Excellent communication throughout. The cabinets are really great and incredible value. Delivery took slightly longer than expected but this was not a problem whatsoever as I was assured throughout th... Toon meer
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Horrible company, don't answer emails and phone calls, if you return an item due to not being happy with the quality and colour, charge you 30% to return it. Beware. Also promised my wife £30 discount... Toon meer
Bedrijf heeft geantwoord
Saw the electric sofa bed from unicorn furniture on Amazon but got a £250 off bargain buying it on unicorn furniture’s website. Product came well packaged, leather is really comfy and plush, very skin... Toon meer
Bedrijf heeft geantwoord
Needed sofa bed easy to assemble and delivery to flight of stairs. Spoke with unicorn furniture on their website chat. Was assured of our request and they did as promised. Very comfortable and practic... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
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Contactgegevens
Verenigd Koninkrijk
- info@unicornglobal.co.uk
- unicornglobal.co.uk
4,0
Goed
107 reviews
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Heeft 90% van zijn negatieve reviews beantwoord
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Excellent communication throughout
Excellent communication throughout. The cabinets are really great and incredible value. Delivery took slightly longer than expected but this was not a problem whatsoever as I was assured throughout that everything is ok. Highly recommended. Thank you James and the team.
4 augustus 2026
Review zonder uitnodiging
Very easy to put together sofa bed
Very easy to put together sofa bed. Confortable though firm first few nights but i discovered that is part of the durability. I recommend sofa bed from unicorn furniture
15 juli 2026
Review zonder uitnodiging
Easy to set up
Easy to set up, convert and very comfortable to sit and sleep on. Happy with this grey convertible sofa bed
1 juli 2026
Review zonder uitnodiging
This is a terrible company
This is a terrible company. I bought a sofa bed and the backrest won’t latch. Spoke to them and they sent another one but the foam is horrible. It soon starts sinking. I reach James and he promised a replacement and suddenly he stopped responding. Have sent loads of emails and yet no response. I am going to lead a massive smear campaign against this company. You cannot just take peoples money and disappear. This is not different from a scam
12 mei 2026
Review zonder uitnodiging
Antwoord van unicornglobal.co.uk
FAKE AND MALICIOUS REVIEW FROM UNVERIFIED AND NON EXISTING CUSTOMER.
We are unable to verify this reviewer as a genuine customer from the details provided.
The reviewer has not provided any valid order number, buyer name, delivery postcode, or contact details that match our records. The review also contains threatening language about launching a “massive smear campaign,” which strongly suggests this may not be a genuine customer experience but an attempt to damage our business reputation.
We take all genuine customer issues seriously and always respond through the proper order messaging channels. Where a customer has a verified order and reports a genuine issue, we investigate, request evidence where needed, and offer appropriate support in line with our policies.
We therefore advise readers to treat this review with caution unless the reviewer can provide Trustpilot and our team with verifiable order details.
We consider this review unverified and potentially malicious.
Overall a good product and fantastic service
James was extremely helpful guiding us and answering all pur questions. Needed to buy a super king sofa bed with everyday functionality.
We got a grey one and it came better than described. Practical, confortaby, spacious and midway firm. We are loving it as well as the spacious hidden storage that comes in two underneath the sofa bed. I recommend unicorn furniture. I had a great experience and valuable sofa bed. Cheers
4 juni 2026
Review zonder uitnodiging
Fantastic sofa bed and service
I bought grey sofa bed from unicorn furniture. Was very easy to put together. Fast and professional delivery. Comfortable to sit and sleep on. We are enjoying and loving it everyday
11 juni 2026
Review zonder uitnodiging
Avoid - Bad experience all round
We ordered one of the sofa beds. On delivery, the sofa bed was unpacked and we very quickly realised that the quality of the item was nowhere near what we were expecting. It was then re-packed immediately and a return arranged.
The sofa bed was collected and nearly four weeks later I was issued a refund. They deducted £80 for the collection fee, which is fair and they were up front about.
They also deducted another £90 due to signs of use, bearing in mind it hadn't been used at all! This was never discussed, or highlighted to me, just simply taken off the refund. I have queried this with Unicorn, which is a challenge as it can be a week between responses, and I have asked for a breakdown on the amount plus photographic evidence of the "signs of use". This was nearly two weeks ago and so far, no response.
Overall, extremely bad experience and in hindsight, we should have paid a little more and got a quality item elsewhere (which we have now done). I am now in discussions with trading standards.
