VELFAC Reviews 

Velfac introduced her partner company ASD servicing to maintain and adjust my house's windows. The engineer , Eddy, from ASD servicing provided a good service and explained clearly about all my questions. All my windows are now closing very smoothly.

Many thanks to Eddy and ASD servicing

We always have good service from ASD Servicing, there customer service is amazing. The engineers are always helpful and Eddy was especially very good and explained everything to us. He was precise and professional.
Tila in the office is wonderful to work with as well.
Thank you ASD.

Excellent after sales service - one of the pins came out of the hinges 12 years after installation. Velfac sent their contractor (MLO Installations) around within 24 hours who not only fixed the window, but checked every other Velfac window in the house. Excellent service and well above normal expectations. So glad we invested in such an excellent brand!

My repairer, Eddy, was excellent. He called to tell me when he was arriving, showed up 10 minutes early, and made the repair. He also offered some helpful advice about keeping the door in good working condition going forward. All in all, a perfect experience.

Super customer service to resolve an issue we had.

Brilliant service. Very prompt at answering any quiries you may have. Polite. 5☆

Great windows. We had one Rationel DG unit have cloudy spots after 4 or 5 years. Repaired promptly and with no fuss.

We have been using Velfac for a number of years. The service we receive from Michal Narloch is impeccable! Michal always goes above a beyond to help with our enquiries. Would Highly recommend.

Fast and efficient service, excellent communication

Their customer service team is spot on.
Quick responses and very friendly.
They even provided a gesture of goodwill for our company.
Thoroughly recommend, Michal was very helpful with our query.

Outstanding customer service from Ceris at Velfac. She was proactive and helpful throughout multiple questions during my ordering process. Even going above and beyond to help me with a non-standard requirement. One of the best customer experiences I have ever had.

When we built our new self-built home we decided to spend extra on the doors and windows and go for a really good manufacture called Velfac.
We moved in 2020, In 2023 we contacted Velfac about various issues we have been having over the years, we had to fill in a warranty form prior to a response only to be told that the doors were just out of the 5 year warranty. We emailed them during the last month of our warranty not being aware of this but had to fill a form in which took till August.

As a result of warranty expired Velfac suggested they could send an independent surveyor to carry out an assessment at a cost to us of £420. So, we decided not to have this done. Since then, our main door into the property has started to delaminate and the paint is peeling off. Cracks have started to appear and get worse and now water leaks in to our home when it rains. Velfac offered paint and sealant as a sign of good will. But this isn’t enough.

After our most recent contact with Velfac there solution is to replace the door cost of £1578 to us.

I expected when I purchased from Velfac the doors would last more than 5 years before they would require replacing, also there is no guarantee the same won’t happen again with the new replacement door.

With the problems we have had, we wouldn’t use Velfac again for any of our future projects.
Very unhappy about this situation.

I live in a housing association new built flat fitted with Velfac windows and doors and the lock on the balcony door stopped locking after a year living in the flat. My landlord failed to arrange repair for well over 8 months. I decided to contact Dovista myself and pay for the repair and after loading the issue video on their website, two weeks later they’ve arranged for an ASD technician to come and replace the faulty part and fixed the door free of charge. Very impressed with their service. Thank you.

We would just like to thank Dovista for an excellent service replacing a Velfac blown window unit under warranty.
We are so pleased that we chose a quality product when we selected Velfac as the supplier for our project. We have been very impressed with the level of service at every stage of the process and have had no hesitation in recommending Velfac to many people we know who are considering similar projects or simply replacement of existing windows and doors.
Their recommended installer, Westcott Construction, have also been excellent both with the original installation and the remedial work several years later.

ASD have just come to replace a part and service our sliding door. Eddy the engineer was amazing, he knew exactly what the problem was, explained clearly what he would do to remedy it, then had the job done efficiently in minutes.
The system of logging a job, arranging a convenient time to call and arriving punctually when expected made the whole business hassle free. It works!
Many thanks to Eddy and the ASD team.
Chris Carpenter.

The team from MLO Installations were a pleasure to deal with. They kept us informed of when they would be with us and arrived on time.
They were very thorough. Having fixed the original issue we had with our faulty window, they then checked that the fault was not replicated in any other windows, and carried out any remedial work that was required.
They removed their shoes when they arrived and treated the house with respect.
First class service and nice, professional guys.

My VELFAC/DOVISTA windows had been installed as new by a non-authorised company used by the builders. They were a mess with broken components. Authorised installers ASD Servicing appeared and fixed everything under guarantee in the most professional and competent way. The two men were pleasant, cheerful and efficient. I could not fault their performance.

Very prompt response - provided what I needed (replacement window keys) by return of post!

They were quick to reply, and friendly and resolved the issue of finding the parts required quickly. fantastic service

Great, polite, efficient service. Highly recommended