ESTATE MANAGEMENT SOLUTIONS (EMS) Reviews 119

EMS are very efficient, friendly and helpful. Most of my dealings are with Leanne Scott and she is quick to respond and keeps me updated on progress. She’s worked through a few issues we’ve had with roof leakage and damp and also problems with wiring. I always know what is happening as she keeps me updated and that commitments are delivered upon. Great dog Simba too .... 😉

Great service and helpful staff who are always quick to respond and resolve any issues we’ve had. We’ve dealt with Leanne and a few of the accounts team many times and have always been very impressed with the service provided.

This Management company are excellent, i dealt with Leanne via email and she was professional and efficient to solve the issue with the buzzer to get in the building. The issue was solved very quickly especially with the unprecedented times at the minute and i was kept updated during the whole process

EMS are friendly and helpful, and do a good job of keeping Hatters Court looking nice. Would definitely recommend them.

Absolutely incredible service for the team at estate management solutions. EMS had taken over from our previous management company who where extremely incompetent and since the development appears much cleaner and fresher. The staff are all approachable and friendly and go the extra mile. Leanne has been extremely helpful recently in sorting out an issue with the development roof, the service was excellent and the work carried out was beyond expectations. Keep up the good work guys it’s nice to have a caring development management company

EMS took over the management of our flats a few months ago and honestly they have completely turned it around. The last company was a nightmare to deal with! EMS are professional and easy to talk to, and treat you like a person rather than just another customer on the books.

Very professional and helpful. The accounts and maintenance teams have been very responsive to queries or issues, and are always quick to resolve any matters. Would definitely recommend

Very Professional Service, Quick and responsive.

Very promptly dealt with my payment query with no quibbles, efficient and to the point, perfect service from Ben, thanks

Leanne has been fantastic, she has has kept me updated at every point of my query from when it was raised to when it was resolved, and provided excellent information about the timescales to complete the work. EMS are always fantastic, and this query was no different. Thanks so much!

Quick response when communicated, polite and well mannered. Good response to issues raised and managed appropriately and in good time. Well priced and much better management than a lot of other property management companies I have dealt with.

Great company to deal with and I would thoroughly recommend. Rowland, Leanne, Judy and the team are very helpful and friendly.

As a landlord problems/issues occur with my properties which is par for the course. I recently had a drainage issue with a flat managed by EMS which I have to say was sorted very quickly and professionally by my property manager, Leanne Scott. She put me in touch with a very competent drainage contractor who sorted out the issue with minimal inconvenience for the tenants. EMS are a pleasure to deal with (currently Leanne and previously Judy) and should act as a template for other management companies to follow.

Prompt response to enquiries and efficient in resolution. Been very impressed with everyone I've spoken to at EMS. The Director visits the property regularly which is reassuring. They're always prepared to adapt in response to changes & feedback. Would highly recommend.