Updated - Sofa was delivered on the 11th April and return was raised with you on the 13th April which I am more than happy to prove, so you are lying about the being ourtside the 30 days. So if you are lying about this, without photographic proof, why should you be believed about the "proof of use". Shoddy.
22 april 2026
Review zonder uitnodiging
Antwoord van unicornglobal.co.uk
Thank you for your review.
We are disappointed to read a version of events that does not accurately reflect what occurred.
Firstly, your return was accepted as a goodwill gesture despite the sofa bed being returned outside our standard return policy period. The item had been in your possession for well over 30 days before a return was requested, and the reason given was simply that you no longer wished to keep the product.
When the sofa bed was returned to us, it was not received in the same condition as dispatched. Our inspection found clear signs of use, damage, contamination and animal hair/fur throughout the product. As a result, the sofa bed could not be resold as new and had to be removed from stock and recycled. Any retailer handling large furniture would be entitled to make deductions where an item has been used beyond what is reasonably necessary to inspect it.
Despite this, we still processed your refund and only applied deductions in accordance with the Return & Refund Policy that was openly available on our website and agreed to at the point of purchase. These deductions reflected genuine costs incurred, including collection, handling, inspection and losses associated with a returned item that was no longer fit for resale.
For clarity, the cost of delivering and collecting large furniture often exceeds £200. It would be unreasonable to expect a retailer to absorb all of these costs where a customer purchases a large furniture item, uses it beyond a reasonable inspection period, then decides they simply do not wish to keep it.
You reference Trading Standards and consumer legislation. We fully support consumer rights and comply with all applicable UK consumer laws. Those same laws also permit retailers to make deductions where returned goods have been handled beyond what is necessary to establish their nature, characteristics and function, resulting in diminished value.
We therefore reject the suggestion that deductions were made arbitrarily or unfairly. They were applied in accordance with our published terms and applicable consumer legislation.
We would also encourage readers to review all available facts before drawing conclusions from a one-sided account. We remain confident that we acted reasonably, lawfully and far more generously than we were strictly required to under the circumstances.
UNICORN Furniture
Horrible company
Horrible company, don't answer emails and phone calls, if you return an item due to not being happy with the quality and colour, charge you 30% to return it. Beware. Also promised my wife £30 discount as the colour we ordered, suddenly wasn't available, this never materialised and never take off our bill. Dark grey was delivered and never looked like the pictures otherwise we would of cancelled our order. Will be contacting ombudsman
20 juni 2026
Review zonder uitnodiging
Antwoord van unicornglobal.co.uk
We are disappointed to read this review, as it does not accurately reflect the facts of this order.
The original Glacier Grey sofa bed you ordered became unavailable due to an unexpected stock issue. Before dispatch, we contacted you and provided clear options: a full refund, waiting for new stock, or accepting the Dark Grey version instead. You chose to proceed with the Dark Grey sofa bed, which was delivered exactly as agreed.
The Dark Grey colour is clearly listed, photographed, and described on our website. At no point was an alternative product sent without your approval.
After delivery, you informed us that you no longer wished to keep the item because you were unhappy with the colour and quality. These are subjective preferences rather than product faults and therefore fall under a change-of-mind return. Despite the significant costs involved in delivering and collecting large furniture, we arranged collection for you and processed the return.
The deductions applied were in accordance with our published Returns & Refund Policy, which is openly available on our website and forms part of the terms accepted when placing an order. Large furniture deliveries and collections incur substantial transport costs, and it would be unreasonable to expect a retailer to absorb hundreds of pounds in courier and handling charges when a customer simply decides they no longer wish to keep a product after receiving it.
Regarding the £30 goodwill gesture, this was offered in relation to the stock inconvenience and not as a waiver of the applicable return costs associated with a subsequent change-of-mind return.
We fully respect every customer's right to seek advice or contact any relevant authority. Equally, businesses are entitled to rely on the consumer laws and contractual terms that protect them from bearing the costs of non-fault returns.
For the benefit of anyone reading this review, we would encourage them to review the full correspondence and our published policies rather than relying solely on this account. We remain committed to treating all customers fairly, transparently, and in accordance with UK consumer law.
Fantastic piece of sofa bed with ample…
Fantastic piece of sofa bed with ample storage space well hiden and comfy mattress with sturdy frame. We are loving it
17 juni 2026
Review zonder uitnodiging
Unicorn Furniture Convertible Sofa BedI…
Since I was accused of posting a fake review, I'm editing it. Order number: #2453. Postcode: DN4 9FB.
