Updoc UK Reviews 

910
•
TrustScore 4 uit 5

4,0

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Beoordeeld met 1 van de 5 sterren

Fit to fly certificate did not meet the airline requirements despite contacting them beforehand to confirm it would. Emailed several times with 0 response on their side. Had to arrange for another cer... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Helpful and timely and prevented a hospital admission during a chest infection when there was quite a wait to get an NHS GP appointment. Cost effective as I didn't have to end up taking time from wor... Toon meer

Beoordeeld met 5 van de 5 sterren

I was sceptical at first, although was wrong to be! I needed a new prescription for an infected wisdom tooth, although I was struggling to find a dentist that would be able to see me the same day. I d... Toon meer

Beoordeeld met 5 van de 5 sterren

I had a sinus infection which I’ve had before and knew I needed antibiotics. I filled out the online consultation which is then reviewed by a doctor. Within a couple of hours I had a prescription co... Toon meer

Bedrijfsgegevens


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

910 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 97% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,0

Alle reviews

(910)

383 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Scammers Don't Use Them

I strongly advise against using this company. While the initial service fee of £24.95 was acceptable, they subsequently debited my account continuously for five months and owe me a total of £74.85 which still has not been refunded. I consider them to be fraudulent and believe they retain card details for unauthorized transactions. Their business practices are deceptive; I recommend seeking services elsewhere. I have already reported their conduct to my bank. Dealing with this company has been an exceptionally negative experience. They are SCAMMERS!

1 april 2026
Review zonder uitnodiging
Logo Updoc UK

Antwoord van Updoc UK

Dear Muhammad,

We're sorry to hear that your experience did not meet your expectations.

We offer several pricing options, including both subscription and one-off consultation services, to suit different user needs. We aim to be transparent about all subscription costs and features throughout the signup process. To ensure clarity, detailed information is provided during product selection and payment, and subscriptions are activated only after explicit consent is given. The subscription terms, billing cycle, and recurring nature of the service are clearly outlined at signup and are also included in a confirmation email sent immediately after activation.

If you require any further assistance with your subscription, please contact us at contact@updoc.uk and we will be happy to help.

Kind regards,
Updoc Support

Beoordeeld met 5 van de 5 sterren

Thank you so much for providing this…

Thank you so much for providing this platform. Being able to get a script when I couldn't see my own doctor was awesome and possibly life saving. We live remote and i am grateful for your service.

12 juli 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Fast service but because of this…

Fast service, and even when a mistake was made they corrected it and put it right and no extra charge , they could do with an automatic reply on the customer service email so you know you’re email has been recorded , but the service is good value for money and great if you don’t have time to visit the doctor in person due to work commitments

13 juli 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I was not satisfied with the service

I was not satisfied with the service, both in terms of response times (taking hours, despite having paid for the most expensive and fastest option) and the doctor's professionalism; the doctor wrote a certificate that was completely confused, mixing up a work-related sick note with a standard medical certificate of illness. The certificate was issued without the patient's date of birth or home address. It was rejected, and I had to consult another professional. I strongly advise against using this service. My reference id was 6595354567342849300.

11 juli 2026
Review zonder uitnodiging
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Antwoord van Updoc UK

Dear MFonti,

Thank you for taking the time to share your feedback, and we're sorry to hear about your experience.

We understand how frustrating it must have been to receive a certificate that wasn't fit for purpose, particularly given the mixed sick note/certificate wording and the missing date of birth and home address, and then to have it rejected and need to seek a replacement elsewhere. This falls short of the standard we expect, and we're sorry for the delay in response times. We've assessed why your experience with the service was slower than normal to ensure that this doesn't happen again.

We've looked into your case using the reference ID provided, and this has been flagged for review with the issuing Partner Doctor. A member of our UK support team will be in touch directly to resolve this for you.

If you haven't heard from us shortly, please do contact us at contact@updoc.uk so we can put this right.

Kind regards,
Updoc Support

Beoordeeld met 2 van de 5 sterren

I paid for the subscription for £34 or…

I paid for the subscription for £34 or whatever for unlimited consultations because I have quite a few medical issues that need addressing. I got the email approval and shortly thereafter I got my prescription ID. That was great and very fast.

However, after I've logged into my account (yes it's the correct email) it's trying to get me to pay for an updoc Plus subscription. That is what I already paid for -- I have proof of charge, the email and everything.

I emailed and received a response that just implied I was using the wrong email-- which, again, I'm not -- and I replied with all the evidence. That was last week and I have been ignored since then.

2 juli 2026
Review zonder uitnodiging
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Antwoord van Updoc UK

Dear Dakota,

Thank you for taking the time to leave your feedback. We're pleased to hear you were happy with the speed of your prescription service.

We're sorry for the frustration you experienced accessing your Updoc Plus subscription and for the delay in resolving your enquiry. After looking into your case, we found that your email was unfortunately routed to our Australian support team rather than our UK team, which delayed our response. We sincerely apologise for this.

Your enquiry has now been transferred to a UK-based support agent, who is assisting you directly. We've also provided guidance on accessing your prescription, and if you continue to experience any issues, please don't hesitate to contact us at contact@updoc.uk so we can ensure everything is resolved for you.

Kind regards,
Updoc Support

Beoordeeld met 5 van de 5 sterren

Very quick and easy to use

Very quick and easy to use, saved me the hassle of booking an appointment and sitting in the waiting room with other sick patients just to receive my medical certificate, so thank you.

8 juli 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Bloody useless.

5 juli 2026
Review zonder uitnodiging
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Antwoord van Updoc UK

Hi there,

Thank you for your feedback. We're sorry to hear you had a disappointing experience.

Unfortunately, we're unable to identify your case from your review alone. We'd really like the opportunity to look into what happened and see if we can put things right. Please email us at contact@updoc.uk, and our team will be happy to assist.

Kind regards,
Updoc Support

Beoordeeld met 1 van de 5 sterren

DO NOT USE THIS WEBSITE!!!

DO NOT USE THIS WEBSITE!!!! I’ve been wanted to cancel my subscription A MILLION TIMES BUT THEY WONT LET ME an error page would appear everytime I try to cancel on their website , USING THE CORRECT EMAIL LINKED TO MY SUBSCRIPTION. THEY DO NOT RESPOND TO EMAILS WHATSOEVER AND HAVE BEEN CHARGED 25 POUNDS FOR MONTHS!!!!!!! THEY ARE A SCAM. I will be suing for this I have the means to and I AM NOT AFRAID TO SHUT DOWN THIS BUSINESS.

5 juli 2026
Review zonder uitnodiging
Logo Updoc UK

Antwoord van Updoc UK

Hi Maryam,

Thank you for your feedback. We're sorry to hear you experienced difficulties managing your subscription.

We've reviewed your concerns and can confirm that your subscription has now been successfully cancelled.

We also identified that your recent enquiry was sent to our Australian support team rather than our UK support team, which is why you didn't receive assistance for your UK subscription. Our UK support team can be reached at contact@updoc.uk and is always happy to help with UK enquiries.

If you believe there are any outstanding billing concerns, please get in touch and we'll be happy to review them with you.

Kind regards,
Updoc Support

Beoordeeld met 5 van de 5 sterren

Its simple and easy

It's simple and easy. They make easy for me to use all The options. Especially when you dont feel well, complete question and too many question to fill in is the hardest things to do but this app make it easy for me.

2 juli 2026
Review zonder uitnodiging

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