Uk Cettire Reviews 

Absolute SCAM SITE. Was told I couldn’t refund my order as the returns period had passed. The only way to enact a return is by emailing them they took 5 days to respond by which time apparently I was too late?! DISGUSTING and I’ll be going through the ombudsman channels to rectify. AVOID AT ALL COSTS. DISGRACEFUL COMPANY

Wish I could give 0 stars …
It all started when I placed an order in January. The styles wasn’t in stock so they gave me my money back within 3 weeks. That’s fair.
But last week I saw that the style was in stock so I bought the exact same thing - and again it wasn’t on stock. How unprofessional that you don’t even know what you have at your warehouse? And also, they have already withdrawn my money? It’s illegal to do that BEFORE the parcel is actually shipped. Why are you taking my money, when you don’t have the style I “bought”? It’s out of this world? 🫣
Also, this was this Wednesday - 3 days ago. I replied right away, and I haven’t heard anything else that they will start the refund process next week. Not even an apology? Such an unprofessional experience. Maybe I was unlucky, but I’m really sad after ready all these bad experiences.

DO NOT BUY FROM THIS WEBSITE. They sent me the wrong very expensive dress and customer services is appalling and the whole experience has been so stressful. They expect me to incur costs of taxes etc even though they sent me the wrong item and it's taken 8 days to initiate an exchange to be told to read the company exchange policy in which item has to be received with the courier within 10 days. It is without doubt the worst shopping experience and customer services I have ever encountered and I am a frequent shopper on Farfetch, MatchesFashion and Net-a Porter all of which are fantastic.
How has the owner become so rich from such an appalling service? Why aren't journalists picking up on this. There are countless stories like mine.

This has to be the worst experience I have ever had with an online store. I ordered a £400 bag, it arrives and it's faulty.

One side of the bag is completely lopsided and the leather creased whereas the other side is straight. I sent copious photos to the returns team, they said they would investigate and it would take AT LEAST 7 working days from when they receive the item back. I thought okay, that's a bit wild considering you sent me a faulty item in the first place and I am only asking for an exchange.

They then email me after I sent them numerous messages with no reply, to say that there is nothing wrong with the bag and that they are charging me a £20 returns fee. I'm like you have to be kidding? It's outrageous that you could say nothing is wrong with it. I (stupidly) reordered the bag before they had checked the original return, as the exchange was taking so long I was getting fed up. Imagine, THEY SENT ME BACK THE SAME, FAULTY BAG. You cannot make this stuff up. Now they're going to try and take another £20 off me, meaning I've lost £40 just to rightfully return two faulty orders. I am taking it up with my bank.

I will never, ever order from this terrible website again. How are they possibly call themselves a luxury retailer when they treat their customers so poorly.

DO NOT DEAL WITH THIS COMPANY.

Shocking customer service. Pending transaction on my credit card that I never authorised. Have e mailed them 4 times and no response. No way of getting hold of them.

UPDATE - this is unbelievable. I have just received an e mail saying a parcel is on its way from this company. Have taken £130 out of my account and there is no way to get hold of them. I will be in touch with the legal team on my credit card.

ABSOLUTLEY DISGUSTING CUSTOMER SERVICE, DO NOT PURCHASE ANYTHING FROM CETTIRE, NO REPLIES FROM ANY EMAILS I SENT, STILL WAITING ON CONFIRMATION OF MY GOODS BEING SENT TO ME...... STILL WAITING FOR SOME SORT OF RESPONSE.... IGNORANT IS AN UNDERSTATEMENT, AVOID LIKE THE PLAGUE.

Terrible experience, very stressful! Preventing me from making a return of an item that is line with all their requirements. No reply from customer service! Please beware!

Yes this store may have favourable prices on some luxury items, but don't be drawn in if you have ANY sense that you might need to send something back.

It's the WORST returns experience I've ever had and probably the worst company I've ever dealt with, period.