Unicorn Furniture Convertible Sofa BedI am extremely disappointed with this purchase. The sofa looks nothing like the photos shown on the website, which honestly appear to be AI-generated or heavily edited.
The upholstery sections are attached with Velcro, but the Velcro constantly comes undone, making the sofa look messy and poorly made. Instead of looking like a premium piece of furniture, it feels cheap and unfinished.
What makes this even worse is the fact that I paid £699 for it. This sofa is absolutely not worth that kind of money.
I also regret not reading the reviews on Trustpilot before buying. After receiving the sofa, I honestly struggle to believe that many of the positive reviews on the website are genuine, because my experience has been completely different.
I would strongly advise people not to buy this sofa. In my opinion, it is simply a waste of money.
19 april 2026
Review zonder uitnodiging
Antwoord van unicornglobal.co.uk
FAKE AND MALICIOUS REVIEW FROM UNVERIFIED AND NON EXISTING CUSTOMER.
We are unable to verify this reviewer as a genuine customer from the details provided.
The reviewer has not provided any valid order number, buyer name, delivery postcode, or contact details that match our records. The review also contains threatening language about launching a “massive smear campaign,” which strongly suggests this may not be a genuine customer experience but an attempt to damage our business reputation.
We take all genuine customer issues seriously and always respond through the proper order messaging channels. Where a customer has a verified order and reports a genuine issue, we investigate, request evidence where needed, and offer appropriate support in line with our policies.
We therefore advise readers to treat this review with caution unless the reviewer can provide Trustpilot and our team with verifiable order details.
We consider this review unverified and potentially malicious.
We have no complains with our sofa bed
We have no complains with our sofa bed. Delivery came earlier than expected. Firm and at the same time comfy. Samuel dana
2 april 2026
Review zonder uitnodiging
Saw the electric sofa bed from unicorn…
Saw the electric sofa bed from unicorn furniture on Amazon but got a £250 off bargain buying it on unicorn furniture’s website. Product came well packaged, leather is really comfy and plush, very skin friendly I must add. The mechanism works quite well and been using it for 6 months now with no problems. Happy to leave this review as I have introduced other two buddies to this sofa bed and they are loving it. Quite a fancy practical sofa bed with touch of luxury.
13 november 2025
Review zonder uitnodiging
Antwoord van unicornglobal.co.uk
We sincerely thank you for taking the time to share your positive feedback on our Trustpilot page.
Your kind words and support mean a great deal to us and motivate our team to continue delivering the best possible products and service.
We truly appreciate your trust in us and look forward to serving you again in the future.
I bought online an electric sofabed at a high…2026 marc/but they sent one made in 2019! Does not work!
8I bought an electric sofabed at a high price in 2026, marc. but they sent me a damaged, inoperable, unusable "product" manufactured in 2019, which was revealed after unpacking. I immediately sent evidence to the UnicornGlobal. I asked for a refund, but they didn't even respond. I have a serious illness that has delayed me, but I definitely insist on being compensated.
------------------
04.14.26.
Update: I sent the photos and videos of the evidence to Unicorn Global, and is there a year of manufacture on the product? I saw that there too, I sent that photo too. No, so far I have not received any response to my complaint, apart from their response to this review. That is why I was forced to write the review, because I was sure that they would react to it. Furthermore, the very heavy sofa bed had to be lifted and moved by 3 people with a lift. The transporters slightly dropped one of its corners while removing it from the car. The product arrived in such a damaged and torn box that it was impossible to remove it from it. Moreover, they brought it with its open edge, which had to be folded up like a sofa in order to fit through any door. But after opening it, before folding it, we noticed the damage and missing parts, and Fent didn't work, we had to buy a new charging cord, but even then it only worked once with a huge clicking noise, (recorded on video, forwarded), and hasn't since. I have a serious heart, etc. disability, I don't know how to solve the return and I'm afraid that if I return it, I could "run" for my money too? Which is not a small 999.99 GBP!!! That's why I asked for a full refund. However, I'm open to having the price refunded and having it shipped back at the same time (I don't have any more money for this, and I can barely afford it either). Or I would also accept that they send a competent specialist/repairman with the right parts and repair it under warranty, but the tears in the artificial leather upholstery, since they are unlikely to be able to be removed without a trace, will at least be compensated. Because a product sold as new at such a high price with so many defects and in a non-functional state is, to put it mildly, an unqualified act towards the buyer.
Please fix the problem.
