VELFAC Reviews 

Contacted the company to get a replacement Allen key. Within two days they replied and informed me they will send a spare key free of charge. Wonderful customer service.

Excellent rapid response by Miles and Jo from MLO Installations Ltd.
Fixed the broken hinge on VELFAC window and advised on obtaining a replacement part for another window

Delivery and after-sales were great sorting out a minor issue.
Product great as always.

I can't fault the service. Miles and his colleague were friendly and mega efficient in getting the job done. Michal in the office was also prompt in getting everything organised.

Velfac were helpful in sorting out my order, as a private customer, and were able to provide a video to assist with the fitting of the replacement part. They have also confirmed delivery of the part from Poland of just a few days.

We had a broken door lock and handle which made it impossible to open. Velfac was very fast in response and sent their sub contractor ASD Servicing out to us the next day. Eddie was their engineer and he was able to unlock the bolts of the door and reactivate the mechanism. It was a very good piece of work which at one point looked extremely awkward. Very pleased with this and the speed with which it was done. Two days.

This is a review for ASD Servicing.

I have Velfac windows in my flat and several of them were not closing properly and a few of the locking mechanisms were broken. Velfac referred to me ASD Servicing to resolve.

ASD sent an engineer around who was helpful, professional and sorted out all the issues very quickly. The engineer also took time to explain how to maintain the windows myself. All in all a great experience. Highly recommended.

Perfect. Recommended

We have Rationale windows at our property. I’ve had issues with them - specifically door mechanisms, seals and the poor quality “click” vents housee in the widow frames for ventilation.

The other side of this scenario is the support I’ve received when seeking resolution to the issues. Stephen Phippard in particular has been exceptional in helping me with every single one.

I may not be enamoured by the product - especially as they’re not cheap - but I can only applaud the excellent service I’ve received on multiple ocassions from Stephen Phippard.

He’s a credit to the organisation he represents, and he has my gratitude.

I found them professional, helpful and care about their products. I have been offered a free replacement.

My Velfac sliding doors proved impossible to shut just after Christmas and Miles at the end of the Velfac emergency hotline helped me close them. Then they wouldn’t open…and Sarah at ASD Customer Services was very helpful and arranged for an engineer from ASD Servicing called Eddie to come over a couple of days later, and he fixed them. Great service, a refreshing change from the usual dreadful service we all put up with from many companies and corporations these days….no names !

Everything,as customer service is 1st class.Unusual these days!
Plenty of helpful emails.Problem & parts were immediately sorted out.Delivery came exactly as stated.
With Velfac instructions,was able to remove old vent & replace new one.I am a 78 year old women,so was pleased didn't have to pay a handyman!
Thanks again Velfac for amazing customer service.
Your windows are great.

Helpful, responsive and easy to work with. Stephen helped with my service issue straightaway, the new gasket I require has been confirmed to be what I need and ordered within 10 minutes. Due for delivery within 3 days. What a service.
Thank you.

I had a small issue with a broken piece on my door, and the team at Velfac was incredibly quick and helpful in resolving it. From the moment I contacted them, they were professional, friendly, and efficient.

This review is for Sarah from Dovista, the service agents for VELFAC….Sarah was brilliant, kept us informed, timely communication, customer service as it should be 5*

Sarah was very professional in her communications ,keeping me updated in progress in my delivery requirements,very courteous from start of order to final delivery.

Brilliant support from Charles and the Service Team.

Fantastic service from Lisa who coordinated the service I received. She was considerate and delightful to deal with.

First time we have used ASD , very impressed with the way the new sash required was determined by the label in the old sash , the guys David and Fred excellent.