Ordered £400 trainers, they arrived in a damaged box and didn't fit, so I sent them back.

Long story short; it took 51 days to receive my money back and all communication attempts were fruitless. I'm sure they must use email bots for every single response.

I received my return a few days after sending an 'official complaint' email, where I outlined my consumer rights, their infringement and my intention to report them to the Ombudsman Services. Maybe that's the way to go for all y'all.

Ordered a coat paid for it then after a few days with no order confirmation or anything I emailed them about it few days later o sorry coat so sold out you can have a full refund…………. Weeks later still no refund back and froth with the email anyway got the bank to get it back rubbish company buyer, beware

I really wish I had read reviews for this company before placing my orders. I placed two orders and received them within a week. Anyway, one of the bags I bought was not suitable so I returned it. It is marked as delivered when I track on DHL, but no sign of a refund or acknowledgment a week later. I’ve emailed them twice but absolutely no response whatsoever.

What kind of customer service is this? It’s a real shame as I had placed two more expensive items in my cart on their site but I think I will stick with Matches or Mytheresa who provide excellent customer service and refund immediately! Will not be ordering again and will get in touch with my credit card company to see if they can help with this refund as I have no faith in Cettire judging by all these negative reviews.

I've returned two items in thesame parcel but was refunded only for one. When i contacted customer service, I was told that i didnt indicate what type of refund i would prefer and that maybe this was the reason i didnt receive my refund. I was than told that this was updated and once their logistics team confirm the receipt of the other item, my refund would be processed. Nearly 3 weeks later after sending several email's, i was told that Cettire didnt receive my item and that they cant issue me a refund until the item gets deliverd back to their wearhouse. The item was clearly received as ive sent it in thesame parcel as the other item for which i was refunded. Now, i have no money and no goods. I used Clearpay as form of paymant and as a result i cant claim my money back as its not covered under consumer act. I wont be buying anything from Cettire ever again.

Awful customer service. Ordered 2 parcels, one arrived. Nearly 2 months of Cettire directing me to DHL and DHL directing me to Cettire.
The parcel still shows as out for delivery but Cettire say the parcel is ready for collection but can't provide the location of where I need to collect it from.
Shocking customer service. Their website is good but you take a risk of your parcel arriving and if it doesn't then you've lost your money - dont expect any help from Cettire.

Team is responsive, however, was very slow to refund - took almost three months to refund me

Took 4 weeks from them receiving my returned unopened order to issue a refund. Ridiculous and customer service just fob you off.

Horrible, horrible company. Sent me wrong item, which was not even from the men's department. Took forever to get a return label from them.
It has been over a month I have returned my item. There was no confirmation of receipt of item. When I emailed, they simply said it will be refunded in 7 working days. I have had to chase them again and I am still waiting to get my money!
I will never use them again or recommend their website to anyone.

Ordered from this company last November. Arrived on time no issues. However the sizing was ridiculous and wouldn’t fit a child never mind an adult. It’s been an absolute palaver to return. Back and forth with emails. Finally DHL picked the parcels up but now they are lying and saying only 1 item was returned, when there were 2. They said they don’t have the other parcel. But yet they were together. Liars! To not use! Avoid at all costs!

Honestly after reading all the bad reviews online about this website being a “scam” and the products being second hand had me sceptical.

I purchased the Sinclair Dr Martens as they are sold out everywhere in my size in the U.K and I’d never normally order from somewhere over seas. I was surprised to see they were dispatched from Italy and not Australia. I paid £20 for express shipping, they arrived within about 5 days, they probably would of been with me quicker but I ordered them on a Friday and I don’t think DHL process on weekends.

When my shoes arrived they was brand new and in the original packaging, some people was saying stuff didn’t come in original packaging but mine did. I obviously haven’t had any experience with returns but I saw people moaning saying they was waiting weeks for a refund so I can’t comment on that but I’m sure that they do their best to give refunds ASAP. I did send them an email regarding something and within about 12 hours I had a reply.