Ps.: If they had offered it to me at all: of course I would have accepted the full replacement (but in the absence of the original box, which was also in tatters upon delivery and had to be thrown away, I cannot include that. Also, I have neither the strength nor again 3 human helpers to move it, nor any more money for this) and I can accept it if you handle it in its entirety, without additional costs. After all, I am not the buyer responsible for the damaged packaging, nor for the fact that it arrived damaged in several places, nor for the fact that it is inoperable. As the buyer, I naively, in good faith, bought it online without seeing it, paying the price of £999.99 in advance! Please take this into account as well. Thank you.
(Sorry, I wrote my comments and everything with Google Translate, so I cannot take any responsibility for any incorrect or bad translation. I ask for your kind understanding)
25 maart 2026
Review zonder uitnodiging
Antwoord van unicornglobal.co.uk
We are sorry to read your review; however, we must correct several inaccurate statements.
Firstly, the claim that the sofa bed supplied was “manufactured in 2019” is entirely incorrect. This model is part of our latest range launched in 2025, with current production cycles. We do not sell aged or obsolete stock, and no evidence has been provided to support this allegation.
Secondly, we did respond and offered appropriate assistance in line with UK consumer law. Where a product concern is raised, the correct process is for the retailer to assess the issue and, where necessary, offer a repair, replacement, or arrange a return for inspection. A full refund while retaining the item is not a standard or lawful outcome.
Thirdly, despite multiple attempts to resolve the matter, you declined to return the item and instead insisted on a full refund. Which is a sign of section 75 scam where buyers buy items, claim damages and insists on full refund with the intent of holding on to the item. This is not something any responsible retailer can agree to, particularly for a large, high-value item which must be inspected before any refund is issued.
We also note that the product was dispatched following pre-delivery checks and left our facility in proper working condition. Where concerns are raised post-delivery, we require the item to be returned so that the issue can be properly verified and resolved.
We fully understand that circumstances can vary for customers, and we always aim to assist where possible. However, all resolutions must remain within the framework of our published policies and UK consumer law to ensure fairness to both parties.
We remain open to resolving this matter and have already offered:
Replacement parts or technical support where required
A collection service for return and inspection
A refund upon return, in line with our policy
These options are still available should you wish to proceed appropriately.
Unicorn Global Resources Ltd is committed to fair, transparent, and lawful trading, and we stand by the quality of our products and our handling of this case.
Kind regards,
Customer Service Team
Unicorn Global Resources Ltd
No complaints guys
No complaints guys. We got our sofa bed and its firm and comfy. Plenty of room to sleep and store.
12 maart 2026
Review zonder uitnodiging
Antwoord van unicornglobal.co.uk
We sincerely thank you for taking the time to share your positive feedback on our Trustpilot page.
Your kind words and support mean a great deal to us and motivate our team to continue delivering the best possible products and service.
We truly appreciate your trust in us and look forward to serving you again in the future.
Grey sofa bed from unicorn furniture…
Grey sofa bed from unicorn furniture was easy to set up. Looks good in my apartment. I am able to store in IT as well. I recommend James was very helpful
11 maart 2026
Review zonder uitnodiging
Antwoord van unicornglobal.co.uk
We sincerely thank you for taking the time to share your positive feedback on our Trustpilot page.
Your kind words and support mean a great deal to us and motivate our team to continue delivering the best possible products and service.
We truly appreciate your trust in us and look forward to serving you again in the future.
Sturdy sofa bed from unicorn furniture
Sturdy sofa bed from unicorn furniture. Delivery Was fast. The mattress is confortable as well. A practical sofa bed with spacious storage
3 maart 2026
Review zonder uitnodiging
Antwoord van unicornglobal.co.uk
We sincerely thank you for taking the time to share your positive feedback on our Trustpilot page.
Your kind words and support mean a great deal to us and motivate our team to continue delivering the best possible products and service.
We truly appreciate your trust in us and look forward to serving you again in the future.
Got the king size sofa bed from unicorn…
Got the king size sofa bed from unicorn furniture. Can just say it was so easy to put together. The armrests and headboard slots into place. Being a stony lad. It really came in as what I needed.
Needed a swatch at first and James was very helpful. The fabric is really skin friendly and the storage a bit of an added advantage.
3 maart 2026
Review zonder uitnodiging
Antwoord van unicornglobal.co.uk
We sincerely thank you for taking the time to share your positive feedback on our Trustpilot page.
Your kind words and support mean a great deal to us and motivate our team to continue delivering the best possible products and service.
We truly appreciate your trust in us and look forward to serving you again in the future.
