customers and take all the necessary actions for their satisfaction. Again, we apologize for the inconvenience caused to you.
Best Regards,
Team Ubuy
Best website to purchase
All in one site to purchase. We easy and best options to purchase
13 augustus 2023
Antwoord van Ubuy Qatar
Hello Midhun Anilkumar,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
The worst online retailer out there
The worst online retailer out there. I placed order worth of 190 $ including hefty charges for customs, got delivery of 2 products out of 4 (value 19 $) and cancellation on other 2 remaining products with reimbursement, however ubuy stole 70$ for customs on 19$ product value. Shame and embarrassment. When inquiring about adjusting the balance reply was “ going further we will not be assisting you”. Never again!
7 augustus 2023
Review zonder uitnodiging
Antwoord van Ubuy Qatar
Hello,
We are really sorry to hear this. Please be informed that the refund was processed correctly for two cancelled products as confirmed by the Finance team. They have included shipping & customs fees along with product price in the refund. We did not refund less amount to you.
The complete refund segregation will be sent to you on your registered email address. Once again, we are really sorry for the inconvenience caused to you.
Thanks & Regards,
Team Ubuy
For my last order
For my last order after almost 12 days i got to know the shipment was missed while chatting with customer executive, really very bad experience
29 juli 2023
Antwoord van Ubuy Qatar
Hello,
Please accept our sincere apologies for the inconvenience caused to you. Please be informed that the shipment was lost in transit. We shared the information with you when received from the seller.
We have already taken corrective measures to make sure that such situation will not happen again in future. The refund has been initiated in your account.
Once again, we are really sorry for the inconvenience caused to you.
Thanks & Regards,
Team Ubuy
Wrong date totally
7 juli 2023
Antwoord van Ubuy Qatar
Hello Mustafa Amirah,
Thank you for sharing your valuable feedback. We are sorry for the inconvenience caused to you. The shipment is on its way to its destination. We have shared the tracking details with you over email. The shipment will be delivered to you in the next few working days.
The feedback has been shared with our relevant team and we will improve on the same. Again, we are sorry for the inconvenience caused to you.
Best Regards,
Team Ubuy
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