Overall 10/10 and would order from here again :)

I bought a pair of shoes a month ago and I had to return them as they did not fit. I asked via email if the item was refundable and they responded many days letter that I could just download the waybill and send it back for refund. So I called their courier to pick up the box, I printed the waybill and gave both to them. No one asked me for a bag or a box to put it in. I assumed they placed it in their company plastic bag with the waybill on it. I didn’t know. They just decided to stick a plastic with the waybill on the shoe box directly. Two weeks later, the box returned to me. I made an inquiry about it and they said that the item could not be refunded as the shoe box was not in the original condition that they sent it to me with a shipment refusal charge…that I have never heard of before, that I would get charged extra 150$ in case I refused it, straight to bank card! Like there were punishing me. At first I was shocked but then tried to apologize as the shoes were an expensive pair, and I offered them a solution to place the returning shoe in a new box of the same brand, completly new and intact and they refused it a very rude manner, Saying the matter is closed. I am sorry but it is not closed.

How can you charge me the cost of an expensive pair of shoes for a small damage outside the box, which was not my fault in the first place.
So unprofessional and the worst customer experience ever. Never buy anything from them.

Absolutely appalling customer service. Ordered my item on evening of 4th January as express service as a birthday gift required for 12th Jan. Allowing 8 days for delivery. Cettire of course took payment from my bank immediately, generating an automatic email that the order had been received but NOT dispatched.

By the 7th January I had not yet received any confirmation that my order had been dispatched, therefore I emailed their customer services team. I received a response on 8th January confirming that they were not even "Opened" for operations during weekends and public holidays. Therefore the order had NOT been placed, they then advised the shipping time would be up to an additional 7 days through express post. Immediately I responded confirming that since this wont be delivered in time for the birthday I no longer require the purchase could they therefore cancel my order since it had not been ready for dispatch. I have been told this would cost an additional £25.00 the same as their returns policy.

I have contacted my bank who confirmed they have 14days to refund the money then the bank can represent on my behalf. Meanwhilst their customer services team are responding to me daily confirming they want an additional £25.00 for cancellation fee.

So much for customer service and adhering to the Consumer Contracts Regulations.

A very disgruntled customer who will not be promoting for anyone to order from their site!

No really where do I start with this company?

Please read before purchasing from this website especially if you’re going to return an item.

I ordered a mens Dior reversible oblique bomber jacket back in late October 2021, I received it with no problems so have no issues with that. Sadly the jacket did not fit properly so I wanted to send the item back, I tried to do this on their website several times but to no avail I kept getting a message saying error in processing a ‘create a return’. I got fed so I tried to email them thinking this would be easier…low and behold a week later I get a reply telling me to try again via their website to create a return! I tried telling the customer service agent via email this was not working. Another 3 days past and finally they gave me a pre paid label and gave me instructions saying I did not need any paperwork with their customs processes as it was all online (so I thought). DHL came on the 7th of November to pick the item up and as you would expect a week later you would get a refund right? WRONG! For starters the item was held at Milan airport for several days with a message on DHL stating event customs process, I checked this everyday and for over a month it was in this state. Finally after the 10th December it was moved onto Rome then back to Milan again! By the time Cettire had received it the date would be the 15th December. I am utterly disgusted with both the returns process and the customer service since returning the item. I have asked Several times for my refund and their response is we need to have received the item, I stated the item had been signed for on the 15th of December we are now on the 28th December! Their last message to me was they were processing a refund…that was 2 weeks ago it has been 2 months since I sent the item back and I’m still waiting for my refund!

Do not purchase items with Cettire they are totally useless and it’s been one of tne most stressful times shopping for an item I am currently out of pocket £1665. They have not apologised for the delay or giving me any incentives to want to purchase again.

Absolutely poor service and even worse returns! Avoid returning!!!