We needed a sofa bed for nana who was…
We needed a sofa bed for nana who was coming back from the hospital and this fits into our needs so much. It came delivered to our room of choice and the sofa bed is really firm and comfy over use of few days. She's so used to it now. Nice Las practical sofa bed from unicorn furniture
11 februari 2026
Review zonder uitnodiging
Antwoord van unicornglobal.co.uk
We sincerely thank you for taking the time to share your positive feedback on our Trustpilot page.
Your kind words and support mean a great deal to us and motivate our team to continue delivering the best possible products and service.
We truly appreciate your trust in us and look forward to serving you again in the future.
Avoid
Avoid, avoid, avoid. Received a sofa bed, completely unusable. Cheap, shoddy and uncomfortable beyond belief.
3 maart 2026
Review zonder uitnodiging
Antwoord van unicornglobal.co.uk
FAKE REVIEW FROM A NON CUSTOMER. We take feedback seriously, however this review raises immediate concerns regarding its authenticity.
We have no record of any order or customer experience matching this description, and no details such as an order number, delivery reference, or any prior communication have been provided to support these claims.
For transparency to anyone reading:
Every genuine customer purchase is fully traceable through an order ID, delivery record, and communication history
In cases of any genuine issue, we always provide clear resolution options in line with UK consumer law
Product specifications, including firmness and build, are clearly stated on our listings to ensure informed purchases
Unfortunately, platforms like Trustpilot allow unverified and unprompted reviews, meaning any individual — including non-customers or competitors — can leave feedback without proof of purchase and this fall into this category.
If you are a genuine customer, we invite you to:
➡ Provide your order number and purchase details
➡ Contact us directly so we can investigate and resolve appropriately support@unicornglobalresources.net
Until verifiable details are provided, this review cannot be substantiated.
We remain committed to transparency and genuine customer service.
An absolute scamming bunch of CROOKS
An absolute scamming bunch of CROOKS.
DO NOT order from this company. They take your money and then tell you 7 days later they cannot deliver! GLOBAL ??????? Cannot even deliver to the Isle of Wight without asking for another payment from you because they cannot afford the delivery charges???? GLOBAL! My arse. Rude Obnoxious. Hang up on you when asking WHY!!! It has taken me 14 days to get my money back??I wouldn't mind but EDWARD (By the way has posted the best Review!!!)Has no Customer service Care at all! RUDE AS YOU LIKE!NEVER EVER USE THIS SHAM COMPANYThey are calling me a fraudster it was from my bank accountI took the money from my bank account and all I wanted was the money back and took them 17 days to refund me my money I'm not a rooster I'm just a person that purchased something with my money and you took forever to return it. You kept it because it made you some interest didn't it unicorn global you frosters not me did it really matter whose bank account it came from? It was my bank account and finally after 17 days I have received my refund because you did not deliver what you promised! Global really got a load of crap 😡😡😡😡😡
7 maart 2026
Review zonder uitnodiging
Antwoord van unicornglobal.co.uk
This review is both factually incorrect and highly misleading, and we will address it clearly.
Firstly, you are not our customer. The order in question was placed by Mr. Paul Strugnell, not “FRAUDSTER Angel Joannah.”
At the point of processing, we promptly informed the actual customer that delivery to postcode PO38 (Isle of Wight) incurs additional courier charges due to it being an offshore location. This is standard across UK logistics and not unique to our company.
Mr. Strugnell declined the additional delivery cost, and as a result, we cancelled the order and issued a full refund immediately back to the original payment method (card) — in full compliance with UK payment regulations.
For transparency, the refund was processed with the following reference:
ARN (Acquirer Reference Number): 74208476078100017831951
This allows the cardholder’s bank to trace the funds directly.
Secondly, we must address a serious concern:
An individual identifying as “Angel Joannah” — who is not the cardholder and not the purchaser — repeatedly contacted us requesting that the refund be sent to a different bank account.
For clarity:
👉 We will never send refunds to third-party accounts.
👉 Refunds are only returned to the original payment method, as required by financial regulations and fraud prevention policies.
Such requests are flagged as fraudulent behaviour, and we will not engage with them.
Lastly, accusations of “scamming” are entirely unfounded.
We:
Communicated delivery limitations transparently
Respected the customer’s decision
Issued a full refund
Provided traceable proof of refund
This is the opposite of misconduct.
We take reputational attacks seriously, especially when they are made by non-customers and involve misrepresentation of facts.
We strongly advise that any further claims be made truthfully and by the actual purchaser, and not a fraudster impersonating the buyer as financial records and communication logs fully support our position.
Unicorn Furniture remains committed to professional, transparent, and compliant service at all times.
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