Receptionist on the phone was insanely rude. So guess its not just the Sales staff that are rude... As for your generic answer. I post honest reviews about company’s. The fact of the matter is your w... Toon meer
Bedrijf heeft geantwoord
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Receptionist on the phone was insanely rude. So guess its not just the Sales staff that are rude... As for your generic answer. I post honest reviews about company’s. The fact of the matter is your w... Toon meer
Bedrijf heeft geantwoord
Extremely slow to respond and constantly dealing with internal issues. Every time I reached out, something “wasn’t working on their side.” I’ve already lost four critical days in peak tax season bec... Toon meer
Bedrijf heeft geantwoord
I was thinking about switching from my current tax prep software and spoke to one of their sales consultants ( Mike ) . In the end , I decided not to switch to ultimate tax and as soon as the sales co... Toon meer
The technical support is good but the it’s ridiculous that you must pay to retrieve your files in the event of an issue. The renewal fee should be extended to existing customers. The fee for service i... Toon meer
Bedrijf heeft geantwoord
UltimateTax Service, Inc. is a leader in providing tax professionals with quality tax software and year-round assistance. Since 2006 tax preparers, CPAs and EAs have partnered with us to provide their business software for the tax division needs. UltimateTax Service Inc. sells tax software to fit your business. You have choices. Not every office has the same software needs. Your office is no different. You will be paired with a support specialist that can help you make the best decision for your business. Building a relationship with your software vendor really is a key to success. Your responsibility as a business owner is to put your company in the best position to be successful. You should always surround yourself with other successful people and businesses. UltimateTax is a successful and responsible company. You won't be wrong partnering with UlimateTax.
1500 Plaza Place, 52761, Muscatine, Verenigde Staten
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Heeft 83% van zijn negatieve reviews beantwoord
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I have been using them for nearly 10 years. The products just keep getting better and affordable
Overall, very good customer support. Good accessbility to training. Software pricing is reasonable.
Please tweak your system to allow a custom message to be entered into the emails sent out to clients. Having the name "Wolters klewers" forced in there is problematic for the integrity of my business and is therefore unprofessional.
I like the software well enough to keep it. There are some things I would like to see in the software. I have already voiced any concerns with the appropriate parties.
I have found Ultimate Tax to be very reliable and a professional tax preparation product that I can trust to serve my clients. I found the client letter to be lacking in the area of state tax return preparation.
1) it would be very helpful if we received updates before the tax season starts. Email would be better than nothing.
2) this was my first yr with ultimate and 28th yr preparing taxes. I did attend my initial scheduled training and thought it was ok until the tax season started and I fumbled until I either got it, call support or messed it up thinking I had it. Here’s an example of one thing. I didn’t have a clue that the state tax returns were not sent electronically when the federal was sent. Never heard of that until I had angry customers calling. It was definitely a trying yr with many problems and concerns and it was a very frustrating year but I returned this yr because I don’t want to start over from scratch again this yr.
Love the cloud features and being able to track and access everything in one place. My only problem was the learning curve of the interrelated forms (ie.Schedule E and the Depreciation Worksheet).
It was very easy to make the purchase. Everything went great and process was secure.
New customer during the 2021 tax season.
Your support team is the best in the industry. I needed their help and their response time was incredibly excellent. Always resolving my issues in minutes
Great job
I am still having issue with my browser to use Ultimate tax. Microsoft is the operating app for my computer. I was getting a lot of error while processing.
Absolutely love this program the Representatives are extremely helpful
Mostly it works great, support is faster and professional but if can file 1040NR electronic be much better. Hope it can be improve and to reach 5 stars
I have been using Ultimate Tax for more than ten years for hundred s of returns and have rarely had any problems. When I did have a problem, the support staff responded quickly to resolve the issue.
We had some issues with the state forms this year. Also, some filing issues.
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