The delivery was earlier than expected, which was really good. The shipment arrived intact and the tools that came with the kit made it really easy to work with the internals of the phone. After watch... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Easy to search find needed stuff! I chose them because the navigation was clearest among those website which offer similar shipping services. Moreover, I liked that conditions for shipping in whateve... Toon meer
Bedrijf heeft geantwoord
Good quality products that I couldn’t source locally. It is disappointing that you can’t return an item unless it is damaged. When my product arrived, it was much heavier than I realised. I w... Toon meer
Bedrijf heeft geantwoord
Paid express shipment fee but delivery delayed although I have paid express shipment my ordered arrived after 20 days. Do not bother to pay express shipment and get scammed.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Ubuy is Qatar's biggest-selling global shopping portal. A diverse range of international products that meet the varied requirements of people are available on this eCommerce platform. Explore the diverse collection of premium brands in popular categories on this international shopping website. You can shop for electronic gadgets, fashion accessories, beauty products, clothing items, travel & outdoor amenities, home & kitchen appliances, office & school supplies along with laptops, smartphones and their accessories online from Ubuy Qatar. Purchase them from any of Ubuy's international shipping stores in the USA, UK, China, Japan, Hong Kong and Korea. We assure dynamic customer services to all our clients and a rich cross-border online shopping experience. Moreover, you get to choose from millions of worldwide brands that are not easily available on many other shopping portals in Qatar. ✓Reasonable Prices ✓Big Discounts ✓Great Offers and Deals ✓Fast Shipping ✓Genuine Brands ✓100 Million+ Products ✓Multiple Payment Options ✓No Amount Capping ✓Prompt Custom Clearance Services ✓Express Shipping | Online Shopping | Electronics, Health & Beauty Phones, Fashion | Ubuy Qatar
Contactgegevens
5th Floor, Muntazah Commercial Centre, Hiteen Street, Muntazah, , Doha , Qatar
- +974 40197701
- info@ubuy.com
- ubuy.qa
4,2
Goed
651 reviews
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as conclusion no customer services at…
as conclusion no customer services at all no body reply mail no single person in US or Qatar able to give single details about your shipment
very bad experience in online shopping it is highly not recommended
no tracking , shipping cost very High ,once you pay against your order no one will address your concern
31 januari 2025
Review zonder uitnodiging
Antwoord van Ubuy Qatar
Dear Ismail
Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience you’ve experienced. We deeply regret that our service fell short of your expectations and that our communication failed to address your concerns promptly. This is not the standard we strive for, and we take full responsibility for the breakdown in support during this process.
We acknowledge that the lack of updates, delayed email responses, and inability to provide timely shipment details are unacceptable. While we did attempt to follow up via email, we understand this did not meet your needs, and we apologize for leaving you feeling unheard. Our team is currently reviewing our customer service protocols, including response times and clarity of communication, to prevent such issues in the future.
Regarding your order:
A full refund was processed on 15 Feb 2025* and should reflect in your account within 3-4 business days.
We are investigating the shipping delay with our partner to improve tracking transparency and delivery reliability.
Your feedback about shipping costs has been shared with our team for internal review.
To regain your trust, we’d like to offer you a discount code (UBUY10) of up to 10 % on your next purchase. If you have further questions, please reach out directly at +974 40197701 for immediate assistance.
We value your input and are committed to improving. Thank you for giving us the opportunity to make this right.
Sincerely,
Customer Experience Team Ubuy
I got what I paid for.
I got what I paid for.
The speakers were delivered on time, and well packaged, so no damage.
9 januari 2025
Review zonder uitnodiging
Antwoord van Ubuy Qatar
Hello Hamish
Ubuy team thanks you for your order and your 4-star review.
We are glad that your experience with Ubuy has been positive and hope your next order will bring you 5 star satisfaction. We hope to see you very soon on our website ubuy.com
Best regards,
Team Ubuy
Shipping fees is too expensive
Shipping fees is too expensive
30 januari 2025
Review zonder uitnodiging
Antwoord van Ubuy Qatar
Hello! Thank you for reviewing us. We apologize for the inconvenience. Sometimes, the shipping fee may appear expensive since all orders are shipped from another country, which involves international air shipping. Additionally, shipping charges vary based on factors such as weight, size, category of the product and many more.
We understand that minimizing expenses is important to our customers, and we are constantly reviewing our shipping prices. Therefore, to assist you in a better way, we request you to please share the product details of your desired product on our email address at info@ubuy.com so that we may check the same with our shipping handling team and assist you further.
We value our customers and take all the necessary actions for their satisfaction. Again, we apologize for the inconvenience caused to you.
Best regards,
Customer Experience Team Ubuy
Product came in a good condition
Product came in a good condition, although it took a bit time, but it was good and I’m satisfied with the service.
7 januari 2025
Review zonder uitnodiging
Antwoord van Ubuy Qatar
Hello Adnan
Thank you for your feedback! We're glad to hear that your product arrived in good condition and that you're satisfied with our service.
We appreciate your patience regarding the delivery time and are continuously working to improve our shipping process for a faster experience.
Looking forward to serving you again!
Best regards,
Customer Experience Team Ubuy
Antwoord van Ubuy Qatar
Hello Jassim
Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience with our services. Your satisfaction is our top priority, and your feedback inspires us to keep delivering our best.
We look forward to serving you again soon!
Best regards,
Team Ubuy
The product I ordered was Perfect 🤍
24 januari 2025
Review zonder uitnodiging
Antwoord van Ubuy Qatar
Hello Nonie
Wow, thank you for the amazing 5-star review! We are delighted to know that you were pleased with our services/products. Our team works hard to ensure that our customers have the best experience possible, and it's fantastic to see that reflected in your feedback.
If you need anything else, don't hesitate to reach out at info@ubuy.com
Cheers,
Team Ubuy
Worth the waiting
The waiting was long, but the product was excellent and worth the waiting
16 januari 2025
Review zonder uitnodiging
Antwoord van Ubuy Qatar
Dear Humoud
Thank you for your kind review! We’re thrilled to hear that you found the product excellent and worth the wait. Your patience means a lot to us, and we’re delighted that we could meet your expectations.
We look forward to serving you again in the future!
Best regards,
Customer Experience Team Ubuy
I like the products and it is easy for…
I like the products and it is easy for all can use program 🙂
5 januari 2025
Review zonder uitnodiging
Antwoord van Ubuy Qatar
Hello samira abdulaziz
Ubuy team thanks you for your order and your 4-star review.
We are glad that your experience with Ubuy has been positive and hope your next order will bring you 5-star satisfaction. We hope to see you very soon on our website ubuy.com
Best regards,
Team Ubuy
Antwoord van Ubuy Qatar
Hello Reem
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us at info@ubuy.com and we will be happy to assist.
Take care and have a lovely day.
Best regards,
Team Ubuy
Swollen Battery Delivered
Hello,
Very disappointed in service provided by Ubuy.
I have ordered a battery for MacBook Pro mid 2012, order N 4116760212.
First, the time frame was not followed.
Second, the battery delivered to me was swollen. Now my trackpad will not work, as the battery will not allow it.
If the battery is swollen, it doesn't matter how well it's working (or not); it needs to be replaced. Period. A swollen battery indicates that gasses are building up inside due to the chemical reactions no longer working correctly. The condition will only get worse, and can eventually be catastrophic; you remember the Galaxy Note 7 debacle? Yeah, they can quite literally explode.
That's not all that likely to happen with a slightly swollen battery, but care does need to be taken in handling it.
But these guys from Ubuy keep me asking plenty of questions, send them the pictures, videos, or send the battery back to them, and once received, they will reimburse me the costs.
I needed a good battery first, and second how can I trust you after all, guys?
Very embarrassing and disappointing. Will avoid by any means dealing with Ubuy company ever again.
Leonid
23 november 2024
Review zonder uitnodiging
Antwoord van Ubuy Qatar
Hello Leonid Ceban
Please accept our sincerest apologies for the inconvenience caused with your recent purchase. We deeply regret any frustration this may have caused and assure you that we are committed to resolving the matter to your satisfaction.
Due to the nature of the product category, we are unable to arrange a pickup. On December 2, we sent you an email requesting a video of the battery to better understand the issue. Kindly reply to that email, and we will provide you with the product return address. Once the item is returned to our warehouse, we will promptly process a full refund for the product.
Should you require any additional assistance or clarification, please do not hesitate to contact us at +974 40197701. We are here to support you and ensure this matter is resolved as smoothly as possible.
Best regards,
Customer Experience Team Ubuy
Paid for express shipping and never received it
Paid for express shipping, they then messed up the order and tried to cancel it. Then they blamed the supplier for the confusion and now the items is delayed by an additional 2 weeks, to the point the order is no longer needed. Avoid this company, so far my order has been cancelled and now seems to be lost
13 november 2024
Review zonder uitnodiging
Antwoord van Ubuy Qatar
Hello Gareth,
We’re truly sorry to hear about your recent experience and the frustration caused by the delays with your order. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience.
It’s clear we fell short in handling your order, and we take full responsibility for the confusion and delays. While there may have been challenges with our supplier, it’s our duty to ensure your experience is seamless. We’re currently reviewing what went wrong so we can prevent this from happening again.
Meanwhile, we issued a full refund on 25 Nov 2024 as per your request and you have confirmed the amount has been credited to your card. We appreciate your feedback as it helps us improve, and we hope to regain your trust in the future.
Kind regards,
Customer Experience Team Ubuy
Shopping online has never been so…
Shopping online has never been so accessible and affordable. Especially before I found this website.
There are some troubles with delivery and shipping, sometimes there are clients who even claimed about loss of their packages, but nevertheless I haven't lost anything even though the delivery was quite... long.
Still I bought some sport nutrition out here and it wasn't super urgent for me to gem them right away. I understood that there might be logistic troubles, so everything was okay.
14 november 2024
Review zonder uitnodiging
Antwoord van Ubuy Qatar
Hello Lablab Sadaqat
Thank you for taking the time to share your thoughts with us! We're delighted to hear that you found our website accessible and affordable for your online shopping needs.
We appreciate your understanding regarding the occasional delivery and shipping delays. While we're glad that your orders arrived safely, we recognize that longer shipping times can be frustrating. Your patience and understanding mean a lot to us.
We are continuously working to improve our logistics and ensure that our customers receive their orders on time. Your feedback helps us identify areas for improvement, and we are committed to providing a better experience in the future.
If you have any further suggestions or need assistance with your future orders, please don’t hesitate to reach out to us at info@ubuy.com
Thank you again for your review, and we look forward to serving you better in the future!
Best regards,
Team Ubuy
Product arrived earlier than ETA
6 november 2024
Review zonder uitnodiging
Antwoord van Ubuy Qatar
Hi Soni
Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and it’s always rewarding to know that our efforts have made a difference.
If you have any further feedback or if there’s anything else we can assist you with, please don’t hesitate to reach out at info@ubuy.com
We look forward to serving you again in the future!
Warm regards,
Team Ubuy
delivered as stated
delivered as stated i have used many times always satisfied.
28 september 2024
Review zonder uitnodiging
Antwoord van Ubuy Qatar
Hello Dean
Thank you for your valuable feedback & rating. Your review encourage us greatly. Happy Shopping!
Best Regards,
Team Ubuy
Easy to search find needed stuff
Easy to search find needed stuff! I chose them because the navigation was clearest among those website which offer similar shipping services. Moreover, I liked that conditions for shipping in whatever country I need are transparent. I just read them, then made an order and so far wait for my parcel. It must be delivered within few days, I mean... few days are left, the delivery was kinda long because I ordered from the USA.
Nonetheless, I can recommend this place for shopping.
24 juli 2024
Review zonder uitnodiging
Antwoord van Ubuy Qatar
Hello Badruddeen
Thank you for your valuable feedback & rating. Your review encourage us greatly. Happy Shopping!
Best Regards,
Team Ubuy
Horrendous company
Horrendous company. They charge you an obscene amount for shipping and handling and never actually meeting the time frame. I am very much convinced this is a money laundering business. Do NOT order from this website, they will never deliver your items on time, even if the shipping you pay for says it will. You will be paying them a crazy amount to not receive your order for at least 2 weeks. And their customer service is useless, all they can provide is a generic answer that gets you no where. They will charge delivery based on the items you ordered, then when they cancel items, the amount is still the same. Do NOT order.
7 april 2024
Review zonder uitnodiging
Still haven’t received any of the…
Still haven’t received any of the order. Very late.
4 februari 2024
Antwoord van Ubuy Qatar
Hello Reem,
We are very sorry for the inconvenience caused to you. Unfortunately, due to unforeseen circumstances, there has been a delay in the delivery. We understand that you had opted for the express shipping method, and unfortunately, the order did not reach you within the promised time frame. Therefore, once the order is delivered to you, we will process the compensation for the late delivery in the Ubuy account as Ucredits.
Additionally, we have sent an email containing the latest tracking information. We request that you check and revert us to the same. We appreciate your patience and understanding in this matter. The feedback has been shared with our team. We value our customers, and their satisfaction is our top priority.
I found almost all what I need
I found almost all what I need, with competitive prices and quick delivery
1 februari 2024
Antwoord van Ubuy Qatar
Hello Jehad,
Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards,
Team Ubuy
No responses to my messages and it…
No responses to my messages and it seems that we are at a path for delays compared to promised delivery timelines compared to what was shown when I opted in for express shipping
13 januari 2024
Antwoord van Ubuy Qatar
Hello Serafeim,
Thank you so much for reaching out and sharing your feedback. We understand your frustration about the delay in your order, and we sincerely apologise for the inconvenience it has caused you.
We know that waiting for deliveries can be a real drag, and it is never our intention to make you wait longer than necessary. Your order involved multiple products from different sellers; we had to consolidate them for more efficient shipping. While this process can sometimes lead to delays, it ultimately helps ensure you receive everything at once and save on additional shipping costs. Your complete order has been dispatched to your country. We understand you chose express shipping for a reason, and it is unacceptable that it missed the promised timeframe. We have just sent you an email with the latest tracking information. Please check it out and let us know if you have any questions. Once the order is delivered to you, we will process the compensation for the late delivery in the Ubuy account as Ucredits for the inconvenience.
Thank you again for your understanding. We value your business and are committed to your satisfaction.
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